Mercury Tracer Complaints (1997)

142 consumer complaints on file.

#10049337December 7, 2003
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
MY 1997 MERCURY TRACER FAILED THE PA STATE INSPECTION DUE TO BOTH REAR SUSPENSION SPRINGS BEING BROKEN. A REVIEW OF THE TECHNICAL SERVICE BULLETIN FOR THIS VEHICLE INDICATES THAT THIS FAILURE HAS HAPPENED TO OTHER LIKE VEHICLES BUT THERE SHOULD BE NO RESULTING OPERATIONAL CONCERN. WHY THEN DID THE STATE INSPECTION FAIL THE VEHICLE? WHAT COURSE OF ACTION CAN I TAKE TO GET REIMBURSED FOR THE REPLACEMENT OF BOTH REAR SPRINGS? *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048553November 19, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
PROBLEMS WITH AIR BAG MONITOR ON 1997 MERCURY TRACER.*MR THE CONSUMER STATED AN AMMONIA TYPE SMELL BEGAN TO EMIT FROM THE VEHICLE, SOON AFTER, THERE WAS A BURNT PLASTIC ODOR ALSO EMITTING FROM THE VEHICLE AND MOMENTS LATER THE AIR BAG AND CHECK ENGINE LIGHTS ILLUMINATED ON THE DASHBOARD AND FINALLY THE VEHICLE CEASED TO CONTINUE FUNCTIONING WHILE THE VEHICLE BECAME SMOKY. THE VEHICLE WAS TOWED TO A DEALERSHIP WHERE THE CONSUMER WAS INFORMED THERE WAS A RECALL ON THE AIR BAG SENSOR/CONTROL MODULE, RECALL #02V323000. *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047105November 18, 2003
AIR BAGS
TWO WEEKS AGO MY CAR (A 1997 MERCURY TRACER) WAS INVOLVED IN AN CAR ACCIDENT IN KINGMAN, (4 HOURS NORTH WEST OF PHOENIX). THE CAUSE OF THE ACCIDENT WAS THE FAULT OF THE AIR BAGS SUDDENLY DEPLOYING WITHOUT CAUSE, CAUSING EXTENSIVE DAMAGE TO MY CAR. I THEN NOTIFIED MY INSURANCE COMPANY AND IT WAS TOWED TO A REPAIR SHOP HERE IN KINGMAN. LATER THE NEXT DAY WHILE THE REPAIR SHOP WAS DOING THEIR INVESTIGATION INTO THE CAUSE, THE CAR BURST INTO FLAMES FROM THE AIR BAG COMPARTMENT. A COUPLE DAYS LATER THE INSURANCE COMPANY NOTIFIED ME THAT THERE WAS A RECALL FROM FORD MOTOR COMPANY OF WHICH I WAS NEVER NOTIFIED. THEN CONFIRMING THAT TO ME THAT MY CAR WAS IN FACT TOTALED, AND THEY WISHED TO REMOVE THE CAR FROM THE REPAIR SHOP. EARLIER LAST WEEK I SENT AN EMAIL TO FORD MOTORS TELLING OF MY DISGUST OF THE COMPANY BECAUSE I WAS NEVER NOTIFIED ON SUCH A SERIOUS ISSUE. ON FRIDAY 11/14 I RECEIVED A CALL FROM FORD MOTORS CUSTOMER SERVICE ASKING FOR MORE INFORMATION ABOUT THE ACCIDENT. AT THIS TIME I AM WAITING FOR A RESPONSE BACK FROM, WHAT I ASSUME, IS THEIR LEGAL DEPARTMENT. *LA
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10048067November 17, 2003
ELECTRICAL SYSTEM:HORN
HORN DOES NOT WORK . DEALER NOTIFIED , BUT CLAIMED VEHICLE HAD NO WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039422September 23, 2003
AIR BAGS:FRONTAL
DRIVING ON I-20 EASTBOUND. SMELLED AMMONIA, THEN SMELLED BURNT PLASTIC, AIRBAG LIGHT ILLUMINATED, CHECK ENGINE LIGHT ILLUMINATED, INTERIOR LIGHT FLICKERED OFF AND ON, CAR BEGAN TO DECREASE SPEED DESPITE PRESSING ON THE GAS PEDAL. WAS ABLE TO GET CAR INTO THE EMERGENCY LANE BEFORE IT COMPLETELY STOPPED MOVING. HOLE BURNT INTO PASSENGER AREA FROM UNDERNEATH DASH AREA. DEFROST AREA WARPED AND BURNT, BOTTOM OF WINDSHIELD (GLASS PART) BURNT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10031097August 8, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY GIRLFRIEND OWNS A 1997 MERCURY TRACER. AT THE TIME OF THE INCIDENT THE CAR HAD BEEN DRIVEN FOR APPROXIMATELY 110,000 MILES. HERE ENGINE LIGHT CAME ON AND WE HAD A DIAGNOSTIC ANALYSIS CONDUCTED ON THE CAR. THE ANALYSIS SAID THERE WAS A MISFIRE IN THE 4TH CYLINDER AND BEFORE WE COULD CHANGE THE SPARK PLUGS THE CAR WAS NO LONGER DRIVEABLE. IT TURNS OUT THAT MERCURY MAKES A PIECE OF JUNK CAR AND THAT THE VALVE SEATS WERE MANUFACTURED WITH A POWDERED METAL. IT APPEARS THAT THE VALVE SEAT CRACKED AND DROPPED INTO THE CYLINDER RESULTING IN THE PISTON HAMMERING DOWN INTO THAT CYLINDER AND DESTROYING THE ENGINE. THIS CAR WAS ONLY SIX YEARS OLD AND WAS KEPT IN EXCELLENT CONDITION BUT THANKS TO THE INCOMPETENT CRAFTMANSHIP OF THE PEOPLE AT MERCURY MY GIRLFRIEND WAS EXTREMELY INCONVENIENCED (TEMPORALLY AND MOST OF ALL FINANCIALLY) DUE TO THE CHEAPNESS OF THE ENGINE. IT IS SAFE TO SAY THAT WE WILL NEVER PURCHASE ANOTHER CAR MANUFACTURED BY THE FORD COMPANY. FOREIGN ALL THE WAY. THANK YOU. SALMAAN TOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024864July 25, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHILE TRAVELING ABOUT 5 MPH INSIDE OF A PARKING LOT AND WITHOUT PRIOR WARNING THE VEHICLE SHUTDOWN. THE CONSUMER HAD SEEN SMOKE COMING OUT OF THE VENTS, THEN THE VEHICLE HAD CAUGHT ON FIRE. *AK THE INSPECTOR STATED THE FIRE STEMMED FROM A SHORT. *SCC THE CONSUMER RECEIVED A RECALL REGARDING THE AIR BAG MODULE/SENSOR. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10029621July 17, 2003
ELECTRICAL SYSTEM:HORN, AIR BAGS
1997 MERCURY TRACER HAS A DEFECTIVE HORN AND AIR BAG.*MR THE HORN AND THE AIR BAG INTERFERED WITH ONE ANOTHER WHICH CAUSED THE HORN TO RANDOMLY GO OFF AND PERIODICALLY BLEW A FUSE, AND DISABLE THE HORN AND THE AIR BAG, TWO DEALERSHIP'S AND A INDEPENDENT MECHANIC STATED IT WAS A MANUFACTURING DEFECT. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028397July 16, 2003
AIR BAGS, ELECTRICAL SYSTEM:HORN
HORN BLOWS NON STOP UNTIL FUSE IS PULLED. BROUGHT TO DEALER AND WAS TOLD ENTIRE AIRBAG HAD TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020408June 4, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
VEHICLE'S TACHOMETER AND RPM GAUGE STOPPED WORKING CAUSING THE ELECTRICAL SYSTEM TO FAIL. *MR *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020035May 16, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING THE ENGINE LIGHT ILLUMINATED AND THERE WAS A SUDDEN CLUNKY NOISE. IT WAS LATER DETERMINED THAT THE ENGINE BURNED OUT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019451May 15, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE DEALER PERFORMED RECALL#02V323000 REPAIRS AND FELT THE RECALL PROBLEM MAY HAVE AFFECTED THE WIRE ON THE BLOWER MOTOR WHICH BURNED OUT ON TWO OCCASIONS. WATER MAY HAVE DRIPPED ON THE WIRING HARNESS. THE DEALER SEEMED MORE CONCERNED WITH THE RECALL THAN THE POTENTIAL SAFETY HAZARD. SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019506May 8, 2003
SUSPENSION:REAR:SPRINGS
THE REAR SUSPENSION SPRINGS WERE DEFECTIVE, WHICH CAUSED THE VEHICLE TO LEAN TO THE RIGHT, WHICH CAUSED DIFFICULTY IN STEERING THE VEHICLE. *JB FORDS SYMPTOM (14993) STATES SPRINGS POSSIBLE TO BREAK IF THE PAINT WEARS OFF, THE SPRINGS ARE SUBJECT TO BREAK. WHILE DRIVING THE CONSUMER HEARD NOISE IN THE REAR AND NOTICED A CHANGE IN THE STEERING. THE VEHICLE ALSO LEANED TO THE RIGHT ALONG WITH A CHANGE IN THE STEERING. THE DEALERS STATED THAT THE SUSPENSION SPRING BREAKAGE WAS A COMMON OCCURRENCE. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017462April 23, 2003
AIR BAGS:SIDE/WINDOW
THE VEHICLE WAS INVOLVED IN A LOW IMPACT FRONTAL COLLISION BUT THE SIDE IMPACT AIR BAGS DEPLOYED. THE DRIVER SUSTAINED 4 HERNIATED DISC IN HER NECK, BECAUSE SHE WAS HIT BY THE AIR BAG FROM THE SIDE. THE CONSUMER CALLED THE MANUFACTURER AND WAS TOLD THAT THERE WAS A RECALL ON THE AIR BAGS, BUT SINCE SHE HAD A PROBLEM WITH HER AIR BAGS BEFORE THE RECALL THEY WOULD NOT REPLACE THE AIR BAGS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015160April 4, 2003
AIR BAGS:FRONTAL
THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND THE AIR BAGS FAILED TO DEPLOY. THE CONSUMER WAS INJURED. *JB FOUR DAYS AFTER THE ACCIDENT THE CONSUMER RECEIVED A RECALL LETTER. RECALL# 02V323000 SCC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10011622March 31, 2003
AIR BAGS
THE AIR BAG UNIT FAILED PRIOR TO RECALL NOTIFICATION. THE CONSUMER REQUESTED REIMBURSEMENT. MR SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014716March 28, 2003
AIR BAGS
THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011071March 26, 2003
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
BROKEN REAR SPRINGS ON 1997 MERCURY TRACER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012261March 24, 2003
AIR BAGS
CONSUMER RECEIVED A RECALL LETTER IN THE MAIL BUT DEALER STILL STATED THE VEHICLE WAS OVER WARRANTY AND REFUSED TO REPAIR THE VEHICLE (RECALL#02V323000 AIRBAG). *NLM *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010510March 15, 2003
AIR BAGS
HORN BLOWS CONTINUOUSLY. PULLED FUSE TO STOP. TOLD BY DEALER SERVICE DEPARTMENT NEED TO REPLACE ENTIRE AIRBAG ASSEMBLY TO RECTIFY. *NLM
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0

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