Mercury Sable Complaints

5,381 consumer complaints on file.

#10258510February 12, 2009
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 55 MPH, THE CONTACT FELT THE VEHICLE MOVE SIDEWAYS AND NEARLY CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TOWED TO AN AUTO REPAIR SHOP AND THE MECHANIC STATED THAT THE REAR COIL SPRING FAILED AND PUNCTURED THE TIRE. THE CONTACT IS WAITING FOR THE PARTS TO BECOME AVAILABLE TO HAVE THE VEHICLE REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258079February 9, 2009
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 30 MPH, A RUBBING SOUND WAS HEARD IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A MAINTENANCE SHOP AND THE CONTACT WAS INFORMED THAT THE REAR SPRINGS FAILED. AFTER INSPECTING THE FRONT SPRINGS, IT WAS DISCOVERED THAT THE FRONT SPRINGS WERE CHIPPED. THE DEALER REFERENCED NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS), BUT THERE WAS NO RECALL FOR THE REAR SPRINGS. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 80,000. UPDATED 03-27-09 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257356February 3, 2009
SUSPENSION:FRONT
WAS BACKING OUT OF THE GARAGE AND A LOUD EXPLOSION TYPE OF NOISE WAS HEARD AND THE LEFT FRONT DRIVERS SIDE OF THE CAR WAS SITTING ON THE CONCRETE AND THE LEFT FRONT TIRE WAS BLOWN OUT. I WAS NOT EVEN ABLE TO DRIVE THE CAR AFTER APPLYING THE SPARE DONUT. GOT THE FRONT SPRING COIL AND TIRE REPAIRED FOR $480.00 I CALLED LIBERTY FORD (VERMILION, OHIO) DEALERSHIP AND WAS TOLD THAT THERE WAS NOT ANY RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10257158February 2, 2009
SUSPENSION
TL*THE CONTACT OWNS A 1998 MERCURY SABLE. WHILE DRIVING 45 MPH, THE DRIVER'S SIDE TIRE SUDDENLY BLEW OUT. THERE WAS NO CRASH AS A RESULT OF THE FAILURE. AN INDEPENDENT MECHANIC ASSISTED THE CONTACT WITH PLACING THE SPARE TIRE ON THE VEHICLE AND THEN INFORMED HIM THAT THE COIL SPRING WAS THE CAUSE OF THE BLOW OUT. THE DEALER STATED THAT ONLY 1999-2001 SABLES WERE INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). HE SPOKE WITH THE MANUFACTURER AND THEY CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 94,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256935January 30, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. TWO YEARS AGO, THE COIL SPRING ON THE DRIVER'S SIDE OF THE VEHICLE FAILED AND THE FRONT TIRE EXPLODED WHILE THE VEHICLE WAS PARKED IN THE GARAGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE COIL SPRING ALSO FAILED AND PUNCTURED THE FRONT PASSENGER SIDE TIRE. THE VEHICLE WAS TOWED TO A MECHANIC AND REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 83,650. UPDATED 04/21/09. *LJ UPDATED 04/24/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256833January 29, 2009
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING 20 MPH, THE CONTACT HEARD A LOUD POPPING SOUND COMING FROM THE FRONT PASSENGER WHEEL. SHE EXITED THE VEHICLE AND NOTICED THAT THE FRONT PASSENGER SIDE TIRE WAS BLOWN. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP AND INSPECTED BY A TECHNICIAN, WHO DETERMINED THAT THE FRONT PASSENGER SIDE COIL SPRING FAILED. AS A RESULT, THE DRIVER'S SIDE COIL SPRING ALSO FAILED; HOWEVER, THE TIRE WAS NOT PUNCTURED. THE DRIVER AND PASSENGER SIDE COILS SPRINGS AND TWO FRONT TIRES WERE REPLACED AT THE COST OF $720. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 49,400 AND CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256363January 26, 2009
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT SUSPENSION COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THERE WAS NO CRASH OR INJURIES. THE CONTACT CALLED AAA AND THE DEALER AND WAS INFORMED OF ALL THE DEFECTS WITH HER VEHICLE. THERE IS A NHTSA ACTION ID NUMBER EA08018 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS), BUT THE INVESTIGATION IS STILL OPEN. THE REPAIR AND PURCHASE COST FOR A NEW TIRE IS $150 PLUS THE COST OF THE COIL SPRINGS. THE CONTACT ALSO WROTE A COMPLAINT LETTER TO THE FORD MANUFACTURER AND WAS INFORMED TO PAY FOR THE REPAIR ON HER OWN. THE FAILURE MILEAGE WAS 85,741.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256374January 26, 2009
SUSPENSION:REAR
TIRE WEAR AND SAGGING REAR END, TOOK CAR TO TIRE SHOP FOR NEW TIRES AND TIRE ALIGNMENT. MECHANIC STATED BOTH REAR COIL SPRINGS WERE BROKEN AND WHEEL ALIGNMENT COULD NOT BE COMPLETED UNTIL REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256277January 25, 2009
SUSPENSION:REAR
IN MID-DECEMBER 2008 I PURCHASED 4 NEW TIRES FOR MY 2002 MERCURY SABLE. ON DECEMBER 24, 2008 WHILE DRIVING HOME I HAD A CATASTROPHIC FAILURE OF MY REAR PASSENGER TIRE. WHEN THE TIRE WAS PULLED, IT WAS DETERMINED THAT THE REAR COIL SPRING HAD BROKEN, PUNCTURING THE TIRE. I FOUND THE FOLLOWING ON A WEBSITE: "THE OFFICE OF DEFECTS INVESTIGATION (ODI) HAS RECEIVED 355 COMPLAINTS FROM CONSUMERS RESIDING IN "SALT BELT" STATES THAT ALLEGE FRONT SUSPENSION COIL SPRING FRACTURE IN THE SUBJECT VEHICLES. (NOTE: FOR PURPOSES OF THIS INVESTIGATION, THE "SALT BELT" INCLUDES CONNECTICUT, DELAWARE, THE DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA AND WISCONSIN).APPROXIMATELY 72% OF THE COMPLAINANTS ALLEGE THE BROKEN COIL SPRING PUNCTURED THE ADJACENT TIRE . RESULTING IN LOSS OF INFLATION PRESSURE. ODI IS AWARE OF 3 ALLEGED CRASHES RELATED TO THE ALLEGED DEFECT RESULTING IN ONE PERSON INJURED.THE SUBJECT VEHICLES ARE SUBSTANTIALLY SIMILAR TO THOSE PREVIOUSLY INVESTIGATED BY ODI (PE02-080 AND PE04-044) AND RECALLED BY FORD (NHTSA RECALL NO. 04V-332).AN ENGINEERING ANALYSIS HAS BEEN OPENED TO ASSESS THE FREQUENCY, SCOPE AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT." I WOULD APPRECIATE IT IF SOMEONE COULD REVIEW THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255528January 19, 2009
SUSPENSION:FRONT, EQUIPMENT:MECHANICAL
I HAD A RECALL PERFORMED 2 YEARS AGO FOR THE FRONT COIL SPRINGS. THE DRIVER SIDE SPRING HAS BROKEN AND IS CUTTING INTO THE TIRE. THE CAR WAS DRIVEN ON 01/16/09 AND OK. IT WAS PARKED ON THE DRIVEWAY UNTIL 01/18/09 WHEN I STARTED TO DRIVE, I HEARD A SCRAPING SOUND WHICH I THOUGHT WAS ICE AND SNOW IN THE WHEEL WELL. I DROVE APROX. A HALF BLOCK STOPPED AND LOOKED AND THE WHEEL WELLS WERE CLEAR, I THEN DROVE THE CAR BACK INTO THE DRIVEWAY AND NOTICED SMOKE COMING FROM THE TIRE AND A GROVE BEING CUT INTO THE TIRE. THE COIL SPRING IS PRESSING INTO THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255562January 19, 2009
SUSPENSION:FRONT
ON JANUARY 17 WHILE BACKING OUT OF MY GARAGE, MY 2003 MERCURY SABLE WAS MAKING A HORRENDOUS NOISE. UPON INVESTIGATING, I DISCOVERED WHAT I THOUGHT WAS A FLAT TIRE. MY HUSBAND REMOVED THE TIRE TO TAKE IT FOR REPAIR AND DISCOVERED A MAJOR PROBLEM. THE INSIDE OF THE TIRE LOOKED LIKE IT WAS OPENED WITH A CAN OPENER. WE BOUGHT A NEW TIRE, PUT IT ON THE CAR BUT IT WAS STILL MAKING THAT AWFUL NOISE. THE TIRE WAS RUBBING THE WHEEL WELL. AT THAT TIME, WE KNEW THAT THERE WAS A BIGGER PROBLEM. AFTER REMOVING THE TIRE AGAIN, MY HUSBAND DISCOVERED THAT THE RIGHT FRONT COIL SPRING WAS BROKEN! IT HAPPENED WHILE SITTING IN THE GARAGE. I CALLED FORD MOTOR COMPANY AFTER RESEARCHING THIS ONLINE. THIS IS A BIG PROBLEM WITH THE FORD TAURUS AS WELL AS THE MERCURY SABLE. TO MY DISMAY, THEY WILL DO NOTHING ABOUT IT. I AM ONLY GLAD THAT THIS DID NOT HAPPEN WHILE TRAVELING AT A HIGH RATE OF SPEED. MY ONLY HOPE IS THAT THERE WILL BE SOME RECALL ON THIS PROBLEM SO THAT OTHER CAR OWNERS DO NOT HAVE TO GO THROUGH ALL OF THIS INCONVENIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255510January 18, 2009
SUSPENSION:REAR, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR COIL SPRING HAS BROKEN AND HAS THE POTENTIAL TO PUNCTURE THE TIRE. I CAUGHT IT EARLY ENOUGH THAT IT DIDN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255421January 17, 2009
SUSPENSION:FRONT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DRIVERS SIDE COIL SPRING BROKE AND COLLAPSED WHEN CAR WAS PLACED IN GEAR. PROTRUDING EDGE OF SPRING PUNCTURED AND DEFLATED TIRE. SPRING AND TIRE WERE REPLACED BY MECHANIC AT SUBSTANTIAL EXPENSE. OLD TIRE AND SPRING WERE DISCARDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255213January 15, 2009
SUSPENSION:FRONT
I PULLED OUT OF A PARKING SPACE IN MY 2002 MERCURY SABLE, HEARD A LOUD BANG AND GOT OUT TO LOOK AROUND THE CAR, AT THE TIRES AND UNDER THE CAR. NOT SEEING ANYTHING WRONG I CONTINUED TO DRIVE, HEARD GRINDING NOISES AND SMELLED A BURNING SMELL. EVENTUALLY MY FRONT TIRE WENT COMPLETELY FLAT AND I MADE IT HOME. MY HUSBAND TOOK THE TIRE OFF, IT WAS COMPLETELY CUT AROUND THE INNER SIDE AND THE COIL SPRING HAD BROKEN. THE MERCURY DEALER SAID THERE WAS A RECALL BUT NOT ON MY 2002 MERCURY SABLE. ONE AUTO REPAIR PERSON TOLD ME THIS WAS A COMMON PROBLEM WITH FORDS AND MERCURY CARS. MY HUSBAND WILL TRY TO REPLACE THE SPRINGS AND WE NOW NEED A NEW TIRE AND POSSIBLY STRUTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255228January 15, 2009
SUSPENSION:REAR
HAD A CATASTROPHIC BLOWOUT ON REAR TIRE. THIS WAS CAUSED BY THE FAILURE OF THE COIL SPRING ON THE LEFT STRUT. I WAS ABLE TO GET HOME AND MY LOCAL MECHANIC REPLACED BOTH REAR STRUTS. THE COST WAS MORE THAN A WEEKS PAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254805January 13, 2009
SUSPENSION:REAR
HEARD A LOUD BANG A COUPLE OF WEEKS AGO AND DID NOT FIND ANYTHING WRONG AND THEN HEARD A LOUD BANG AGAIN ON 1/12/2009 AND TOOK CAR IN TO FIND I HAD TWO BROKEN COIL SPRINGS IN THE REAR. I AM FINDING THIS TO BE A PROBLEM AND WHY DON'T THEY MAKE IT A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254724January 12, 2009
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SIDE TIRE BLEW OUT AND CAUSED THE VEHICLE TO DRIFT TO THE SIDE OF THE ROAD. UPON FURTHER INSPECTION, HE NOTICED THAT THE FRONT COIL SPRING FRACTURED AND PUNCTURED A HOLE THROUGH THE TIRE. THE MANUFACTURER WAS UNABLE TO ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254225January 8, 2009
STRUCTURE
TL*THE CONTACT OWNS A 1999 MERCURY SABLE. THE CONTACT STATED THAT THE ROCKER PANELS WERE RUSTED AND ROTTED BEYOND REPAIR. THE ONLY THING HOLDING THE VEHICLE TOGETHER WAS THE ROOF OF THE VEHICLE. SHE NOTICED THE ISSUE AFTER THE VEHICLE FAILED INSPECTION. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE BECAUSE THE CONTACT DID NOT PURCHASE AN EXTENDED SERVICE PLAN. THE FAILURE MILEAGE WAS 135,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254253January 8, 2009
SUSPENSION:FRONT
-DRIVER SIDE SUSPENSION COIL SPRING BROKE. FORTUNATELY THIS WAS WHEN CAR WAS SITTING STILL. COIL PUNCTURED TIRE AND BROKE THE STRUT & SOME KIND OF A LINKAGE. THERE WAS NO WARNING SIGN OF THIS PROBLEM. -REPLACED PARTS INCLUDING PASSENGER SIDE PARTS KNOWING THIS WAS A MATERIAL FATIGUE FAILURE & WOULD EVENTFULLY OCCUR ON OTHER SIDE TOO. -THIS PART IS THE SAME AS ON 2000 & 2001 SABLE THAT ARE NOW COVERED UNDER AN EXTENDED WARRANTY. -THIS IS A SAFETY ISSUE & SHOULD BE A RECALL ITEM ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254079January 7, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE CHANGING THE FRONT PASSENGER SIDE TIRE, THE CONTACT DID NOT REALIZE THAT THE COIL SPRING FAILED AND PUNCTURED THE TIRE. HE WAS ABLE TO REPLACE THE TIRE WITH A SPARE AND DROVE THE VEHICLE TO THE DEALER TO HAVE THE TIRE CHANGED. THE DEALER STATED THAT THE TWO FRONT COIL SPRINGS FAILED AND PUNCTURED THE TIRE. THE FRONT TIRE AND FRONT COIL SPRINGS WERE REPLACED AT THE COST OF $735. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND HE WOULD NOT BE REIMBURSED FOR THE REPAIR COSTS. THE FAILURE MILEAGE WAS 70,773 AND CURRENT MILEAGE WAS 70,793. UPDATED 01-26-09 *BF UPDATED 01/26/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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