Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10360402October 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 MERCURY MOUNTAINEER TRANSMISSION JERKS RANDOM INTERVALS AND CAUSES DRIVER TO LOOSE CONTROL OF VEHICLE MOMENTARILY. PASSENGERS INSIDE CAR EXPERIENCE NECK PAIN AFTER SEVERAL OCCURRENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360395October 13, 2010
STRUCTURE:BODY:TAILGATE
I OWN A 2004 MERCURY MOUNTAINEER HAS FOUR THOUSAND MILES. THE VEHICLE WAS STORAGE IN GARAGE FOR FOUR AND HALF YEARS. I STARTED TO USE THE VEHICLE ON LAST FALL OF 2009. ON SEPTEMBER I SEE THE TAILGATE DEVELOPED A CRACK AROUND THE EMBLEM AND THE REAR GLASS. THE HEATER IS NOT WORKING ALSO. THIS IS OBVIOUS MANUFACTURE DEFECTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359441October 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT NOTICED THAT WHEN DRIVING, THE TRANSMISSION WAS UNABLE TO BE SHIFTED INTO SECOND OR FIFTH GEAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359790October 6, 2010
ELECTRICAL SYSTEM:STARTER ASSEMBLY, VEHICLE SPEED CONTROL
2002 MERCURY MOUNTAINEER. CONSUMER STATES VEHICLE CAUGHT FIRE UNDER THE HOOD *TGW THE CONSUMER BELIEVED THE REASON FOR THE VEHICLE CATCHING ON FIRE WAS DUE TO A FAULTY STARTER. THE CONSUMER ALSO MAILED IN A RECALL LETTER REGARDING THE SPEED CONTROL DEACTIVATION SWITCH. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10358928October 3, 2010
VISIBILITY, EQUIPMENT:APPLIANCE:AIR CONDITIONER
2002 JEEP GRAND CHEROKEE HEATER BLEND DOOR FAILURE NO DEFROSTER HEAT COMPLETE SYSTEM FAILURE OF BLEND DOORS BROKEN HAD TO REPAIR MYSELF BECAUSE OF EXTREMELY HIGH COST FOR DEALER REPAIRS. THIS IS A FAILURE THAT WILL HAPPEN DO TO POOR DESIGN OF PLASTIC PARTS AND WILL HAPPEN TO ALL VEHICLES OF THIS YEAR AND TYPE BECAUSE OF FAILURE OF PLASTIC LIMIT PIN BREAKAGE POOR DESIGN BECAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358430September 30, 2010
SEATS:FRONT ASSEMBLY:POWER ADJUST
TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE EASY EXIT FEATURE WOULD ACTIVATE CAUSING THE DRIVER SEAT TO MOVE BACKWARD OUT OF POSITION AND PUSH THE CONTACT AWAY FROM THE STEERING WHEEL AND PEDALS. THE FEATURE WOULD ALSO MOVE THE SEAT BACK IN POSITION WHILE THE CONTACT WAS DRIVING. THE CONTACT STATED THAT ONCE THE EASY EXIT FEATURE WAS ENGAGED, THERE WAS NO WAY TO STOP IT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO REPLACE A SENSOR THE DRIVER SEAT BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INSTALLED A NEW WIRING HARNESS BUT THE PROBLEM WAS NOT SOLVED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358356September 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 MERCURY MOUNTAINEER. TRANSMISSION FAILING 69,469 MILES ON VEHICLE. TAILGATE CRACKED ALSO. NOT SURE IF WORTH REPAIRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357801September 27, 2010
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN VEHICLE BEGAN TO DRIVE AS IF WERE "FLOATING". THE VEHICLE WAS PULLED OVER AND UPON EXAMINATION; THE CONTACT COULD NOT FIND A FAILURE WITHIN THE VEHICLE. HE RE-ENTERED THE VEHICLE AND AS HE BEGAN TO ACCELERATE, THE VEHICLE BEGAN TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY WHERE THE CONTACT WAS INFORMED THAT THE REAR PASSENGER SWAY BAR WAS FRACTURED. THE VEHICLE WAS THEN TAKEN TO ANOTHER INDEPENDENT REPAIR FACILITY WHERE THE SWAY BAR WAS REPAIRED. THE FAILURE DID NOT RECUR. THE FAILURE AND CURRENT MILEAGE WAS 101,000. UPDATED 01/11/2011*LJ UPDATED 03/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356078September 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WIFE DRIVING TO WORK WHEN CAR STOPPED MOVING. PULLED OFF STREET (NEAR A CAR SHOP), PAID $100 FOR THEM TO DO A DIAGNOSTIC CHECK AND THEY SAID THAT GEARS AND BELT BLEW OUT AND THAT HE USED TO WORK WITH FORD AND THAT THIS IS A COMMON PROBLEM IN EARLIER 2000'S SUVS (EXPLORER AND MOUNTAINEERS). ~$3000 TO FIX BY THEM. RESEARCHED ON LINE AND SAW ALL OF THE PROBLEMS PEOPLE ARE HAVING. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355697September 15, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE PARKED HE NOTICED THERE WAS A CRACK BELOW THE MERCURY EMBLEM ON THE REAR LIFT GATE. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,000 AND THE CURRENT MILEAGE WAS 79,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354770September 9, 2010
STEERING
MY HUSBAND HAS A 2002 MERCURY MOUNTAINEER & WE WERE DROPPING HIS NIECE OFF AT HOME, PULLED INTO THE DRIVEWAY, PUT THE CAR IN PARK & SHE GOT OUT. WHEN HE TRIED TO PUT THE CAR INTO REVERSE, WE HEARD A SNAP, & THE GEAR SHIFTER WAS HANGING DOWN. HE PULLED THE RUBBER COVERING OFF & FOUND THAT A METAL PIECE RIGHT INSIDE THE GEARS SHIFT ASSEMBLY COMPLETELY BROKE OFF. WE HAD NO WAY OF PUTTING THE CAR IN GEAR SO WE HAD TO CALL A TOW TRUCK TO TOW US HOME & THE CAR HAS BEEN SITTING FOR THE PAST 3 DAYS. WE HAVE HAD TO RENT A CAR WHILE WE ARE TRYING TO GET IT REPAIRED & JUST FOUND OUT TODAY THAT FORD WANTS US TO BUY A WHOLE NEW STEERING COLUMN ASSEMBLY FOR $1,300! SO ON TOP OF THE RENTAL CAR FEE WE ARE PAYING, WE NEED TO FIND ANOTHER $1,300 TO FIX HIS CAR. I HAVE BEEN LOOKING ONLINE TO SEE IF ANYONE ELSE HAS HAD THE SAME PROBLEM, & THE FORUMS I'VE COME ACROSS HAVE ALL HAD THE EXACT SAME PROBLEM, & THE PICTURES ARE EXACTLY WHAT HAPPENED TO OUR CAR ALSO! I THINK THIS IS A DEFECT FOR THE FORD/MERCURY VEHICLES THAT NEED TO BE INSPECTED. SEEMS THE METAL USED IN THAT PARTICULAR PART IS EITHER TOO WEAK OR MAYBE HAS BEEN COMPROMISED IN SOME WAY. I DON'T KNOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354323September 7, 2010
POWER TRAIN:DRIVELINE
CAR WAS IN PARK - AFTER RELEASING THE EMERGENCY BRAKE - I TRIED TO PUT THE CAR IN DRIVE AND THE GEAR SHAFT BROKE OFF - COULD NOT PUT THE CAR IN GEAR - VEHICLE WAS PARKED ON A HILL AT THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353732September 3, 2010
STEERING
TL*THE CONTACT OWNS A 2009 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHEN HE ROCKED THE STEERING WHEEL BACK AND FORTH IT MADE A POPPING NOISE. THE CONTACT STATED THAT THE RACK AND PINION CAUSED THE FAILURE TO OCCUR. THE DEALER STATED THAT ALL OF THE FORD AND MERCURY VEHICLES FOR THAT YEAR AND MODEL WERE DESIGNED THE SAME WAY. THE DRIVER SIDE TIRE ON THE INSIDE ALSO BEGAN TO EXHIBIT ABNORMAL WEAR, WHICH THE OWNER STATED COULD ALSO BE THE RACK AND PINION OR THE TIE ROD. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352863August 30, 2010
POWER TRAIN
I WAS PARKED IN THE DRIVEWAY AT MY BABYSITTER'S HOME. I ATTEMPTED TO PUT THE CAR FROM PARK TO REVERSE AND THE ENTIRE GEAR SHIFT LEVER FELL OFF IN MY HAND. I HAD NO WARNING OF ANY PROBLEM PRIOR TO THIS HAPPENING AND WAS VERY MUCH SHOCKED THAT I COULD BREAK IN TWO A METAL OBJECT IN A CAR THAT SHOULD LAST FOR MANY MANY YEARS. AT THE TIME THIS PROBLEM OCCURRED THE VEHICLE HAD APPROXIMATELY 65,000 MILES ON IT. THIS PROBLEM SEEMS TO BE HAPPENING AGAIN, EVEN AFTER HAVING THE PART REPLACED BY GARY CROSSLEY FORD IN LIBERTY, MO. I AM MUCH MORE AWARE NOW OF THE PROBLEMS THAT CAN HAPPEN AND AM NOTICING WEAR ON THE RUBBER CASING AROUND THE GEAR SHIFT LEVER. I DO NOT WANT THIS PROBLEM TO HAPPEN AGAIN TO ANY ONE. IT WAS VERY DISTRESSING TO HAVE THE GEAR SHIFT LEVER FALL OFF! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350852August 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED 2002 MERCURY MOUNTAINEER FROM FORD DEALERSHIP IN 2007. TRANSMISSION WAS SLIPPING, TOOK IN TWO DAYS LATER AND STILL UNDER WARRANTY AND INFORMED NEW TRANSMISSION PUT IN. IN AUGUST 2010, VEHICLE SUDDENLY WOULD NOT START, TOWED TO DEALERSHIP AND INFORMED THE TRANSMISSION WAS ONCE AGAIN DEFECTIVE AND SENSORS AS WELL AS CPU UNIT WOULD NEED TO BE REPLACED. RESEARCHED ON LINE ON WWW.AUTOBEEF.COM AND NOTED MANY OTHER DEFECTS ON SIMILAR MAKE, MODEL AND YEARS WITH VERY SIMILAR PROBLEMS. APPROXIMATE COST TO FIX $2,400 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350442August 18, 2010
VEHICLE SPEED CONTROL
2003 MERCURY MOUNTAINEER THE CRUISE CONTROL ON THE STEERING COLUMN . THE OFF BUTTON DOES NOT WORK ,THE BRAKE PEDAL MUST BE APPLIED, AND THE BUTTON TO SLOW DOWN THE TRUCK ALSO DOES NOT WORK . NO SPECIFIC DATE ,A COMPLAINT WAS MADE TO FORD WHEN IT FIRST HAPPENED WHEN THE TRUCK WAS UNDER WARRANTY BUT THEY SAID THEY COULD NOT FIND ANYTHING WRONG . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349930August 17, 2010
STRUCTURE
IN JULY 2008 FILED MY FIRST COMPLAINT WHEN THE ENTIRE BACK LIFT GATE AND WINDOW BLEW OUT WHILE VEHICLE WAS PARKED. INSURANCE REPAIRED IT, I PAID A 200.00 DEDUCTIBLE. AGAIN THE MEDALLION HAS CRACKED 3/4 OF THE WAY AND I AM WONDERING IF THIS IS THE START OF ANOTHER LIFT GATE BLOW OUT/GLASS ALL OVER, ETD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349464August 15, 2010
SEATS:FRONT ASSEMBLY:RECLINER, SEATS
SEATS:FRONT ASSEMBLY:RECLINER ON MY 2001 MERCURY MOUNTAINEER 5.0 SUV. THE FRONT PASSENGER SEAT NO LONGER WORKS. CANNOT MOVE IT, ADJUST IT, ETC. THERE IS A RECALL FOR THIS BUT THE FORD DEALERSHIP SAYS IT DOES NOT APPLY TO MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348954August 12, 2010
SUSPENSION:FRONT
2004 MERCURY MOUNTAINEER WITH 40K MILES HAD DRIVER SIDE UPPER AND LOWER BALL JOINT FAILURE. THIS WAS UNCOVER DURING A NORMAL STATE INSPECTION. REPLACEMENT OF BOTH JOINTS WAS REQUIRED TO SAFELY DRIVE THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348985August 12, 2010
POWER TRAIN
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE BEGAN TO JUMP AND VIBRATE VIOLENTLY. THE WHEEL BEARINGS WERE REPLACED TWICE IN EIGHT MONTHS AND A LOCAL MECHANIC ALSO PERFORMED A DIAGNOSTIC TEST. THE MECHANIC REMOVED THE DRIVE SHAFT BECAUSE IT CAUSED THE VEHICLE TO STAY IN 4 WHEEL DRIVE CONSISTENTLY WHICH WAS WHY THE VEHICLE EXPERIENCED AN UNEVEN RIDE. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE NEEDED FOUR WHEEL DRIVE IN THE WINTER. THE FAILURE MILEAGE WAS 90000 AND THE CURRENT MILEAGE WAS 118000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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