Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10406943June 15, 2011
SEATS, VISIBILITY
SEVERAL PROBLEMS. FIRST, THE DRIVER'S POWER SEAT MALFUNCTIONS. MOVES WHILE CAR IS IN MOTION; DOESN'T MOVE WHEN KEY IS INSERTED INTO IGNITION. WAS REPAIRED ABOUT 15 MONTHS AGO; SAME PROBLEM EXISTS AGAIN. SECONDLY, REAR WINDOW POPS OPEN IF CAR IS UNLOCKED. WILL ONLY REMAIN CLOSED WHEN VEHICLE IS LOCKED. THIRDLY, REAR WIPER HAS QUIT WORKING. REALLY STRANGE SINCE IT IS RARELY USED IN 3 YEARS OF OWNERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406945June 15, 2011
FUEL SYSTEM, GASOLINE
JUST NOTICED A SMALL GAS LEAK HAPPENING OVER THE PAST WEEK OR SO. GAS JUST INTERMITTENTLY DRIPS BEHIND LEFT REAR WHEEL REGARDLESS OF WHETHER THE TANK IS FULL OR PARTIALLY EMPTY. CANNOT SEE WHERE THE LEAK IS COMING FROM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404052June 1, 2011
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION SHIFTER COMPLETELY BROKE OFF WHEN CHANGING FROM PARK TO DRIVE ON A 2004 MERCURY MOUNTAINEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400970May 16, 2011
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THE BRAKE AND ACCELERATOR PEDALS FAILED SIMULTANEOUSLY. WHILE DRIVING 55 MPH WITH THE BRAKE PEDAL ENGAGED THE PEDAL EXTENDED TO THE FLOOR BOARD. SIMULTANEOUSLY, THE ACCELERATOR PEDAL AND THE BRAKE PEDAL WAS STUCK IN THE DOWN POSITION. AS THE VEHICLE TRIED TO SLOW DOWN THE BRAKES WERE ON FIRE. THE CONTACT THRUST THE GEAR INTO PARK, PULLED THE EMERGENCY BRAKE WHICH FAILED TO FUNCTION, TURNED THE ENGINE OFF AND WAS ABLE TO EXIT FROM THE VEHICLE WITHOUT BEING INJURED. THE FIRE WAS EXTINGUISHED. THE FIRE DEPARTMENT FILED A REPORT. THE VEHICLE WAS TOWED TO AN AUTO REPAIR SHOP. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS STATED THERE WAS NO RECALL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10400935May 15, 2011
POWER TRAIN
DROVE TO GROCERY STORE AND ATTEMPTED TO PLACE CAR IN PARK AND UNABLE TO GET IT INTO PARK. IT WILL GO IN EVERY OTHER GEAR BUT WILL NOT GO INTO PARK. ALREADY HAD TO REPLACE GEAR SHIFT AFTER THE GEAR SHIFT ARM BROKE OFF IN MY HAND WHILE TRYING TO GET IT OUT OF PARK A FEW MONTHS AGO. NOW LOOKING AT MORE MONEY ON THIS PIECE OF JUNK CAR. NOW MUST LEAVE CAR IN GEAR AND LEAVE KEYS IN THE CAR. THIS IS JUST AN ACCIDENT WAITING TO HAPPEN WITH YOUNG CHILDREN AROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400617May 12, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT HE NOTICED A PUDDLE OF UNKNOWN FLUIDS LEAKING FROM THE VEHICLE. HE THEN TOOK THE VEHICLE TO A INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE RADIATOR WAS FRACTURED AND CAUSING THE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,300. UPDATED 06/16/11*LJ UPDATED 06/21/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399883May 10, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND IDLE WHEN IT CAUGHT IN FIRE FROM THE ENGINE AREA AND SPREAD TO THE INSTRUMENT PANEL. THE INSTRUMENTAL PANEL AND THE ENGINE COMPONENTS WERE COMPLETELY MELTED. THE FIRE DEPARTMENT WAS CALLED AND ADVISED THAT THE FIRE ORIGINATED AT THE ENGINE. A FIRE REPORT WAS FILED. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10399499May 9, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
RADIATOR HAS FAILED A SECOND TIME IN 3 YEARS ON 2006 MERCURY MOUNTAINEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398644May 2, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT DROVE OVER A POTHOLE AND THE REAR PASSENGER WINDOW, REAR DRIVER SIDE WINDOW AND THE REAR LIFT GATE WINDOW BEGAN RATTLING ABNORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 03/05/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398281April 29, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING COOLANT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE RADIATOR WOULD NEED TO BE REPLACED. THE CONTACT MENTIONED THAT HE HAD THE RADIATOR REPLACED A TOTAL OF THREE TIMES AS A RESULT OF THE SAME FAILURE. THE MANUFACTURER WAS NOT CONTACTED IN REGARDS TO THE FAILURE AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398150April 28, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM, STEERING:HYDRAULIC POWER ASSIST:PUMP
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE DEALER INFORMED THE CONTACT THE RADIATOR NEEDED TO REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WILL REPAIR THE FAILURE AT THE CONTACTS EXPENSE. THE DEALER INFORMED HER THERE WAS NO RECALLS OR WARRANTY ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 61,000. UPDATED 06/03/11 *BF THE CONSUMER STATED ONE MONTH LATER, THE POWER STEERING PUMP HAD TO BE REPLACED. UPDATED 07/08/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396669April 18, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AS OF APRIL 18,2011 MY RADIATOR IS CRACKED AND I HAVE TO REPLACE IT FOR THE THIRD TIME. MY MERCURY MOUNTAINEER IS A 2006 AND IN 2008 I HAD TO REPLACE THE RADIATOR WHICH COST ME AROUND 800.00 WITH LABOR AND HERE WE ARE IN APRIL OF 2011 AND I HAVE TO REPLACE MY RADIATOR AGAIN. THIS IS COSTING ME TO MUCH MONEY AND WITH ALL THESE COMPLAINTS ABOUT THE RADIATOR, YOU WOULD THINK THAT THEY WOULD HAVE A RECALL ON THE 2006 MERCURY MOUNTAINEER RADIATOR. SOMEBODY NEEDS TO DO SOMETHING ABOUT THIS BECAUSE A RADIATOR SHOULD NOT HAVE TO BE REPLACE 3 OR MORE TIME IN LESS THEN 5 YEARS. PLEASE DO SOMETHING ABOUT THIS. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396706April 18, 2011
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE PEDAL WAS ABNORMALLY RESISTANT AND THE VEHICLE WOULD NOT RESPOND. THE ENGINE WAS TURNED OFF AND WHEN RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED THREE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396528April 16, 2011
POWER TRAIN
I TURN MY 2007 MOUNTAINEER AWD ON AND IT ACCELERATES, SO I LET IT STOP IDLING HIGH AND IF IT DOESN'T TOTALLY SHUT OFF I THEN PROCEED TO PUT MY TRUCK EITHER IN DRIVE OR REVERSE AND IT JERKS VERY HARD. I HAVE ALREADY HIT MY GARAGE BECAUSE I WAS NOT ABLE TO STOP THE VEHICLE. I ALREADY TOOK IT TO FORD AND THEY TOLD ME THAT THE ENGINE LIGHT IS NOT ON SO THEY CAN'T DO ANYTHING ABOUT IT. THEY LITTLE WRENCH SYMBOL IS ON THOUGH. I AM SO SCARED THAT I AM GOING TO END UP KILLING SOMEONE. I WISH I COULD AFFORD TO NOT DRIVE MY TRUCK AROUND BUT IT IS MY ONLY TRANSPORTATION. I HAVE TO DRIVE MY 4 KIDS WITH ME AND IT CONCERNS ME. SOME ONE PLEASE HELP, FROM WHAT I SEE IS ANOTHER TOYOTA DISASTER WAITING TO HAPPEN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10395782April 13, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM, EXTERIOR LIGHTING, STRUCTURE:BODY, TIRES
MOVED MY TRUCK TO LET ANOTHER CAR OUT OF THE DRIVE WAY. PULLED BACK IN TURNED THE TRUCK OFF CAME IN THE HOUSE AND HEARD A LOUD BOOM. LOOKED OUT THE WINDOW AND FIRE WAS SHOOTING UP BY THE WHEEL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10396332April 12, 2011
UNKNOWN OR OTHER
I OWN A 2005 MERCURY MOUNTAINEER PREMIER SUV. LAST SUMMER I NOTICED THAT ONE OF THE BOLTS ON LIFTGATE IS BROKEN. I WENT BACK TO THE DEALER WHERE I PURCHASED THE TRUCK AND ALTHOUGH THIS IS A COMMON PROBLEM WITH THIS TRUCK IT WAS NOT RECALLED FOR THE 2005 YEAR. THEY WANTED TO CHARGE ME $600 FOR REPAIR.I FOUND THAT TO BE AN UNACCEPTABLE RESPONSE CONSIDERING FORD HAS BEEN AWARE THAT THE BOLTS ARE INFERIOR. I RESEARCHED TO FIND THAT MANY CONSUMERS HAVE THE SAME COMPLAINT.ADD TO IT THAT THIS WEEK THE "CRACK" APPEARED BENEATH THE GLASS ON THE LIFTGATE NEAR THE EMBLEM(EVIDENTLY ANOTHER FLAW WITH THIS TRUCK WIDELY REPORTED BY OTHER VEHICLE OWNERS). AT THIS POINT IT IS EVIDENT TO ME THAT THE LIFTGATE NEEDS TO BE REPLACED BY FORD AT THEIR EXPENSE.I CHOSE THIS TRUCK FOR SAFETY FOR MY FIVE CHILDREN AND NOW FEEL IT IS UNSAFE TO TRANSPORT THEM WITH THIS LIFTGATE FALLING APART. THE REPSONSE FROM FORD CUSTOMER SERVICE STATED THIS YEAR WAS NOT RECALLED FOR THE FAULTY LIFTGATE PROBLEM AND THE EXPENSE TO REPLACE IS MINE.SLOWLY THE LIFTGATE BOLTS AND THE LIFTGATE ARE BREAKING RENDERING ME UNABLE TO UTILIZE IT. HOW DO I KNOW THE GLASS IS SAFE EVEN IF I HIT A BUMP? PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395395April 10, 2011
STRUCTURE:BODY
THE REAR PANEL IS CRACKED AROUND THE LOGO OF MY MERCURY MOUNTAINEER. I SEE THIS ON MOST OTHER MOUNTAINEERS AND EXPLORERS FROM THIS GENERATION AND FORD HAS DONE NOTHING TO REMEDY IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394390April 6, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFTGATE WAS FRACTURED FROM THE DECAL UP TO THE MIDDLE OF THE REAR GLASS. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED FOR THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGE WAS 51,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394932April 4, 2011
ENGINE AND ENGINE COOLING
NEW SHOWROOM 2002 MERCURY MOUNTAINEER. THE ENGINE IN THIS VEHICLE MALFUNCTIONED TWICE WITHOUT WARNING; NO OVERHEATING, NO DASHBOARD LIGHT INDICATORS EITHER TIME. JULY 2004/ODOMETER READING 92213, THE MECHANICS AT THE FREEWAY LINCOLN MERCURY WERE BAFFLED. THEY ADVISED ME THAT ALL THE FLUIDS WERE IN THE VEHICLE. LATER (ONE WEEK) THEY FOUND A "HOLE" IN THE RADIATOR. I WAS TOLD I HAD A NEW ENGINE, WITH A NEW WARRANTY. 2ND TIME WAS JUNE 06, ODOMETER 166199,(NEW ENGINE 73986) NO WARNING, NO DASHBOARD LIGHTS, NO OVERHEATING. PER A DIFFERENT CERTIFIED MECHANIC NOT ONLY WAS THE ENGINE NOT NEW BUT IT HAD SEVERE CORROSION IN IT AND SHOWED SIGNS OF MULTIPLE OVERHEATING CONDITIONS. THEY TOLD ME OF AN "ALL TECHNICAL SERVICE BULLETIN" DATED 1/21/02 FOR MY VEHICLE'S ENGINE REGARDING THE "ENGINE HEAD GASKET"---"SOME ENGINE ASSEMBLIES WITH ALUMINUM CYLINDER HEADS REPAIRED IN-VEHICLE HAVE BEEN FOUND TO LEAK COOLANT AND/OR OIL FROM THE CYLINDER HEAD GASKET AREA DUE TO PARTICLE CONTAMINATION OR SCRATCHES AND DENTS TO BLOCK MATING SURFACES." ACTION: REFER TO THE FOLLOWING SERVICE INFORMATION FOR RECOMMENDED GASKET SEALING SURFACE PREPARATION PROCEDURES. IF THE ENGINE DIAGNOSIS POINTS TO A FAULTY HEAD GASKET (LEAKS OIL, LEAKS COOLANT, OIL OR COOLANT CONTAMINATION, OR AIR IN COOLANT), THOROUGH CLEANING PROCEDURES ARE NECESSARY FOR A SUCCESSFUL HEAD GASKET REPAIR. DIAGNOSIS AND POST- REPAIR CONFIRMATION CAN BE DONE SUCCESSFULLY UTILIZING LEAK DETECTION METHODS SUCH AS A BLACK LIGHT DYE PROCESS. SERVICE PROCEDURE:TO SUM UP, A SUCCESSFUL LEAK REPAIR DEPENDS ON:ACCURATE DIAGNOSIS OF THE LEAK USING FORD-RECOMMENDED TEST EQUIPMENT AND PROCEDURES .SURFACE PREPARATION AND GASKET INSTALLATION USING THE APPROVED TOOLS, CLEANERS, AND METHODS.EXERCISING CARE AND CLEANLINESS DURING DISASSEMBLY/ASSEMBLY OF COMPONENTS USE OF GENUINE FORD OEM REPLACEMENT PARTS<USE OF A FORD REMANUFACTURER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394942April 4, 2011
SUSPENSION
RIGHT REAR COIL SPRING FAILURE. A 5 INCH LONG PIECE OF COIL SPRING WAS FOUND UNDER THE VEHICLE ON THE DRIVEWAY. INSPECTION CONFIRMED THE SPRING HAD FAILED. THE VEHICLE HAS NO CRASH OR DAMAGE HISTORY. THE BROKEN PIECE OF SPRING WAS CORRODED AT BOTH ENDS , INDICATING IT WAS CRACKED FOR A SIGNIFICANT AMOUNT OF TIME BEFORE THE TOTAL FAILURE. ONLINE RESEARCH INDICATES THIS MAY BE AN ENDEMIC PROBLEM WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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