Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10565042February 19, 2014
ENGINE AND ENGINE COOLING
I PURCHASED A 2003 MERCURY MOUNTAINEER ON 2/15/14 AND I TOOK IT ON A ROAD TRIP ON 2/16/4 WITH MY GRANDKIDS. AFTER ENTERING THE HIGHWAY AND GAINING SPEED I STARTED TO SMELL A STRONG BURNT RUBBER AND EXHAUST SMELL. THE SMELL WAS VERY TOXIC AND STUCK TO OUR CLOTHING. ON 2/18/14, I TOOK IT TO THE DEALER FOR HIS MECHANIC TO TAKE A LOOK AT IT. THE MECHANIC SAID THERE WAS SOME DEGREASER THAT OVERFLOWED FROM A CUPLER AND LEAKED ONTO THE EXHAUST. I ASKED IF THERE WAS A LEAK AND THE MECHANIC RESPONDED BY SAYING NOT REALLY, WHICH MEANT THERE WAS A LEAK. THE MECHANIC ASSURED ME THAT THE PROBLEM WAS TAKEN CARE OF, BUT IF IT STILL OCCURS, THEY WOULD SEND IT IN FOR TWO DAYS. I CONTINUED TO SMELL THE TOXIC SMELL AND ON 2/19/14 THE HATCH ON LIFT GATE JUST CRACKED. ALSO WHEN I TURN AT A LOW SPEED, I HEAR A STRANGE SOUND AND VIBRATION, COMING FROM THE TIRE AREA. I'VE HEARD OF NUMEROUS ISSUES AND COMPLICATIONS WITH THE MERCURY MOUNTAINEERS. I DON'T WANT MY GRANDCHILDREN NOR MY LIFE PUT IN DANGER. A DRIVER SHOULD BE ENSURED WITH SAFETY WHEN DRIVING A VEHICLE. FORD DOESN'T CARE ABOUT THEIR CONSUMERS TO SELL DEFECTIVE AND NONSAFE VEHICLES. PLEASE RECALL THIS VEHICLE AS IT HAS TOO MANY ISSUES THAT CAN BE LIFE THREATENING, LIKE THE ROLLOVER RATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562682February 3, 2014
SEATS, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT MOVED BACK INDEPENDENTLY AND THE DOME LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO STATED THAT THEY COULD NOT FIND A DEFECT IN THE SEATING SWITCH BUT THE FAILURE STILL PERSISTED. THE MANUFACTURE WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 66,600. UPDATED 3/14/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562699February 3, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE HINGES WERE FRACTURED AND AS A RESULT, THE LIFT GATE FELL ONTO THE CONTACTS RIGHT FOOT. THE CONTACT WAS NOT TAKEN TO THE HOSPITAL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10561082January 22, 2014
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
04 MOUNTAINEER CLUSTER GAUGE BLACKS OUT THEN METER GAUGE FLICKERS. WAITED FOR 10 MIN I'M PARKING LOT THEN IT COMES ON. STARTED TO DRIVE THEN ABOUT A MILE INTO DRIVING IT SHUTS DOWN. MIND YOU MY SUV WAS STILL GOING BUT GAUGES SHUT DOWN THEN MY LIGHTS GO OFF, THEN MY WINDSHIELD WIPERS GO. BY THE GRACE OF GOT I GOT HOME. WHILE ON ROAD MY ENGINE WAS STRUGGLING. HELP BEFORE THAT INCIDENT I HAD JUST REPLACE THERMOSTAT HOUSING BECAUSE IT CRACKED AND I WAS LOOSING COOLANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559777January 14, 2014
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE APPROACHING THE VEHICLE, HE NOTICED THAT THERE WAS ANTIFREEZE LEAKING ONTO THE GROUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE. UPDATED 02/11/2014 *BF THE CONSUMER STATED THE RADIATOR WAS LEAKING IN THE SEAMS. THE RADIATOR WAS EVENTUALLY REPLACED AT A COST OF $400.00. UPDATED 02-2-/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558560January 5, 2014
ENGINE, POWER TRAIN
I HAVE GONE THROUGH 3 RADIATORS SO FAR AND NOW I NEED A 4TH. THIS TIME, THE RADIATOR CAUSED THE PUMPS TO START LEAKING ( WHICH ARE NOT SERVICEABLE) AND EVENTUALLY RUINED MY TRANSMISSION, RENDERING THE TRUCK NON-DRIVABLE. THIS PROBLEM HAS COST ME THOUSANDS OF DOLLAR AND I WANT A RECALL TO START ON THIS PART WITH FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558382January 3, 2014
VISIBILITY/WIPER
MY HUSBAND WENT OUT TO WIPE OFF THE CARS OF SNOW THIS MORNING IN OUR DRIVEWAY, AND WENT TO OPEN THE BACK WINDOW OF OUR 2002 MERCURY MOUNTAINEER TO GET SOMETHING OUT. WHEN HE WENT TO CLOSE THE WINDOW, EVEN BEFORE HE ACTUALLY CLOSED IT, THE WINDOW EXPLODED AND SHATTERED EVERYWHERE. NO FORCE OR ANYTHING WAS USED IN CLOSING THE WINDOW, JUST A SUDDEN EXPLOSION OF GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557803December 30, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER AND PASSENGER'S SIDE CURTAIN AIR BAGS DEPLOYED ERRONEOUSLY. THE CONTACT SUSTAINED INJURIES TO THE BACK AS A RESULT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED AND RESET. IN ADDITION, THE LINER AROUND THE WINDOWS AND THE SAFETY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 107,000. ...UPDATED 03/07/14 *BF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10555994December 13, 2013
SEATS
WHILE DRIVING ON THE HIGHWAY THE DRIVERS SEAT MOVED ALL THE WAY BACK AND INTERIOR LIGHTS CAME ON. THE SEAT PROCEEDED TO GO FORWARD AND BACKWARDS NUMEROUS TIMES. THIS HAS HAPPENED REGULARLY FROM SEPTEMBER TO DECEMBER. ON BACK ROADS AND HIGHWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555044December 6, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A HEATING FAILURE AND AN ABNORMAL NOISE EMITTED FROM THE HEATING UNIT WHEN ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEAT TEMPERATURE ACTUATOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 66,105 AND THE CURRENT MILEAGE WAS 98,000. UPDATED 3/5/14*CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555055December 6, 2013
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT RECLINED INDEPENDENTLY AS THE DOME LIGHT ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554563December 2, 2013
STRUCTURE:BODY
WATER LEAKAGE IN INTERIOR OF VEHICLE IS A HEALTH HAZARD DUE TO MOLD ISSUES, ESPECIALLY FOR CHILDREN. SICKNESS FROM MOLD CAN BE A LIFELONG AFFLICTION. IT IS A HEALTH SAFETY ISSUE. WATER LEAKING INTO THE INTERIOR OF A CAR, WHETHER BY DEFECTIVE ASSEMBLY OR DEFECTIVE DESIGN, SHOULD NOT HAPPEN. IT SEEMS TO BE A COMMON PROBLEM WITH FORD (AND PROBABLY OTHER MAKE) VEHICLES THAT HAVE MOONROOFS OR SUNROOFS. THERE IS NO QUESTION THAT SOMETHING SHOULD BE DONE TO STOP THIS. FORD'S IMPLICIT DENIAL OF BLAME IS A MORAL FAILURE. THE FOLLOWING WAS SENT TO FORD... WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:MY 2000 MERCURY MOUNTAINEER HAS BEEN LEAKING IN THE INTERIOR FROM A KINKED MOONROOF DRAIN HOSE. I TOOK IT TO A BODYSHOP TO BE REPAIRED. THE DRAIN HOSE WAS PERMANENTLY KINKED FROM SLOPPY ASSEMBLY. THE DRAIN HOSE HAD TO BE REPLACED. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:MY DEALER SAW THE DRAIN HOSE AND AGREED IT WAS A FACTORY ASSEMBLY DEFECT. THEY GAVE ME THE 1-800-392-3673 AND TOLD ME TO CONTACT THAT NUMBER FOR REIMBURSEMENT OF THE COST TO REPAIR. I WAS TOLD THERE WAS NO PROTOCOL OR RECALL TO ADDRESS THE DRAIN HOSE ISSUE. RESEARCHING ON THE INTERNET, IT SEEMS TO BE A NOT UNCOMMON PROBLEM WITH EXPLORERS AND MOUNTAINEERS. WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:FORD SHOULD AT LEAST REIMBURSE ME FOR THE COST OF REPLACING THE DRAIN HOSE. $272.85. THERE WERE OTHER ISSUES SUCH AS MOLD WHICH I WAS ABLE TO FIX MYSELF. I STILL HAVE THE DEFECTIVE DRAIN HOSE. I AM CERTAIN THE DEALER WOULD PROVIDE AN AFFADAVIT THAT THIS WAS AN ASSEMBLY DEFECT. I CAN ALSO SEND A PHOTO. ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 150000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :YES DEALER NAME : WESTLIE FORD INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554180November 30, 2013
STEERING
VEHICLE EXHIBITED RESISTANCE IN STEERING. FORD DEALER FOUND LOWER STEERING SHAFT U-JOINT FROZEN FROM CORROSION. FORD DEALER STATED THIS CONDITION WAS SIMILAR TO THAT SEEN FOR VEHICLES RECALLED UNDER FORD RECALL 13508 AND EVEN THOUGH IT IS NOT CURRENTLY INCLUDED, FELT THIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. DEALER HAD TO REPLACE THE LOWER STEERING SHAFT ASSEMBLY TO RETURN THE VEHICLE TO A SAFE OPERATING CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553814November 26, 2013
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE DRIVER'S SIDE SEAT INDEPENDENTLY ENGAGED INTO THE EASY EXIT POSITION AS THE INTERIOR LIGHTS FLASHED ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND REPAIRS. THE IGNITION AND SEAT SWITCH WERE REPLACED, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553131November 20, 2013
TIRES
DEXTERO DHT2 TIRE P245/70R16 106T THIS TIRE I PURCHASED AT WALMART MARCH 2013. I HAVE HAD PROBLEMS WITH SLIDING NOT GRIPPING THE PAVEMENT ALSO LOOKS LIKE THE BULGE OUT. I HAVE CALLED WALMART THEY SAID THEY PROBABLY NEED BALANCED OR ROTATED SO THEY DID THIS STILL DOING THE SAME THING. I CALLED THEM THEY SAID THEY NEED THEIR TIRE SPECIALIST TO LOOK IT OVER. ALSO TOLD ME THERE WAS NO RECALL ON THIS TIRE. I COULD NOT EVEN FIND THIS TIRE ON THE RECALL LIST I ASSUME ITS FROM CHINA. THE TIRE SPECIALIST TOOK MEASURMENTS OF TIRE AND HAD TO TALK WITH ANOTHER SPECIALIST ABOUT WHAT TO DO IF ANYTHING THEY SAID. I FEEL UNSAFE DRIVING WITH THESE TIRES AND WANTED TO SEE WHAT I COULD DO FROM HERE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552687November 18, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE THE WHEEL DRIVE, THE VEHICLE FAILED TO UTILIZE THE FORWARD WHEEL DRIVE. IN ADDITION, THE VEHICLE BEGAN EXHIBITING SEVERAL FAILURES SIMULTANEOUSLY. THE POWER STEERING ASSIST FAILED, THE GEAR SHIFTER FAILED, AND THE TRANSMISSION WAS CAUSING THE VEHICLE TO JERK ABNORMALLY. ALSO, THE POWER WINDOWS HAD BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE TRANSFER CASE AND TRANSMISSION NEEDED TO BE REPLACED. THE ADDITIONAL FAILURES WERE NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551076November 6, 2013
ENGINE AND ENGINE COOLING
THE RADIATOR KEEPS LEAKING, FIRST DEALER SAID THERE WAS NOTHING WRONG WITH THE VEHICLE, I AM ALWAYS PUTTING COOLANT IN THE VEHICLE. YOU CAN SMELL THE COOLANT AS SOON AS YOU OPEN THE HOOD. THIS HAS BEEN AN ONGOING PROBLEM SINCE I HAD 53,000 MILES AND NOW THAT I HAVE 122,000 MILES IT IS GETTING WORSE AND HAS TO BE REPAIRED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550211October 28, 2013
VISIBILITY:REAR WINDOW WIPER/WASHER, POWER TRAIN, VEHICLE SPEED CONTROL, INTERIOR LIGHTING
2007 MERCURY MOUNTAINEER. CONSUMER WRITES IN REGARDS TO ACCELERATION AND CONSOLE LIGHTING ISSUES AND PROBLEMS WITH BACK WINDSHIELD WIPERS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549519October 25, 2013
ELECTRICAL SYSTEM, SEATS
THE ISSUE STARTED OUT WHILE WE WERE DRIVING; THE SEAT WOULD MOVE TO THE EASY EXIT FEATURE AND THE DOME LIGHTS WOULD COME ON AS THOUGH THE KEY WAS REMOVED FROM THE IGNITION. IT'S NOW MORE FREQUENT AND HAPPENS WHEN YOU PUT THE KEY IN THE IGNITION. TURNING THE KEY SLIGHTLY WILL PUT IN BACK INTO THE DRIVING POSITION. THIS IS A SERIOUS DRIVING HAZARD AS YOU'RE MOVED VERY FAR AWAY FROM THE STEERING WHEEL AS WELL AS THE BRAKE AND GAS PEDALS. SADLY, IT WILL TAKE A DEADLY ACCIDENT OCCURRING FOR THIS TO BE CONSIDERED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549236October 23, 2013
SEATS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THERE IS A RECURRING PROBLEM THAT THE SEAT WILL AUTOMATICALLY GO INTO THE "EASY EXIT" POSITION. THIS IS NOT A PROBLEM FOR ME AS I DRIVE WITH THE SEAT AS FAR BACK AS POSSIBLE, BUT THIS IS A HUGE SAFETY CONCERN FOR MY WIFE. WHY HASN'T THIS BEEN RECALLED YET? THIS SEEMS TO BE A COMMON PROBLEM IN THIS MAKE AND MODEL. GOD FORBID THE ELECTRICAL PROBLEM WORSENS AND CAUSES A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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