Mercury Milan Complaints

2,579 consumer complaints on file.

#10621451August 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE WIRES CONNECTED TO THE SPARK PLUGS OVERHEATED AND TRANSMITTED AN INCORRECT CODE TO THE VEHICLE PROCESSOR. THE DEALER REPAIRED THE VEHICLE AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 82,344. UPDATED 09/15/14*LJ THE CONSUMER STATED THE PROCESSOR FAILED AND SENT AN INCORRECT CODE TO THE COILS, WHICH FRIED THE COILS AND SPARK PLUGS. UPDATED 1/7/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621131August 9, 2014
EXTERIOR LIGHTING
HAVE BEEN HAVING ISSUES WITH TAIL LIGHTS FLICKERING AND GOING OUT INTERMITTENTLY. FROM WHAT I'VE READ ONLINE, IT APPEARS THIS IS AN ONGOING AND WIDESPREAD ISSUE. THE REPLACEMENT IS ONLY FOR THE ENTIRE UNIT AT A COST OF OVER $400. THIS IS ABSOLUTELY RIDICULOUS AND I BELIEVE THERE SHOULD BE A RECALL ON THIS MATTER. IT IS A POTENTIAL HAZARD AND A LOT OF PEOPLE CANNOT AFFORD THE FEE FOR 1 TAIL LIGHT MUCH LESS BOTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619357August 6, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE FAILURE OF THE THROTTLE BODY FORTUNATELY OCCURRED IN THE DRIVEWAY OF A VACATION HOME IN CHANDLER, ARIZONA. I WAS ABLE TO HAVE THE CAR TOWED TO THE NEAREST FORD DEALERSHIP WHERE THE PART WAS REPLACED. I HATE TO THINK WHAT COULD HAVE HAPPENED IF WE WERE IN A TRAFFIC SITUATION WHEN THE FAILURE TOOK PLACE. EVEN THOUGH THE ENGINE WILL STILL RUN AT AN IDLE, THE ACCELERATOR WILL NOT RESPOND ENOUGH TO MOVE THE VEHICLE FORWARD OR BACKWARD. FORD NEEDS TO RECOGNIZE THE FAILURE OF THIS PART AS A LIFE THREATENING MATTER AND ISSUE A RECALL OF ALL MODELS AFFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619181August 6, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
THE PASSENGER SIDE LED BRAKE LIGHT ASSEMBLY IS CONSTANTLY ILLUMINATED AS IF THE BRAKES ARE APPLIED BUT THEY ARE NOT. MAKES A SAFETY HAZARD AS IT IS DISTRACTING TO DRIVERS THAT ARE FOLLOWING AND THEY MAY MISJUDGE MY BRAKING. THIS IS THE SECOND ASSEMBLY THAT I HAVE HAD GO FAULTY. THE FIRST WAS THE DAY I BOUGHT IT BUT THE DEALER REPLACED THE $400 PART FOR FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619303August 6, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVER SIDE REAR BRAKE LIGHT DOES NOT WORK WHEN THE DRIVING LIGHTS ARE ON. IT SEEMS THERE ARE MULTIPLE PEOPLE WITH THIS SAME PROBLEM, AS A RESPONSIBLE COMPANY FORD SHOULD FIX THIS ISSUE AND NOT PASS THERE ERROR ON TO THE CONSUMERS. THE FOG LIGHTS ALSO ARE HAVING ELECTRICAL ISSUES, SOMETIMES THEY WORK, OTHER TIMES THEY DON'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618974August 5, 2014
POWER TRAIN
I WAS DRIVING DOWN THE STREET WHEN MY CAR BEGIN TO A LOSE SPEED AND THE CHECK ENGINE LIGHT CAME ON AND A LITTLE WRENCH SO I TOOK IT TO THE SHOP AND I WAS TOLD THAT IT WAS THE THROTTLE BODY AND I HAD IT REPLACED AND NO THE CHECK ENGINE LIGHT AND WRENCH ARE BACK ON AND I TOOK IT BACK TO THE FORD DEALERSHIP AND WAS TOLD THAT FORD HAS A RECALL ON THE THROTTLE BODY THAT THEY USE IN THE FORD FUSION AND THE MILAN AND FUSION ARE BASICALLY THE SAME CAR AND I DON'T WANT TO HAVE TO SHELL OUT ANOTHER 300.00 FOR A PART THAT'S NO GOOD THEY SHOULD REALLY DO A RECALL ON THE MILAN THROTTLE BODY AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618977August 5, 2014
STRUCTURE:BODY:DOOR
I WAS SITTING IN MY CAR AND I WAS ABOUT TO GET OUT AND WHEN I TRIED TO OPEN THE DRIVER SIDE DOOR THE DOOR HANDLE BROKE SO NOW I HAVE TO ROLL MY WINDOW DOWN TO OPEN THE DOOR FROM THE OUTSIDE AND THE HANDLES ON THE REAR DOOR ARE STARTING TO BREAK ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619164August 5, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR HAS A DEFECTIVE THROTTLE BODY ACTUATOR WHICH IS CAUSING THE CAR TO HAVE NO ACCELERATION OR UNEXPECTED ACCELERATION AT VARIOUS TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618605August 4, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE LOST MOST ENGINE POWER. COULD ONLY BE DRIVEN AT LOW SPEED. TURNED IGNITION OFF AND THEN RE-STARTED. VEHICLE THEN SEEMED OK UNTIL IT DID IT AGAIN......AND AGAIN AND AGAIN. TOOK VEHICLE TO DEALERSHIP WHERE THEY REPLACED SOME VALVE AND GAVE THE CAR BACK TO US. CAR DID NOT MAKE IT 2 MILES BEFORE IT EXHIBITED THE INITIAL PROBLEM. IN OTHER WORDS "THEY FIXED NOTHING FOR THE PRICE OF AROUND $500.00." THE VEHICLE IS NOW GOING BACK TO THE DE.... STEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618852August 4, 2014
SERVICE BRAKES
TRYING TO STOP VEHICLE AND PEDAL WENT TOT HE FLOOR. HAVE HAD THE MASTER BRAKE CYLINDER, BRAKE PADS AND BRAKE BOOSTER REPLACED. CAR STILL HAS A SOFT BRAKE PEDAL THAT GOES TO THE FLOOR UPON INITIAL STOP. BRAKES WILL PUMP UP AFTER A COUPLE PUSHES ON THE PEDAL. MAY NOT HAVE THAT LUXURY IN AN EMERGENCY SITUATION. WHAT ELSE COULD IT BE? WE HAVE BLED THE LINES AND THE MASTER CYLINDER SEVERAL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618436August 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVERS SIDE BRAKE LIGHT HAS INTERMITTENT OPERATION. THE LAMP CANNOT BE REPLACED LIKE A REGULAR TURN SIGNAL LAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618242August 1, 2014
SERVICE BRAKES
AFTER ABS ENGAGED (SEEMED UNNECESSARY) BRAKE PEDAL GOES LOW AND STAYS LOW. CAR STILL STOPS OK BUT PEDAL REQUIRES LONG STROKE TO DEVELOP STOPPING POWER. BRAKES ENGAGE AT PROPER HEIGHT, BUT BRAKING FORCE DOES NOT INCREASE UNTIL PEDAL NEAR FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618262August 1, 2014
EXTERIOR LIGHTING
LEFT AND RIGHT BRAKE LIGHTS STAY ON BRAKE LIGHTS WHEN LIGHTS ARE TURNED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618024July 31, 2014
EXTERIOR LIGHTING:BRAKE LIGHTS
THERE IS A SERIOUS BRAKE LIGHT MALFUNCTION ON 2010 MERCURY MILAN'S THAT FORD DEALERSHIPS ARE CHARGING OWNERS UP TO $1000 TO FIX, EVEN ON CARS THAT ARE BARELY OUT OF WARRANTY! ON THESE VEHICLES, WHEN THE HEADLIGHTS ARE ON, THE BRAKE LIGHTS ARE CONTINUOUSLY ON, WHETHER OR NOT YOUR FOOT IS ON THE BRAKE PEDAL! HUNDREDS OF COMPLAINTS ARE FLOODING THE INTERNET WITH THIS PROBLEM AND FORD IS TURNING A BLIND EYE TO IT! AND, THERE IS NO RECALL!! WE JUST FOUND OUT WE HAD THIS PROBLEM TODAY AFTER TAKING OUR CAR FOR ITS FIRST EVER INSPECTION IN THE DELAWARE LANES (WHICH IT FAILED DUE TO THE MALFUNCTION). THIS IS A HUGE SAFETY HAZARD. OWNERS OF THESE CARS ARE BASICALLY RIDING AROUND WITH NO INDICATION OF BRAKING WHEN THEIR LIGHTS ARE ON AND NO KNOWLEDGE THAT THEY HAVE A PROBLEM. PEOPLE ARE GOING TO BE GETTING REAR-ENDED IN LARGE NUMBERS. IS IT GOING TO TAKE PEOPLE GETTING INJURED AND/OR KILLED LIKE IN THE RECENT GM IGNITION KEY FIASCO BEFORE FORD TAKES ANY ACTION? SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617079July 29, 2014
ENGINE, POWER TRAIN
I PURCHASED MY 2010 MERCURY MILAN LAST YEAR IN JULY 2013. THIS WEEKEND I STARTED HAVING AN ISSUE WITH A LOUD THUMPING SOUND COMING FROM UNDER THE HOOD, ON IGNITION, GEAR CHANGING AND ACCELERATION. TOOK IT TO THE DEALER TODAY AND WAS INFORMED THAT MY SUBFRAME IS COMPLETELY BROKEN. IT WAS NEVER WELDED, WHICH I WAS ALSO INFORMED THAT IT SHOULD HAVE BEEN. MEANING THIS WAS AN ISSUE BEFORE I PURCHASED MY VEHICLE. MY ENGINE HAS MOVED 2 INCHES FORWARD, THE TECHNICIAN MOVED MY ENGINE WITH HIS BARE HAND BACK AND FORWARD. BOTH OF MY FRONT WHEEL AXLES ARE BROKEN DUE TO THE PRESSURE OF THE ENGINE NOT BEING SECURED WITH THIS SUBFRAME. I'M NOT REALLY GREAT WITH CAR REPAIRS KNOWLEDGE, BUT EVEN I KNOW THIS IS A MAJOR ISSUE. I BOUGHT THE EXTENDED WARRANTY WITH MY CAR DURING PURCHASE AND THEY WON'T PAY FOR THE REPAIR. I WAS QUOTED $600 FOR PARTS AND $624 FOR LABOR. NOT INCLUDING MY WHEEL AXLES THAT HAVE TO BE REPAIRED DUE TO THIS ISSUE. I HAVE CONTACTED THE BBB AND THE VP OF THE DEALER, CONCERNING THIS ISSUE. THE DEALER WAS SUPPOSED TO DO A COMPLETE INSPECTION OF MY VEHICLE AND THEY DID NOT. THEY SAY THEY STAND BY THEIR INSPECTIONS AND GUARANTEE. NOT THIS TIME!! IT'S NOT FAIR FOR ME TO PAY FOR THIS REPAIR BUT IF I DON'T, I WON'T HAVE A VEHICLE TO DRIVE. FORD HAS TO DO SOMETHING. THIS IS THEIR NEGLIGENCE AND THIS ISSUE COULD HAVE CAUSED A SERIOUS SAFETY ISSUE FOR ME AND MY FAMILY. I WILL UPDATE THIS POST AS I FIND OUT MORE INFORMATION FROM THE DEALERSHIP. IF YOU ARE HAVING THIS ISSUE OR HAD THIS ISSUE, PLEASE JOIN ME, IN FILING A COMPLAINT. SOMEONE COULD LOSE THEIR LIFE BECAUSE FORD REFUSES TO ACKNOWLEDGE THIS MANUFACTURER ISSUE. IF ANYONE CAN OFFER ANY KIND OF ADVICE AS IN WHERE OR WHO TO CONTACT PLEASE RESPOND WITH THE INFORMATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616704July 28, 2014
ELECTRICAL SYSTEM
THE CAR WOULD INEXPLICABLY STOP DURING DRIVING AND DISPLAY THE RED TRIANGLE WITH THE MESSAGE STOP SAFELY INTERMITTENTLY SOON AFTER THE TIME IT WAS BOUGHT. BUT UPON TURNING IT OFF IT WOULD RESTART. THE DEALERSHIPS DID NOT FIND ANYTHING TO FIX. THE RED TRIANGLE DISPLAY AND SUDDEN LOSS OF POWER WHILE DRIVING DEFECT STEADILY WORSENED AND BECAME SO FREQUENT THAT IT INTERFERED WITH DRIVING. BUT EACH TIME THE CAR WOULD RESTART AND DRIVE. IT WAS AGAIN REPORTED TO YOUR DEALERSHIP WHEN IT WAS BROUGHT IN FOR SERVICE AT ABOUT 48,000 MILES. AGAIN I WAS TOLD THAT THERE WAS NO PROBLEM. ON JUNE 6, 2014 THE CAR COMPLETELY DIED ON A BUSY ROUTE. TWO GOOD SAMARITANS BEHIND ME STOPPED AND HELPED BRING THE TRAFFIC TO A HALT. THEN THEY HELPED PUSH THE DISABLED CAR ONTO A DRIVEWAY BEFORE PROCEEDING ON THEIR WAY. I ESCAPED SERIOUS INJURY OR EVEN DEATH, WHICH MAY WELL HAVE RESULTED IF THIS HAD HAPPENED ON A FREEWAY. THE CAR HAD TO BE TOWED IN AS IT BECAME NON-RESPONSIVE WITH NO POSSIBILITY OF RESTARTING IT. FORD CLARIFIED THAT THE HYBRID BATTERY CABLE IS TOO SHORT FOR THE ENGINE/TRANSAXLE MOVEMENT AND CAUSES THE HYBRID BATTERY TO BE DESTROYED AS WELL. NEITHER THE HYBRID BATTERY NOR THE HYBRID BATTERY CABLE ARE COVERED BY THE VARIOUS WARRANTIES FOR THIS DEFECT ACCORDING TO FORD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616481July 26, 2014
EXTERIOR LIGHTING
BRAKE LIGHT TAIL LIGHT JUST STOPPED WORKING. SEEMS TO BE A COMMON EXPENSIVE PROBLEM THAT FORD SHOULD STAND BY. I WISH THERE WAS AN AFTERMARKET TAIL LIGHT ASSEMBLY. LED'S SHOULD LAST LONGER THAN FOUR YEAR'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616200July 25, 2014
SERVICE BRAKES
TWICE TAIL LAMP HAS FAILED & IS NOT UNDER WARRANTY. BRAKE LITE QUITS WORKING WITHOUT DRIVER KNOWING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615707July 23, 2014
ENGINE, POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AT ABOUT 45 MPH WHEN ENGINE SEEMED TO GRADUALLY LOSE ALL POWER. I STEERED THE CAR ONTO THE SHOULDER OF THE ROAD TO GET OUT OF TRAFFIC AND SUBSEQUENTLY TURNED THE CAR OFF AND THEN RE-STARTED IT, AT WHICH POINT IT SEEMED TO DRIVE OKAY BUT AT TIMES STILL FELT LIKE IT MIGHT STALL. THE CHECK ENGINE LIGHT CAME ON, AS WELL AS THE WRENCH LIGHT AND TRACTION WARNING LIGHT. THE WRENCH AND TRACTION LIGHTS WENT OFF EVENTUALLY BUT THE CHECK ENGINE LIGHT CONTINUES TO BE ON. A FEW DAYS AFTER THE INITIAL INCIDENT I WAS AT A STOP SIGN NEAR MY HOUSE IN THE VEHICLE AND WHEN I WENT TO ACCELERATE THROUGH FROM THE STOP SIGN THERE WAS PRACTICALLY NO ACCELERATION. I WAS ABLE TO TURN AROUND AND DRIVE BACK TO MY HOUSE BUT ONLY AT A SPEED OF LESS THAN 5MPH THE WHOLE WAY (APPROX 1/4 MILE). AS I HAD TO GO UP A SMALL HILL TO GET TO MY HOUSE, THE CAR DID NOT HAVE ENOUGH POWER TO GET ALL THE WAY UP THE HILL AND I HAD TO PULL OVER AGAIN AND RE-START THE CAR, AT WHICH POINT I WAS ABLE TO MAKE IT THE REST OF THE WAY HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615006July 21, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE SUDDENLY DECELERATED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO PUMP THE ACCELERATOR PEDAL REPEATEDLY IN ORDER FOR THE SPEED TO INCREASE. THE VEHICLE WAS TAKEN TO A DEALER WHO INDICATED THAT THE CIRCUIT BOARD MAY NEED TO BE REPLACED. THE CONTACT WAS AWAITING A RESPONSE FROM THE DEALER WHO MENTIONED THAT APPROVAL WAS REQUIRED FROM THE MANUFACTURER. THE VEHICLE WAS TO BE REPAIRED BY THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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