Mercury Milan Complaints

2,579 consumer complaints on file.

#10671631January 10, 2015
STEERING
WHILE DRIVING APPROXIMATELY 40 MPH, THE DASHBOARD SHOWED A MESSAGE THAT THE POWER STEERING SYSTEM NEEDED TO BE SERVICED AND THE POWER STEERING SUDDENLY STOPPED WORKING MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670396January 6, 2015
SERVICE BRAKES
WHILE BRAKING ABS WAS ENGAGED AND WORKED. AFTER ABS STOPPED BRAKE PEDAL WAS SOFT. VALVE IN ABS CONTROL UNIT WAS STUCK OPEN CAUSING BRAKE FLUID TO LOOP THROUGH AND AFFECT BRAKE PRESSURE. THIS CAUSED A SOFT BRAKE PEDAL AND INCREASED STOP DISTANCE. AFTER TALKING TO A LOCAL FORD DEALERSHIP AND RESEARCHING ONLINE I FOUND MANY OTHER FUSION/MILAN OWNERS TO HAVE THIS EXACT PROBLEM WITH THE VALVE IN THEIR ABS CONTROL UNIT BEING STUCK OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671060January 5, 2015
UNKNOWN OR OTHER
I DROVE DOWN MY DRIVEWAY, TURNED LEFT TO PULL INTO MY GARAGE. AS I APPROACHED THE DOOR OPENING, TURNING, SLOWING, WITH MY FOOT ON THE BREAK AND BEFORE STRAIGHTENING THE WHEEL, IT SEEMED LIKE THE CAR HAD A MIND OF ITS OWN. I COULD NOT STOP IT. MY FOOT WAS FIRMLY ON THE BREAK PRESSING WITH ALL MY STRENGTH. THE CAR DID NOT STOP UNTIL IT HIT THE SIDE OF THE GARAGE DOOR OPENING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10669725January 2, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE TAIL LAMP ASSEMBLY IS NOT FUNCTIONAL SEEMS THE LED PORTION OF THE TAILLIGHT ASSEMBLY NEEDS TO BE REPLACED AT A COST OF $400-500 FROM THE DEALER. THIS IS THE SECOND TAILLIGHT IN THE 2 YEARS OF OWNERSHIP THAT IT HAS HAD TO BE REPLACED. VERY POOR DESIGN AND SAFETY CONCERN OF MINE SINCE THIS IS NO LONGER A $2.00 BULB REPLACEMENT BUT AN ENTIRE TAILLIGHT ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669093December 30, 2014
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, POWER TRAIN
I STARTED MY CAR AND TWO IDIOT LIGHTS WENT ON . THE ENGINE LIGHT AND A WRENCH LIGHT. THE THROTTLE BODY PART WENT BAD. I HAD MY CAR TOWED TO THE CLOSEST MERCURY DEALERSHIP. WHICH IS WEISLER DEALERSHIP ON BRIDGE AVE, IN POINT PLEASANT, NJ THE WANT TO CHARGE ME $425 FOR THE PART REPLACEMENT AND $275 FOR LABOR. I WILL HAVE A $700 BILL FOR A PART THAT FORD HAS HAD MANY PROBLEMS WITH AND RECALLS ON. I WOULD LIKE SOMEONE TO LOOK INTO THIS AND PLEASE GET BACK TO ME. I WILL ALSO BE CONTACTING THE FORD HEADQUARTERS IN CA. MY NAME IS [XXX] . CELL NUMBER: [XXX]. THANK YOU FOR LOOKING INTO THIS SITUATION. I LOVE THE CAR BUT DO NOT FEEL COMFORTABLE AFTER READING ALL THE COMPLAINTS FROM FORD CUSTOMERS CONCERNING THE THROTTLE BODY PART PROBLEM. FORD FOLKS NEED TO LOOK INTO THIS PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 2/10/2016 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669102December 30, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668810December 29, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WAS ALERTED THAT MY LEFT REAR PASSENGER TAIL LIGHT ON MY 2010 MERCURY MILAN HYBRID WAS ABNORMALLY BRIGHT AND THAT BRAKE LIGHT DID NOT CHANGE ILLUMINATION LEVEL. TOOK CAR TO DEALERSHIP AND WAS INFORMED THAT ENTIRE ASSEMBLY WAS FAULTY AND WOULD NEED TO BE REPLACED FOR $600. I HAVE AN EXTENDED WARRANTY, PREMIUMCARE ECP, AND WAS TOLD THAT THIS WAS NOT A WARRANTY ELIGIBLE ITEM AND IS INSTEAD CONSIDERED CONSUMABLE BECAUSE THERE ARE LEDS INVOLVED. THERE ARE NO BULBS BURNED OUT, THEY ARE HIGHLY ILLUMINATED ALL THE TIME DUE TO A MANUFACTURING DEFECT. THIS IS A SAFETY ISSUE, NOT A CONVENIENCE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668894December 29, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
TURNED MY CAR ON ONE MORNING AND A WRENCH INDICATOR LIGHT CAME ON FOLLOWED BY THE CHECK ENGINE LIGHT UPON DRIVING TO MY REPAIR SHOP TO GET PROBLEM LOOKED AT NOTICED A SIGNIFICANT DECREASE IN ACCELERATION POWER AND VEHICLE WAS IN "LIMP MODE" MY MECHANIC TOLD ME. LOOKED UP THE ISSUE AND FOUND IT WAS A COMMON ISSUE WITH MY MAKE AND MODEL AND THAT A COMPLAINT HAS BEEN SUBMITTED FOR A RECALL OF THE THROTTLE BODY ON MY VEHICLE AND MANY OTHERS SO I AM SUBMITTING MY COMPLAINT TO HELP GET THIS ISSUE PUT INTO RECALL STATUS AS THE PART IS FAIRLY EXPENSIVE AND I DON'T BELIEVE WE AS A CONSUMER SHOULD HAVE TO PAY OUT OF POCKET FOR A DEFECT FROM FAULTY PARTS INSTALLED ON THE VEHICLE AT THE FACTORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668597December 28, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SOMEONE NOTICED MY REAR PASSENGER TAIL LIGHT ON MY 2010 MERCURY MILAN WAS ABNORMALLY BRIGHT AND THAT BRAKE LIGHT DID NOT WORK. SO I INVESTIGATE AND FIND THAT I HAVE TO REPLACE THE WHOLE ASSEMBLY INSTEAD OF JUST A BULB. OMG. I HAVE BEEN A LOYAL FORD OWNER SINCE 1985. THE COST TO REPLACE IS OVER $600? UNBELIEVABLE. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668484December 27, 2014
EXTERIOR LIGHTING
RIGHT REAR BRAKE LIGHT INOPERABLE AND NONE REPAIRABLE.THE ASSEMBLY IS NOT REPAIRABLE AND IS VERY EXPENSIVE TO REPLACE ($300 TO $400 ).FORD SHOULD MAKE THE ASSEMBLY SERVICEABLE OR AFFORDABLE.FAILURE IS VERY PREMATURE AND SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668494December 27, 2014
EXTERIOR LIGHTING
I HAVE HAD TO REPLACE BOTH BRAKE LIGHTS ON MY 2010 MILAN. NOW THAT THEY ARE LED WITH A COMPUTER THE COST IS $400 A PIECE. NOT A GOOD THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668369December 26, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A 2010 MERCURY MILAN. THE MILAN IS EQUIPPED WITH LED TAIL AND BRAKE LIGHTS, UNLIKE IT'S SIBLING, THE FORD FUSION. RECENTLY, I DISCOVERED AFTER BEING PULLED OVER BY THE POLICE THAT THE BRAKE LIGHTS WERE NOT OPERATING. I WENT TO THE DEALER'S SERVICE DEPARTMENT, ONLY TO DISCOVER THAT THE TAIL LIGHT/BRAKE LIGHT/TURN SIGNAL ASSEMBLY IS ONE SEALED, UNSERVICEABLE UNIT. THERE WAS NO WARNING AND LEDS DO NOT BURN OUT THIS QUICKLY. TO ADD INSULT TO INJURY, FORD WILL NOT COVER THIS UNDER THEIR PREMUIMCARE ESP WARRANTY, BECAUSE THEY CONSIDER IT A CONSUMABLE OBJECT LIKE TIRES. SO ON TOP OF ALMOST GETTING KILLED BY BEING REAR-ENDED IN A COLLISION, I GOT THE PRIVILEGE OF PAYING $1000.00 TO REPLACE BOTH SEALED ASSEMBLIES. THIS IS A COMMON FAILURE IN THESE VEHICLES AND A HAZARD ON THE ROAD WHICH OCCURS WITHOUT WARNING. PLEASE RECALL THESE VEHICLES AND MAKE FORD FIX THIS DANGEROUS ISSUE. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668384December 26, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INDEPENDENTLY SURGED FORWARD WHEN DEPRESSING THE BRAKE PEDAL AND EXCESSIVE FORCE WAS REQUIRED. IN ADDITION, THE CONTACT MENTIONED THAT THE ACCELERATOR PEDAL WAS DEPRESSED REPEATEDLY BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE A TUNE UP WAS PERFORMED BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE REVERSING AT 5 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668113December 24, 2014
AIR BAGS
THE AIR BACK LIGHT IS ON WHICH HAS AFFECTED THE PASSENGER SIDE AIRBAG. THE DEALER SAID THAT THE MODULE NEEDS TO BE CHANGED AND IF THAT DOES NOT FIX THE PROBLEM, THEN THE SEAT RAILING NEEDS TO BE CHANGED OUT. PASO ROBLES FORD WANTS APPROXIMATELY $1000 DOLLARS TO FIX THE PROBLEM. THIS IS A SAFETY ITEM WHICH FORD SHOULD RECALL AND PAY FOR. THE VEHICLE ONLY HAS 40,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667917December 23, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO SHAKE VIOLENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FRONT ENGINE COIL WAS SEVERELY BURNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10667484December 21, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
WIFE WAS DRIVING CAR GOT AURAL WARNING ACCOMPANIED BY SERVICE POWER STEERING, AND SERVICE ADVANCETRAC SYS WITH THE SKIDDING CAR SYMBOL ON DASH. COMPLETE LOSS OF POWER STEERING. THERE WERE NO PRIOR NOISES/STEERING ISSUE THAT WOULD HAVE LEAD US TO BELIEVE THERE WAS A PROBLEM AND THANKFULLY THERE WERE NO ADVERSE WEATHER CONDITIONS SUCH AS SNOW OR ICE OR NEED TO AVOID A COLLISION SHE COULD BARELY STEER VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667407December 20, 2014
ELECTRICAL SYSTEM
DRIVER SIDE BRAKE LIGHT DOES NOT GO OFF WHEN LIGHTS ARE TURNED ON. JUDGING BY THE NUMBER OF COMPLAINTS THIS LOOKS LIKE A COMMON PROBLEM. RECALL PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664707December 16, 2014
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662600December 7, 2014
EXTERIOR LIGHTING
ON 12/5/2014, I NOTICED THAT THE PASSENGER SIDE TAIL LIGHT WAS DIMMER THAN THE DRIVER'S SIDE TAIL LIGHT AND THE BRAKE LIGHT DID NOT BRIGHTEN WHEN THE BRAKES WERE APPLIED. THE DEALER INDICATED THAT THE WHOLE TAIL LIGHT ASSEMBLY WOULD NEED TO BE REPLACED AT AN ESTIMATED COST OF BETWEEN $400-500 SINCE THIS IS AN LED INTEGRATED SYSTEM. FROM AN INTERNET SEARCH AND THE NHTSA COMPLAINTS, IT SEEM THAT THIS IS AN ISSUE THAT IS OCCURRING AT LOW MILEAGES. I CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY AND WILL THEREFORE CONTINUE TO DRIVE THE VEHICLE AS IS. I'M SURE THERE MANY PEOPLE WHO HAVE THIS ISSUE THAT CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY. IN SOME CASES, BOTH THE DRIVER'S SIDE AND PASSENGER SIDE TAIL LIGHTS/BRAKE LIGHTS HAVE FAILED AT LOW MILEAGES, WHICH MIGHT COST UP TO $1000 TO RESOLVE THIS ISSUE. IN COLORADO, WE DO NOT HAVE AN INSPECTION PROGRAM, SO THIS ISSUE WOULD NOT KEEP DRIVERS FROM DRIVING THEIR CARS IN AN UNSAFE CONDITION. I'M AFRAID IT WILL TAKE A FATALITY AND A LAWSUIT TO ELEVATE THIS ISSUE TO THE POINT WHERE FORD WILL ADDRESS THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662549December 6, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
THE INITIAL INCIDENT IN NOVEMBER, 2013 WAS THE FAILURE OF THE PASSENGER SIDE REAR LED TAIL LIGHT ASSEMBLY. THIS RESULTED IN THE BRAKE LIGHTS NOT OPERATING WHEN THE BRAKES WERE DEPRESSED. A POLICE OFFICER STOPPED THE CAR FOR A WARNING DUE TO THE BRAKE LIGHT FAILURE. MILEAGE ON THE CAR AT THE TIME WAS 12,700 MILES. DUE TO THE SAFETY HAZARD THE REPAIR WAS NEEDED. THE ENTIRE ASSEMBLY, NOT JUST A SINGLE BULB NEEDED TO BE REPLACED. APPROXIMATELY 10 MONTHS LATER IN SEPTEMBER, 2014 THE DRIVER SIDE REAR LED TAIL LIGHT IS NOW MALFUNCTIONING IN THE SAME WAY. BRAKE LIGHTS ARE AGAIN FLICKERING AND NOT WORKING WHEN THE BRAKES ARE DEPRESSED. MILEAGE ON THE CAR AT THE TIME OF THIS NEXT FAILURE WAS 16,100 MILES. THE DEALER QUOTED PRICE TO REPAIR IS OVER $450! THIS CAR IS GARAGE KEPT, WELL MAINTAINED AND HAS NOT BEEN IN INVOLVED IN ANY ACCIDENTS. FORD SHOULD FIX THIS DEFECT UNDER A SAFETY RECALL FREE OF CHARGE TO CUSTOMERS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan