Mercury Milan Complaints

2,579 consumer complaints on file.

#11355200September 15, 2020
SERVICE BRAKES
VEHICLE HAS A BRAKE SAFETY RECALL 19S54 FROM JANUARY 2020. IN JUNE OF 2020 ISSUES BEGAN WHERE WHEN WE APPLY THE BRAKES AT TIMES THEY WORK FINE AND OTHER TIMES THE VEHICLE DOES NOT STOP FOR AN UNACCEPTABLE EXTENDED AMOUNT IF TIME. THE VEHICLE IN JUNE WAS INVOLVED IN A MINOR MVA WHERE THE VEHICLE NEEDED TO SWERVE BECAUSE THE VEHICLE WAS NOT STOPPING IN A TIMELY FASHION. LUCKILY THIS RESULTED IN ONLY MINOR COSMETIC DAMAGE (SCRAPES THAT COULD BE BUFFED OUT AT NO CHARGE) TO BOTH VEHICLES AND WITH NO INJURIES. THE FORD MOTOR COMPANY WAS CONTACTED AND THEY STATED THAT I COULD PAY OUT OF POCKET FOR THE PARTS BUT THAT THEY WOULD NOT HONOR THE RECALL BECAUSE THE PARTS ARE NOT AVAILABLE. I SPOKE WITH WEST HERR FORD, AMHERST NY AND THEY STATED THEY DO NOT HAVE PARTS FOR THAT RECALL. THIS VEHICLE HAS REMAINED IN THE DRIVEWAY SINCE JUNE. TWO DAYS AGO THE VEHICLE NEEDED TO BE MOVED TO ANOTHER PLACE IN THE DRIVEWAY AND WHILE IN REVERSE THE VEHICLE WOULD NOT STOP AND HAD TO BE SHIFTED ABRUPTLY INTO PARK TO STOP THE VEHICLE. THE ISSUE IS SPORADIC AND SO YOU HAVE NO WARNING AS TO WHEN THE VEHICLE MAY NOT STOP. THERE IS NO WAY TO MAINTAIN A SAFE DISTANCE WHEN DRIVING BECAUSE THE AMOUNT OF TIME AND SPACE NEEDED TO STOP THE VEHICLE VARIES EVERY TIME. THE AMOUNT OF TIME IT IS TAKING TO REPAIR THE SAFETY ISSUE IS UNACCEPTABLE. I HAVE CONCERNS WITH THE VEHICLE NOT BEING SAFE TO DRIVE AND I DO BELIEVE THAT THIS IS AN UNACCEPTABLE TIME FRAME FOR FORD CUSTOMERS TO HAVE A UNSAFE VEHICLE THAT IS COSTING MONEY SITTING IN A DRIVEWAY. WE DO NOT HAVE EXTRA VEHICLES AND ARE IN NEED OF A WORKING VEHICLE FOR TRANSPORTATION. I WOULD APPRECIATE YOUR ATTENTION IN THIS MATTER FOR A TIMELY RESOLUTION TO REPAIRING THE VEHICLE OR PROVIDING AN ALTERNATE METHOD OF TRANSPORTATION TO THOSE CUSTOMERS WITH VEHICLES THAT ARE NOT SAFE TO DRIVE. THANK YOU FOR YOU TIME AND ASSISTANCE IN THIS MATTER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353779September 8, 2020
SERVICE BRAKES
WE HAD A PROBLEM WITH OUR VEHICLE STOPPING IN A SAFE WAY, AS STOPPING WAS DELAYED WHICH ALMOST RESULTED IN A AUTO ACCIDENT. WE TOOK IT TO OUR LOCAL MECHANIC FOR REPAIR AND INSPECTION AS WE WERE CONCERNED THERE WAS AN ISSUE WITH THE SAFETY OF THE BRAKES. OUR MECHANIC NOTIFIED US THERE WAS A RECALL, HOWEVER PARTS WERE NOT AVAILABLE. HE FOUND A USED PART AND REPAIRED THE ISSUE. WE TOOK THE RECEIPT AND RECALL NOTICE TO OUR LOCAL FORD DEALER WHO NOTIFIED THEY COULD NOT REFUND US FOR THE REPAIR UNTIL THE PART WAS AVAILABLE. THE PART IS STILL NOT AVAILABLE. 1/28/20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353831September 8, 2020
AIR BAGS
I GOT INTO A CAR CRASH AND MY AIR BAGS DID NOT COME OUT WHEN I GOT INTO A CAR CRASH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353827September 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING THE SHORT DISTANCE HOME WHEN MY VEHICLE BEGAN TO SHAKE BACK AND FORTH. THE ERROR LIGHT CAME ON STATING THAT THE POWER STEERING NEEDED TO BE CHECKED. WHEN I TURNED OFF THE CAR AND TURNED IT BACK ON, THE CAR NO LONGER ALLOWED THE POWER STEERING TO DRIVE. THE ELECTRIC RACK AND PINION FOR MY 2010 MERCURY MILAN NEEDS TO BE REPLACED. THERE HAVE BEEN SEVERAL RECALLS FOR THE SAME PROBLEM WITH OTHER MERCURY MILANS BUT MY PARTICULAR CAR DOES NOT HAVE THE SAME RECALL EVEN WITH THE SAME OCCURANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353472September 7, 2020
AIR BAGS, SERVICE BRAKES
I NOTICED THIS VEHICLE HAS FOUR DIFFERENT RECALLS ON IT AND I WANT TO CHECK AND SEE IF IT'S IN THE RECORDS THAT THE RECALLS WERE PROPERLY ADDRESSED AND CARRIED OUT ON THIS CAR OR IF IT STILL HASN'T BEEN DONE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353169September 4, 2020
SERVICE BRAKES
CONTINUING PHONE CALL REF.# 326373:(DID NOT HAVE ALL INFORMATION IN FRONT OF ME TO CONTINUE). 12/12/2019 TOOK CAR TO FIRESTONE TIRE AND AUTOMOTIVE AND WANTED THEM TO CHECK MY BRAKES BECAUSE SOMETHING WAS NOT RIGHT WITH THEM. THE PUT NEW BRAKES AND ROTORS ON FRONT AND BACK. PROBLEM WAS CAR WAS HESITANT IN STOPPING, THEN WOULD "GRAB." WHILE DRIVING, IF I HAD TO USE BRAKES, CAR WOULD NOT IMMEDIATELY RESUME SPEED AFTER BRAKES RELEASED. RPM'S GO WAY UP, MPG DROPS TO "0," THEN CAR ACCELERATES. IT IS VERY HESITANT IN PICKING SPEED BACK UP. TWICE I TOOK CAR TO SHOP TO HAVE THEM CHECK IT OUT.(4/13/20 AND 9/1/20) COULD NOT FIND ANYTHING. NO PROBLEM CAME UP ON COMPUTER. NO ENGINE LIGHT. I BELIEVE RECALL #19S54/NHTSA 19V-904 RESPONSIBLE. RECEIVED RECALL NOTICE JANUARY 2020. I HAVE CALLED LOCAL FORD DEALERSHIP TO SEE IF PARTS AVAILABLE TO FIX AND WAS TOLD (ALSO ON WEBSITE) THEY WOULD BE AVAILABLE PROBABLY LAST PART OF FIRST QUARTER OF 2020. NOW LAST PART OF THIRD QUARTER AND NO PARTS. AFRAID CAR WILL "STALL" IN TRAFFIC AND CAUSE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352560September 1, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO PORTSMOUTH FORD (400 SPAULDING TURNPIKE, PORTSMOUTH, NH 03801; 603-433-1221) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD WHILE ATTEMPTING TO STOP THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352137August 30, 2020
STEERING
POWER STEERING ASSIST FAULT KEEPS POPPING UP AND IT'S SUPER HARD TO TURN AND IT'S UNSAFE FOR MY FAMILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351820August 28, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351549August 27, 2020
SERVICE BRAKES
THIS IS THE 4TH TIME I HAVE BEEN ON A SMALL INCLINE AND LOST BRAKES. I HAD THE CAR AT FORD A MONTH AGO THEY ADMITTED BRAKES RECALLED, CANT GET PART. RELEASED CAR TO ME. TODAY WITH MY CHILD IN THE CAR, I WAS TRAVELING @30MPH ATTEMPTED TO BRAKE FOR A STOP SIGN ON A SMALL INCLINE. THE PEDAL WENT TO THE FLOOR, I BLEW PAST THE SIGN AND NARROWLY MISSED HAVING AN ACCIDENT. THE BRAKE PEDAL HAS NOT RETURNED. ITHE MANUFACTURE WAS MADE AWARE MONTHS PRIOR TO TODAY AND HAVE SAID PARTS N/A. THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN # CONFIRMS PART NOT AVAILABLE NHTSA CAMPAIGN NUMBER 19V904000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350388August 20, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEVITTOWN FORD, LLC (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, (855) 346-3558) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350155August 18, 2020
SERVICE BRAKES
I RECEIVED A LETTER FROM FORD ON 1/31/20, INFORMING ME THAT MY MODEL CAR HAS A SAFETY RECALL BECAUSE A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM MAY BE STUCK OPEN. ON 8/10, I CALLED THE FORD DEALERSHIP IN MY AREA AND WAS TOLD THAT THE PARTS TO CORRECT THE PROBLEM WERE NOT YET AVAILABLE. I'M GREATLY CONCERNED ABOUT THE SAFETY OF DRIVING MY CAR UNDER THESE CONDITIONS. ISN'T 7 MOS. LONG ENOUGH FOR FORD TO HAVE COME UP WITH THE NECESSARY PARTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348653August 11, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKES MALFUNCTIONED CAUSING THE VEHICLE TO SLIDE AND THE BRAKING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO DIAGNOSED THAT THE ANTI LOCK BRAKING SYSTEM WAS DEFECTIVE. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN THE NHTSA RECALL CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES, HYDRAULIC) BUT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME TO PROVIDED THE REMEDY REPAIR. THE LOCAL DEALER GANLEY FORD LOCATED AT 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 50,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348470August 10, 2020
ELECTRICAL SYSTEM
DRIVING ON PARKWAY IN HUNTSVILLE ALABAMA WHEN THE POWER STEERING DEFAULT LIGHT COME ON AND COULDN'T STEER IT AT ALL AND MEMORIAL PARKWAY IS ALWAYS VERY BUSY. COULDN'T EVEN GET IN A TURNING LANE TO GET OFF OF THE PARKWAY. TOOK ME TWO HRS TO DRIVE 10 MILES AND FINALLY GOT IT INTO THE PARKING LOT AT THE MAINTENANCE SHOP. LIKE TO HAVE NEVER GOT IT TO A SHOP. IMAGINE A 72 YR OLD ELDERLY LADY TRYING TO ENTER THE PARKING LOT OF A MAINTENANCE SHOP. I REALLY NEED SOME HELP TO REPLACE A POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343741August 6, 2020
STEERING
POWER STEERING ASSIST FAULT INDICATOR, 126,000 MILES, $2200 REPAIR ESTIMATE TO REPLACE THE STEERING GEAR & RACK ASSEMBLY. DEALERSHIP SAID ITS A COMMON PROBLEM FOR THIS MODEL BUT THE RECALLS ONLY COVERED '11-'15. CALLED FORD CUSTOMER SERVICE AND TOLD ITS NOT UNDER WARRANTY OR RECALL SO THEY WOULDN'T OFFER ANY REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341608July 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
RIDING DOWN THE ROAD AND THE WHEEL INSTANTLY LOCKED UP ON ME STATING IN THE MESSAGE CENTER OF THE CAR "POWER STEERING ASSIST FAULT" SERVICE POWER STEERING" SERVICE POWER STEERING NOW" AND SERVICE ADVANCETRAC" CAUSED A ACCIDENT AND NOW MY CAR CAUSE SO MUCH MONEY TO FIX. I LOST CONTROL BECAUSE THE WHEEL STOP TURNING.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11341235July 24, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE CAR STALLED ON THE HIGHWAY, STARTED UP. ABOUT A MILE LATER IT STALLED AGAIN...NO WARNING LIGHTS CAME ON... THEN COMBUSTED INTO FLAMES AND BURNT TO THE GROUND.*DT*AS*DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11340099July 18, 2020
SERVICE BRAKES
RECALL ANNOUNCED OVER 8 MONTHS AGO'- MULTIPLE STATEMENTS ABOUT REPAIRS / FRAUD DATES LISTED MANY TIMES / DEALERS BLAME FORD / MY CARS BRAKES ARE DEFECTIVE . NO CARE ABOUT OUR SAFETY . DOT DOES NOT SEEM TO FOLLOW / DEMAND A FIX . ALMOST LIKE THEIR ATTENTION TO THE EARLY TAKADA ISSUES . CC: MINNEAPOLIS TRIBUNE / NEW YORK TIMES EXEC CONSORTIUM .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339773July 16, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 40 MPH, ANOTHER VEHICLE RAPIDLY CUT IN FRONT AND SUDDENLY SLOWED DOWN. THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO ENGAGE PROMPTLY. AS A RESULT, THE CONTACTS SON CRASHED INTO THE REAR OF THE VEHICLE IN FRONT. THERE WERE NO INJURIES SUSTAINED. THE FAILURE OCCURRED INTERMITTENTLY. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKE HYDRAULIC) BUT NO PARTS WERE AVAILABLE. TWO UNKNOWN DEALERS WERE CALLED WHO CONFIRMED PARTS WERE NOT AVAILABLE FOR THE RECALL. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT NO PARTS FOR THE RECALL WOULD BE AVAILABLE UNTIL SOMETIME IN THE THIRD QUARTER. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. VIN TOOL CONFIRMS REMEDY NOT AVAILABLE. *LN*JB *JB - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11338753July 11, 2020
STRUCTURE:BODY
THE INTERIOR DOOR HANDLES DRIVER'S SIDE FRONT AND BACK QUIT WORKING. NO LONGER ABLE TO OPEN THE DOOR FROM INSIDE. IN CASE OF AN EMERGENCY THIS COULD BE VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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