Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11170270January 15, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WE BOUGHT VEHICLE IN JAN, 2018 FROM A PRIVATE PARTY, AS A WORK VEHICLE FOR MY HUSBAND, WHO IS A USPS RURAL ROUTE CARRIER. TWO WEEKS AFTER PURCHASE, THE ANTI-LOCK BRAKE LIGHT WENT ON, AND THE CAR WOULD NOT STOP WHEN IT WAS SUPPOSED TO, WHICH WAS VERY DANGEROUS IN WINTER. WE BELIEVE THE PRIOR OWNER KNEW ABOUT THIS. THE LIGHT WOULD JUST GO ON & OFF WITH NO PATTERN. ABOUT 1 1/2 MONTHS LATER, HE WAS DRIVING ON A 2 LANE HGWY (55 MPH) DELIVERING MAIL. HE WENT TO PULL FORWARD BUT THE CAR MADE A BRIEF NOISE AND THEN EVERYTHING JUST STOPPED WORKING. THE CAR WOULDN'T START, NO ELECTRICAL OR LIGHTS, HE COULD NOT EVEN ROLL THE VEHICLE BY HIMSELF TO A SAFE PLACE W/OUT HELP. THE ELECTRICAL AND PROPULSION SIMPLY STOPPED WORKING; PERIOD. WE ENDED UP DRAGGING IT HOME. DEALERSHIP GAVE EST. AMT OF REPAIRS AROUND $18K. I FOUND THE RECALL IN 2014 (14S19) FOR THE SAME THING. THE MEC PUMP WAS REPLACED IN 2014, WITH A "SUPPLEMENTAL" FIX IN 2015 SAME ISSUE. THIS IS THE EXACT SAME ISSUE AS THE PREVIOUS RECALL, WHICH NEITHER MERCURY OR ANY DEALERSHIP WANTS TO HONOR. I'M GUESSING THERE ARE MORE HYBRID MARINERS W/ SIMILAR ISSUES, BUT NOT ENOUGH TO ISSUE A FOLLOW-UP RECALL. SO HERE WE ARE STUCK IN CAR REPAIR PURGATORY. I DO BELIEVE THEY SHOULD HONOR THE RECALL NOW AND FIX THE PUMP AND REPLACE THE HYBRID BATTERY. NOT SURE ABOUT THE BRAKES, BUT I HAVE SEEN A LOT OF COMPLAINTS ABOUT THEM AS WELL - AGAIN, NOT ENOUGH FOR A RECALL, WHICH AGAIN. PURGATORY. MY HUSBAND WAS VERY LUCKY. HAD IT BEEN A DIFF TIME OF DAY THERE WOULD HAVE BEEN MUCH MORE CAR & SEMI-TRUCK TRAFFIC ON THE HWY (SPEED LIMIT IS 55) AND WITH HIM LITERALLY JUST STOPPED DEAD IN HIS TRACKS, THERE SURELY WOULD HAVE AN IMMINENT RISK OF A SERIOUS REAR-END COLLISON, WITH POTENTIALLY DEADLY INJURIES. I AM LOOKING FOR HELP, ASSISTANCE, GUIDANCE AND ANYTHING ELSE FROM ANY SOURCE POSSIBLE TO RESOLVE THIS ISSUE. WE ARE AT OUR WITTS END!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165959January 9, 2019
STEERING
THE STEERING BOX TORQUE SENSOR WAS A PART OF THE 2014 FORD RECAL. THE PREVIOUS OWNER HAD THE SENSOR REPLAIRED IN COMPLIANCE WITH THE RECALL IN NOVEMBER OF 2014.. I PURCHASED THE VEHICLE AS USED IN DECEMBER OF 2017. IN DECEMBER 2018 THE SENSOR FAILED AGAIN WHILE I WAS DRIVING, WHICH CAUSED THE STEERING TO BECOME HARD TO OPERATE; EXACTLY 4 YEARS AND 1 MONTH AFTER THE INITIAL RECALL REPAIR. I TOOK THE VEHICLE TO A FORD REPAIR SHOP AND WAS INFORMED, AFTER BEING CHARGED $75.00 FOR THE DIAGNOSIS, I WAS TOLD THAT THE RECALL WOULD NOT BE HONORED BECAUSE OF THE PREVIOUS REMEDY PERFORMED IN 2014. IF THE PROBLEM WAS FIXED WHY DOES 4 YEARS AND 1 MONTH LATER THE SAME PROBLEM OCCURS? APPARENTLY THE FAULTY SENSOR WAS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165630January 3, 2019
SERVICE BRAKES
ABS LIGHT CAME ON AND BRAKE SYSTEM FAILED TO STOP THE VEHICLE UNTIL PRESSED HARD THE BRAKE PEDAL. THE ABS LIGHT COMES ON AND OFF. GAVE THE VEHICLE FOR DIAGNOSTICS TO MECHANIC - CODES U0418 INVALID DATA FROM BRAKE CONTROL MODULE, CODES C1478, C1479, C1480, WHEEL BRAKE PRESSURE CONTROL PLAUSIBILITY, U2023 COMMUNICATION NETWORK FAULT, MECHANIC GAVE ESTIMATE OF $5542.00 TO REPLACE ABS CONTROL ASSEMBLY. I CALLED FORD CUSTOMER SERVICE, THEY DECLINED TO ASSIST AT THIS TIME. NO HELP PROVIDED TO PUT MY VEHICLE BACK ON ROAD. THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164437January 2, 2019
STEERING
I BELIEVE MY VEHICLE SHOULD BE PART OF THE NHTSA RECALL CAMPAIGN NUMBER: 14V284000 I WAS DRIVING THE VEHICLE WHEN I LOST ALL STEERING IT WAS SCARY AND VERY DANGEROUS. PLEASE MAKE THIS A WIDER RECALL SO I CAN HAVE MY CAR FIXED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162900December 21, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE BACKING OUT OF THE DRIVEWAY, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO THE LOCAL DEALER (DANA FORD, 266 W. SERVICE, STATEN ISLAND, NY) WHO INDICATED THAT THE VEHICLE WAS SERVICED IN OCTOBER OF 2014 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT INDICATED THAT THE SAME FAILURE LISTED IN THE RECALL HAD OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000. *TT CONSUMER STATED STEERING COLUMN NEEDED TO BE REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162903December 21, 2018
SERVICE BRAKES
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 45 MPH, THE RE-GEN BRAKE DISABLED WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE AS INTENDED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156589December 6, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
STOP SAFELY NOW CHIMES AND DISPLAYED ON DASH FOLLOWED BY NO ACCELERATION UNTIL VEHICLE STALLS AND STOPS.STARTS RIGHT BACK UP BUT CONTINUES TO HAPPEN ESPECIALLY IN LA RUSH HOUR TRAFFIC. VERY DANGEROUS! HAD RECALL WORK DONE ON THE MECS 3YRS AGO BUT PROBLEM HAS CONTINUED. THIS HAPPENS WHILE IN MOTION ON THE 110 FREEWAY IN DOWNTOWN LOS ANGLELES, CA. COULD BE THE ELECTRIC THROTTLE BODY OR REAR ACTUATOR. OR ANY OTHER COMPONENT THAT WORKS WITH THE ELECTRIC MOTOR AND BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156614December 6, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE POWER STEERING ASSIST WAS INOPERABLE AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (HIXSON FORD, 2506 S. MACARTHUR DR, ALEXANDRIA, LA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 251,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155435December 2, 2018
STEERING
POWER STEERING IS NOT OPERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153152November 21, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE PULLING OUT OF A PARKING SPACE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY THREE OTHER TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. *TT*JB CONSUMER STATED VEHICLE WAS NOT FIXED PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152336November 18, 2018
STEERING
THE POWER STEERING BECAME INTERMITTENT WHILE DRIVING IN THE SNOW AND THEN A FULL LOSS OF ALL POWER ASSIST TO THE STEERING. VERY DIFFICULT TO STEER DURING SLOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151156November 13, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. WHILE THE VEHICLE WAS SWITCHING TO THE RIGHT LANE, THE STEERING WHEEL BECAME INOPERATIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. TIPTON FORD (3840 NORTH EXPRESSWAY, BROWNSVILLE, TEXAS 78526, (956) 350-5600) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE DEALER ALSO STATED THAT THE VEHICLE WAS REPAIRED IN 2016 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) DUE TO INTERMITTENT SHAKING OF THE STEERING WHEEL WHILE DRIVING VARIOUS SPEEDS. AT THAT TIME, THE VEHICLE WAS REPAIRED BY MAC HAIK'S SOUTHWAY FORD (7979 INTERSTATE 35 ACCESS ROAD, SAN ANTONIO, TEXAS 78224, (210) 922-2222) WHERE IT WAS DIAGNOSED THAT THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150970November 12, 2018
STEERING
"FORD POWER STEERING RECALL 2008 MERCURY MARINER" WHILE DRIVING, "POWER STEERING ASSIST FAULT" DISPLAYED ON MY CONSOLE AND EXPERIENCED A SUDDEN LOSS IN POWER STEERING, MAKING IT VERY DIFFICULT TO TURN THE STEERING WHEEL. I FOUND A RECALL LISTING IN 2014 #14S05 FOR THIS SAME ISSUE FOR THE SAME YEAR AND MODEL AS MY VEHICLE. I HAVE BEEN TOLD BY BOTH FORD MOTOR CO. AND MY LOCAL.DEALERSHIO, THAT MY VEHICLE.DOES NOT QUALIFY FOR A RECALL. THERE WAS NO WARNING OF THIS FAILURE, NO ENGINE LIGHTS OR WARNINGS WE'RE ONPRIOR TO OPERATING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149857November 7, 2018
POWER TRAIN
NOV 1 2018 MY MERCURY MARINER PREMIER WAS DRIVING DOWN THE ROAD WHEN THE TRANSMISSION SUDDENLY QUIT PULLING NO WARNING LIGHTS NO OTHER WARNING SIGNS IT NEVER SLIPPED GEARS JUST QUIT, I NOTICED AFTER LETTING IT SIT A DAY I TRIED IT AGAIN AND IT WENT NOT EVEN A MILE AND QUIT MOVING THERE WAS A RECALL ON MY MODEL AND YR VEHICLE IN 2015 REGARDING TRANSMISSION ISSUES BUT I WAS NEVER TOLD OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144794November 1, 2018
STEERING
THE STEERING GEAR LOST ELECTRIC POWER AND WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143382October 27, 2018
SEAT BELTS
DRIVERS BELT DOESN'T UNLOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142198October 23, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
CAR HAS BEEN ROCK SOLID RELIABLE UP UNTIL 3 WEEKS AGO. DRIVING NORMALLY ON CITY STREETS THE CAR ABRUPTLY SHUT DOWN THE HYBRID AND ICE PROPULSION UNITS. STEERING FROZE UP AND IT WAS LIKE PUTTING THE BRAKES ON IT STRANDED ME IN THE MIDDLE OF TRAFFIC CAUSING DELAYS FOR OTHER DRIVERS AND A DANGEROUS OBSTRUCTION. THE CAR HAS NO LIMP MODE TO ALLOW FOR SAFELY GETTING OUT OF TRAFFIC. IT HAD TO BE TOWED. FORD DEALER HAS HAD CAR FOR 3 WEEKS AND ARE STILL UNCERTAIN AS TO WHAT CAUSED THE UNSAFE SHUTDOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141725October 22, 2018
STEERING
TAKATA RECALL THIS CAR HAD A RECALL IN 2014 ABOUT THE POWER STEERING ASSIST WE TOOK IT BACK TO THE DEALER IN 2016 THEY CHANGED THE PART. I AM HAVING THE SAME PROBLEM NOW THE STEERING COULDN'T MOVE WHILE I WAS DRIVING I ALMOST HAD A CAR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141744October 22, 2018
STRUCTURE:BODY
THE TAILGATE HINGES ARE BREAKING THAT HOLD THE REAR WINDOW, THIS IS A SAFETY HAZARD THE WINDOW WILL FALL OUT AND COULD HIT ANOTHER VEHICLES WINDSHIELD. THERE ARE NUMEROUS COMPLAINTS REGARDING THIS ISSUE, WHEN YOU GO TO DEALER THEY WANT 320.00 TO REPAIR AND SAY THEY SELL MANY OF THESE BRAKETS IT REALLY SHOULD HAVE BEEN RECALL. WE HAVE TWO CARS WITH SAME DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140300October 15, 2018
STEERING
TL* THE CONTACT OWNS A 2008 FORD MARINER. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, THE MESSAGE "POWER STEERING ASSIST FAIL" WAS DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (CAMPBELL FORD, 2801 S. ELEVENTH ST, NILES, MI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY SERVICED IN FEBRUARY OF 2015 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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