Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11186137March 12, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL VIBRATE ABNORMALLY WITHOUT WARNING. THE VEHICLE LOST POWER STEERING ASSIST ABILITY AND VEERED TO THE RIGHT. THE CONTACT WAS ABLE TO SAFELY GUIDE THE VEHICLE OFF OF THE ROADWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE SENSOR AND POSSIBLY THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186239March 12, 2019
STEERING
I CALLED FORD AFTER THE "POWER STEERING ASSIST FAULT" LIGHT CAME ON AND THE VEHICLE COULD NOT TURN. IT WAS PARALLEL PARKED ALONG SIDE A STREET, AND I WAS ONLY ABLE TO PUT THE CAR IN DRIVE AND MOVE FORWARD AND BACKWARD. THE WHEEL WAS MAKING LOUD, GRUNTING NOISES AND SHAKING PROFUSELY. I LOOKED UP AND FOUND THAT THERE HAD BEEN A RECALL FOR MERCURY MARINER 2008 MODELS FOR THE SAME ISSUE. I CALLED AND SPOKE WITH OLIVER HOGG, A SERVICE CONSULTANT AT LINDSAY FORD OF WHEATON AND DISCUSSED THAT THERE WAS A RECALL AND THAT IT SEEMED TO BE EXACTLY WHAT WAS HAPPENING WITH MY VEHICLE. HE TOLD ME IT WOULD BE COVERED BY FORD IF THAT WAS THE ISSUE, IF NOT, I WOULD HAVE TO COVER THE COST AND DIAGNOSTIC. THE DIAGNOSTIC REPORT STATED, "C/S STEERING IS MAKING NOISE AND DISPLAY READS STEERING ASSIST FAULT--TOWED IN. CAN FOR CODES (B2278 STEERING SHAFT TORQUE SENSOR FAULT (FOUND STEERING HARD AND COLUMN MOTOR CHATTER). REPLACE STEERING COLUMN ASSEMBLY (PART #CL8Z3C529D) (FOUND STEERING HARD AND COLUMN MOTOR CHATTER). LINDSAY FORD OF WHEATON QUOTED ME $2,385.18 FOR THE LISTED ISSUES. HE SAID MY VIN NUMBER WASN'T COVERED UNDER THE RECALL, AND THERE WAS NOT AN EXTENDED WARRANTY ON THE PARTS, SO I WAS OUT OF LUCK. I FIND THIS COMPLETELY UNACCEPTABLE, AFTER LEARNING OF ALL OF THE OTHER MERCURY MARINERS OF 2008 TO HAVE THE SAME ISSUE, AND EVEN WITH THE RECALL. THIS IS UNSAFE, AND A PRODUCT OF FORD MANUFACTURING, AND SHOULD BE RESOLVED WITHIN FORD MOTOR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185468March 9, 2019
STEERING
POWER STEERING FAILED WHILE MAKING A RIGHT TURN FROM A CITY STREET INTO A PARKING LOT AT APPROXIMATELY 10MPH. I RESPONDED TO FORD/MERCURY'S INITIAL RECALL SEVERAL YEARS AGO, TAKING THE TO MIDWAY FORD (ROSEVILLE MN). THEY CLAIMED TO HAVE PERFORMED WHATEVER WAS REQUIRED TO ADDRESS THE POWER STEERING RECALL. ADMITTEDLY, I WAS UNSURE WHAT THIS REQUIRED AT THE TIME. SEVERAL MONTHS LATER, THE POWER STEERING WENT OUT. I WAS UNAWARE THIS COULD POSSIBLY HAVE RELATED TO THE INITIAL RECALL. AFTER I PAID FOR A DIAGNOSIS AT THE SAME DEALER, I WAS TOLD THEY NEEDED TO REPLACE THE ENTIRE STEERING COLUMN. I OBTAINED A SECOND OPINION FROM A LOCAL MECHANIC WHO REMEDIED THE ISSUE BY PUTTING IN A NEW BATTERY. NEW BATTERY IN, POWER STEERING RETURNED. NOW, TWO YEARS LATER, THE POWER STEERING SUDDENLY FAILED YET AGAIN. THERE WERE NO WARNING LIGHTS, JUST A SUDDEN AND COMPLETE LOSS OF POWER STEERING. IT'S CLEAR WHATEVER "FIX" THE DEALERSHIP DID WHEN I TOOK IT IN AFTER RECEIVING THE RECALL NOTICE DID NOT ADDRESS WHATEVER THE PERSISTENT ISSUE IS WITH THE POWER STEERING. I KNOW THIS NOW AFTER READING *DOZENS* OF SIMILAR COMPLAINTS. I ALSO SEE FROM READING THESE COMPLAINTS THAT THE DEALER WILL SURELY NOT COVER THE COST OF A FIX AT THIS TIME, BY CLAIMING THE RECALL ISSUE WAS ADDRESSED PREVIOUSLY - WHICH, IT'S APPARENT IT WAS NOT. I'M DONE WITH FORD AUTOS AFTER THIS EXPERIENCE. THIS IS UNJUST AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185129March 8, 2019
STEERING
STERRING ASSIST FAULT. ALL READY RECALLED AND FIXED BUT SAME PROBLEM REOCCURRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184808March 7, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 55 MPH, THE STEERING MADE A POPPING SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING KNUCKLE FAILED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER SAFETY CAMPAIGN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN THE SAFETY CAMPAIGN. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182686February 27, 2019
STEERING, VISIBILITY/WIPER, EXTERIOR LIGHTING
FORD REPROGRAMMED COMPUTER, WAS SUPPOSED TO FIX THE PROBLEM. DRIVING VEHICLE AND POWER STEERING ASSIST FAILURE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182275February 25, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SHOOK AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT CALLED PACIFICO FORD AT 267-233-6945 (LOCATED AT 6701 ESSINGTON AVE, PHILADELPHIA, PA 19153), BUT NO ONE ANSWERED THE PHONE. THE CONTACT WALKED TO THE SAME DEALER AND WAS INFORMED TO BRING THE VEHICLE TO THE SHOP. THE CONTACT STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182155February 23, 2019
STEERING
ELECTRICAL POWER STEERING WENT OUT WHILE IN DRIVIVG AWAY FROM MY HOUSE WITH NO WARNING OR SENSOR NOTIFICATION. I CHECKED ALL THE FUSES THEY WHERE FINE THERES NO POWER TO MY ELECTRIC POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181048February 19, 2019
STEERING, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING BECAME INOPERBALE AFTER THE VEHICLE WAS COLD STARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO LOCATED FAILURE CODE: B2278 (STEERING TORQUE SENSOR). THE DEALER (KOONS SILVER SPRING FORD, 3111 AUTOMOBILE BLVD #1, SILVER SPRING, MD 20904, (855) 458-6764) DIAGNOSED THAT A NEW STEERING COLUMN ASSEMBLY AND IGNITION HOUSING ASSEMBLY WERE NEEDED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180998February 18, 2019
STEERING
THE POWER STEERING STOP WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180460February 16, 2019
STEERING
POWER STEERING TURNED OFF WHILE DRIVING. VIN WAS NOT INCLUDED IN A RECALL NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180270February 15, 2019
STEERING
POWER STEERING SEIZES AND REVERTS TO MANUAL MOVEMENT. CAR HAS TO BE TURNED OFF AND TURNED BACK ON FOR NORMAL STEERING TO RETURN. STEERING WHEEL WILL JERK AND JUMP WHEN STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180276February 15, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) BY SHAFFER FORD SALES INC. (12532 GARRETT HWY, OAKLAND, MD 21550, (301) 334-2121). AFTER THE REPAIR, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175799February 9, 2019
STEERING
THE POWER STRING STOPS FUNCTIONING WHILE DRIVING..VERY SERIOUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175919February 9, 2019
STEERING
MY MERCURY MARINER STEERING WHEEL BEGAN TO SHUDDER AND SHAKE AND MY SYSTEM CHECK SCREEN SAID "STEERING ASSIST " AS A PROBLEM . THIS IS A RECALL BUT MY VIN FOR SOME REASON SAID IT HAD NO RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173878February 4, 2019
STEERING
STEERING WHEEL STARTS TO SHAKE AROUND 35 MILES PER HOUR. IT WAS BECOMING DIFFICULT TO STEER SO I TOOK IT TO A LOCAL DEALERSHIP. AFTER BEING CHARGED FOR A DIAGNOSIS THEY STATED IT WAS THE STEERING TORQUE SENSOR. THEY STATED THERE WAS A RECALL FOR MY MAKE AND MODEL BUT MY VIN WAS NOT INCLUDED. HOW CAN ONLY SOME VIN'S BE INCLUDED BUT NOT ALL? AFTER DOING SOME RESEARCH MYSELF I'VE SEEN MULTIPLE COMPLAINTS ABOUT THIS ISSUE BUT NOT EVERYONE IS ABLE TO GET IT RESOLVED THROUGH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173912February 4, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A RIGHT TURN, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. PINKHAM LINCOLN AUTOMOTIVE (LOCATED AT 1505 N DIXIE HWY, ELIZABETHTOWN, KY 42701, (270) 737-2460) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173550February 1, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AT BYERLY FORD (LOCATED AT 4041 DIXIE HWY, LOUISVILLE, KY 40216, (502) 448-1661). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171898January 24, 2019
STEERING, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN. ALSO, THE INTERIOR FENDER WAS RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171563January 23, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE EXITING THE HIGHWAY AT 45 MPH, THE POWER STEERING SEIZED. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN AND PULL OVER ONTO THE SHOULDER. THE CONTACT HAD THE VEHICLE TOWED HOME. BILL KAY FORD (14633 S CICERO AVE, MIDLOTHIAN, IL 60445, (708) 388-3000) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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