Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#10118048April 18, 2005
FUEL SYSTEM, GASOLINE:DELIVERY
RECALL CAMPAIGN 04V421000 CONCERNING FUEL SYSTEM GASOLINE. DELIVERY. I AM EXPERIENCING THESE EXACT PROBLEMS, WHICH ARE BELIEVED TO BE PRESENT ALSO, BY MY LOCAL DEALER, WHERE I SHOWED THE CAR TO A MERCURY TRAINED MECHANIC. HOWEVER, FORD/MERCURY (RON BLUESTEIN/FORD EXECUTIVE OFFICES, ID # 2170, PHONE 800 521 4140) REFUSED TO COVER REPAIRS DUE TO VIN .I STRONGLY DISAGREE AND FELL THAT MY CAR'S SAFETY WAS IN QUESTION. ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) COULD REDUCE, AND EVENTUALLY BLOCK THE FLOW OF FUEL TO THE ENGINE. THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. SOMETIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115023March 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 20 MPH TRANSMISSION GEAR BLOCK BLEWOUT. THIS CAUSED HEAVY VIBRATION IN THE VEHICLE. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. THE DEALERSHIP WILL BE NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112584March 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 1999 MERCURY COUGAR WHICH CURRENTLY HAS 5700 MILES. THE FLYWHEEL HAS FAILED ,RESULTING IN COMPLETE REPLACEMENT OF THE STARTER AND FLYWHEEL. THE PROBLEM BEGAN MORE THAN A YEAR AGO BUT WAS SO INTERMITTENT THAT MY MECHANIC COULD NOT REPRODUCE THE PROBLEM IN ORDER TO DIAGNOSE. AT THIS TIME THE VEHICLE IS BEING REPAIRED. DAMAGED PARTS WILL BE RETAINED FOR FUTURE INSPECTION IF NEEDED. I CONDUCTED A WEBSEARCH AND FOUND A WEBSITE WHICH CONTAINED MANY OTHER OWNERS OF 99 COUGARS EXPERIENCING THE EXACT SAME PROBLEM, EVEN AT THE SAME APPROX. MILEAGE. THE WEBSITE IS LOCATED AT: ://WWW.CARSURVEY.ORG/VIEWCOMMENTS_REVIEW_5988.HTML. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112913February 23, 2005
ENGINE AND ENGINE COOLING
WHILE DRIVING ANY SPEED, THE VEHICLE WOULD HESITATE/SURGE FORWARD BEFORE STALLING. THE CONSUMER MANAGED TO PULL OVER AND RESTART THE VEHICLE. THE DEALERSHIP WILL BE NOTIFIED. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108784February 16, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHILE STARTING THE VEHICLE ,THE CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE COMPUTER CODE NEEDED TO BE RESET AND RESET IT TWICE. HOWEVER, THE PROBLEM STILL OCCURS AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS. *JB *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110994February 7, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING 40 MPH VEHICLE STALLED. DRIVER TRIED TO RESTART THE VEHICLE AND WAS NOT ABLE TO DO SO. VEHICLE WAS TOWED TO A GARAGE FOR INSPECTION, AND MECHANIC DETERMINED THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED AND REPLACED THEM. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105809January 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
THE TRANSMISSION AXLE LIGHT IS ON AND THE DASHBOARD SAYS ODOMETR OFF THEN THE TRANSMISSION AXLE LIGHT COMES ON AND THE CAR SHIFTS HARD. THIS HAPPENED AT 49,000 MILES THE DEALER SAID I WOULD NEED A NEW TRANSMISSION. I REPLACED TRANSMISSION, AND NOW AT 75,000 MILES THE SAME THING IS HAPPENING. THIS SEEMS TO BE LIKE THERE IS SOME DEFECTIVE PROBLEM GOING ON. I WAS VERY UPSET THAT THE WARRANTY DIDN'T COVER THIS AS IT HAPPENED OVER 36,000 MILES BUT I REFUSE TO HAVE TO AGAIN PAY THOUSANDS OF DOLLARS FOR ANOTHER TRANSMISSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100728November 29, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
MY BLOWER FAN QUIT WORKING ON ANYTHING BUT HIGH. I TOOK IT TO A MECHANIC AND HE FOUND THE HEATER BLOWER RESISTOR HAD GONE OUT AND IT MELTED THE CONNECTOR. THERE IS A SAFETY RECALL PROGRAM FOR 1999 MERCURY COUGERS 01S22. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097594November 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT, EXTERIOR LIGHTING:BRAKE LIGHTS
THE VEHICLE WOULD NOT SHIFT OUT OF GEAR WHEN THE BRAKE WERE BEING APPLIED. ALSO, THE REAR BRAKE LIGHT ILLUMINATED. THE DEALER WAS NOTIFIED. THE DEALER INFORMED THE CONSUMER THAT THE VEHICLE WAS NOT COVERED UNDER A RECALL. *AK THE SWITCH HAD BECOME HOT AND MELTED PLASTIC FROM THE HOUSING AROUND METAL CONNECTOR PRONE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094494September 28, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
CONSUMER COMPLAINED ABOUT A SUN ROOF PROBLEM. WHEN THE BUTTON WAS PUSHED TO RAISE THE ROOF IT WENT OFF THE TRACK. CONSUMER CONTACTED THE MANUFACTURER, WHO WAS NOT STANDING BEHIND ITS PRODUCT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093261September 28, 2004
TIRES:SIDEWALL, ELECTRICAL SYSTEM, STEERING:RACK AND PINION, STEERING:HYDRAULIC POWER ASSIST:PUMP, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, TIRES
PURCHASED CAR NEW, IN 57000 MILES WE HAVE HAD TO REPLACE, 2 ALTERNATORS, 1 STARTER, 2 BATTERIES, ENTIRE RACK AND PINION, POWER STEERING PUMP, TRANSMISSION TORQUE CONVERTER, 4 SET OF BRAKES, 4 SETS OF TIRES PLUS TWO INDIVIDUAL TIRES ALL WITH SIDEWALL BLOW OUTS EXCEPT ONE PUNCTURE AND 2 HEADLIGHT SWITCHES, 2 CIG LIGHTERS. THE ENTIRE UPPER ENGINE GASKET SET HAD TO BE REPLACED TO GET TO AN INTAKE LEAK. THE HEAD LIGHTS AND FOGLIGHTS WORK ITERMITTANTLY, ENGINE WARNING LIGHTS ARE CONSTANTLY GOING ON AND OFF. CURRENTLY ONE HEADLIGHT IS OUT (LAMP IS GOOD) FOG LIGHTS ARE NOT WORKING (TODAY) AND AN ENGINE WARNING LIGHT IS INDICATING A PROBLEM AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091110September 16, 2004
ELECTRICAL SYSTEM
CONSUMER COMPLAINT: ODI CASE NUMBER: 10070550 COMPONENT: OTHER DETAILS: EXHIBITING A STARTER GRINDING NOISE AND / OR LACK OF STARTER DRIVE ENGAGEMENT (FROM TSB). THE FLYWHEEL DEFECT FIRST APPEARED IN JUNE 2001 WHEN THE COUGAR WAS UNDER WARRANTY IN YEARS AND MILEAGE. WHEN THE DEFECT SURFACED, THE COUGAR WOULD NOT KICK-OVER IMMEDIATELY, HOWEVER THIS OCCURRED VERY INFREQUENTLY. AT THE TIME, THERE WAS NO CONSISTENT PROBLEM TO RECOGNIZE AND RECTIFY. OVER THE ENSUING MONTHS THE PROBLEM CONTINUED TO OCCUR INTERMITTENTLY. AT THIS POINT, I RECOGNIZED THERE WAS A POSSIBLE MECHANICAL PROBLEM. THE PROBLEM I WAS EXPERIENCING WAS CAUSED BY A DEFECTIVE FLYWHEEL. ITS TEETH WERE SOFT AND THE DEFECT HAD WORN AWAY THE STARTER. THE FLYWHEEL HAD TO BE REPLACED ALONG WITH THE STARTER MOTOR AND IN ORDER TO COMPLETE THIS REPAIR THE TRANSMISSION HAD TO FIRST BE REMOVED. CAUSE: RESULT: OCCURENCES: 1INJURIES: 0 FAIL DATE: 10/15/2002DEATHS: 0 MCS CHECK DATE: 4/25/2004 I INQUIRED ON THE COST FOR THE FLY WHEEL, WHICH HAS JUST BEEN RELAYED TO ME BY MY MECHANIC, THAT IT IS NOT THE STARTER. THE TRANSMISSION SPECIALIST SAID THE COST WOULD BE $1,030.00 OR SO. I HAVE A 1999 MERCURY COUGAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090729September 9, 2004
SEAT BELTS:FRONT:RETRACTOR
WHILE RIDING IN THE FRONT PASSENGER SEAT, I SNEEZED ONCE. THE SEAT BELT DID NOT LOOSEN UP ANY. RESULT WAS LEFT SHOULDER INJURY FOR ABOUT 5 MONTHS WITH THERAPY AND BRUISED RIBS THAT LASTED FOR ABOUT A MONTH. TO AVOID THIS, I PULL THE SEAT BELT AWAY FROM ME WHENEVER I HAVE TO SNEEZE OR COUGH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091504September 7, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE CONSUMER NOTICED THAT THE BLOWER MALFUNCTIONED. THE CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE HEATER BLOWER RESISTOR NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081501August 12, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT ANY SPEED CHECK ENGINE LIGHT STAYED ON. VEHICLE STALLED, AND WAS STARTED AGAIN. THEN, THE VEHICLE REVVED SEVERELY. DEALER SENT THE VEHICLE TO REPAIR SHOPS FIVE TIMES FOR ESTIMATES, BUT COULD NOT FIND THE CAUSE OF THE PROBLEM. *AK THE CHECK ENGINE LIGHT HAS BEEN ON SINCE THE VEHICLE WAS PURCHASED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081559August 5, 2004
ELECTRICAL SYSTEM
RECALL 01V230000 CONCERNING AIR CONDITIONER HEATER BLOWER MOTOR RESISTOR DEFECT. THE AIR CONDITIONER BLOWER AND HEATER MALFUNCTIONED. CURRENTLY A RECALL WAS ISSUED FOR THIS YEAR/MAKE, AND MODEL. HOWEVER, AFTER CONTACTING THE MANUFACTURER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087191August 4, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING THROTTLE STUCK INTERMITTENTLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073831July 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, THE VEHICLE MADE A NOISE. THE CONSUMER IMMEDIATELY TURNED THE VEHICLE OFF. WHEN HE RESTARTED THE VEHICLE AND SHIFTED INTO REVERSE, THE VEHICLE FAILED TO MOVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080674July 9, 2004
AIR BAGS
MY WIFE STARTED THE CAR AND A SPLIT SECOND LATER THE PASSANGER AIRBAG PREMATURLY DEPLOYED. IT WAS THE AIRBAG IN THE PASSENGER SEAT. I MADE AN APPOINTMENT FOR HER HEARING IN HER RIGHT EAR BECAUSE SHE IS HAVING PROBLEMS. I CALLED THE FORD/MERCURY MANUFACTURER AND THEY STATED THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT IT. I CONTACTED THE DEALERSHIP WHICH I BOUGHT THE VEHICLE FROM AND THEY STATED THERE WAS NOTHING THAT THEY COULD DO EITHER. I DONT KNOW ABOUT YOU BUT I THINK THAT THIS IS A MAJOR DEFECT AND WOULD NOT WANT TO HEAR OR SEE ANYONE ELSE HAVE TO GO THROUGH THIS. I AM JUST GRATEFUL THAT I GAVE MY DAUGHTER A RIDE TO SCHOOL THAT MORNING. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10080541July 7, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, POWER TRAIN:AUTOMATIC TRANSMISSION
THE BATTERY SEEMED LOW ON THE CAR, INDICATED BY INTERIOR LIGHTS NOT BEING VERY ILLUMINATED, BUT THEN DASHBOARD LIGHTS STARTED FLASHING AND WINDOWS ROLLED UP VERY SLOWLY. I CHARGED THE BATTERY FOR MANY HOURS AND IT TOOK A CHARGE, SO I COULD GET TO THE MERCURY DEALER. IT DIED WHEN I GOT THERE AND THEY WERE CLOSED, SO I HAD TO JUMP IT AND MOVE TO A SAFE LOCATION TO LEAVE OVERNIGHT. THIS HAD HAPPENED TWICE BEFORE IN THE PAST 2 1/2 YEARS, SO I NEW IT WAS THE ALTERNATOR AGAIN! THAT'S THREE ALTERNATORS IN 2 1/2 YEARS. THIS TIME I AM OUT OF WARRANTY AND AM EXPECTED TO PAY $550 FOR A RECURRING PROBLEM THAT CLEARLY WILL HAPPEN AGAIN. THE DEALER CAN NOT TELL ME WHY THIS IS OCCURING, AND FORD "CUSTOMER SERVICE" COULD CARE LESS. AFTER RESEARCHING THIS PROBLEM ON THE INTERNET, IT SEEMS THAT MANY COUGAR OWNERS HAVE EXPERIENCED THIS PROBLEM CONTINUALLY. I HAVE ALSO HAD TO HAVE THE TRANSMISSION REPLACED, AS WELL AS THE MOTOR FOR THE SUNROOF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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