Mercury Cougar Complaints (2002)

95 consumer complaints on file.

#10231582June 19, 2008
SUSPENSION, POWER TRAIN:CLUTCH ASSEMBLY, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LOSE POWER WHILE DRIVING, WHICH MADE IT DIFFICULT TO STEER THE VEHICLE. HE EXPERIENCED DIFFICULTLY PULLING THE VEHICLE TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY 15 MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND OPERATED NORMALLY. HE DROVE THE VEHICLE HOME AND LATER CALLED THE DEALER. THE DEALER ADVISED HIM TO BRING IN THE VEHICLE AND THEY MADE REPAIRS AT THE COST OF $697. THE FAILURE WAS IDENTIFIED AS BEING INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE COULD CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED AND CAUSE THE ENGINE TO STALL. THE FAILURE MILEAGE WAS 84,000 AND CURRENT MILEAGE WAS 86,000. UPDATED 07/16/08*LJ THE BUSHINGS AND CLUTCH WERE WORN. THE FUEL PUMP AND FUEL SENDER WERE REPLACED. THE ENGINE LIGHT WAS ON. THE DEALER REPLACED A LEAKING INTAKE. UPDATED 07/16/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221581March 18, 2008
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
ENGINE HESITATION, LOSS OF POWER, SURGING AND STALLING LEADING TO NEAR MISSES IN TRAFFIC ,AT STOP LIGHTS & WHILE TURNING A CORNER. FORD AND THEIR DEALERS CLAIM THAT THEIR RECALL # 04V421000 HAS EXPIRED AND DOES NOT APPLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216394January 29, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, FUEL SYSTEM, GASOLINE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE IDLING, THE ENGINE REVS AND THE VEHICLE ACCELERATES ON ITS OWN. THE DEALER STATED THAT NO RECALLS WERE AVAILABLE; HOWEVER, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 99V194000 (VEHICLE SPEED CONTROL). IN ADDITION, THE CHECK ENGINE LIGHT REMAINS ILLUMINATED FOR WEEKS AT A TIME. NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE) WAS REFERENCED. THE CONTACT STATED THAT WHEN THE VEHICLE IS STARTED AND THE DOORS ARE SHUT, THE POWER DOOR LOCKS AUTOMATICALLY LOCK. ALSO, THE DOORS AUTOMATICALLY LOCK WHILE DRIVING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 99V226000 (LATCHES/LOCKS/LINKAGES: DOORS:LATCH). THE CURRENT MILEAGE WAS 114,000 AND FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214889January 15, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
PURCHASED THIS USED VEHICLE -- 3 DAYS LATER, CAR WOULD NOT START -- MOTOR TURNED OVER, IF WAS NOT GETTING GAS. BROUGHT GAS TO THE CAR, IT HAD ONLY 1/4 OF A TANK, PUT MORE GAS IN, IT EVENTUALLY STARTED. TOOK IT FOR A DIAGNOSTIC TEST -- FUEL PUMP NOT FUNCTIONING CORRECTLY. RECALL 04N02 WAS ISSUED FOR THIS MODEL/YR CAR, NOT THIS VEHICLE VIN NUMBER, THEREFORE FORD WILL NOT STAND BEHIND THIS CAR PROBLEM AND PAY TO HAVE IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215075January 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
AUTOMATIC TRANSMISSION FAILURE AT 85,000 MILES UNDER NORMAL OPERATION AND MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213278December 31, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE ENGINE HESITATES AS IF THERE IS NO GAS FLOW. THE DEALER STATED THAT A DIAGNOSIS WAS NEEDED; HOWEVER, THE CONTACT STATED THAT A PREVIOUS DIAGNOSIS DID NOT FIND ANY FAILURES. THE REPAIR SHOP CHANGED THE ENGINE OIL, REPLACED THE FILTER, AND CLEANED THE FUEL INJECTION, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER IS AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN RECALL NUMBER 04N02. THE FAILURE MILEAGE AND DEALER INFORMATION WERE UNAVAILABLE. THE CURRENT MILEAGE WAS 106,881.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213042December 28, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT WAS UNABLE TO START THE VEHICLE AFTER IT WAS PARKED OVERNIGHT. THE DEALER STATED THAT THE FUEL PUMP CAUSED THE FAILURE. AS OF DECEMBER 28, 2007, THE DEALER HAD NOT REPLACED THE FUEL PUMP. THE DEALER STATED THAT HIS VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CURRENT AND FAILURE MILEAGES WERE 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210388November 30, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHUTTERED RAPIDLY, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE VEHICLE COMPLETELY STALLED. THE LOCAL DEALER RESET THE P-CODES. SEVERAL MONTHS LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ANOTHER DEALER. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210036November 27, 2007
TIRES, TIRES:TREAD/BELT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAVE FIRESTONE FIRE HAWK TIRES ON MY 2002 MERCURY COUGER XR. THE TIRE MODEL NUMBER IS 215-50-17. MY CAR HAS 44,000 MILES ON IT. I BOUGHT IT NEW AND I HAVE HAD 5 FLAT TIRES ON THE FRONT TWO TIRES OF MY CAR. THE REAR TIRES HAVE 44,000 MILES ON THEM. EACH TIME I GET A FLAT TIRE, THE TIRE IS SHREDDED IN THE INSIDE AND I HAVE BEEN LUCKY THAT I WAS DRIVING IN THE CITY NOT GOING VERY FAST. I HAVE BEEN TOLD EVERY TIME THAT MY TIRE PRESSURE MUST BE LOW AND THEREFORE CAUSED A FLAT. I GOT MY 5TH FLAT TIRE IN 4 YRS ON 11/22/07 (THANKSGIVING). MY TIRES HAD JUST BEEN CHECK WHEN I GOT MY OIL CHANGE TWO WEEKS BEFORE, BUT I STILL GOT A FLAT TIRE. I HAD JUST BEEN DRIVING ON A HWY GOING 65MPH AND I AM THANKFUL IT DIDN'T HAPPEN THEN, I AM DISABLED AND THE ROAD I HAD BEEN DRIVING ON WAS IN THE MIDDLE OF NO WHERE. SOON AFTER I RETURN TO TOWN I GOT A FLAT TIRE. MY HUSBAND WAS THEN IN THE CAR WITH ME. I TOOK THE TIRE IN TO POMPS TIRES THE SAME PLACE I HAVE ALWAYS TAKEN THEM, AND THE TIRE WAS AGAIN SHREDDED. I AM NOT SURE IF ANYONE ELSE HAS HAD THIS PROBLEM BUT I TRULY THINK THESE TIRES ARE DEFECTIVE AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206826October 24, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
LOSS OF POWER, SURGING, SO I TOOK TO DEALER THEY CHANGED FUEL PUMP SUPPOSEDLY AND FILTER AND TRANSMISSION FLUID. ONE WEEK LATER I TOOK IT BACK BECAUSE IT CONTINUED TO DO THE SAME, THEY SAID THEY CHECKED A WIRE TO FUEL PUMP AND CHANGED A SPARK PLUG, AND HERE IT IS ANOTHER WEEK WITH THE SAME SYMPTOMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205706October 15, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING 30 MPH, THE FRONT PASSENGER SIDE CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE ROAD CONDITIONS WERE NORMAL. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE DRIVER WAS TRANSPORTED VIA AMBULANCE TO THE EMERGENCY ROOM. SHE WAS NOT WEARING A SEAT BELT AND SUSTAINED A HEAD INJURY AND RECEIVED STITCHES TO HER LIP. THE CURRENT AND FAILURE MILEAGES WERE 86,000. *UPDATED 12/12/2007 *BF THE CONSUMER WANTS TO KNOW WAS THERE A MALFUNCTION WITH THE AIR BAGS? UPDATED 12/12/07 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10204450September 29, 2007
AIR BAGS
MY DAUGHTER HIT THE BACK OF A SCHOOL BUS IN MAY OF 2006 IN WHICH THE AIR BAGS DID NOT DEPLOY. LAST NIGHT SHE BARELY SCRAPED HER RIM ON A CURB AND BOTH AIR BAGS WENT OFF AND CRACKED THE WINDSHIELD. THIS MUST HAVE BEEN FAULTY AIR BAGS FROM THE START BECAUSE THEY SHOULD HAVE WENT OFF IN THE FRONT END COLLISION SHE HAD, AND SHOULD NOT OF RELEASED WHEN SHE HIT HER RIM ON A CURB. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10199412August 13, 2007
FUEL SYSTEM, GASOLINE
MY CAR IS HESITATING, WITH SURGING AND LOSS OF POWER, JUST AS THE "RECALL" STATES. HOWEVER, UPON CALLING FORD AND DEALERSHIPS, I FIND OUT THAT ALTHOUGH THE RECALL THAT HAS BEEN ISSUED IS FOR MY CAR AND HAS THE EXACT PROBLEMS THAT ARE STATED, ACCORDING TO FORD THERE IS NO RECALL AND IT WILL NOT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197683July 27, 2007
FUEL SYSTEM, GASOLINE
I DISCOVERED INFO REGARDING RECALL ON MY 2002 MERCURY COUGAR FUEL SYSTEM ON LINE AFTER RESEARCHING SLUGGISHNESS AND EGR FAILURE IN EMISSIONS TEST. I CALLED FORD FOR INFO ON RECALL AND DISCOVERED THEY WILL NOT HONOR IT ON MY VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194990June 29, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT ANY RATE OF SPEED, THE VEHICLE WILL HESITATE, SURGE, AND LOSE POWER. THE DEALER STATED THAT THE VEHICLE IS NOT A PART OF RECALL # 04V421000 (FUEL SYSTEM, GASOLINE). THE VIN AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE IS 69,470 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189537May 2, 2007
FUEL SYSTEM, GASOLINE:DELIVERY
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CURRENT AND FAILURE MILEAGE WERE 77,000. WHILE DRIVING THE VEHICLE THE CONTACT TRIED TO ACCELERATE BUT THE VEHICLE TOOK A LONG TO SHIFT UP TO SPEED. OFTEN TIMES THE VEHICLE WOULD STUTTER AND HESITATE. THE VEHICLE HAD BEEN TAKEN TO THE DEALER, AND WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V421000 DUE TO THE VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187595April 11, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT'S VEHICLE HAD THE SAME PROBLEMS STATED IN RECALL # 04V421000, REGARDING THE FUEL SYSTEM. THE CONTACT STATED THAT THE VEHICLE HAD A SLOW START AND STALLED WHEN BACKING OUT OF THE DRIVEWAY. THE VEHICLE WAS KEPT PARKED FOR ONE DAY AND THEN RESTARTED BY THE CONTACT. AFTER A WEEK OF DRIVING THE VEHICLE IT STALLED WHILE IDLING AT A STOP SIGN. THE CONTACT STATED THAT THIS WAS AN INTERMITTENT FAILURE, AND THAT THE VEHICLE ALWAYS HAD A SLOW START. THE DEALER STATED THAT THE VIN EXCLUDED THE VEHICLE FROM THE RECALL. THE CURRENT MILEAGE WAS 99,000 AND FAILURE MILEAGE WAS 98,900.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174136November 23, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HAS BEEN WELL MAINTAINED. TRANSMISSION WAS SHIFTING POORLY AND SUDDENLY SAME DAY, REVERSE WILL NOT ENGAGE, ALSO NO 1ST OR 2ND GEAR WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173843November 20, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I OWN A 2002 MERCURY COUGAR VIN[XXX]. IN 2/06 MY CAR BEGAN TO INTERMITTENTLY HESITATE WHEN ACCELERATING. OVER A FEW WEEK'S TIME, THE PROBLEM WORSENED TO THE POINT THAT THE CAR WOULD HESITATE, THEN SURGE AHEAD, AND COULDN'T BE CONTROLLED. ON 3/7/06, I WAS DRIVING ON I-95 IN S. FLA., AND MY CAR HESITATED AND SURGED IN RUSH HOUR TRAFFIC. THE SURGING CAUSED A NEAR MISS WITH THE CAR AHEAD OF ME. THE CAR SPUTTERED AND I PULLED OFF TO THE SIDE OF THE INTERSTATE. ON THE SHOULDER, THE CAR BACKFIRED, THEN SHUT OFF. I TURNED OFF THE IGNITION, WAITED 15 MINUTES, THEN RESTARTED THE CAR. THE ENGINE RAN, SO I CONTINUED ON MY WAY. WITHIN 15 MINUTES, THE HESITATION AND SURGING STARTED AGAIN. AT THIS POINT, I DROVE STRAIGHT HOME. ALONG THE WAY, THE CAR SHUT OFF 3 MORE TIMES. ONCE HOME, I CONTACTED MY DEALER, MAROONE LINCOLN MERCURY IN N. PALM BEACH, FLA. THE SERVICE ADVISOR TOLD ME THAT MY CAR WAS NOT COVERED UNDER ANY RECALL, AND I WOULD HAVE TO PAY FOR REPAIRS. I THEN CONTACTED FORD MOTOR COMPANY WHO MADE NOTE OF MY COMPLAINT AND TOLD ME OF A SAFETY BULLETIN FOR THE 2002 MERCURY COUGAR FUEL DELIVERY MODULE. HOWEVER, I WAS TOLD MY CAR WOULD NOT BE REPAIRED UNDER THE SAFETY CAMPAIGN BULLETIN. I CONTACTED A LOCAL REPAIR SHOP, WYNN PERFORMANCE IN BELLE GLADE, FLA. FOR THEIR DIAGNOSIS. WYNN PERFORMANCE VERIFIED THAT MY CAR WAS HESITATING AND SURGING AND THAT A SAFETY BULLETIN EXISTED FOR MY CAR'S MODEL YEAR. WYNN PERFORMANCE OBTAINED A GENUINE FORD MOTOR COMPANY FUEL DELIVERY MODULE AND REPLACED THE DEFECTIVE UNIT. THE TECHNICIAN POINTED OUT THAT THE OLD MODULE AND THE NEW UNIT HAD SIGNIFICANT DIFFERENCES IN DESIGN. I TESTED THE CAR AND WAS SATISFIED THAT IT WORKED CORRECTLY. TO THIS DAY, MY CAR DOES NOT SURGE OR HESITATE. REPLACING THE FUEL DELIVERY MODULE CORRECTED THE PROBLEM, BUT I INCURRED MORE THAN $400 IN OUT-OF-POCKET EXPENSES FOR THE SAFETY UPGRADE. I AM UPSET THAT FORD MOTOR COMPANY AND MAROONE LINCOLN MERCURY DISREGARDED MY SAFETY AND IGNORED THEIR BULLETIN. *NM *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155409April 15, 2006
ENGINE AND ENGINE COOLING:ENGINE
NO PROBLEMS OR INDICATORS OF ANY PROBLEMS OR ISSUES. WAS DRIVING VEHICLE ON HIGHWAY AND CAR LOSS POWER. WAS ABLE TO PULL OFF TO SIDE OF ROAD. HAD VEHICLE EXAMINED AND WAS TOLD THE ENGINE SEIZED. HAD SECOND OPINION, AND MECHANIC DRAINED THE OIL AND SAID THERE WAS METAL SHAVINGS IN OIL, COULD NOT GIVE REASON AS TO WHAT CAUSED ENGINE TO LOCK UP. HAVE TO REPLACE THE ENGINE. WARRANTY EXPIRED. WAS TOLD FORD WOULD NOT COVER. HAD LESS THAN 45,000 MILES ON VEHICLE - THIS IS A DEFECTIVE OR MISBUILT MOTOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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