Mercedes-Benz Sprinter Complaints (2014)

71 consumer complaints on file.

#10945410January 15, 2017
AIR BAGS
TAKATA RECALL I WAS NOTIFIED ABOUT A YEAR AGO OF THE RECALL OF MY SPRINTER. CAMPAIGN 2016020010 . RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE WE TRAVEL ALL OVER THE COUNTRY FROM ALASKA TO FLA AND LIVE IN ARIZONA. THIS MAKES THE INFLATOR SUBJECT TO ALL THE EXTREMES OF WEATHER. WE WANT IT FIXED NOW. WE WERE TOLD NOT TO DRIVE VEHICLE, WHO IS GOING COVER THE LOSS OF VALUE AND USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937734December 27, 2016
AIR BAGS
TAKATA RECALL - THIS RECALL WAS IDENTIFIED IN JANUARY 2016 - ALMOST ONE YEAR AGO. HAVING SEEN THE POTENTIAL DAMAGE TO A PASSENGER, IT IS IMPERATIVE TO RESOLVE THIS QUICKLY. I DO NOT WANT TO BE FILING A COMPLAINT AFTER THE AIR BAG BLOWS UP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937321December 24, 2016
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAVE A 2015 COACHMAN PRISM RV ON A 2014 MERCEDES SPRINTER. IT HAS DUAL WHEELS. IT IS VERY DIFFICULT TO CHECK AIR PRESSURE ON THE DUAL . I TOOK IT TOO MERCEDES DEALERSHIP AND THEY PUT ON EXTENDERS. THE ONE ON THE PASSENGER SIDE FAILED WITHIN 500 MILES. IT DUG A GROOVE IN THE ON TIRE AND THE VALVE STEM SPLIT. THE OTHER SIDE FAILED AFTER 3000 MILES. THE VALVE STEM SPLIT. I AM SURPRISED WITH THE EMPHASIS PUT ON PROPER TIRE PRESSURE THAT THIS IS A PROBLEM TODAY. I AM STILL LOOKING FOR SOLUTION. I AM LOOKING FOR HIGH QUALITY VALVE EXTENDERS AND A GOOD TIRE MONITORING SYSTEM. BOTH TIMES MY TIRE WENT FLAT IT WAS UNCERTAIN WHEN IT HAPPEN. BOTH TIMES I FOUND THE TIRE FLAT ON MY MORNING CHECK. KNOWING THAT I WAS PROBABLY DRIVING WITH A FLAT TIRE FOR SOME DISTANCE WAS SCARY KNOWING THAT THE OTHER TIRE COULD HAVE FAILED AT ANYTIME DUE TO THE ADDED WEIGHT IT WAS CARRYING AND COULD HAVE HAPPENED AT A TIME THAT CAUSED ME TO LOSE CONTROL OF MY VEHICLE. IN MY OPINION ALL VEHICLES WITH DUAL WHEELS SHOULD HAVE TIRE MONITORING SYSTEMS AND EASILY ACCESSIBLE VALVE STEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925061November 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865067May 16, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:TURN SIGNAL
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THERE WAS A PROGRESSING FAILURE IN WHICH THE REAR TURN SIGNALS AND BRAKE LIGHTS FAILED TO ILLUMINATE. THE DEALER PULLED THE PANELS, TRACED THE WIRES, AND TESTED THE BULBS, BUT WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR INSPECTION AND DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789660November 10, 2015
UNKNOWN OR OTHER
CALIFORNIA SMOG. 9TH EMISSION MONITOR FAILS TO CLEAR. DEALER KEEPS SENDING ME OUT TO DRIVE HUNDREDS OF MILES. DOESN'T REPAIR. UNDER WARRANTY. CAL SMOG BOARD AWARE OF THIS KNOWN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778553September 29, 2015
SERVICE BRAKES
BREAKS ARE SOFT AND SPONGY AND THE PEDAL GOES WITHIN 1-INCH FROM THE FLOOR. THIS IS VERY NERVE RACKING AND UNSAFE. I HAVE TO START APPLYING THE BREAKS FAR AHEAD FROM WHERE IS NORMAL AND HOPE I STOP IN TIME. THIS RIG IS HEAVY AND THE BREAKS SHOULD WORK JUST THE OPPOSITE TO GIVE MORE TIME TO STOP. HAD BREAKS CHECKED AT DEALER AND THEY SAID THEY CAN'T FIND ANYTHING WRONG BUT WANTED TO CHARGE ME TO FLUSH BREAKS. WENT TO MANAGER AND THEY PAID THE COST TO FLUSH BUT THE PROBLEM IS STILL THE SAME. THIS CONDITION HAPPENS EVERY TIME YOU USE THE BREAKS REGARDLESS OF SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778042September 28, 2015
SERVICE BRAKES
BRAKES FEEL INEFFECTIVE AND SOFT ON FIRST APPLICATION OF PEDAL. REQUIRE 2ND APPLICATION OF BRAKE PEDAL TO FEEL CONFIDENT BRAKING ACTION. MANY OTHER OWNERS OF THIS 2014 CHASSIS SPRINTER 3500 REPORT SAME ISSUE. DEALERS UNABLE TO DIAGNOSE OR REMEDY THE PROBLEM. INDICATES A DESIGN / ENGINEERING FLAW, RATHER THAN, A MECHANICAL FAILURE. THIS BRAKING ISSUE WAS CONSISTENT SINCE WE PURCHASED THE VEHICLE. HTTP://WWW.FORESTRIVERFORUMS.COM/FORUMS/F191/WHO-ELSE-HAS-SOFT-SPONGY-BRAKES-ON-THEIR-MB-93102.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765196September 18, 2015
SERVICE BRAKES
I HAVE BEEN EXPERIENCING THE BRAKES FELT VERY SOFT AND MADE LONG BRAKING DISTANCE. WHEN I TOWED THE SMALL SUV, I THOUGHT IT WAS NORMAL BECAUSE I WAS DRIVING WITH OVER ITS GVWR. BUT ALL THE TIME I HAVE TO STEP MORE TIME(LIKE PUMPING) TO STOP EVEN ON DRIVING UNDER 40MPH. IT NEVER ALLOW ME TO STEP ONE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761792September 5, 2015
SEATS
WHILE TRAVELING AT LOW SPEED, THE E. V. S. LTD. MEDICAL ATTENDANT SEAT FELT LOOSE. ON MOVING IT SLIGHTLY, THE SEAT BASE SEPARATED AND THE SEAT FELL OFF WITH HALF THE BASE. UPON INSPECTION OF THE ADDITIONAL SEAT BASES, THERE WERE SEVERAL CRACKS IN THE BASE WELDS FOUND. ALL BASES HAVE HAD TO BE REPLACED. THESE SEATS ARE ADVERTISED AS MEETING FVMSS 207/210 TESTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627646August 22, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AT NIGHT THE HEADLIGHT SWITCH IS NOT ILLUMINATED SHOWING THE POSITION OF THE HEADLIGHT SWITCH. THERE IS NO WAY TO SEE WHAT IS SELECTED BY THE HEADLIGHT SWITCH EXCEPT WITH A FLASHLIGHT. THE INTERIOR LIGHTS ARE NOT BRIGHT ENOUGH TO ILLUMINATE THE DASH IN THE ARE OF THE HEADLIGHT SWITCH TO KNOW WHERE IT'S SET. THIS IS STRANGE BECAUSE EVERY OTHER SWITCH AND INDICATOR ON THE DASH IS BACK-ILLUMINATED EXCEPT THE HEADLIGHT SWITCH. THE SWITCH IS A ROTARY SWITCH WITH AN OUTER RING THAT SHOWS WHAT IS SELECTED WHEN THE INNER KNOB IS AT THAT POSITION. THE ONLY PART THAT IS ILLUMINATED IS THE LINE ON THE INNER KNOB. THE SELECTION POINTS AROUND THE KNOB ARE NOT ILLUMINATED. EVERY OTHER ITEM ON THE DASH IS ILLUMINATED FROM BEHIND EXCEPT THOSE AROUND THE OUTSIDE OF THE HEADLIGHT SWITCH. THIS IS A CONCERN BECAUSE AT NIGHT YOU CAN'T SEE WHAT THE HEADLIGHT SWITCH IS SET TO AND IT TAKES YOUR CONCENTRATION OFF THE ROAD AND DRIVING AS YOU TRY TO FIGURE OUT WHERE YOUR HEADLIGHT SWITCH IS SET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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