Mercedes-Benz Sprinter Complaints (2014)

71 consumer complaints on file.

#11354416September 11, 2020
ENGINE
AT APPROXIMATELY 11,600 VEHICLE MILES THE DEF WARNING MESSAGE CAME ON STATING THAT THERE WERE ONLY 10 REMAINING STARTS LEFT ON THE VEHICLE. PREVIOUS MESSAGE PRIOR TO THIS WAS TO CHECK THE DEF SYSTEM LEVEL. DEF HAD BEEN ADDED FOR THE PREVIOUS 2500 MILES EVERY 500 MILES TO MAINTAIN A FULL TANK. SINCE I WAS IN WYOMING THERE WERE NO MERCEDES DEALERS AVAILABLE TO TROUBLESHOOT THE WARNING MESSAGES. AFTER THE LIMITING START MESSAGE I CONTACTED THE NEAREST MERCEDES DEALER IN FARMINGTON, UTAH FOR AN EMERGENCY APPOINTMENT THE FOLLOWING DAY. I DROVE APPROXIMATELY 260 MILES FROM THE TETONS IN WYOMING TO HAVE THE SYSTEM CHECKED AND REPAIRED AT MY EXPENSE. THE REPAIR REQUIRED THE REPLACEMENT OF THE DEF TANK AND ASSOCIATED COMPONENTS AT A COST OF $3,400.00. MERCEDES REFUSED TO COVER THE COST OF REPAIR DUE TO VEHICLE AGE FOR THE STATE( NC ) NOT COVERED IN EXTENDED EMISSIONS WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352380August 31, 2020
ENGINE
TL* THE CONTACT OWNS A FOREST RIVER SOLERA RV TRAILERED TO A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ENGINE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN MERCEDES-BENZ DEALERS WHERE, THE KNOCK SENSOR WAS REPLACED. THE CONTACT ALSO STATED THAT WHENEVER ONE OF THE SPEED SENSORS ON THE WHEELS FAILED, THE GEAR SHIFTER FAILED TO OPERATE INTERMITTENTLY. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE SUN MOTOR CARS, INC LOCATED AT 6677 CARLISLE PIKE, MECHANICSBURG, PA 17050, WHERE THE TECHNICIAN DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348969August 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING ABOUT 30 MILES PER HOUR ON A SLIGHTLY BUMPY ROAD, THREE INDICATOR LIGHTS ON THE DASHBOARD STARTED TO SHOW PROBLEMS WITH THE ABS, ASR/BAS, AND EBD SYSTEMS. ACCORDING TO THE ONBOARD DIAGNOSTICS THE ROOT PROBLEM IS A FAULTY RIGHT REAR WHEEL SPEED SENSOR. THIS DESIGN SEEMS TO HAVE PUT THE WHEEL SPEED SENSOR IN A DANGEROUS POSITION EXPOSED TO THE ELEMENTS, WHICH CAUSES IT TO DEGRADE AND STOP WORKING AT A HIGH RATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338230July 8, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
VEHICLE HAS HAD TWO SPEED SENSORS REPLACED, FIRST ONE IS THE LEFT REAR AT ONLY 10,385 MILES MAY 29TH 2020. THE SECOND ONE ON THE RIGHT REAR AT 10,615 MILES JULY 8TH 2020. DEALERS ARE AWARE OF THE SPRINTERS HAVING THIS ISSUE YET THERE HAVE BEEN NO RECALLS ON THIS. AS OF THIS DATE TOTAL COST TO GET IT OPERATING SAFELY AGAIN IS $1018.93 ( PARTS AND LABOR ) WHEN THESE GO OUT THERE IS NO WARNING WHILE YOU ARE DRIVING DOWN THE ROAD WHICH YOU THEN LOSE YOUR ABS BRAKING, TRACTION CONTROL AND STABILITY CONTROL. AFTER INVESTIGATING THIS IT IS A KNOWN FACT AND HAS BEEN FOR YEARS. THIS IS A VERY SERIOUS SAFETY ISSUE AND NOT ANY TECHNICIAN CAN REPLACE THIS. ALL THIS HAPPENS WHILE IN MOTION CITY DRIVING AND HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331829June 30, 2020
ELECTRONIC STABILITY CONTROL (ESC)
AT HIGHWAY SPEED THE VEHICLE SUDDENLY SHIFTED DOWN AND I NOTICED 3 YELLOW WARNING LIGHTS: ABS, ESP, ASR/BAS. FORTUNATELY, I WAS ABLE TO PULL OVER. I PHONED A MERCEDES DEALER AND WAS TOLD IT SOUNDED LIKE A FAULTY WHEEL SPEED SENSOR AND THAT IT WAS OK TO DRIVE WITH CAUTION. A AUTHORIZED SPRINTER REPAIR CENTER DID DIAGNOSE THE REAR WHEEL SPEED SENSOR. $345.00 LATER THE PROBLEM IS FIXED. THE SERVICE MANAGER SAID THEY SEE A LOT OF THESE. HE SAID THAT THE REPLACEMENT SENSOR HAS A NEW PART NUMBER WHICH TELLS HIM THAT IT HAS PROBABLY BEEN IMPROVED. I HOPE SO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328671June 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
ABS, TRACTION CONTROL AND STABILITY CONTROL LIGHTS CAME ON WHILE GOING DOWN THE ROAD. THIS OBVIOUSLY DISABLED ALL OF THE ABOVE FUNCTIONS. CAUSE OF FAILURE WAS VERIFIED TO BE A FAULTY LH WHEEL SPEED SENSOR BY THE REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311647February 26, 2020
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE TRACTION CONTROL FAILED WITHOUT WARNING. THE CONTACT COASTED TO THE SHOULDER, TURNED THE VEHICLE OFF AND BACK ON WHICH FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF EASTON (4300 MORSE XING, COLUMBUS, OH 43219, (888) 530-5742) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE ABS SENSORS WERE REPLACED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308318February 10, 2020
VEHICLE SPEED CONTROL
PROBLEM WITH SPEED SENSORS . I HAVE REPLACED THE SPEED SENSOR ON MY VEHICLE ON FOUR DIFFERENT OCCASIONS. THIS SEEMS TO BE A REOCCURRING PROBLEM THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS SERIOUSLY INJURED. MERCEDES BENZ SEEMS TO BE DOING NOTHINGS TO RECTIFY THIS PROBLEM. PLEASE BE CONCERNED THAT THE PUBLIC NEEDS YOUR HELP WITH THIS AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301689January 24, 2020
ENGINE
I STARTED TO SMELL EXHAUST FUMES ON THE CAB OF MY VAN. I AM HAVING HEADACHES AND NOSEA . DOING RESEARCH ONLINE I DISCOVERED THAT THIS IS A COMMON PROBLEM WITH 2014 MERCEDES SPRINTER. THIS IS A HEALTH HAZARD AND A SAFETY ISSUE. THERE ARE NO SENSORS ON .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300771January 21, 2020
AIR BAGS
WE GOT A NOTICE ABOUT RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254223September 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL* THE CONTACT OWNS A 2014 MERCEDS-BENZ SPRINTER 3500. WHILE DRIVING VARIOUS SPEEDS, THE ABS, ESP, AND BAS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SAN JOSE (3000 E CAPITOL EXPY, SAN JOSE, CA 95148, (408) 214-3009) WHERE THE FRONT PASSENGER WHEEL SPEED SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THAT FROM WHEEL SENSORS NEEDED TO BE REPLACED AT DIFFERENT TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. *TR CONSUMER STATED FAILURES HAPPENED IN A PERIOD 0F 3 YEARS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246072August 23, 2019
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, THE REAR PASSENGER AND DRIVER'S SIDE WHEEL SPEED SENSORS FRACTURED. THE CONTACT HEARD A POPPING SOUND PRIOR TO THE FAILURE. ADDITIONALLY, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKE ASSIST, TRACTION CONTROL, AND ANTI-SKID FEATURES DEACTIVATED. THE CONTACT STATED THAT THE FAILURE RECURRED EIGHT TIMES. RBM OF ALPHARETTA (LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, (678) 637-2333) AND SEVERAL OTHER UNKNOWN DEALERS PREVIOUSLY REPLACED THE SPEED SENSORS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184956March 7, 2019
AIR BAGS
TAKATA RECALL -- I CONTINUE TO GET POSTCARDS AND/OR EMAILS FROM MERCEDES BENZ REGARDING THE NHSTA RECALL #16V077. THE LATEST EMAIL CAME TODAY. BUT I HAD THE RECALL WORK DONE ON AUGUST 24, 2018. APPARENTLY MERCEDES BENZ DOES NOT KNOW THAT THE RECALL HAS BEEN PERFORMED, EVEN THOUGH THE MERCEDES BENZ DEALER WHO PERFORMED THE RECALL WORK ASSURES ME THAT THERE ARE NO OUTSTANDING RECALLS ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174948February 7, 2019
POWER TRAIN
DIESEL PARTICLE FILTER CONNECTOR BREAKING. CONNECTOR BREAKS ALLOWING CARBON MONOXIDE TO ENTER THE PASSENGER COMPARTMENT. HOT EXHAUST GASES BURN AND MELT WIRING UNDER TRUCK CUTTING OFF ENGINE POWER CAUSING VEHICLE TO STALL WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164250December 31, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
ON: CITY STREET, IN STOP AND GO TRAFFIC. UPON PULLING OFF FROM A DEAD STOP, THE VEHICLE BEGAN JERKING, THEN ACCELERATING UNCONTROLLABLY. I COULD NOT SLOW THE VEHICLE WITH THE BRAKES. IF I HAD NOT MOVED THE GEAR SELECTOR TO NEUTRAL, I WOULD HAVE HIT THE CAR IN FRONT OF ME. ABS, ANTI-SKID, AND TRACTION WARNING LIGHTS CAME ON, AND I BARELY HAD ENOUGH POWER TO PULL OFF TO A SAFE PLACE. AFTER SITTING A FEW MINUTES, I WAS ABLE TO DRIVE THE VEHICLE SAFELY TO THE DEALER. DEALER REPLACED RIGHT REAR WHEEL SPEED SENSOR UNDER WARRANTY WITH WHAT THEY CALLED AN "IMPROVED PART", BUT THERE ARE THREE MORE SPEED SENSORS. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141273October 18, 2018
SERVICE BRAKES
ABS BRAKE SAFETY ISSUE WITH 2014 MERCEDES SPRINTER 3500. JUST COMPLETED 5,000 MILE TRIP WHERE THE ABS WARNING LIGHT CAME ON LESS THAN 200 MILES AFTER STARTING THE TRIP. THE ABS WARNING CAME ON EVERY DAY OF DRIVING AFTER 5 TO 100 MILES AND WOULD RESET AFTER SHORT STOPS WITH ENGINE TURNED OFF FOR 30 MINUTES OR LESS AND THE ABS LIGHT WOULD GO OFF BUT CAME BACK ON AFTER SHORT DISTANCE. IF THE VEHICLE SAT OVER NIGHT THE ABS LIGHT WOULD STAY OFF FROM 5 TO 100 MILES THE NEXT DAY BEFORE COMING BACK ON. SEVERAL TIMES WHEN THE ABS WAS ABOUT TO FAIL THE VEHICLE WOULD BEGIN TO BUCK AND THE ENGINE RPM WOULD RAPIDLY INCREASE CAUSING THE VEHICLE TO SURGE FORWARD IF GOING SLOWER THAN 20 MILES PER HOUR. WHILE THE ABOVE IS HAPPENING THERE IS A GRINDING SORT OF NOISE COMING FROM THE ENGINE COMPARTMENT ON THE LEFT SIDE BEHIND THE FIREWALL AND IF YOU ARE BREAKING AT THE SAME TIME IT FEELS LIKE THE BRAKES LOSE PRESSURE AND THE PEDAL GOES TO THE FLOOR.. TWO TIMES THIS ALMOST CAUSED AN ACCIDENT. THE FIRST WAS AT A GAS STATION WHERE I JUST FILLED THE TANK AND WAS PULLING OUT OF THE STATION AND THE ABS PROBLEM OCCURRED ALMOST PUSHING ME INTO THE TRUCK LEAVING THE GAS STATION AHEAD OF ME. THE SECOND TIME WAS IN TAOS NM. I WAS AT A RED LIGHT DOWNTOWN AND WHEN IT TURNED GREEN I TURNED LEFT FOR A SHORT WAY THAT LED TO A STOP SIGN AND WHILE STOPPING THE VEHICLE IT STARTED BUCKING AND THEN THE RPM INCREASED PUSHING ME THROUGH THE STOP SIGN UNTIL I WAS ABLE TO HOLD IT BACK PUSHING AND PUMPING ON THE BREAK AS HARD AS I COULD. IF THE ABS FAILS WHEN TRAVELING ABOVE 20 MILES PER HOUR IT SOMETIMES BUCKS AND THEN INCREASES THE RPM THAT CAN BE CONTROLLED BY BREAKING. ONE TIME I JUST LET IT GO TO SEE WHAT IT WOULD DO AND IT INCREASED THE RPM TO 3800 BEFORE I USED THE BREAK TO KEEP IT FROM RED LINING THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128489September 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF SANTA FE, 2586 CAMINO ENTRADA, SANTA FE, NM 87507, (505) 913-2900) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 11/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121108August 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER (MX2CA170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCHESTER (4296 W HENRIETTA RD, ROCHESTER, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119208August 13, 2018
AIR BAGS
2014 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111120July 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF WESTMINSTER, 10391 WESTMINSTER BLVD, WESTMINSTER, CO, 303-410-7800) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN IT WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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