Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11020975August 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DEL RAY BEACH, FLORIDA (1001 LINTON BLVD, 33444) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019365August 24, 2017
FUEL/PROPULSION SYSTEM
"GAS LEAK AND STRONG ODOR" HAVE A GAS LEAK WITH STRONG GAS SMELL AND MERCEDES STATES MY VIN NOT PART OF THEIR RECALL. THIS IS ABSURB AND SUCH A SLAP IN THE FACE TO ALL MERCEDES OWNERS! WE SPEND MORE THAN THE AVERAGE THINKING WE ARE GETTING QUALITY, SAFETY AND RELIABILITY, BUT INSTEAD JUST THE OPPOSITE. I AM SOOOO DISAPPOINTED IS THE WAY THIS IS BEING HANDLED AND MERCEDES SEEMS TO THINK IT'S NOTHING. OUR LIVES ARE AT RISK NOT TO MENTION TO HEALTH ISSUES. I HAD TO GO TO THE ER FOR AN INHALATION INJURY FROM THIS AND ALL THEY CAN SAY IS MY VIN IS NOT PART OF THE RECALL...WOW..UNBELIEVABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11019359August 24, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
SEE ATTACHED LETTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014285August 10, 2017
AIR BAGS
TAKATA RECALL -- I CALLED MERCEDES BENZ IN 2016 WHEN I GOT FIRST RECALL NOTICE LETTER AND GOT RESPOND ON THE PART HAVEN'T BEEN PROVIDED. AT THAT TIME, I HAVEN'T RAISE ANY CONERN UNTIL THIS MONTH, I READ A LOCAL NEWS THAT MOTHER OF THREE KILLED IN ACCIDENT INVOLVING DEFECTIVE TAKATA AIRBAG. AND THEN THIS ISSUE BRING ME SERIOUSLY CONCERN. I CALLED IN AUGEST AND THE LOCAL DEALER SAY CANNOT TAKE ANY ACTION DUE TO NO PART AVAILABLE AND REDIRECT ME TO THE US CUSTOMER SERVICES. CUSTOMER SERVICES RESPOND USING BELOW LOGIC: FIRST, BECAUSE NO MB DRIVER HAS BEEN REPORTED DIE BY THIS ISSUE, GOVERNMENT DIDNT FORCE MB TO RECALL. MB IS VOLUNTARY IN THIS RECALL. THEN, SINCE VOLUNTARY RECALL, SO MB IS NOT IN THE HIGH PRIORITY IN THE LIST OF TAKATA. THIRD, NOT HIGH PRIORITY OF TAKATA SO WE DONT HAVE PART AND CANNOT TAKE ANY ACTION. I UNDERSTAND THE PROCESSING TIME OF TAKATA, BUT I THINK BEFORE TAKATA PROVIDE NEW MODEL OF THE AIRBAG OF TAKATA, MB SHOULD TAKE SOME ACTION LIKE PROVIDE TEMPORARY SUBSTITUTE SERVICE CAR FOR THE RECALL CAR OWNER. I AM LIVE IN FLORIDA, WHICH IS THE ZONE 1 OF THE RISK LEVEL , AND THAT CAR IS MY ONLY CAR. I REALLY HOPE GET A SOLUTION ON THIS MATTER FOR MB INSTEAD OF JUST WAITING IN FEAR. THANKS FOR YOUR TIME AND CONSIDERATION. MORE DETAIL CAN BE REACHED AT 4074 888881
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013516August 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH AND JUNE OF 2016. THE DEALER (PARK PLACE MOTORCARS MERCEDES-BENZ GRAPEVINE, 1300 TEXAN TRAIL, GRAPEVINE, TX) STATED THAT THE PARTS WERE UNAVAILABLE DUE TO A BACKORDER. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010424July 24, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005788July 24, 2017
AIR BAGS
LETTER FROM CONGRESSMAN WEBSTER ON BEHALF OF CONSTITUENT RE TO A MERCEDES-BENZ RECALL BUT THE CONSTITUENT IS CONCERNED OVER HIS SAFETY SINCE HE HAS RECEIVED NO NEWS ONTO WHEN THE REPLACEMENT WILL BE DONE FROM EITHER DEALERSHIP. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11009969July 24, 2017
AIR BAGS
LETTER FROM CONGRESSMAN MCKINLEY ON BEHALF OF CONSTITUENT RE 2010 MERCEDES BENZ GLK RE TAKATA AIRBAG RECALL NOTICE. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010330July 24, 2017
AIR BAGS
TAKATA RECALL. THE RECALL LETTERS HAVE BEEN SENT TO OWNERS SINCE MAY OF 2016 BUT AS OF TODAY, JULY 24, 2017, THERE IS STILL NO REPLACEMENT AIRBAGS AVAILABLE TO REPLACE THE DEFECTIVE AIRBAGS. WE SHOULD NOT BE EXPOSED TO THESE UNSAFE AIRBAGS. THERE SHOULD BE A VEHICLE RENTAL OPTION PAID BY THE AIRBAG MANUFACTURER UNTIL THE AIRBAGS ARE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004990July 13, 2017
AIR BAGS
I DRIVE AROUND A LOT OF DEER AND I BROUGHT MY MERCEDES BENZ GLK350 FOR THAT PARTICULAR REASON. I BROUGHT IT THINKING THAT I WOULD BE SAFER AND MORE PROTECTED IN THE CASE OF A ACCIDENT. THIS ISSUE WAS BROUGHT TO MY ATTENTION MONTHS AFTER MY PURCHASE. I FEEL THAT THIS ISSUE SHOULD BE IMMEDIATELY FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004954July 12, 2017
AIR BAGS
TAKATA RECALL_ I INITIALLY RECEIVED THE RECALL IN MAY, 2016 FOR THE DRIVER SIDE AIR BAG PROBLEM, THEN AGAIN, IN AUGUST, 2016 ADDING A PROBLEM WITH THE PASSENGER SIDE AIRBAG. IT HAS BEEN OVER A YEAR AND PLENTY OF TIME TO REPAIR THE PROBLEMS. AS OF TODAY, 7.12.2017, NO RESOLUTION HAS BEEN MADE. THIS IS A VERY DANGEROUS PROBLEM AND SHOULD HAVE BEEN FIXED BY NOW. I CONTACTED MERCEDES ON 6.19.17, THEY STATED THAT THE PROBLEM IS BEING WORKED ON AND THAT "NO MERCEDES HAS HAD THIS PROBLEM OCCUR", THAT IS ALL WELL AND GOOD BUT I DO NOT WANT TO BE THE FIRST. ONCE AGAIN, SINCE THIS IS A DEADLY PROBLEM IT SHOULD HAVE BEEN RESOLVED. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004751July 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAG) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER MERCEDES-BENZ OF TAMPA LOCATED AT 4400 NORTH DALE MABRY HIGHWAY TAMPA, FL 33614, PHONE NUMBER: 813-579-2138 WHERE IT WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004794July 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V091000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (MERCEDES-BENZ OF CORAL GABLES IN MIAMI, FLORIDA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004318July 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE C6ONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (SMITH MOTORS 420 RIVER STREET HAVERHILL, MA 10832) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/31/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003948July 10, 2017
AIR BAGS, UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY TRANSMISSION BEGAN LEAKING FLUID WITH 22,000 MILES ON IT AND NOW THE TRANSFER CASE NEEDS TO BE REPLACED BECAUSE IT IS LEAKING TRANSMISSION FLUID. I WAS DRIVING UP A HILL AND MY SUV FELT LIKE IT WAS SKIPPING GEARS. THE NEXT DAY I NOTICED RED LIQUID ON THE GARAGE FLOOR. IT WAS TOWED TO MERCEDES SERVICE DEPARTMENT IN HOOVER AND SUPPOSEDLY FIX. HOWEVER, THE TRANSFER CASE IS STILL LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003243July 6, 2017
ENGINE
THE AIR CONDITIONER DOES NOT BLOW COOL AIR, IT BLOW HOT AIR AND SMELLS MOLDY. SPECIFICALLY WHEN THE TEMPERTURE GETS 90 DEGREES OR HIGHER AND THE ENGINE SOUNDS LOUD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002718July 2, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
ON JUNE 16,2017, WHILE I WAS DRIVING ON FREEWAY, I TRIED TO SLOWED DOWN BUT IT TURNED OUT TO ACCELERATE SUDDENLY AT AROUND 85MPH, THE STEERING SYSTEM WAS MESSED UP AND I LOST CONTROL OF MY CAR , THE MORE I TRY TO BRAKE THE FASTER THE CAR CRASHED , SO IT CRASHED TO THE RIGHT SIDE AND ROLLED OVER DOWN TO THE DITCH , I CALLED 911 AND UNFORTUNATELY THERE WAS NO SIGNAL, I COULD NOT OPEN THE DOOR NOR WINDOW. THE SMOKE CAME OUT FROM INSIDE AND THE CAR CAUGHT ON FIRE , I COULD HAVE BEEN BURNT TO DEATH ALIVE WITHOUT PEOPLE PASSING BY , THEY USED A BIG ROCK TO BREAK THE WINDOW AND PULLED ME OUT OF THE CAR, TWO MINUTES LATER , THE CAR EXPLODED AND BURNT TO GROUND. THIS IS A HORRIBLE EXPERIENCE , PEOPLE LIKE ME SPENT SO MUCH MONEY ON PURCHASING SUCH AN EXPENSIVE CAR WITH EXPECTATION TO BE SAFER IN DRIVING , BUT WHEN IT COMES TO CAR ACCIDENT , THERE ARE STILL SO MANY FLAWS WHICH COULD HAVE LED TO WRONGFUL DEATH , THIS MAKES ME FEEL FRUSTRATED AND I CALLED MB LONG BEACH AND BEVERLY HILLS , THEY JUST SHOWED INDIFFERENT AND IT'S NONE OF THEIR BUSINESS . I'M NOW VERY DISAPPOINTED AND I HOPE THERE WON'T BE ANY VICTIMS LIKE THIS . I WAS THE EXCEPTION AND I HOPE PEOPLE DRIVING MB GLK350 COULD BE LUCKY ENOUGH . MB OWES ME AN EXPLANATION AND INDEPENDENT INVESTIGATION SHOULD BE CARRIED OUT , MAYBE A RECALL IF NECESSARY FOR THE SAFETY OF CONSUMERS .
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11002664July 1, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY MB GLK 35 CRASHED AT A HIGH SPEED AROUND 80 MPH,IT BURNT TO GROUND . I WOULD HAVE BEEN BURNT ALIVE WITHOUT PEOPLE USING A BIG ROCK TO BREAK THE WINDOW AND PULLING ME OUT . DUE TO THE STEERING AND ENGINE MALFUNCTION , MY CAR CRASHED AND I COULDN'T OPEN THE DOOR NOR WINDOWS . THIS IS HORRIBLE EXPERIENCE , MERCEDES BENZ NEEDS TO INVESTIGATE THIS ACCIDENT AND I DON'T WANT MORE VICTIMS LIKE THIS .
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11001537June 26, 2017
AIR BAGS
TAKATA RECALL MERCEDES BENZ DOES NOT HAVE A REMEDY FOR RECALL, FOR MY CAR. DRIVING MY CAR, HAS BEEN STRESSFUL, SINCE BEING HIT A FEW WEEKS AGO. LUCKILY MY DRIVER SIDE AIRBAG DID NOT DEPLOY, I RECEIVED MY LETTER OVER A YEAR AGO, AND SHOULD NOT HAVE TO WORRY WHEN DRIVING MY CAR. I PURCHASED THIS CAR WITH THE UNDERSTANDING THAT IT WAS A SAFE AND RELIABLE CAR. HOW CAN THEY ASSURE ME THAT IT WILL BE FIXED, IF THEY HAVE NO REMEDY TO FIX IT. MANUFACTURER RECALL NUMBER2016020003 NHTSA RECALL NUMBER16V081 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994598June 13, 2017
AIR BAGS
TAKATA RECALL REPAIR SOLUTION NOT CORRECTED IN A TIMELY MANNER, I RECEIVED A LETTER FROM MERCEDES BENZ MAY OF 2016, IT IS NOW JUNE 13, 2017 AND THE PROBLEM HAS NOT BEEN CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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