Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11050958November 28, 2017
AIR BAGS
I CALLED TO INQUIRE ABOUT THE AIRBAG RECALL AND THE REP THAT ANSWERED THE PHONE SAID, THEY WERE NOT DOING THE YEAR OF MY CAR RIGHT NOW, AND THAT I CAN CALL BACK TO SEE WHEN THEY ARE. I ASKED SO, AM I SUPPOSE TO JUST KEEP DRIVING THE CAR UNTIL, I HEAR FROM YOU ALL, THE LADY SAID, I'M NOT SURE THAT IS UP TO YOU. I HAVE TRIED TAKING THE CAR TWICE AND I WAS TOLD THEY DON'T HAVE THE PARTS YET, SO I DON'T KNOW WHAT ELSE TO DO. (NOT SURE OF EXACT DATE OF THIS CONVERSATION)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048590November 27, 2017
AIR BAGS
TAKATA RECALL: I WAS INFORMED OF THIS RECALL MAY 25,2016, YET I STILL HAVE NOT RECEIVED REPLACEMENT OF THE AIRBAGS. MY MERCEDES BENZ DEALER GARAGE ISLA VERDE, STATES THEY HAVE NOT RECIEVED ANY REPLACEMENT PARTS. NOW I RECEIVE A LETTER STATING TAKATA HAS DECLARED CHAPTER 11. I CONCERNED WITH THE AMOUNT OF TIME IT HAS TAKEN TO RESOLVE THE SAFTY OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048401November 25, 2017
UNKNOWN OR OTHER
THE GLASS ON THIS VEHICLE IS VERY BAD AND HAS SPECS AND VISIBILITY IS BAD WHEN IT'S DAYLIGHT AND SUNNY OUT THERE MB DEALER RECOMMENDED XRAIN BUT IT' HASN'T IMPROVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047525November 20, 2017
AIR BAGS
TAKATA RECALL - EVERY SO OFTEN THE PASSENGER AIRBAG LIGHT COMES ON WHEN NO ONE IS SITTING IN THE SEAT WHILE THE VEHICLE IS IN MOTION ON MY MERCEDES 2012 GLK350 4MATIC. WHEN THIS HAPPENS I HAVE TO STOP AND TURN THE VEHICLE OFF, THEN TURN VEHICLE BACK ON TO SEE LIGHT GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047331November 19, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
WHEN I'M DRIVING THE CAR, THE CAR WILL AUTOMATICALLY SHIFTS FROM D(DRIVE) TO P(PARK). IT HAPPENS ESPECIALLY WHEN I HIT THE BRAKE. I WENT TO DEALER FOR THE SAME ISSUE TWICE, AND IT SEEMS THEY STILL CANNOT FIND THE PROBLEM AND FIX IT. THIS IS A LIFE-THREATENING ISSUE. JUST IMAGE THE CAR STOPS IMMEDIATELY AT THE MIDDLE OF HIGHWAY. WE ARE LUCKY NOT HIT BY THE CAR BEHIND US. IT HAPPENED TWICE ON HIGHWAY I-70.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047348November 19, 2017
AIR BAGS
TAKATA RECALL MERCEDES BENZ HAS NOT CONTACT US WITH A SOLUTION/DATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046983November 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ARISTOCRAT MOTORS AT (913) 677-3300 (9400 W 65TH ST, MERRIAM, KS 66203) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046991November 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF DENVER, 940 S. COLORADO BLVD, DENVER, CO 80246) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047115November 17, 2017
AIR BAGS
TAKATA RECALL HAS NO REMEDY FOR THE RECALL ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046442November 16, 2017
FUEL/PROPULSION SYSTEM
THERE IS A VERY STRONG FUEL ODOR COMING FROM REAR LEFT PASSENGER TIRE AREA WHEN TANK GETS COMPLETELY WITH GAS. I NOTICED THE SMELL AFTER LEAVING THE GAS STATION AND BRINGING THE CAR HOME TO PARK IT IN MY GARAGE.THE GAS SMELL IS SO STRONG, IT LEAKS INTO THE HOUSE (VIA ATTACHED GARAGE). INITIALLY I ASSUMED THAT I MUST HAVE JUST SPILLED A LITTLE GAS WHILE PUMPING IT. HOWEVER, THE SECOND TIME I WENT TO FILL THE CAR UP THE SAME EXACT THING HAPPENED. TO DATE WE HAVE NO REMEDY FOR THIS PROBLEM. AGAIN, THIS HAS HAPPENED TWICE SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046443November 16, 2017
AIR BAGS
WE WERE TOLD THAT WE WOULD BE CONTACTED BY THE MANUFACTURER TO REPLACE THE DEFECTIVE AIR BAGS. TO DATE WE HAVE NOT HEARD ANYTHING ABOUT REMEDYING THIS PROBLEM. IT'S DISHEARTENING TO KNOW THAT OTHERS HAVE ALSO NOT BEEN CONTACTED TO SOLVE A LIFE THREATENING PROBLEM FOR THE CONSUMER BASE OF THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046512November 16, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046563November 16, 2017
AIR BAGS
TAKATA RECALL: MERCEDES-BENZ HAS NOT IMPLEMENTED THE RECALL. IS MERCEDES DISPUTING WHETHER THERE IS A DEFECT REQUIRING REMEDIATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046204November 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF CALDWELL (1230 BLOOMFIELD AVENUE, FAIRFIELD, NJ 07004; 973-227-3600), BUT THEY WERE NOT ABLE TO REMEDY THE RECALL DUE TO NOT RECEIVING AIR BAGS FROM TAKATA. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046269November 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF JACKSON, 5397 INTERSTATE 55 NORTH FRONTAGE ROAD, JACKSON, MS 39206) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER WAS HIT FROM BEHIND AND AIR BAG DID NOT DEPLOY. UPDATED 8/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045876November 14, 2017
AIR BAGS
TAKATA RECALL NO SOLUTION AVAILABLE YET, OR LIKELY TO BE SINCE THE COMPANY HAS FILED BANKRUPTCY. MAKES FOR AN UNNERVING SITUATION TO DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045978November 14, 2017
AIR BAGS
I RECEIVED THE NOTICE OVER A YEAR AND A HALF AND MERCEDES STILL DOES NOT HAVE PARTS TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046025November 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. W.I. SIMONSON MERCEDES-BENZ (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403, (855) 677-2690) CONFIRMED THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046031November 14, 2017
AIR BAGS
TAKATA AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046139November 14, 2017
AIR BAGS
TAKATA RECALL I RECEIVED A NOTICE OF "A SAFETY RECALL THAT REQUIRES YOUR IMMEDIATE ATTENTION" NOTICE IN FEB, 2016. I HAVE BEEN TO ALL THE WEBSITES, HAD MY CAR INTO MERCEDES SERVICE FOR OTHER ITEMS SEVERAL TIMES, AND CALLED ALL THE MERCEDES 'RECALL INFO' PHONE NUMBERS, AND HAVE ASKED FOR MY REPLACEMENT THROUGH ALL THESE CHANNELS. I STILL DO NOT HAVE THE REPLACEMENT, OR EVEN A DATE OF WHEN THIS 'SAFETY RECALL' SITUATION WILL BE REMEDIED. I AM BLESSED THAT WE HAVE HAD NO SPECIFIC INCIDENT WITH THE INFLATOR MALFUNCTIONING AND HURTING ANYONE IN MY FAMILY. HOWEVER, I AM NOT HAPPY THAT SOMETHING COULD POTENTIALLY HAPPEN, PER MERCEDES AND NHTSA NOTIFICATIONS, BUT I AM POWERLESS TO DO ANYTHING ABOUT IT SHORT OF PARKING THE CAR. I CAN'T AFFORD TO DO THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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