Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11174562February 5, 2019
AIR BAGS
TAKATA RECALL MY AIRBAG WILL NOT BE REPLACED UNTIL MAY 2020!! WHAT AM I SUPPOSED TO DO FOR A YEAR AND A HALF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174301February 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME CONCERNING MANUFACTURER RECALL NUMBER: 201901001 (AIR BAGS). THE CONTACT WANTED TO SCHEDULE A REPAIR APPOINTMENT FOR OVER THREE YEARS, BUT WAS UNABLE TO DETERMINE WHEN AN AUTHORIZED DEALER WOULD RECEIVE THE PART. THE CONTACT RECEIVED SEVERAL LETTERS FROM THE MANUFACTURER OVER TWO YEARS AGO INDICATING THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS INFORMED THAT THE PART WAS ON A NATIONAL BACK ORDER. A LOANER VEHICLE WAS NOT OFFERED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174379February 4, 2019
AIR BAGS
"TAKATA RECALL" THE FIRST RECALL FOR THIS VEHICLE #16V081 WAS DATED 02/11/2016. I RECEIVED RECALL NOTICES IN 2016/2017 WHICH I HAVE SINCE DESTROYED THAT SAID PARTS WERE EXPECTED IN 2017. I RECEIVED A 3RD NOTICE IN DEC 2017 STATING I WAS PRIORITY GROUP 4 WITH PARTS EXPECTED IN MAR 2108. THAT WAS FOLLOWED BY ONE IN JAN 2108 CHANGING ME TO PRIORITY GROUP 6 WITH EXPECTED PARTS IN SEPT 2018. TODAY I RECEIVED ANOTHER NOTICE, FEB 2019, CHANGING IT FROM A NHTSA RECALL TO A MBUSA RECALL # 2019010001 - PHASE 4, WITH NO EXPECTED PARTS DATE, BUT THEIR WEBSITE SAYS SEP 2019. THIS RECALL WAS ALMOST 3 YEARS AGO AND MERCEDES BENZ SEEMS TO BE DRAGGING THEIR FEET. WHAT DOES THE GOVERNMENT CONSIDER A "REASONABLE AMOUNT OF TIME"? MERCEDES BENZ IS MAKING AND SELLING CARS EVERYDAY WITH OK AIRBAGS. WHY IS THE GOVERNMENT ALLOWING ME TO DRIVE EVERYDAY WITH A DEFECTIVE AIRBAG THAT MAY CAUSE A DEATH AND ALLOW MERCEDES BENZ TO PUT THIS OFF?.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173826February 3, 2019
AIR BAGS
ON MAY 2016 I'VE RECEIVED A SAFETY RECALL NOTICE #16V081. THEN RECEIVED RECALL #17V017 IN MARCH 2017. IT IS NOW FEBRUARY 2019. I'M STILL WAITING. IF THIS IS A SAFETY ISSUE IT'S TAKING WAY TOO LONG. HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173468February 1, 2019
FUEL/PROPULSION SYSTEM
SMELLS LIKE GAS, SEEMS TO BE A SMALL FUEL LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173236January 31, 2019
AIR BAGS
TAKATA AIRBAG RECALL -GOT LETTER FEB 2018 TO REPLACEMENT. IN TOUCH WITH LOCAL MERCEDES NO REPLACEMENT YET. LOCAL SHOP STATES I NEED ANOTHER LETTER FOR REPLACEMENT FROM THE AIRBAG COMPANY. IT BEEN TWO YEARS SINCE I BOUGHT THE CAR. NEED ACTION TO GET REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172965January 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2017. THE DEALER (MERCEDES-BENZ OF MASSAPEQUA, 101 SUNRISE HWY, AMITYVILLE, NY 11701) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170757January 18, 2019
AIR BAGS
TAKATA RECALL, RECALL HAS BEEN OPEN SINCE 2016? DRIVING AROUND WITH A TICKING TIME BOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169914January 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HUNTINGTON (1103 E JERICHO TURNPIKE, HUNTINGTON, NY 11743, (855) 778-7374) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165029January 7, 2019
AIR BAGS
I HAVE BEEN WAITING OVER 3 YEARS FOR MERCEDES BENZ TO REPAIR MY TAKATA AIRBAG RECALL. EACH TIME I CALL THE LOCAL DEALERSHIP THEY INFORM ME THEY DO NOT HAVE ENOUGH PARTS TO FIX MY VEHICLE AND HAVE TO WORK ON THE OLDER VEHICLES FIRST. THE LAST TIME I CALLED MY LOCAL DEALERSHIP I WAS TOLD IT COULD BE MARCH 2019 WHICH WILL BE APPROXIMATELY 4 YEARS I HAVE BEEN WAITING AND CONTINUING TO HAVE TO DRIVE A DEFECTIVE AND DANGEROUS CAR. I DONT HAVE A CHOICE, I HAVE TO GO TO THE DOCTOR DUE TO DISABILITIES AND ALSO LOST MY JOB. IT JUST DOES NOT SEEM FAIR THAT I BOUGHT A CAR AS REPUTABLE AS A MERCEDES BENZ AND NOW I HAVE TO DRIVE IT DEFECTIVELY FOR OVER 3 YEARS. IN FLORIDA, WHERE I LIVE, I HAVE READ THE POSSIBILITY OF RUPTURE IN THE AIRBAG IS GREATER DUE TO THE HUMIDITY. DO I HAVE TO DIE BEFORE SOMETHING IS DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164727January 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (ORRIN B. HAYES MERCEDES-BENZ, 543 W MICHIGAN AVE, KALAMAZOO, MI 49007) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164751January 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164637January 2, 2019
AIR BAGS, AIR BAGS:SIDE/WINDOW:CURTAIN
MY WIFE WAS T BONE ON DEC., 24, 2018 BY ANOTHER VEHICLE SHE FLIPPED 2 TIME AND HIT A GUARD RAIL THE AIR BAGS NEVER DEPLOYED. SHE IS NOW HOME AND HEALING. I WANTED TO KNOW HOW SHE WILL BE COMPENSATED MY YOUR COMPANY CAUSE THE AIR BAGS WAS NEVER FIXED IN HER CAR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11164374January 1, 2019
AIR BAGS
TAKATA THE DRIVER-SIDE FRONTAL AIRBAGS IN CRASH COULD DEPLOY AND CAUSE METAL FRAGMENTS TO STRIKE THE DRIVER OR OTHER OCCUPANTS POSSIBLY CAUSING DEATH OR INJURY. THE MANUFACTURE HAS NOT PROVIDED REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164235December 31, 2018
FUEL SYSTEM, GASOLINE, FUEL/PROPULSION SYSTEM, STEERING, SUSPENSION
I'VE BEEN SMELLING GAS AN FUMES FIELD ABOUT 3 MONTHS AND NOTICED THATLAYELY IVE BEEN LOSING GAS AND MILEAGE AT FIRST I THOUGHT IT JUST BE OVER FLOW BUT IT'S GOTTEN WORSE.IM NOW HAVING TROUBLE GETTING MY CAR INTO THT RIGHT GEAR I CAN ONLY THINK THAT MY GAS AND TRANSMISSION IS FAULTERING SOMEHOW THOUGH I HAVEN'T TAKEN IT IN DUE TO MONEY ISSUES AT THIS TIME. MY STEERING COLUMN AND HANDLING SEEMS OUT OF ALIGNMENT COLUMN FEELS SHAKEN AND FAULTY AND DIFFICULT TO HANDLE AT TIMES AT OTHERS TIMES
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11163808December 28, 2018
AIR BAGS
TAKATA AIR BAG MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163813December 28, 2018
AIR BAGS
TAKATA RECALL STATING THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. MBZ KEEPS POSTPONINGB THE REPAIRS FOR 3 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163229December 23, 2018
AIR BAGS
TAKATA RECALL, PARTS STILL NOT AVAILABLE (ZONE A VEHICLE, CALIFORNIA, BUILT IN 2011).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161965December 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF ALEXANDRIA, 200 S PICKETT ST, ALEXANDRIA, VA 22304, 703-341-2100) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156957December 8, 2018
AIR BAGS
TAKATA RECALL I OWN A 2010 MERCEDES GLK 350 AND WAS FIRST NOTIFIED BY MERCEDES BACK IN MAY OF 2016 WITH AN ANTICIPATED REPAIR DATE OF SEPTEMBER 2017. THAT WAS THEN CHANGED TO MARCH 2018 AND THEN SEPTEMBER 2018. THE LATEST INFORMATION NOW STATES SEPTEMBER 2019 AND I HAVE NO FAITH THAT IT WILL BE COMPLETED BY THEN. I FIND THIS DEPLORABLE AND CAN'T BELIEVE THAT THE DEPARTMENT OF TRANSPORTATION ACCEPTS THIS CONTINUOUS PUSHBACK OF REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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