Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11278227November 5, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. WHILE THE CONTACT'S SPOUSE WAS DRIVING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SCOTTSDALE (4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251, (480) 409-0409) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT A PLASTIC TUBING LEADING TO THE FUEL INJECTOR FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. VEHICLE WAS TAKEN TO MERCEDES BENZ OF CHANDLER (CHANDLER, AZ) FOR REPAIRS. CONSUMER WAS ALSO INFORMED THAT THE PLASTIC RESERVOIR WAS CRACKED. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278239November 5, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PARK PLACE MOTORCARS MERCEDES-BENZ (LOCATED AT 5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278031November 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED NAPLETON-MERCEDES AT 219-951-4550 (LOCATED AT 1349 INDIANAPOLIS BLVD, SCHERERVILLE, IN 46375) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276850October 30, 2019
AIR BAGS
2012 MERCEDES-BENZ GLK350 4MATIC. CONSUMER WRITES IN REGARD TO 2 TAKATA SAFETY RECALLS INTERIM NOTICE NHTSA #19V010 'REPLACE PASSENGER-SIDE AIRBAG MODULE'. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277152October 30, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2017. MERCEDES-BENZ OF BELLEVUE (11850 BEL-RED RD, BELLEVUE, WA 98005, (425) 249-7391) WAS CONTACTED AND STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270719October 24, 2019
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE WHEELS SERVICED. THE CONTACT WAS INFORMED THAT THE LUG NUTS WERE DEFECTIVE AND A SPECIAL WRENCH WAS NEEDED TO BREAK OFF THE LUG NUTS. THE CONTACT SPOKE WITH MERCEDES-BENZ OF ARCADIA (101 N SANTA ANITA AVE, ARCADIA, CA 91006, 626-701-8904) AND WAS INFORMED THAT THE LUG NUTS WERE NOT DEFECTIVE. THE DEALER OFFERED THE CONTACT TO PURCHASE A SPECIAL WRENCH AND BOLTS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270728October 24, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270381October 23, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS MORE PREVALENT AFTER REFUELING THE VEHICLE. THE CONTACT REMOVED THE REAR SEAT OF THE VEHICLE AND NOTICED A FUEL LEAK AROUND THE FUEL TANK AND BOTH FUEL PUMPS. THERE WAS ALSO EVIDENCE OF A FUEL LEAK UNDERNEATH THE VEHICLE AFTER REFUELING. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270029October 21, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268147October 13, 2019
FUEL/PROPULSION SYSTEM
WHEN I FILL UP MY 2011 GLK 350 WITH GAS I HAVE A VERY STRONG RAW GAS SMELL FROM THE VEHICLE. IT IS SO BAD THAT I AM AFRAID IT WILL CAUSE A FIRE INSIDE MY GARAGE. IT GOES AWAY AS THE FUEL IS RUN OUT OF THE VEHICLE. I CHECK WITH MERCEDES AND WITH MY VIN # IT WAS NOT ON A RECALL LIST HOWEVER MANY OTHER GLK 350 WERE ON A RECALL LIST FOR THE SAME PROBLEM. IT IS RECALL 12V557000. I FEEL MERCEDES SHOULD COVER ALL 2011 GLK 350 FOR THIS ISSUE AS IT IS A DEFINITE SAFETY ISSUE WITH RAW GAS LEAKING. IT WAS ALSO IN A BULLETIN SENT TO DEALERS ABOUT THIS ISSUE. NHTSA ID 10059568. IT IS A LEAKING FUEL FILTER FLANGE. IT IS ALSO A VERY DANGEROUS PROBLEM!! THE FIX FOR IT IS REPLACE THE FUEL FILTER FLANGE AND PLASTIC PUMP ALSO NORMALLY AT A COST OF $1200.00 AT THE DEALER. MERCEDES NEEDS TO RECALL ALL 2011-2012 GLK 350 FOR THIS ISSUE IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267903October 11, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED UPON STARTING THE VEHICLE. THE CONTACT HAD A NEIGHBOR INSPECT THE VEHICLE AND A DIAGNOSTIC CODE APPEARED, INDICATING A FUEL LEAK. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AND LEFT A MESSAGE WITH MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761, 909-212-8400) AND HAD BEEN WAITING FOR A CALL BACK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST SINCE HER VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267928October 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HIS VIN WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF TEMECULA (LOCATED AT 40910 TEMECULA CENTER DR, TEMECULA, CA 92591, (951) 216-7800) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267699October 10, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING MERCEDES-BENZ OF NORTH LAKE (10725 NORTH LAKE AUTO PLAZA BLVD, CHARLOTTE, NC) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266150October 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LITTLETON (8070 S BROADWAY, LITTLETON, CO 80122, (303) 738-7700) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265889October 3, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HEARD A HUMMING NOISE COMING FROM THE AIR BAG COMPARTMENTS ON BOTH THE FRONT DRIVER AND PASSENGER SIDES OF THE VEHICLE. THE CONTACT CALLED WALTER'S MERCEDES-BENZ OF RIVERSIDE (LOCATED AT 3213 ADAMS ST, RIVERSIDE, CA 92504, 951-441-6182) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 2/2091081908. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265894October 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). RICK HILL IMPORTS, INC.(LOCATED AT 861 E STONE DR, KINGSPORT, TN 37662, (877) 549-1572) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265768October 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). MERCEDES-BENZ OF HENDERSON (925 AUTO SHOW DR, HENDERSON, NV 89014, (702) 485-3000) WAS CALLED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT SPOKE WITH A MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE AS LONG AS SHE AVOIDED A CRASH. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT WAS INFORMED THAT SHE WOULD RECEIVE ANOTHER LETTER ONCE THE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265396October 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED AN EMAIL NOTIFICATION AND WAS INFORMED THAT THE PART WAS AVAILABLE FOR THE REPAIR AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE CONTACT CALLED MERCEDES-BENZ OF SHREWSBURY (760 BOSTON TURNPIKE, SHREWSBURY, MA 01545, (508) 581-5600) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT HE WAS NOT LOCATED IN ONE OF THE HOT ZONES. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258552September 27, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF LOVELAND (LOCATED AT 4040 BYRD DRIVE, LOVELAND, CO 80538, 855-249-1548) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258005September 25, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF FAIRFIELD (165 COMMERCE DR, FAIRFIELD, CT 06825, (203) 583-4467) AND WAS INFORMED THAT THERE WAS NO RESOLUTION TO THE ISSUE AND THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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