Mercedes-Benz GLB-Class Complaints (2020)

63 consumer complaints on file.

#11597573June 28, 2024
UNKNOWN OR OTHER
Power Liftgate (via key fob – SmartKey). Mercedes GLB250. Was told by Mercedes employees that all cars operate the same. oSensor that automatically stops liftgate if it detects an obstruction does not retract to allow someone reaching in the trunk to safely exit the trunk. oThe liftgate stops, but it does not do so until it has hit/touched the objection or obstruction. oWhen you press the trunk button on the key fob, the liftgate only raises slightly (maybe 2 inches). oIf you press the key fob again, the liftgate just continues to go up and down within those few inches and continues to hit/touch the object/obstruction each time you press the button. Half of my body was trapped in the trunk. Suffered injury to shoulder and hand. oI was taking grocery bags out of the trunk and had the key fob in my pocket. oAn item fell out of the bag so I reached into the trunk to grab it. oAs I leaned in, the body of the car must have come into contact with the key fob and the trunk came down (closed). oI did not have time to exit the trunk and ½ of my body became trapped in the trunk. oI had just enough space to move my right hand to take the key out of my pocket. oI pressed the trunk button, but the liftgate did not fully retract. It went up slightly and came back down hitting/touching my body. oI did not have enough room to get out of the trunk. oI was in a garage where no one could hear me scream for help. oI had to push up with my left hand and use excessive force with my back and right shoulder to lift the heavy trunk. Mercedes inspected the car and said nothing is wrong. Letter provided. oSeveral Mercedes employees at the dealership were present when I demonstrated the issue. They had no explanation. oSales manager stated that he tested the trunk (cars located at the dealership) and they do retract but understood my concerns as it only retracts slightly. oNo one seems to understand that serious risk this possesses, unless they were to be trapped i
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11596906June 26, 2024
STRUCTURE
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the liftgate, the rear spoiler above the liftgate became loosened while raising and scratched the roof of the vehicle. The contact stated that the rear spoiler had not detached. The vehicle was taken to the dealer, and the contact was informed that the failure was caused by external factors, unrelated to NHTSA Campaign Number: 20V480000 (Structure), which had previously been performed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594846June 17, 2024
ENGINE
The engine made a knocking sound and i pulled over on the side of the road took the car to MB dealership to get the recall fixed but i was told the recall cannot be fixed until the engine is fixed. MBUSA refuses to replace the engine even though it is fully covered under warranty. Thus because i cannot get a recall done for my safety unless i get an engine replaced. This is absolutely horrible. MB knows they produced a bad engine and are forcing us to pay out of our pocket then they will fix the recall on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575249March 4, 2024
ENGINE
Engine failure. Engine has no compression which is causing injection fueler to fail. The head engine has gone bad at 50,000 miles. Head engine must be replaced and is on back order per Mercerdes Benz. After research on the issue I’ve noticed the Year/Make/Model this is issue is common at the 40k-50k mile mark. This is a manufactured issue that Mercerdes needs to fix if so common within the car and also unsafe. Not okay for a new car to have engine failure this early
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570269February 6, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions however, the dealer was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564012January 7, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Since the beginning of the vehicle purchase, we heard fine metal rattling sound on the front driver side tire. Had it checked with the dealer and they recommended no repair. Now driven about 35K miles and started very loud metal scratching sound when wheels turned to right. Inspection showed bent brake cover that was wearing tire uneven. Dealer claims that we went over a large bump that bent the brake cover but no such thing happened and this location is where we have been hearing this fine rattling since buying new. Raising a possibility that the manufacturing and securing process of parts around this area was not done fully and eventually cause inappropriate contact induced brake covering damage and tire wear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545725September 20, 2023
ELECTRICAL SYSTEM
My GLB250 does not fall under recall 2020070009 however after taking it through the car wash the entire display instrument went out and car will not turn on and off. They are telling me the car had water damage and it is on me to fix?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529163June 27, 2023
STRUCTURE
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the trunk of the vehicle, the rear spoiler detached from the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear spoiler needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V480000 (Structure) however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512281March 16, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
There's a recall on the display monitor the screen will go black sometimes come back on sometimes never come back on there was a update to fix the issue if the update doesn't work they will have to change the display module or computer that controls it when I brought it to the dealer they want to charge me to replace the display or computer , I called the manufacturer and they refused to fix the recall problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506975February 13, 2023
UNKNOWN OR OTHER
Gap between frame and windshield causing unbearable squealing noise when driving above 75 mph. Unable to hear exterior surroundings and the squealing is causing aggravation to the ear drums of all passengers. Video provided to Mercedes dealer technician and issue has been inspected and confirmed by dealer. I am the 2nd owner of the vehicle and it was purchased around October/November 2022. The issue was noticed during a road trip from Jacksonville to Orlando, FL in December of 2022. There are no warning lamps or messages. However, there appeared to be a minor leak when the heat was turned on but that was not addressed when viewed by the technician. Currently, a timeframe has not been provided by Mercedes when a new windshield will be available from Germany. So at this time, I am still driving the vehicle enduring the noise since that is my only means of transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506576February 10, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car has a recall from May 2021, I purchased my car Oct 2022. When asked about the recall the finance manger at Mercedes Benz of South San Francisco, Rapheal Chin stated it was no open recalls on the car. When I pointed out the repair order didn’t match the car fax, it was explained by the salesman that it was completed. But NHTSA says that it was not fixed. When trying to get it fixed my car sat at the dealership for 8 days with no understanding of how to fix my car. This is clear neglect on the manufacturer and is causing me grief! My car says no updates needed, my Mercedes Benz Me App, says no updates needed but yet this recall is still open over a year later. I’ve called customer care 12 times in one day with no help. It seems as though no one throughout the Mercedes Benz company can assist me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498804December 25, 2022
UNKNOWN OR OTHER
I had this safety recall done already why is it not removed it was done at the dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489214October 13, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while driving at approximately 30 MPH the vehicle had started shaking as if the engine was going to stall. The contact stated the check engine light was illuminated. The contact pulled over and stopped the vehicle, when she restarted the vehicle it had stopped shaking. The contact stated that the vehicle failure had been intermittent but had become a recurring failure and the vehicle had stalled several times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel injectors and a gas cap needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had researched online and related failure NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline). The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486681September 27, 2022
AIR BAGS, SEAT BELTS
Driver hit at or around 35 MPH while making a left turn. Side airbags failed to deploy and did not protect driver from head/neck/shoulder injury. Upon impact, the seat belt did not restrain driver's body from thrashing against driver's car door.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11483842September 10, 2022
UNKNOWN OR OTHER
My vehicle have bad smell coming from air conditioner vents. Took to the dealer two time in one month to find out the cause. It smells like mold inside the evaporator coil. Dealer cleaned with some kind of sanitizer to kill the mold. But the smell keep coming back over and over. Vehicle has only 3900 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478756August 11, 2022
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz GLB250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470863June 24, 2022
BACK OVER PREVENTION
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that upon purchasing the vehicle, the rearview camera failed to activate while reversing. The contact stated that whenever the rearview camera was activated a black or blank screen would be displayed; and the screen remained activated while driving. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 22V232000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was notified of the failure and informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but did not provide any assistance. The failure mileage was approximately 16. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461636April 21, 2022
SUSPENSION
The integral carrier that supports the front axle caused it to fail. Front axle carrier failed and resulted in a loss of steering control, and hit the curb. Luckily, there was no crash, although the Manufactured had warned about the risk of a crash. Here is a recall description: NHTSA ID: 21V990000 Issued: Dec 12, 21 Number of Vehicles: 00038312 STEERING Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 AMG GLB35, 2019-2020 A220, and 2020 GLB250 vehicles. The integral carrier that supports the front axle may corrode, causing it to fail. Front axle carrier failure may result in a loss of steering control, increasing the risk of a crash. Dealers will inspect and replace the integral carrier, as necessary, free of charge. Owners were notified of the safety risk on January 28, 2022. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458440March 26, 2022
UNKNOWN OR OTHER
1) As I was driving on the highway, the TRANSMISSION went into neutral. An error message on the display said that there was a transmission issue and to stop the car. 2) Fortunately, I was able to safely pull off the road without incident. However, there are many places that I wouldn't have been able to do that (for example, on the Sagamore Bridge which I use daily). I could not accelerate and I was rapidly slowing down. I could have been rear-ended by one of the many tractor trailers that were on the road at the time as they are not able to slow down as quickly as a car. 3) The car is currently at the dealership - MB of Hanover, MA - awaiting a service appointment. To my knowledge, they have not yet tested it to see if they could replicate the issue. I have called the salesperson that we were talking with on 3/25 several times but he won't return my call. 4) Not yet. 5) There was a red warning message that said that the transmission failed and to stop the vehicle. When I placed the vehicle in park, it disappeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451402February 10, 2022
STEERING, SUSPENSION
The contact owns a 2020 Mercedes Benz GLB250. The contact stated that while her husband was driving at approximately 45 mph and merged to the left, the driver was losing control of the steering and crashed into the meridian. The contact noticed that the front axle fractured and detached from the vehicle. A police report was filed. The vehicle was towed to a towing lot. The dealer was not contacted. The vehicle was damaged. The contact received a notification of NHTSA Campaign Number: 21v99000 (steering, suspension). The manufacturer was notified of the failure. The approximate failure mileage was 22,300.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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