Mercedes-Benz GLA-Class Complaints

329 consumer complaints on file.

#11574178February 27, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
The panoramic sunroof will not open on one side rendering the sunroof unusable. this problem is happening often on this Mercedes model. Looks like Mercedes used plastic guide to move the sunroof back and forward and if you take a bump while driving with the sunroof on the tilted position it will break the plastic tracks rendering the sunroof unusable. this is a time-consuming fix because the interior of the car needs to come out to completely remove the sunroof and replace the damage part with the same original part that will break again under the same circumstances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573829February 25, 2024
FUEL/PROPULSION SYSTEM
A few times a week I will go to start my car and the smell of gas is too much to bear inside the vehicle! You can smell it for hours and is hard to drive with the windows up!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573413February 22, 2024
ENGINE
I have a 2017 GLA-250 with 90k miles and check engine light is on. My mechanic told me it was engine code P052E-71 crankcase ventilation valve and was a very known problem with 4 cylinder turbo engine and mercedes benz has extended emissions warranty for this issue. Called Mercedes dealership and they told me my model was NOT covered. Only models 2015-2020 C/E/CLC/SLC/SLK. What a bunch of crap! All these models have the same engine. Cost of repair $2,300. I will never buy another Mercedes again. Company doesn't stand by their product when they know they have a known problem. My model should be covered. This is an emissions problem that they should recall for all models with 4 cylinder turbo engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573477February 22, 2024
FUEL/PROPULSION SYSTEM
Smelling gas in the inside of vehicle when starting the engine. The smell of gas while driving dizzy and headache have drive with windows down until smell is no longer in the inside of vehicle. Took vehicle in and was charged $1500 no smell for about a week then called to let them know issue is still there took car back and was told the couldn’t smell anything. Started February 2023 as of today one year later still have the gas smell in vehicle repair shop is just taking my money and want me to keep bring in vehicle but issues still exist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570114February 5, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2015 Mercedes-Benz GLA250. The contact stated while driving at an undisclosed speed, the vehicle sputtered, and the check engine warning light illuminated. In addition, the collision assists warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed PVC valve. Additionally, the transmission assist needed service due to overheating. The collision assist warning light was reset. The vehicle was repaired. The contact stated that the failure had reoccurred, and the collision assist, and the check engine warning lights illuminated again. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure occurred four times. The vehicle was repaired twice by the dealer and once by an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569250February 1, 2024
VISIBILITY
The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that there was water leaking from all four grab handles above the front and rear driver's and passenger's side seats. Upon inspection, the contact noticed water stains around the sunroof and headliner. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 18V912000 (Visibility, Air Bags); however, the VIN was not included in the recall. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567146January 23, 2024
ENGINE, FUEL/PROPULSION SYSTEM
When it first started to malfunction, my car would suddenly loose power out of nowhere and pretty much stop wherever. It's done it when I was crossing a busy intersection and it stalled right in the middle of the road causing other cars to have to stop or go around me. It has also stopped while I was driving on the freeway. I didn't even have enough power or momentum to pull off to a safe lane and almost caused an accident and several times while I was driving up a narrow two way road in the mountains. Later down the road my check engine light came on and I got the code p205e, Crankshaft ventilation breather hose is clogged, then my car lost power for good. It has been parked for almost a year now because I can't afford the repair and I am still paying car payments and insurance on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566364January 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while the vehicle was idling, there was an abnormally strong fuel odor inside and outside of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that fuel was leaking from the fuel rails at the fuel injectors. The mechanic related the failure to NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563803January 5, 2024
FUEL/PROPULSION SYSTEM
Car smells strongly of gasoline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562966January 2, 2024
ENGINE
I was getting of the highway when i heard a knocking sound. I pulled off the road and had my vehicle towed to my mechanic. According to my mechanic. I need a new motor because of a weld failure on the crankshaft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563146January 2, 2024
ENGINE
Have seen a lot people I know with Mercedes have a code p052e and it cost over 2000 grand to repair. Should be a resall since a lot have been having same problem with the same code. Went off for now but I’ve seen online a lot saying it had check engine light come on again!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562014December 27, 2023
ENGINE
The contact owns a 2015 Mercedes-Benz GLA250. The contact stated when the vehicle was started, the check engine warning light illuminated, and there were fumes from the exhaust entering the cabin of the vehicle. Additionally, while driving at various speeds, the vehicle stalled. The contact stated that the failure persisted. The vehicle was taken to the dealer to be diagnosed; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557943December 1, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On four separate occasions since purchasing the vehicle brand new in October 2021, the emergency braking system has engaged while driving at a high rate of speed on the freeway. These incidents have been reported to the dealership during servicing and they have indicated no faults with the system. Two more incidents have occurred since the last inspection and the car will be inspected one more time on 12/2/23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556301November 21, 2023
UNKNOWN OR OTHER
Panoramic Roof exploded without any outside influences causing this...many on your radar...dangerous...not sure why the NHTSA has not ordered a recall...there have been thousands of these same issues across many manufacturers. Almost caused a crash due to the startle effect of the explosion. MBZ does not make a replacement part for this. Why is that? There's a reason behind this. It's the gov'ts responsibility to keep us safe...Insurance paid for the replacement...MBZ does not make it...there are no aftermarket replacements for this. Dealership has had the car on it's lot for 5 weeks...it's been out of order for 8 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555303November 15, 2023
ENGINE, BACK OVER PREVENTION: WARNINGS
I was driving on the highway and when I stopped because there was traffic my car completely cut off. Screen and display went back and then it came back on and went into neutral and when I went to shift gears and try to change into drive it would not allow me to change gears. I had to turn the car off and turn it back on. THIS WAS ON THE HIGHWAY!!! This happened 2 times on my way home. I have a 2016 Mercedes my coworker has the same vehicle but the 2015 model. She has the SAME ISSUE. Her car is in the shop now and the mechanics are trying to see what the issue may be and I have an appointment at the end of the week. I have looked this issue up and there are TONS of people reporting this issue and I cant believe there is no recall! This is beyond dangerous and someone could die because of this. My coworker brought it to my attention and if we didn't drive the same vehicle I wouldn't have looked into this. However its NOT a coincidence that we both have Mercedes same make and model that cuts off and goes into neutral when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554361November 9, 2023
STEERING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
The contact owns a 2019 Mercedes-Benz GLA250. The contact stated while driving 30 MPH, the vehicle lost power steering functionality and the vehicle independently turned off. The contact pulled over to the side of the road and restarted the vehicle. Several unknown warning lights were illuminated. The vehicle was diagnosed by an independent mechanic. The contact was informed that the front driver’s side wheel speed sensor needed to be replaced. The wheel speed sensor was replaced; however, the failure recurred. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552626October 30, 2023
ENGINE
Crankcase Vent Value defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551496October 23, 2023
ENGINE
Positive crankcase ventilation regulator valve preformence I know alot people have same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550643October 18, 2023
POWER TRAIN
The contact owns a 2015 Mercedes-Benz GLA250. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond. The message "Take Vehicle to Your Dealer" was displayed. The contact noticed that the gear shift indicator light was in neutral (N) while the gear shifter was in drive (D). The contact stated that she shifted out of drive (D) and back into drive (D), and the vehicle responded as needed. The contact stated that the failure occurred on two occasions. The contact stated that she had stopped driving the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 117,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550412October 17, 2023
POWER TRAIN
The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while his wife was driving 25 MPH, the transmission inadvertently shifted into neutral(N). The Reverse Inoperative message was displayed. The contact's wife turned off and restarted the vehicle before driving to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 21V033000 (Power Train) however, the VIN was not included in the recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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