Mercedes-Benz C-Class Service Bulletins

930 manufacturer communications on file.

• November 10, 2025•Document ID: 11025471

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  LI27.35-P-079971

  Date Added:

  November 11, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Possible complaints about shift quality, issues with learning the park lock, and slipping/rinse entries in the EEPROM or Transmission Health system following the replacement of the below components: - The electrohydraulic control unit (EHS valve body) in transmission 725.0/725.1 - The repair kit for the control unit (VGS) in transmission 725.0 Cause Missing, incorrectly installed, or damaged guide tubes on the EHS valve body. Remedy Check for the correct installation of the guide tubes (refer to attachments under “Cause”), correct installation if necessary. Parts Catalog References: NAG3M 725.1 AND NAG3C 725.0 (AMG only): Part numbers 100, 120, 150, 160 NAG3C 725.0 (Non AMG): Part numbers 280, 290, 330, 340 NOTE: If any of these guide tubes are not installed and the vehicle is driven, it will create several rinse and slipping events in the EEPROM data. These values caused by incorrect installation need to be erased to prevent future misdiagnosis. Submit a TIPS case to the Powertrain inbox with the following to receive the necessary reset password: - Initial Quick Test w/ Freeze frame data - VGS Control Unit Log - IPR Result - Initial EEPROM data (before repairs) - Latest EEPROM data - Photo of oil level ultrasonic measurement next to XENTRY specifications Please provide detail regarding the reasoning for the initial replacement in your workshop findings and measures performed. (This topic was covered in the July 2022 and July 2024 Passenger Car Tech Topics)

  Associated Products (94)

  2026 Mercedes-Benz AMG GT2025 Mercedes-Benz AMG GT2025 Mercedes-Benz C-Class2025 Mercedes-Benz G-Class2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz GLS-Class2025 Mercedes-Benz S-Class2025 Mercedes-Benz SL-Class2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz G-Class2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2024 Mercedes-Benz S-Class2024 Mercedes-Benz SL-Class2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz G-Class+ 74 more
  Associated Documents

  • DownloadMC-11025471-0001.pdf↗
• November 6, 2025•Document ID: 11025544

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI68.20-P-080012

  Date Added:

  November 14, 2025

  Manufacturer:

  MERCEDES BENZ

  Summary

  Complaint USB port not functioning properly. Cause Most reported USB port issues are due to improper use or contamination. Note: Any repair costs must be discussed with the customer beforehand. Common external factors identified include: • Fluid intrusion • Broken bushings or physical damage See attachments. Remedy If a component needs replacement without visible external damage, submit a detailed TIPS case. Include information on all connected external devices (e.g., charging cables, USB drives, hard drives).

  Associated Products (67)

  2026 Mercedes-Benz CLA-Class2026 Mercedes-Benz GLA-Class2026 Mercedes-Benz GLB-Class2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz C-Class2025 Mercedes-Benz CLA-Class2025 Mercedes-Benz CLE2025 Mercedes-Benz E-Class2025 Mercedes-Benz EQB-Class2025 Mercedes-Benz G-Class2025 Mercedes-Benz GLA-Class2025 Mercedes-Benz GLB-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz S-Class2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class2024 Mercedes-Benz CLE2024 Mercedes-Benz E-Class2024 Mercedes-Benz EQB-Class+ 47 more
  Associated Documents

  • DownloadMC-11025544-0001.pdf↗
• November 5, 2025•Document ID: 11025536

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  LI27.60-P-079969

  Date Added:

  November 14, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Harsh 2-1 downshifts when coming to a stop with ECO start-stop function turned OFF. Note: When ECO start-stop is active, the engine is shut off before the 2-1 shift and the complaint will not occur. Cause Software application when engine is running. Remedy Short-term remedy: Perform IPR and follow the instruction to perform standstill adaptations. Long-term Solution: Aftersales software is currently in development. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicle’s warranty in any way.

  Associated Products (11)

  2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz C-Class2025 Mercedes-Benz E-Class2025 Mercedes-Benz GLC-Class2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLE2024 Mercedes-Benz E-Class2024 Mercedes-Benz GLC-Class2023 Mercedes-Benz C-Class2023 Mercedes-Benz GLC-Class2022 Mercedes-Benz C-Class
  Associated Documents

  • DownloadMC-11025536-0001.pdf↗
• November 5, 2025•Document ID: 11025150

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  LI27.60-P-079968

  Date Added:

  November 7, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint A harsh 5-4 downshift can be felt during deceleration while braking or coasting. It may be mistaken for a hard brake engagement Cause Poor learning of brake B06 adaptation values over time. Remedy Short-term remedy: 1. Perform IPR and follow the instructions. 2. Perform resetting of deceleration values (VGS > Special Procedures > Special procedure > Resetting learned values Deceleration mode) 3. Perform standard adaptation 4. Reevaluate the concern and release vehicle if no longer present Note: ALL steps (resetting learned values and standard adaptation) must be completed to fully resolve the complaint. Long-term measure: Aftersales software is currently in development.

  Associated Products (19)

  2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz C-Class2025 Mercedes-Benz E-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz GLE-Class2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLE2024 Mercedes-Benz E-Class2024 Mercedes-Benz GLC-Class2024 Mercedes-Benz GLE-Class2023 Mercedes-Benz C-Class2023 Mercedes-Benz CLE2023 Mercedes-Benz E-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz GLE-Class2022 Mercedes-Benz C-Class2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-11025150-0001.pdf↗
• November 3, 2025•Document ID: 11025548

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI82.62-P-079964

  Date Added:

  November 14, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Frontbass in the driver’s and/or front passenger side’s footwell not functioning. Cause Overload in the critical limits at high volume and strong bass setting. Remedy Replacement of the speakers on both sides with the more robust versions: A2548202301 Front bass left A2068206601 Front bass right Note: In some cases, the locking mechanism of the plug must be reworked. To do this, remove the area marked in red in the attachment using a suitable tool.

  Associated Products (3)

  2025 Mercedes-Benz C-Class2024 Mercedes-Benz C-Class2023 Mercedes-Benz C-Class
  Associated Documents

  • DownloadMC-11025548-0001.pdf↗
• November 3, 2025•Document ID: 11025100

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  LI27.10-P-075869

  Date Added:

  November 6, 2025

  Manufacturer:

  MERCEDES-MAYBACH

  Summary

  Complaint Only vehicles with a variable transfer case are affected. This can be identified through control unit N45 or N15/7 in the quick test. When accelerating with light load, vibrations or jolting sensation may come from the drivetrain. It may be mistaken for a harsh shift. Cause Modified oil quality of the transfer case over time Remedy 1. Check initial quick test for faults in the following control units. N45 or N15/7 - All-wheel drive (ARS) N127 - 'Drivetrain' (PTCU) control unit Y3/8 - Transmission control for 9-gear transmission (VGS) N3/10 - Engine electronics for combustion engine If faults are present: Process them as per the guided test in Xentry. If no faults are present: 2. Check the transmission oil level If the oil level is correct: 3. Unplug the connector for the transfer cases control unit and reassess the vehicle on a subsequent test drive If the complaint no longer occurs with the control unit disconnected: 4. Perform an oil change of the transfer case according to WIS specifications - Collect an oil sample of the original fluid 5. Complete all transfer case Tech-in processes located under VG Control Unit > Adaptations - Resetting the oil service data - Calibration of N15/7 5. Perform road test of vehicle to bring transmission to operating temperature ( >60C ) 6. Operate vehicle in full circle with steering at full lock - 5x to the left - 5x to the right 7. Perform an extended 200mi road test to ensure the clutches are properly conditioned with the new oil. 8. Reassess the concern and release the vehicle if no longer present. If the concern continues to occur with the control unit disconnected or after the above steps have been performed, please submit a TIPS case to the Powertrain inbox with the following information: - Initial quick test with fault freeze frame data - Initial transmission EEPROM data - VGS and Transfer Case Control Unit Log (N45 or N15/7) - Photo of the original oil condition - What color was the fluid drained from the transfer case before the oil change? - Was an oil sample collected, and can you provide a photo of the original fluid? - What color and part number fluid was used during the oil change? - How far was the vehicle driven after?

  Associated Products (103)

  2026 Mercedes-Benz AMG GT2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz AMG GT2025 Mercedes-Benz C-Class2025 Mercedes-Benz E-Class2025 Mercedes-Benz G-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz GLS-Class2025 Mercedes-Benz S-Class2025 Mercedes-Benz SL-Class2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz E-Class2024 Mercedes-Benz G-Class2024 Mercedes-Benz GLC-Class2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2024 Mercedes-Benz S-Class2024 Mercedes-Benz SL-Class+ 83 more
  Associated Documents

  • DownloadMC-11025100-0001.pdf↗
• October 28, 2025•Document ID: 11024631

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  LI20.10-P-074508

  Date Added:

  October 30, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Check engine lamp illuminated. Fault code stored P012800-The coolant temperature is below the coolant thermostat specified temperature. Cause Various possible causes Remedy 1- Update HVAC with latest software 2- Perform guided test for fault P012800 and performed repairs per XENTRY diagnosis. - If thermostat requires replacement flush cooling circuit in both directions with 150L of water. MY 2020 GLC350e 253.953 only 3- Update the software of engine control unit N3/10. New version A2749022102 A2749032506. Note- If the guided test passes no repair should be performed. SW update for remaining hybrid models is in development for ME control unit to resolve this fault.

  Associated Products (6)

  2020 Mercedes-Benz GLC-Class2019 Mercedes-Benz GLC-Class2018 Mercedes-Benz C-Class2018 Mercedes-Benz GLC-Class2017 Mercedes-Benz C-Class2016 Mercedes-Benz C-Class
  Associated Documents

  • DownloadMC-11024631-0001.pdf↗
• October 24, 2025•Document ID: 11024426

  Service Campaign
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  NCU - 2024090017

  Date Added:

  October 23, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the door control unit software does not correspond to current production specifications. In this case, the 12V starter battery may sporadically discharge. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the door control unit software.

  Associated Products (8)

  2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz C-Class2025 Mercedes-Benz GLC-Class2024 Mercedes-Benz C-Class2024 Mercedes-Benz GLC-Class2023 Mercedes-Benz C-Class2023 Mercedes-Benz GLC-Class2022 Mercedes-Benz C-Class
  Associated Documents

  • DownloadMC-11024426-0001.pdf↗
• October 20, 2025•Document ID: 11024405

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  LI42.10-P-079904

  Date Added:

  October 21, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint At low speeds and light brake pressure, brakes will make a groaning or honking noise. Cause Frictional vibrations with very light brake pressure/modulations. Remedy This condition can be duplicated on most vehicles. To validate, use a like for like reference vehicle. The noise is normal behavior under the conditions listed. With very light brake pressure this noise can be induced/caused due to normal brake pad and brake rotor vibrations. Exchanging brake components will not rectify.

  Associated Products (98)

  2026 Mercedes-Benz AMG GT2026 Mercedes-Benz CLA-Class2026 Mercedes-Benz GLA-Class2026 Mercedes-Benz GLB-Class2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz AMG GT2025 Mercedes-Benz C-Class2025 Mercedes-Benz CLA-Class2025 Mercedes-Benz E-Class2025 Mercedes-Benz EQB-Class2025 Mercedes-Benz G-Class2025 Mercedes-Benz GLA-Class2025 Mercedes-Benz GLB-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz GLS-Class2025 Mercedes-Benz S-Class2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class+ 78 more
  Associated Documents

  • DownloadMC-11024405-0001.pdf↗
• October 14, 2025•Document ID: 11024358

  Service Bulletin/Repair Instructions
  WHEELS; SUSPENSION

  Mfr Comm. #:

  LI40.10-P-059248

  Date Added:

  October 17, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Crackling and cracking noise from the outer wheel on the front axle when cornering Cause The noise is generated by a micromovement on the contact surface between the rim and the brake disk (wheel bolt group) and may be intensified by potential soiling. The more lightweight rim (AMG forged rim) transmits the noise louder; in the case of cast rims, the noise is generally not perceptible. This is not a technical defect, but rather a complaint concerning comfort. Safe operation of the vehicle is ensured at all times. Remedy Important note: The operations described below do not represent a permanent remedy in every case. The noise may reoccur again after an indefinite period of time; sanding the rims with abrasive media multiple times is not permissible. Only cleaning using the Hazet tool 4960-160 (recommendation) can be performed without any concerns each time the wheel is changed or if the complaint reoccurs. Replacing the parts (rim, wheel bolts, wheel bearings, wheel hub, brake disk) is not expedient in the event of this complaint. Clean the components of the wheel bolt connection according to the WIS instructions Sand down the rim and brake disk bowl by performing the following steps: • Manually sand rim (old design only) in area of water drain bores (Figure 1; item A), approx. 1.5 cm left and right of water drain bore (Figure 2) Note: Use abrasive paper with grit size 80. The grooving in this area should no longer be visible (sand down approx. 0.1-0.2mm) • Also sand brake disk bowl using emery cloth or abrasive paper with a grain size of 120 • For vehicles equipped with the AMG ceramic brake system (B07), abrasive paper may not be used for cleaning on the brake disk side Note: Do not use any cleaning agent when cleaning on the rim side. Cleaning using abrasive paper with a grain size of 80 will suffice. Do not apply any grease, lubricant or paste after cleaning The brake disk bowl should be "bare metal" in the area of the imprints made by the hole (Figure 3)

  Associated Products (55)

  2026 Mercedes-Benz AMG GT2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz GLS-Class2025 Mercedes-Benz S-Class2024 Mercedes-Benz AMG GT2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2024 Mercedes-Benz S-Class2024 Mercedes-Benz SL-Class2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2023 Mercedes-Benz S-Class2023 Mercedes-Benz SL-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz C-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class+ 35 more
  Associated Documents

  • DownloadMC-11024358-0001.pdf↗
• October 13, 2025•Document ID: 11024266

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  LI20.10-P-076206

  Date Added:

  October 14, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Customer states that the CEL is lit in the instrument cluster. Various codes may be active/stored: Stored in N3/10 in model series 206, 254 or 232: P012800 - The coolant temperature is below the coolant thermostat specified temperature. and/or P01169D - Malfunction in coolant temperature sensor 1. Under temperature in the component or system. For model series 177, 118, 247 in n3/10 (only valid for M139.980 facelift (code 9U8)): P2CEF00 - Electrical fault or open circuit in coolant thermostat. and/or P011685 - Malfunction in coolant temperature sensor 1. There is a signal above the permissible limit. Cause Debris in the coolant system Remedy An updated thermostat must be installed. Order the correct thermostat part number for your application: CLA45/GLA45 with SA Code 9U8: A 139 200 66 02 CLA45/GLA45 WITHOUT SA Code 9U8: A 139 200 27 02 All other M139 equipped vehicles: A 139 200 64 02 New screws must also be ordered and used when installing thermostat A 139 200 66 02 or A 139 200 64 02 PN N000000006341 (qty 2) will be used in place of the existing M8 screws. on the face of the thermostat. The new screws must be torqued to 8 Nm. Follow the instructions in WIS for removal and installation with the exception of the thermostat screw torque value mentioned previously. After replacement, fill and bleed the coolant system per the instructions in WIS for the model that is being worked on. QC the car on a test drive. If the complaint is remedied, release the vehicle.

  Associated Products (10)

  2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class2023 Mercedes-Benz C-Class2023 Mercedes-Benz CLA-Class2023 Mercedes-Benz GLA-Class2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz GLA-Class2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz GLA-Class2020 Mercedes-Benz CLA-Class
  Associated Documents

  • DownloadMC-11024266-0001.pdf↗
• October 10, 2025•Document ID: 11024276

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  LI91.10-P-078305

  Date Added:

  October 14, 2025

  Manufacturer:

  MERCEDES-MAYBACH

  Summary

  Complaint The "Easy entry and exit feature" function deactivates itself after a brief period. (see attachment). Cause The cause is currently being investigated. Remedy Update the HU7 to the latest software version, then perform a factory reset of the HU7. Steps to perform factory reset: Navigate to Settings > System > Reset > Reset to factory settings and confirm. If the problem persists, please record HU7 log and also a trace of the Body CAN (For Star 2 Body Can 1 and for Star 3 Body Can 2) during the symptom and send via a TIPS case to the Telematics team. Note: Only collect and submit the log and trace if the symptom can be reliably reproduced.

  Associated Products (37)

  2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz C-Class2025 Mercedes-Benz CLA-Class2025 Mercedes-Benz GLB-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz GLS-Class2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class2024 Mercedes-Benz GLB-Class2024 Mercedes-Benz GLC-Class2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2023 Mercedes-Benz C-Class2023 Mercedes-Benz CLA-Class2023 Mercedes-Benz GLB-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2022 Mercedes-Benz A-Class+ 17 more
  Associated Documents

  • DownloadMC-11024276-0001.pdf↗
• October 10, 2025•Document ID: 11024274

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI82.62-P-078631

  Date Added:

  October 14, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Note: Please refer to this document in the warranty claim and, once diagnosis is completed, select the damage code depending on the component part that is causing the issue. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Note: In this case, do not use the damage codes for the speakers in the warranty claim.

  Associated Products (53)

  2026 Mercedes-Benz CLA-Class2025 Mercedes-Benz C-Class2025 Mercedes-Benz CLA-Class2025 Mercedes-Benz E-Class2025 Mercedes-Benz EQB-Class2025 Mercedes-Benz G-Class2025 Mercedes-Benz GLA-Class2025 Mercedes-Benz GLB-Class2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz GLS-Class2025 Mercedes-Benz S-Class2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class2024 Mercedes-Benz CLE2024 Mercedes-Benz E-Class2024 Mercedes-Benz EQB-Class2024 Mercedes-Benz GLA-Class2024 Mercedes-Benz GLB-Class2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class+ 33 more
  Associated Documents

  • DownloadMC-11024274-0001.pdf↗
• September 26, 2025•Document ID: 11023650

  Service Campaign
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  NCU - 2024090014

  Date Added:

  October 2, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain 2024 C-Class, E-Class, and GLC (206, 214, 254 platform) vehicles, the electronic ignition lock control unit does not correspond to current specifications. As a result, the ignition lock may not react after a key cycle, which could result in the vehicle not starting and the instrument cluster display not reacting. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the electronic ignition lock control unit software.

  Associated Products (3)

  2024 Mercedes-Benz C-Class2024 Mercedes-Benz E-Class2024 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-11023650-0001.pdf↗
• September 25, 2025•Document ID: 11023347

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI54.10-P-071499

  Date Added:

  September 25, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM or EZS cannot record the data if the battery is discharged. Note: A discharged battery does not necessarily need to be replaced. A discharged battery may be recovered with no permanent damage. Remedy 1) If the battery is discharged, charge the battery. Review WS54.00-P-0037B for minimum charger specifications. • Note the amperage difference between trickle (maintainer) chargers of at least 16A and quick chargers of at least 30A. • Review AP54.10-P-5449U. Note when battery is sufficiently charged the charger current is less 5A. 2) While charging the battery, analyze the vehicle data to determine root cause of discharge using the following data points: • NOTE: For guidance on use of the on-board electrical data please review the AKUBIS video titled "New onboard electrical system diagnosis shown on BR 166". The video can be accessed through WIS by following the path WSM--> content by model series --> passenger cars --> ML-Class --> Model 166 --> group 54 --> New onboard electrical system diagnosis. • Refer to the March 2023 PCTT for the video walkthrough of analysis as well as the attachment of the slides to this Li. • Review GF54.10-P-1012A regarding what can cause deep discharge protection to not end a battery draw. • Review SI54.10-P-0024A for proper maintenance of the vehicle. For Star 2 vehicles: -Review FSAM on-board electrical data conspicuous records • NOTE: This data can be found via FSAM N10/6 -> Actual Values -> On-board electrical system -> On-board electrical system data For Star 3 vehicles: -Review N73/3 EZS on-board electrical data conspicuous records • NOTE: This data can be found via EZS N73/3 -> Actual Values -> On-board electrical system -> On-board electrical system data 3) Determine if root cause is due to: • vehicle technical issue? • customer behavior? NOTE: Recommend using battery analysis sheet found in XiW -> Local Contents -> Diagnostic info -> Battery Discharge Worksheet 4) If battery still does not accept charge AND the vehicle does not fall within the parameters of improper maintenance, then create a TIPS case. *IMPORTANT* - If the improper maintenance/use is found during diagnosis, DO NOT open a TIPS case. If a TIPS case is opened, it will be marked 1 star and directed to your assigned FSE for review. TIPS Case must include with the case: • Amperage setting of charger and time battery was on charger • XENTRY Battery Tester results • Voltage of battery taken with multimeter: Do not connect charger while taking measurements • N10/6 FSAM, (N73 or N73/3) and (N73*1 or N73/3*1) • Workshop analysis of conspicuous data • Root cause analysis for battery discharge based on the above documents (technical, customer, etc.) • NOTE: For expedited results when creating a case write customer complaint as "XENTRY Battery Tester implausible".

  Associated Products (114)

  2026 Mercedes-Benz AMG GT2026 Mercedes-Benz CLA-Class2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz AMG GT2025 Mercedes-Benz C-Class2025 Mercedes-Benz CLA-Class2025 Mercedes-Benz E-Class2025 Mercedes-Benz EQB-Class2025 Mercedes-Benz G-Class2025 Mercedes-Benz GLA-Class2025 Mercedes-Benz GLB-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz GLS-Class2025 Mercedes-Benz S-Class2025 Mercedes-Benz SL-Class2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class2024 Mercedes-Benz CLE+ 94 more
  Associated Documents

  • DownloadMC-11023347-0001.pdf↗
• September 17, 2025•Document ID: 11023193

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  LI27.19-P-072588

  Date Added:

  September 18, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For vehicles with 722.9 transmission: Ensure LI54.15-P-057373 is performed before replacing any component parts. After processing and complying with the above document(s): 1. Perform an ignition reset on Y3/8n4 (VGS) 2. Inspect transmission connector for loose connections, damaged wiring or pins and any other concerns If communication with the VGS cannot be established, the complete valve body ('electrohydraulic controller unit (EHS)') must be replaced. Installation of a VGS repair kit is not permitted in this case as it is not possible to transfer the necessary valve characteristics without communication with the original control unit.

  Associated Products (143)

  2026 Mercedes-Benz AMG GT2025 Mercedes-Benz C-Class2025 Mercedes-Benz E-Class2025 Mercedes-Benz GLA-Class2025 Mercedes-Benz GLB-Class2025 Mercedes-Benz S-Class2025 Mercedes-Benz SL-Class2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class2024 Mercedes-Benz G-Class2024 Mercedes-Benz GLA-Class2024 Mercedes-Benz GLB-Class2024 Mercedes-Benz S-Class2024 Mercedes-Benz SL-Class2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz CLA-Class2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class+ 123 more
  Associated Documents

  • DownloadMC-11023193-0001.pdf↗
• September 16, 2025•Document ID: 11023194

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI54.10-P-079772

  Date Added:

  September 18, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint After a software update from campaign 2025050001 of component LIB48_222 - G1/3 (48 V on-board electrical system battery) from software release A 000 902 50 48 to software release A 000 902 15 89, the fault code B183319 may be output. B183319 "The battery for the 48V on-board electrical system has a malfunction. The limit value for current has been exceeded" Cause Anomaly in the software update Remedy Please perform the following steps in the specified sequence: 1.) Delete fault codes 2.) Disconnect XENTRY Diagnosis and the 12 V battery charger 3.) Disconnect ground cable from the 12 V battery 4.) Ensure bus idle for at least 10 minutes 5.) Re-connect ground cable to the 12 V battery 6.) Delete fault codes again 7.) Perform a test drive 8.) Check fault codes > If fault code B183319 is still current, continue with the guided fault analysis in XENTRY Diagnosis. > If fault code B183319 goes to stored and can be cleared, no further action is required.

  Associated Products (48)

  2026 Mercedes-Benz AMG GT2026 Mercedes-Benz GLC-Class2025 Mercedes-Benz E-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz GLE-Class2025 Mercedes-Benz GLS-Class2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz E-Class2024 Mercedes-Benz GLC-Class2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz C-Class+ 28 more
  Associated Documents

  • DownloadMC-11023194-0001.pdf↗
• September 16, 2025•Document ID: 11023192

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI00.00-P-079603

  Date Added:

  September 17, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint The OTA software update prepares the SRS/ORC controller and enables it to be updated remotely in the future. Based on technician feedback, the OTA (code: 25P5496529) does not start even after an extended period of time and several driving cycles. In addition, the "Continue" button is grayed out. Cause The exact cause for the OTA not to start is currently under analysis. Remedy Please check whether the vehicle is affected by the field measure "Update software of Supplemental Restraint System (SRS) control unit" (code: 25P5496529) and if yes, perform this update using a XENTRY with all latest Add-Ons and bill under accounting number 5496529. If the vehicle is not affected by this field measure, in the event of a complaint update control unit ORC223 (N2/5 -Supplemental Restraint System SRS) using XENTRY and use damage code 8251M01. As of XENTRY Release Version 06/25, control unit ORC223 can also be updated in this context without a password. Provided control unit ORC223 is error-free after the update, the vehicle can be handed back. ***IMPORTANT*** -In isolated cases, the OTA update may continue to be displayed for up to 3-4 weeks even after flashing with XENTRY. Note: This LI applies only to the OTA update for occupant protection!

  Associated Products (8)

  2025 Mercedes-Benz AMG GT2025 Mercedes-Benz E-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz S-Class2025 Mercedes-Benz SL-Class2024 Mercedes-Benz C-Class2024 Mercedes-Benz S-Class2023 Mercedes-Benz S-Class
  Associated Documents

  • DownloadMC-11023192-0001.pdf↗
• September 15, 2025•Document ID: 11023190

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  LI72.12-P-076175

  Date Added:

  September 17, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Seal secured to B-pillar trim on rear doors cracked in upper area, see picture 1. Cause Production deviation at supplier of B-pillar trim. Remedy Replace both B-pillar trims with optimized parts. Note: Both B-pillar trim pieces on the vehicle should be replaced, even if only one currently has the complaint.

  Associated Products (2)

  2023 Mercedes-Benz C-Class2022 Mercedes-Benz C-Class
  Associated Documents

  • DownloadMC-11023190-0001.pdf↗
• September 13, 2025•Document ID: 11023107

  Service Campaign
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  NCU - 2025080007

  Date Added:

  September 12, 2025

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Issue Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the High Voltage Battery (“HVB”) AC charger software does not correspond to current production specifications. As a consequence, a HVB MIL may illuminate during charging due to fluctuations in power consumption of the charging socket actuator. Remedy MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the HVB AC Charger Software.

  Associated Products (22)

  2025 Mercedes-Benz C-Class2025 Mercedes-Benz GLC-Class2025 Mercedes-Benz S-Class2025 Mercedes-Benz SL-Class2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz GLC-Class2024 Mercedes-Benz S-Class2024 Mercedes-Benz SL-Class2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz S-Class2023 Mercedes-Benz SL-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz C-Class2022 Mercedes-Benz S-Class2022 Mercedes-Benz SL-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz S-Class+ 2 more
  Associated Documents

  • DownloadMC-11023107-0001.pdf↗