Mazda CX-7 Complaints (2011)

154 consumer complaints on file.

#10672213January 13, 2015
POWER TRAIN
VEHICLE EXHIBITS SUDDEN ACCELERATION. APPROX 25% TO 35% OF THE TIME VEHICLE WILL LURCH FORWARD WHEN ACCELERATING FROM A STOP. VEHICLE BEHAVES AS IF THE ACCELERATOR IF PRESSED DOWN ALL THE WAY, EVEN THOUGH IT IS BARELY ENGAGED. SOMETIMES THE ACCELERATION IS SO STRONG THAT THE TIRES WILL BREAK LOOSE. SUDDEN ACCELERATION STARTS AT ABOUT 2MPH AND STOPS BY 10MPH. APPROX 5% TO 10% OF THE TIME WILL HAPPEN IN REVERSE AS WELL. ON APPROX. NOV 1, 2014 THIS SUDDEN ACCELERATION CAUSED AN CRASH WHILE THE VEHICLE WAS BEING PARKED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10667700December 22, 2014
EXTERIOR LIGHTING
I PURCHASED THE VEHICLE USED IN MAY OF 2013 I ONLY HAD THE VEHICLE 2 DAYS AND HAD TO REPLACE THE DRIVERS HEAD LIGHT. ON DECEMBER 17TH THE DRIVERS HEADLIGHT WENT OUT AGAIN AND ON THE 19TH OF DECEMBER THE PASSENGER HEADLIGHT HAS GONE OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649955October 25, 2014
EXTERIOR LIGHTING
FROM THE TIME I PURCHASED THIS VEHICLE THE PLASTIC LENS ON THE XENON HEADLIGHTS HAS BEEN CLOUDY. THE VEHICLE IS GARAGED AND PRESENTLY HAS JUST 15,000 MILES. THE CLOUDY HEADLIGHT LENS REDUCE VISIBILITY. THE DEALER FROM THE DATE OF DELIVERY STATES CLOUDINESS IS NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576229April 1, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 MAZDA CX7. THE CONTACT STATED THAT THE DOORS AUTOMATIC LOCK SYSTEM FAILED AND THEY DO NOT LOCK AUTOMATICALLY. THE DOOR CAN ONLY BE LOCKED MANUALLY. THE DEALER REPROGRAMMED THE DOOR LOCK SYSTEM; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 28,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565756February 25, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY WIFE WAS DRIVING TO WORK YESTERDAY MORNING WHEN SHE HEARD A LOUD NOISE THAT SOUNDED LIKE A GUNSHOT. SHE IMMEDIATELY NOTICED GLASS FLYING OFF OF THE TOP OF THE CAR. APPARENTLY THE SUNROOF EXPLODED. THERE WERE NO OTHER CARS AROUND MY WIFE AT THE TIME SO IT DID NOT GET HIT BY A ROCK OR ANY OTHER DEBRIS FROM THE ROAD. THE GOOD THING IS THAT WHILE MY WIFE WAS SHAKEN UP OVER THE INCIDENT, SHE DID NOT WRECK THE CAR AND THE INNER SHADE WAS SHUT SO THERE WAS NO GLASS IN THE INTERIOR OF THE CAR. I TOOK PHOTOS OF THE SUNROOF AND THE REMAINING GLASS IS PUSHED UP AS IF SOMEONE KICKED IT FROM THE INSIDE OF THE VEHICLE.I CAN EMAIL THE PHOTOS IF THEY ARE NEEDED. I SEARCHED THE INTERNET FOR ANY COMPLAINTS OF SUNROOFS EXPLODING ON MAZDA VEHICLES AND TO MY SURPRISE THERE WERE A NUMBER OF PEOPLE WHO EXPERIENCED THE SAME PROBLEM. I THINK THAT THIS IS A REAL SAFETY ISSUE. I HAVE CONTACTED MAZDA ABOUT THE INCIDENT AND AM WAITING FOR A RESPONSE BUT WHEN I SPOKE WITH THE SERVICE MANAGER AT THE DEALERSHIP WHERE I PURCHASED THE CAR, SHE STATED THAT SHE HAD NEVER HEARD OF ANYTHING LIKE MY WIFE EXPERIENCED. ALL OF THE OTHER COMPLAINTS THAT I FOUND ON THE INTERNET STATED THAT THEY CONTACTED MAZDA AND THAT NOTHING WAS EVER DONE TO RECTIFY THE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557282December 26, 2013
LATCHES/LOCKS/LINKAGES, POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED WHEN HE TURNED THE VEHICLE ON AND SHIFT INTO DRIVE GEAR ALL FIVE DOORS FAIL TO LOCK UNLESS HE MANUALLY LOCKED THEM. THE FAILURE WAS NOT DIAGNOSED BY A DEALER OR LOCAL MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,200. UPDATED 1/16/14*CN THE CONSUMER STATED WHEN THE VEHICLE WAS IN DRIVE, THE DOORS WOULD NOT LOCK AUTOMATICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546234September 30, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 MAZDA CX7. THE CONTACT STATED THAT THE WINDSHIELD BECAME CRACKED WITHOUT WARRANT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522788July 2, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PURCHASED VEHICLE ON 2/27/2011. 1) DEC 27 2011 REPLACED DRIVERS HEADLAMP. 2) 4/18/12 BATTERY ISSUE. CAR WOULD NEED JUMP STARTS RANDOMLY 3) 8/18/12 PASSENGER HEADLAMP REPLACED 4) 11/5/12 BATTERY REPLACED 5) 12/21/12 DRIVERS HEADLAMP REPLACED 6) 7/1/13 DRIVERS HEADLAMP REPLACED. WENT TO 2 DIFFERENT DEALERS TO REPLACE ITEMS. BOTH DEALERS ASSURED ME THERE IS NOTHING WRONG WITH ELECTRICAL AND IT WAS JUST ONE OF THOSE THINGS. UNFORTUNATELY 4 HEADLAMPS AND A BATTERY WITHIN 2 YEARS OF OWNING THE VEHICLE IS JUST RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515280June 5, 2013
SERVICE BRAKES, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
FROM THE DAY I PURCHASED MY CX7 THE BRAKES WERE NOT WORKING PROPERLY AND THE AIR CONDITIONER MADE LOUD BANGING NOISES AND DOES NOT GET COLD. WHEN I WAS AT MY WITS END AND TOOK CX7 TO DEALER AT 9,600 MILES MAZDA SAID I HAD A BAD MASTER CYLINDER AND REPLACED IT. WHEN THE MASTER CYLINDER WAS REPLACED MY CHECK ENGINE LIGHT CAME ON. MAZDA ORDERED ANOTHER MASTER CYLINDER AND A BRAKE BOOSTER. WHEN THESE WERE REPLACED MY CHECK ENGINE LIGHT CAME ON AGAIN. MAZDA SAID MY ENGINE WAS RUNNING ON A LEAN MIXTURE AND CORRECTED THIS. THE CHECK ENGINE LIGHT IS OFF CX7 RUNS VERY ROUGHLY. ONLY USE PREMIUM GASOLINE AND SYNTHETIC MOTOR OIL. MAZDA FIELD REPRESENTATIVE ADVISED ME AND DEALER THAT LOUD NOISE FROM AIR CONDITIONER IS NORMAL AND TYPICAL OF ALL SIMILAR MAZDA VEHICLES. I HAVE THIS DOCUMENTATION REGARDING A/C IN WRITING FROM MAZDA. AIR CONDITIONER BARLEY GETS CAR COOL, IS INEFFECTIVE WHEN TEMPERATURE IS NINETY DEGREES. MY BRAKES ARE SLIGHTLY BETTER, BUT STILL LOW AND SOFT. CX7 RUNS EXTREMELY ROUGH AND IS GETTING VERY POOR GAS MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512198May 15, 2013
SERVICE BRAKES
FROM THE TIME I PURCHASED MY MAZDA CX7 IN AUGUST 2011 I FELT THE BRAKES DID NOT APPLY PROPERLY. THERE WAS AN INCIDENT IN 2011 WHEN I APPLIED THE BRAKES AND THE CX7 DID NOT STOP I HAD TO BRING THE CX7 TO A STOP BY TURNING OFF THE ENGINE. WHEN TO DEALER AND TOLD NO PROBLEM FOUND. I WAS SICK AND DID NOT DRIVE CX7 REGULARLY AGAIN UNTIL APRIL 2013. CX 7 STILL HAD BRAKE PROBLEMS AND THIS TIME TOLD MASTER CYLINDER WAS BAD AND IT WAS REPLACED. AFTER LEAVING DEALER THE CHECK ENGINE LIGHT CAME ON AND WAS TOLD CX7 WAS RUNNING ON A LEAN MIXTURE AND THIS WAS CORRECTED. CHECK ENGINE LIGHT CAME ON AGAIN AND NOW TOLD BRAKE BOOSTER WAS BAD. BRAKE BOOSTER ORDERED AND TO BE INSTALLED IN A DAY OR TWO. AS ALSO EXPERIENCING A PROBLEM WITH AIR CONDITIONING. WHEN UNIT FIRST TURNED ON THERE IS A VERY LOUD BANGING NOISE. SYSTEM ONLY COOLS WHEN TRAVELING OVER 50-MPH. SYSTEM DOES NOT COOL WHEN IN TRAFFIC. A/C DOES NOTHING WHEN TEMPERATURE OVER NINETY DEGREES. I BELIEVE A/C IS AFFECTING PERFORMANCE OF TURBO ON MY CX7. MAZDA FIELD ENGINEER SAID THAT THE MORNING BANGING NOISE I AM GETTING IS TYPICAL OF ALL SIMILAR VEHICLES. THIS VEHICLE IS SERVICED EVERY 3,000 MILES AT WHICH TIME NEW SYNTHETIC MOTOR OIL AND FILTER ARE INSTALLED. THE PRIVATE MECHANIC THAT I USE ADVISES ME THAT HE BELIEVES A/C TO BE FAULTY AND TURBO NOT TO BE PERFORMING CORRECTLY. MY MECHANIC SAID BRAKE MASTER CYLINDER WAS DEFECTIVE FROM THE BEGINNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470534August 14, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH WITH THE AIR CONDITIONER ACTIVATED, THE VEHICLE WAS MAKING A BANGING AND RATTLING SOUND. THE CONTACT STATED THE SOUND WAS ALSO HEARD WHEN THE TURBO WAS ACTIVATED. THE FAILURE WOULD OCCUR WITH OR WITHOUT THE AIR CONDITIONER ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440383December 19, 2011
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2011 MAZDA CX7. THE CONTACT STATED THAT AT ENGINE STARTUP, A CRACKING NOISE EMITTED FROM THE WINDSHIELD. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 2600. WHEN THE CAR HAS BEEN SITTING OR NOW ON THESE COLD DAY THE WINDSHIELDS MAKES A CRACKING SOUND AS THE CAR WARMS UP. THIS HAPPENS ALMOST DAILY. AM AFRAID IT MAY SHATTER. UPDATED 1/20/2012 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417325August 1, 2011
EXTERIOR LIGHTING
THE CONTROLS ESSENTIAL FOR VEHICLE OPERATION (SPEEDOMETER, TACHOMETER, TRANSMISSION GEAR PLACEMENT), OTHERWISE KNOWN AS THE CENTER "CLUSTER" CONTROLS ARE ILLUMINATED REGARDLESS IF HEADLIGHTS ARE ON OR OFF. THIS VEHICLE IS NOT EQUIPPED WITH AUTOMATIC HEADLIGHTS, THUS MAKING THIS ISSUE MORE PRESSING. WHEN THE DASH CONTROLS ARE ILLUMINATED, YOU FORGET TO TURN ON YOUR HEAD LAMPS TO MAKE YOURSELF VISIBLE TO OTHER VEHICLES. MAZDA STATED THAT THE DASH CONTROLS ARE ILLUMINATED IN ORDER TO MAKE GAUGES MORE VISIBLE. MY WHOLE ARGUMENT HAS BEEN THAT IF I AM HAVING EVEN THE SLIGHTEST DIFFICULTY SEEING MY DASHBOARD DUE TO POOR LIGHTING (WHETHER IT BE CLOUDY, DARK, DUSK, ETC.) MY HEAD LAMPS SHOULD BE ON. IF THE DASH IS ILLUMINATED, YOU WILL FORGET TO TURN ON YOUR HEAD LAMPS. THIS HAS ALREADY CAUSED ONE ACCIDENT, AND I AM AFRAID THAT IT MAY LEAD TO MORE IN THE FUTURE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10398792May 3, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WERE NOT ADEQUATELY ILLUMINATED DURING DAYLIGHT. THE ADJUSTMENT FOR THE LIGHTING WOULD NOT MAKE THEM BRIGHTER AND HE WAS UNABLE TO DISTINGUISH THE GAUGES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THEY COULD NOT ADJUST THE LIGHTING ANY FURTHER AND LATER ADVISED THAT THE LIGHTS WERE ILLUMINATED ACCORDING TO SPECIFICATIONS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND A COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS APPROXIMATELY 2,400 AND THE FAILURE MILEAGE WAS 792.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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