Mazda CX-7 Complaints (2010)

155 consumer complaints on file.

#10853863April 6, 2016
ENGINE
TAKATA RECALL. MY COMPLAINT IS WHY THERE HAS NOT BEEN A RECALL ON THE TURBO CHARGER FOR MY VEHICLE. I WAS DRIVING MY CAR AND THE ENTIRE CABIN FILLED WITH SMOKE THAT I HAD TO PULL OFF THE ROAD. I HAD TO ROLL DOWN ALL THE WINDOWS BECAUSE THE IT WAS SO BAD AND THOUGHT THE ENGINE WAS ON FIRE. THIS IS NOT SAFE TO HAVE THIS HAPPEN. I'VE GOOGLED THIS AND THERE ARE MANY COMPLAINTS ON REPLACEMENT HAPPENING TWICE. THIS SHOULD BE COVERED BECAUSE I'VE KEPT MY MAINTENANCE UP AND JUST DID OIL AND FLUIDS CHANGED AND HAVE TO HAVE IT DONE AGAIN BECAUSE THE OIL LEAKED INTO THE TURBO CHARGER. THIS IS COSTING ME $2,460.00 FOR REPAIR AND DON'T THINK I SHOULD HAVE TO PAY FOR THIS FATAL PROBLEM. I EXPECTING COVERAGE ON THIS AND WILL BE CONTACTING MY LAWYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823222January 30, 2016
EXTERIOR LIGHTING
DIM HEADLAMP BULBS BURN OUT REPEATEDLY . HAVE OWNED VEHICLE 5 MONTHS AND HAVE CHANGED 4 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759818August 27, 2015
UNKNOWN OR OTHER
SUNROOF SHATTERED WHILE DRIVING ON THE HIGHWAY AT 60MPH AT 9:30AM WHEN I HEARD A LOUD CRASH ON THE ROOF OF MY CAR. I LOOKED IN MY REAR VIEW MIRROR AND SAW MANY PIECES OF GLASS FLYING BEHIND ME. THANKFULLY, I HAD THE SHADE DRAWN CLOSED, OTHERWISE, I WOULD HAVE BEEN COVERED IN A SHOWER OF GLASS. I MANAGED TO PULL OVER AND DID NOT FIND ANY FOREIGN OBJECTS OR ROCKS (AND SAW NO ROCKS BOUNCING IN THE STREET PRIOR TO THIS INCIDENT). THE INSURANCE COMPANY ASKED ME WHAT HAPPENED, BUT I HAD NO EXPLANATION. IT SEEMS LIKE THE SUNROOF JUST EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747160August 8, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY
SUNROOF SHATTERED - I JUST GOT ONTO I-43 VIA THE ON RAMP AND MY SUNROOF EXPLODED AND CAME DOWN ON ME LIKE A SHOWER OF GLASS. I WAS ABLE TO PULL OVER. I IMMEDIATELY LOOKED FOR ANY FOREIGN DEBRIS BUT THERE WAS NONE. I DROVE HOME AND CALLED THE CAR DEALER (HOLIDAY IN FOND DU LAC WI). THEY SAID THEY NEVER HEARD OF A SUNROOF BREAKING BECAUSE OF THE HEAT OR ANYTHING LIKE THIS AND MY EXTENDED WARRANTY WOULD NOT COVER. I HAD IT FIXED AND HEARD ABOUT THIS ON THE NEWS TWO WEEKS LATER. MY CAR IS A 2010 MAZDA CX7 IN EXCELLENT CONDITION. THE COST TO REPLACE WAS $597.08 PLUS TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703708April 4, 2015
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE BULBS MELTED BOTH BACK TAIL LIGHT LAMPS. A MANUFACTURING DEFECT FROM DEFECTIVE PARTS. WHICH SHOULD BE REPLACE AND REPAIR FREE OF CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671170January 8, 2015
FUEL/PROPULSION SYSTEM
AS I WAS ROUNDING A CURVE ON AN ACCESS RAMP TO MELD INTO ONGOING TRAFFIC , THE CAR ENGINE DIED AND I WAS FORCED TO PULL TO THE SIDE AND COAST TO A STOP . I WAS FORTUNATE THAT I HAD NOT GOTTEN ON THE PW PARKWAY WHEN THE CAR DIED AS THE PARKWAY TRAFFIC WAS MOVING FAST. THE MAZDA REPAIR GARAGE TRACED THE PROBLEM TO A FUEL PUMP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643841October 10, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
AFTER I HAVE COME TO A STOP THE CHECK ENGINE LIGHT AND TCS/DSC INDICATOR LIGHT ILLUMINATE. MY CAR REMAINS ON BUT WHEN I PUSH ON THE GAS THROTTLE MY CAR DOES NOT GO ANYWHERE. I HAVE TO TURN OFF MY CAR FOR A MINUTE OR SO AND THEN RESTART BEFORE I CAN DRIVE. THIS HAD HAPPEN 4 TIMES NOW (IN A 2 MONTH TIME FRAME). IT USUALLY HAPPENS WHEN I AM AT A STOP LIGHT AND DO NOT HAVE A WAY TO GET OFF OF THE ROAD. THE CHECK ENGINE LIGHT STAYS ON FOR A DAY OR SO AND THEN GOES AWAY. THEN IT WILL HAPPEN AGAIN. I HAVE BEEN DRIVING ON THE ROAD WHEN THIS HAS HAPPENED AND HAD TO PULL OFF QUICKLY ON THE SIDE OF THE ROAD. THIS IS VERY DANGEROUS! I HAVE AN APPOINTMENT WITH A MAZDA DEALERSHIP TO HAVE IT LOOKED AT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631440September 8, 2014
ENGINE
ON 8/31/14 I NOTICED A RATTLING NOISE WHEN I ACCELERATED AS WELL AS A WHINING NOISE. THE NOISE WAS INTERMITTENT AND DID NOT OCCUR ALL THE TIME, BUT WAS A DISTINCT NOISE COMING FROM UNDERNEATH THE VEHICLE. I HAD NOT HAD ANY CHECK ENGINE LIGHTS ILLUMINATED OR ANY OTHER WARNING LIGHTS. I BROUGHT MY VEHICLE INTO MY LOCAL MAZDA DEALERSHIP AND THEY ADVISED IT WAS THE TURBO AND IN ORDER ACCESS APPROPRIATELY THEY WOULD NEED TO TEAR DOWN THE ENGINE. AFTER READING ONLINE THERE ARE NUMEROUS DOCUMENTED ISSUES WITH TURBOS, VVT TIMING CHAINS AND ENGINE ISSUES WITH MAZDA CX7. THE SHOP CALLED ME BACK 2 DAYS AFTER I DROPPED IT OFF AND SAID I WOULD NEED TO REPLACE THE TURBO & I NEED A NEW ENGINE. THEY ALSO STATED SINCE THERE WAS OIL SLUDGE PRESENT THAT I WOULD BE RESPONSIBLE FOR $9000 COSTS. I PROVIDED THE DEALERSHIP MY OIL CHANGE RECEIPTS INCLUDING THE LAST OIL CHANGE THAT WAS DONE IN JUNE. MY CAR WAS STILL WITHIN 3000 MILES AND WAS NOT DUE A OIL CHANGE, HOWEVER THE OWNERS MANUAL STIPULATES RECOMMENDED CHANGES EVERY 7000 MILES!! THE DEALERSHIP ADVISED THAT WHEN I BROUGHT IT IN NO OIL WAS IN THE DIPSTICK AND BECAUSE THERE WAS SLUDGE MAZDA IS DENYING MY POWERTRAIN WARRANTY (WHICH IS STILL ACTIVE) DUE TO NOT MAINTAINING THE VEHICLE. THIS IS ABSURD, I HAVE MAINTAINED MY VEHICLE AND MAZDA IS USING THIS AS AN EXCUSE TO NOT BE RESPONSIBLE FOR A OBVIOUS DEFECT IN THEIR VEHICLE!!! THERE ARE MANY DOCUMENTED INSTANCES ABOUT THIS SAME SCENARIO HAPPENING WITH OTHERS ALL OVER THE INTERNET, THIS ISSUE IS A RESULT OF A DEFECTIVE TURBO AND NOT DUE TO LACK OF MAINTENANCE. MAZDA EXTENDED TURBOS AND VVT TIMING CHAIN ISSUES TO 7 YEARS BECAUSE OF THIS SAME SCENARIO FOR 2007-2010 MAZDA CX7S BUT WHEN I ASKED ABOUT SSP 86 IM BEING TOLD MY VEHICLE DOES NOT QUALIFY. I WOULD LIKE TO KNOW WHY MAZDA CAN GET AWAY WITH NOT ABIDING TO THEIR WARRANTY AND REQUEST THIS BE INVESTIGATED. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616492July 30, 2014
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
2010 MAZDA CX7. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS PROBLEM. *SMD THE CONSUMER STATED EVER SINCE THE VEHICLE WAS PURCHASED, HE AND HIS WIFE HAVE REPLACED THE HEADLIGHTS EIGHT TIMES. ON DECEMBER 12, 2011 THE DRIVER SIDE HEAD LIGHT WENT OUT. THEN ON MARCH 8, 2012 THE PASSENGER SIDE HEADLIGHT WENT OUT. THE DEALER INFORMED THE CONSUMER IT WAS VERY COMMON AND HEADLIGHTS COULD GO OUT AT ANY TIME. ANOTHER HEADLIGHT WENT OUT AGAIN ON OCTOBER 30, 2012. THE SAME BULB WENT OUT ON NOVEMBER 10, 2012. THE CONSUMER WENT BACK TO THE DEALER, WHERE IT WAS DISCOVERED THE BULB WAS INSTALLED INCORRECTLY. ON JANUARY 7, 2013 THE OPPOSITE HEADLIGHT WENT OUT. ON JUNE 10, 2013, THE HEADLIGHT WENT OUT AGAIN. ON OCTOBER 1, 2013 THE SAME THING HAPPENED. ON JUNE 12, 214, THE HEADLIGHT WENT OUT AGAIN. THE DEALER CONTINUED TO SAY, THERE WAS NO DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614860July 20, 2014
SERVICE BRAKES
WHEN IT IS COLD OUTSIDE AND I AM BACKING OUT OR DRIVING FORWARD AND I BRAKE IT MAKES A GRINDING NOISE. I HAVE HAD MY BRAKES CHANGED AND THAT WAS NOT THE PROBLEM. IT ONLY DOES IT WHEN IT IS COLD OUT SIDE AFTER IT GETS WARMED UP IT STOPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610864July 15, 2014
ENGINE
WHILE DRIVING ON THE TURNPIKE MY CAR STARTED TO MAKE A WHINING NOISE THEN SMOKE CAME FROM TAIL PIPES. AFTER HAVING IT LOOKED AT THE TURBO CHARGER HAS GONE BAD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594954May 29, 2014
STEERING
BACK IN DECEMBER 2013; I TOOK MY MAZDA TO ITS SHEEHY DEALER TO GET MY USUAL OIL CHANGES, ETC. IT WAS REFERRED BY THE DEALER THAT I HAVE MY STEERING FLUID DRAINED AND REPLACED. I PAID FOR THIS WORK TO BE DONE; HOWEVER, PROBLEMS BEGAN TO OCCUR WITH MY POWER STEERING SOMETIME AROUND APRIL 2014 IN WHICH MY STEERING WHEEL WOULD GET SO TIGHT WHILE DRIVING THAT I COULD BARELY TURN. I TOOK THE CAR BACK TO THE DEALER IN WHICH THEY NOW STATE THAT I HAVE A BAD POWER STEERING PUMP WHICH DISALLOWS THE VEHICLE TO PERFORM ITS NORMAL STEERING. THIS IS A SAFETY HAZARD IN WHICH MAZDA ONLY RECOGNIZES THIS ISSUE WITH ITS MAZDA 3 VEHICLES, ETC. HOWEVER, THE ISSUE OF FAILED POWER STEERING PUMPS ON ITS MAZDA VEHICLES SUCH AS THE MAZDA 3, 6, CX-7, AND CX-9 FROM YEAR 2010 TO PRESENT NEEDS TO BE INVESTIGATED BECAUSE I HAVE MET OTHERS WHO ARE NOW DEALING WITH THIS SAME ISSUE WHICH CAN BREACH THE SAFETY OF THE OWNER OF THAT VEHICLE, OTHER VEHICLES, AND PEDESTRIANS IN AND AROUND THE TRAVELING AREA. MAZDA FAILS TO RECOGNIZE THIS PROBLEM IN WHICH I AM LOOKING TO THE FEDERAL GOVERNMENT TO LOOK INTO THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587437May 9, 2014
ENGINE
A FLAPPING SOUND DEVELOPED IN THE ENGINE COMPARTMENT WHILE TRAVELING ON INTERSTATE 35W. BATTERY LIGHT CAME ON AND LOSS OF POWER STEERING. EXITED THE FREEWAY TO A PARKING LOT. OPENED THE HOOD AND THE BROKEN ENGINE BELT WAS WRAPPED AROUND THE ENGINE PULLEY ONLY, WITH SHREDDED PIECES OF IT STUCK THROUGHOUT THE ENGINE COMPARTMENT. TOWED TO A REPAIR SHOP AND WAS DIAGNOSED TO HAVE A FAULTY BELT TENSIONER AND/OR BELT WAS NOT INSTALLED CORRECTLY AT THE FACTORY. CONTACTED MAZDA USA AND WAS ADVISED THAT IT IS NOT COVERED UNDER THE BASIC 3 YEAR/36000 MILES WARRANTY OR THE POWER TRAIN 5 YEAR/60000 MILES WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551882November 12, 2013
VEHICLE SPEED CONTROL
LOSS OF POWER WHEN TRYING TO ACCELERATE. PUFF OF WHITE SMOKE ALONG WITH A CLACKING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543768September 16, 2013
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHEN DRIVING WITH THE A/C ON, THE ECM SEEMS TO MALFUNCTION AND INCREASE THE SPEED OF THE CAR WHEN THE AC COMPRESSOR TURNS ON. IF YOU ARE IN THE PROCESS OF BRAKING, THE CAR WILL NOT STOP AND IT WILL REQUIRE THE DRIVER TO PRESS HARDER ON THE BRAKES. THE CAR GETS AND EXTRA BOOST OF ENERGY AND EVEN THOUGH YOU ARE BRAKING, THE CAR LUNGES FORWARD AND CONTINUES TO ROLL FURTHER. IF THE DRIVER IS CAUGHT OFF GUARD, THIS WILL LEAD TO AN ACCIDENT. I CRASHED MY CAR INTO A FAMILY MEMBERS HOUSE AS I WAS PARKING. LUCKILY, THE PARKING BUMPER SLOWED DOWN THE CAR ENOUGH SO AS TO ONLY SLIGHTLY BUMP THE HOUSE. IT HAS HAPPENED IN REGULAR TRAFFIC AS WELL. LUCKILY, I KEEP A SAFE DISTANCE FROM CARS AND BRAKE EARLY BUT NOW I BRAKE EVEN EARLIER JUST IN CASE. VOLKSWAGEN HAD THE SAME PROBLEM AND THEY DID A LARGE RECALL ON THE VEHICLE BECAUSE OF THE SAFETY ISSUE IT INVOLVES. IF YOU OWN A CX-7 KEEP AN EYE OUT FOR THIS, ESPECIALLY WHEN THE A/C IS ON. IT ONLY HAPPENS WHEN THE TIMING IS JUST RIGHT THAT YOU ARE BRAKING AND THE COMPRESSOR TURNS ON A THAT PRECISE MOMENT SO IT WILL CATCH YOU OFF GUARD AND SCARE THE DAYLIGHTS OUT OF YOU. I'VE BEEN LUCKY SO FAR BUT THIS COULD DEFINITELY CAUSE MAJOR DAMAGE IF NOT RECALLED IN ORDER TO FIX. HERE IS THE INFO FROM A RECALL FROM VOLKSWAGEN. VOLKSWAGEN IS RECALLING APPROXIMATELY 4,000 OF ITS CARS. THE AUTOMAKER WILL FIX ENGINE CONTROL MODULE SOFTWARE THAT CAN TRIGGER AN UNEXPECTED INCREASE IN ENGINE RPM, ACCORDING TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. "THESE VEHICLES HAVE AN ENGINE CONTROL MODULE CONTAINING SOFTWARE THAT MAY NOT PROPERLY CONTROL ENGINE IDLE WITH THE AIR-CONDITIONING TURNED ON," NHTSA SAID IN ITS SUMMARY OF THE PROBLEM. "IN RARE CASES, THE ECM MAY UNEXPECTEDLY INCREASE ENGINE RPM. AN ENGINE SURGE CAUSED BY AN UNEXPECTED INCREASE IN ENGINE RPM MAY SURPRISE THE VEHICLE OPERATOR AND CAN RESULT IN A CRASH WITHOUT WARNING." *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10542949September 10, 2013
TIRES
MY 2010 MAZDA CX7 HAS BEEN IN DIRE NEED OF NEW TIRES. I HAVE HAD SEVERAL REPAIRS FROM PUNCTURES IN THE TIRES WHICH ARE BRIDGESTONE DUELER 215/70R17 WHICH IS MY UNDERSTANDING THAT THEY ARE SOFT TIRES AND THE RATING IS NOT THAT GREAT ON THIS TYPE OF TIRE BUT IT IS THE ONLY TIRE RECOMMENDED FOR THIS MODEL. THIS IS THE ONLY TIRE RECOMMENDED THROUGH MAZDA. THEY ARE ALSO EXPENSIVE. I AM VERY UPSET THAT MAZDA GIVES NO ALLOWANCE OF THE BRAND TIRE THAT A CONSUMER MAY CHOOSE. EVEN THE MAZDA DEALER THAT I BOUGHT FROM DIDN'T HAVE THEM IN STOCK. I FEEL THIS HAS BEEN MISREPRESENTATION ON THE DEALER'S PART AND MAZDA. I HAVE BEEN READING FORUMS OF THIS PROBLEM AND IT IS RECOMMENDED TO REPLACE EVERY YEAR BECAUSE OF TYPE OF TIRE. I LIVE IN FLORIDA AND DO NOT NEED WINTER TIRES. IS THERE ANYTHING I CAN DO? I AM TEMPTED TO CONTACT EVERY TIRE DEALER AND MEDIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525959July 21, 2013
WHEELS, TIRES
WHILE ON INTERSTATE THE TIRE PRESSURE SENSOR ILLUMINATED. HUSBAND CHECKED ALL TIRES AND DISCOVERED THAT ONE OF THE VALVE STEMS WAS BROKEN. THE OUTSIDE WAS CORRODED. THE SLIGHTEST PRESSURE ON IT WAS RELEASING AIR AT A RAPID RATE. WE HAD ONLY JUST PURCHASED THE CAR A WEEK BEFORE. HOW THIS WAS NOT CAUGHT BY THE SERVICE DEPARTMENT AT THE DEALERSHIP IS BEYOND ME. THE DEALERSHIP REPLACED THE STEM, BUT WE WERE TOLD THAT THIS IS A COMMON PROBLEM. REALLY? THEN WHY AREN'T THERE ANY RECALLS ON THIS? AFTER READING THE OTHER NUMEROUS COMPLAINTS ABOUT OUR MODEL, I AM BECOMING INCREASINGLY NERVOUS OVER OUR HASTY PURCHASE. RESEARCH IS KEY IN CHOOSING A VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520994June 21, 2013
STRUCTURE
PASSENGER SIDE FLOOR BOARD STAYS WET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515394June 6, 2013
STRUCTURE:BODY, SEATS
NEW HEADRESTS SINCE 2010 ARE TERRIBLE. MY NECK CONSTANTLY HURTS BECAUSE I LIKE TO SIT AGAINST THE BACK OF MY SEAT, AND MY HEAD IS PUSHED FORWARD AT AN ANGLE NO MATTER HOW I TRY TO ADJUST THE HEADRESTS IN MY CX7. THESE "SAFETY" REGULATIONS ARE CAUSING ME PAIN AND PERMANENT NECK ISSUES. THESE SAFETY REGULATIONS NEED TO BE REVISED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10502075March 8, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT STATED THAT AFTER THE ENGINE WAS STARTED, THERE WAS A RATTLING NOISE COMING FROM UNDER THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST TEN TIMES WHO REPLACED THE MOTOR MOUNTS, RING SEAL, CONVERTER, GASKET AND MAIN PIPE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 27,000. UPDATED 4/11/13 *CN THE CONSUMER STATED THE REMOTE KEY WOULD NOT WORK AT TIMES. UPDATED 04/18/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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