Mazda CX-7 Complaints (2008)

192 consumer complaints on file.

#10504058March 22, 2013
POWER TRAIN
SO THIS IS MY COMPLAINT AND STORY SO WE WENT TO FLORIDA LIKE A WEEK AND CAME BACK TO TEXAS. WHEN WE GOT BACK HOME I STARTED TO HEAR AN NOISE ON THE ENGINE. I TOOK THE CAR TO THE MECHANIC AND HE SAID THAT WASN'T NORMAL IT SOUNDED LIKE A DIESEL TRUCK. SO THE NEXT DAY I HAD TO GO TO WORK AND I WAS COMING BACK HOME THE ENGINE LIGHT STARTED TO FLASH CONTINUOUSLY AND CAR STARTED TO SHAKE SO I DROVE IT TO A AUTO PARTS STORE, SO THEY CAN CHECK THE CODE AND THEY SAID IT WAS A PISTON 3 MISFIRE. I TOOK IT TO MECHANIC AGAIN AND HE SAID THE SPARK PLUG HAD OIL AND HE SAID THAT WAS NOT A GOOD SIGN HE SAID IT MIGHT BE THE ENGINE OR A BENT VALVE. FIRST OF ALL THIS IS OUR ONLY CAR AND DON'T HAVE MONEY TO FIX IT. A USE ENGINE COST 3,000 AND UP AND IF ITS THE HEAD IT COST LIKE 1900 AND I'VE BEEN READING A LOT OF BAD REVIEWS OF THIS CAR I REALLY NEED HELP I CAN'T AFFORD TO FIX MY CAR WE ARE A FAMILY OF 5. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501868March 6, 2013
FUEL/PROPULSION SYSTEM, ENGINE
WHILE TRAVELING AT 45MPH, EXPERIENCED SUDDEN LOSS OF POWER. CEL CAME ON AND TROUBLE P3001 WAS THE CODE DISPLAY ON HANDHELD READER. CAR IS OUT OF WARRANTY, DEALER STATES SEVERAL COMPONENTS WITHIN ENGINE HAVE FAILED AND MAZDA HAS NO RESPONSIBILITY OVER FAILURES SINCE I DO NOT HAVE AN EXTENDED WARRANTY. I HAVE RESEARCHED THE PROBLEM PRODUCTION YEARS 2007 AND 2008 ARE PLAGUED WITH PREMATURE ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500798February 28, 2013
ENGINE
EARLIER THAT DAY I GOT MY OIL CHANGED ON MY LUNCH BREAK AT WORK. I DRIVE BACK TO WORK MY CAR SITS IN THE PARKING LOT AND I LEAVE A FEW HOURS LATER WELL MY CAR IT WAS MAKING A REALLY LOUD NOISE IT SOUNDED LIKE A HELICOPTER I LIVE ABOUT 30 MILES AWAY SO I FIGURED IF I DRIVE SLOW ENOUGH I MIGHT BE ABLE TO MAKE IT HOME. AS I WAS GOING UP A HILL THE CAR START TO DECELERATE SO IM LIKE OK MAYBE I NEED TO GO SLOWER NO I GET UP OVER THE HILL AND AM GOING DOWN THE HILL AND THE CAR JUST DIES THERE ON THE SIDE OF THE ROAD. I GET IT TOWED TO MAZDA THE NEXT DAY BECAUSE I FIND OUT I HAVE A POWERTRAIN WARRENTY UNTIL 60,000 MILES I ONLY HAVE 54,000 MILES ON IT SO THEY TOW IT UNDER MY ROADSIDE ASSISTANCE. NOW MY CAR HAS BEEN THERE FOR A MONTH AND COME TO FIND OUT MY TIMING CHAIN WENT ON IT CAUSING A DOMINO EFFECT ON IT AND MAKING THE ENGINE GO. NOW THE DEALERSHIP WANTS 8 GRAND TO FIX MY CAR BECAUSE MAZDA DENIED MY CLAIM DUE TO "ENGINE SLUDGE" WHICH AT THIS LOW OF MILES AND ME PERFORMING REGULAR OIL CHANGES THEY CONSIDERED "LACK OF MAINTANCE" BECAUSE I COULDNT PROVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499461February 20, 2013
ENGINE, ELECTRICAL SYSTEM
I PURCHASED THE 2008 MAZDA CX7 ABOUT 2 WEEKS AGO AND ALREADY REPLACED THE COMPRESSOR I FIRST HAD WHITE SMOKE COMING OUT THE TAIL PIPE WELL I DIDN'T THINK ANYTHING OF IT UNTIL SOMEONE TOLD ME THAT IS NOT NORMAL SO A WEEK LATER I STARTED HEARING NOISES LIKE A DIESEL TRUCK AND A KNOCKING NOISE SO THE NEXT DAY I WENT TO THE DEALERSHIP THAT SOLD ME THE VEHICLE AND WE DROVE THE VEHICLE AND HE STATED IT WAS FINE HE THEN DROVE AGAIN AND THE VEHICLE LOCKED UP AND THEY TOLD ME THE COMPRESSOR LOCKED UP NOW I'M HEARING A TICKING NOISE FROM THE ENGINE AND THEY STATED IT WAS NORMAL BUT IT STILL CONCERNS ME CAUSE READING OTHER STATEMENT HAVE ME WORRIED THAT THE ENGINE VALVE WILL BE NEXT AND I DON'T HAVE MONEY TO REPAIR A VEHICLE I'M A SINGLE PARENT OF 4 KIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496494February 5, 2013
STEERING
THE POWER STEERING FAILED. ALMOST IMPOSSIBLE TO STEER CAR TO SAFE STOP ON SIDE OF ROAD. THE POWER STEERING HOSE WAS CUT BY THE END OF THE CRANKSHAFT AT THE END OF THE ENGINE AND ALL THE FLUID LEAKED OUT CAUSING THE PUMP TO STOP AND BURN UP. THE HOSE WAS CUT BY LONG-TERM RUBBING BY THE END OF THE CRANKSHAFT THAT SPINS OUTSIDE THE ENGINE COVER. THE HOSE IS LOCATED NEXT TO THE SHAFT THAT SPINS. IT SLICED INTO IT CAUSING A LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494827January 26, 2013
ENGINE
CHECK ENGINE LIGHT CAME ON TOOK IT TO DEALER...EGR VALUE NEEDED TO BE REPLACED...WARRANTY WAS EXPIRED. ABOUT $700 OR PART...WONDERING IF THERE IS RECALL ON PART. READING FORUM AND SEEMS TO BE A PROBLEM WITH OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493773January 22, 2013
ENGINE
TL*THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO A DEALER. THE DEALER PERFORMED A DIAGNOSTIC TEST WHICH DETERMINED THAT OIL SLUDGE WAS IN THE TURBO LINES. THE DEALER ADVISED THE CONTACT THAT THE TURBO MALFUNCTIONED AND NEEDED BE REPLACED. THE DEALER DID NOT STATE HOW THE OIL ENTERED THE TURBO LINES. NO REPAIRS WERE PERFORMED ON THE VEHICLE. THE FAILURE MILEAGE WAS 54,445.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490942January 3, 2013
ENGINE
THE VEHICLE IS A 2008 MAZDA CX-7 BOUGHT AS A PRE-OWNED CERTIFIED FROM MAZDA DEALER IN RAMSEY, NJ. IT HAD THE ENGINE LIGHT ON AND I TOOK IT IMMEDIATELY TO THE DEALER NEAR MY WORK (COLMAR, PA) AND IT WAS DIAGNOSED WITH CODE P0401, EGR VALVE FAILURE. WITH UNDER 40K I WAS NOT EXPECTING THIS TO FAIL AND THE REPAIR COST WAS $718. (DIAGNOSIS, PARTS AND LABOR). I LOOKED UP ONLINE AND SAW THAT IT IS A FREQUENT ISSUE WITH PEOPLE HAVING MUCH NEWER CAR THAN MINE. OBVIOUSLY IT WAS NOT COVERED UNDER WARRANTY AND I HAD TO PAY FROM MY POCKET. BUT I AM DISAPPOINTED WITH THE REPAIR AS THE NEXT DAY THE BRAKE LIGHT CAME ON. IT COMES ON IN THE MORNING AND STAYS ON INTERMITTENTLY. IT FINALLY GOES AWAY AFTER 15-20 MINUTES OF DRIVING. I PLAN TO GO TO THE DEALER TOMORROW TO SEE IF THIS IS SOMETHING THAT RESULTED DURING YESTERDAY'S REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490293December 28, 2012
ENGINE
PURCHASED VEHICLE USED AT 41,000 IN MAR 2012. FIRST ISSUE: EGR VALVE HAD TO BE REPLACED AT 44,000 MILES IN MAY 2012, NOT COVERED UNDER WARRANTY ("NOT A CALIFORNIA EMISSIONS VEHICLE"). HAD 45,000 MILE SERVICE PERFORMED. DEALERSHIP SERVICE TECH ALSO PROVIDED SERVICE HISTORY FROM PREVIOUS OWNER AND VERIFIED IT WAS SERVICED REGULARLY. SERVICE TECH CONFIRMED THIS WAS A KNOWN ISSUE WITH THE VEHICLE, BUT IT WAS NOT COVERED UNDER WARRANTY UNLESS IT WAS A CA EMISSION VEHICLE. ALSO NOT COVERED UNDER AUL EXTENDED WARRANTY PURCHASED WITH VEHICLE. COST: $750 TO REPLACE EGR. SECOND ISSUE: DEC 2012, 52,000 MILES, DRIVING FOR LESS THAN A MILE IN CONGESTED TRAFFIC AT 15-20MPH. VEHICLE BEGAN SPEWING WHITE SMOKE OUT OF EXHAUST. IMMEDIATELY PULLED OFF ROAD, CALLED FOR TOW TRUCK. WAITED 3 HOURS WITH TWO CHILDREN UNDER 8... VEHICLE WAS TAKEN TO SAME DEALERSHIP FOR EVALUATION/REPAIR. I ASKED THEM TO EVALUATE TURBO, BASED ON WHITE SMOKE AND SLOW DRIVING/IDLE, AS CONSISTENT WITH OTHER KNOWN ISSUES. WAS INFORMED ENGINE MOUNT 3 FILLED WITH OIL, WHICH COATED UNDERSIDE OF VEHICLE, CAUSING SMOKE. ENGINE MOUNT FAILURE COVERED UNDER 60,000 MILE FACTORY WARRANTY. SERVICE TECHNICIAN INDICATED THEY HAVEN'T SEEN THIS ISSUE BEFORE (HOWEVER, I SEE IT IN SEVERAL POSTS ONLINE). SERVICE TECHNICIAN COMMENTED I WAS LUCKY THAT THIS DID NOT RESULT IN A MORE CATASTROPHIC EVENT (FIRE, TOTAL ENGINE FAILURE). HE ALSO COMMENTED THERE IS "A LOT OF STRESS ON MOUNT #3" AND IT WAS HARD TO FIND THE REPLACEMENT PART. HE ACKNOWLEDGED TURBO ISSUES, BUT CLAIMS MY TURBO IS OKAY (FOR NOW). MAZDA NEEDS TO RECALL AND FIX THESE WELL KNOWN AND DOCUMENTED ENGINE ISSUES (EGR VALVE, ENGINE MOUNTS, TURBO CHARGERS, COMPRESSORS) BEFORE THERE IS FURTHER LOSS OF VEHICLES/LIFE. AT A MINIMUM, EXTEND THE WARRANTY TO COVER BEYOND 60,000 MILES WHEN SO MANY KNOWN ISSUES EXIST. IT WILL BE CHEAPER THAN THE CLASS ACTION LAWSUIT UNDERWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483710November 8, 2012
ENGINE
TL* THE CONTACT OWNS A 2008 MAZDA CX7. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND A DIAGNOSTIC WAS PERFORMED. THE FAILURE WAS LOCATED AS THE EMISSIONS GAS RECIRCULATION VALVE. THE DEALER REPLACED THE EGR VALVE AND THE FAILURE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 66,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476669September 21, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
WHILE CHECKING THE TIRE PRESSURE FOR A CUSTOMER THE VALVE STEM BROKE. THIS WAS DUE TO A DEGRADED VALVE STEM. THE COST TO REPAIR IT WAS $110.15. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473958September 5, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
MAZDA CX-7 2008; I PURCHASED THE CAR IN SEPTEMBER 2007 AND IT CURRENTLY HAS 19,908 MILES. THE AC IS BREAKING DOWN. WHILE I'M DRIVING ON THE HIGHWAY AT 65MPH, THE PRESSURE OR HIGH AC AIR PRESSURE DROPS AND HOT AIR COMES OUT. I ALSO EXPERIENCED BURNING SMOKE COMING THROUGH THE VENTS. I HAD THE CAR INSPECTED BY THE DEALER BACK ON AUGUST 3, 2012 AND THEY REPLACED THE VALVE COVER. ON SEPTEMBER 1, 2012 I WAS DRIVING AGAIN ON THE HIGHWAY WITH MY FAMILY AND WE EXPERIENCED THE SAME PROBLEM. THE AC PRESSURE DROPPED, HOT AIR WAS FLOWING OUT OF THE AC AND WE SMELLED BURNING SMOKE. I TOOK THE CAR TO THE DEALER THIS MORNING AND THEY ARE NOW ADVISING ME THAT I HAVE TO REPLACE THE BLOWER FAN WHICH IS OUT OF WARRANTY (3 YEARS/36K MILES) AND WILL COST $500. I HAVE NO PROBLEMS PAYING FOR A PART, BUT THE VALVE COVER, BLOWER FAN, OR AC ITEMS SHOULDN'T BE BREAKING DOWN AT 19K ORIGINAL MILES. I ASKED WAYNE MAZDA SERVICE CONSULTANT: ANTHONY CUNHA IF THE BLOWER FAN WAS PART OF THE AC COMPRESSOR AND HE SAID, "NO". I STRONGLY FEEL THAT MAZDA INSTALLED FAULTY AC COMPRESSOR/UNITS ON THE 2008 CX-7. THIS ISSUE HAS TO BE INVESTIGATED BEFORE A CAR CATCHES ON FIRE AND PEOPLE GET BURNED ALIVE OR WORSE, A MULTIPLE CAR CRASH ON THE ROAD RESULTING IN DEATHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472720August 28, 2012
ENGINE
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A LOUD GRINDING NOISE OUTSIDE OF THE VEHICLE AND BLUE SMOKE EMITTED FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FAILURE WAS CONTRIBUTED TO ENGINE SLUDGE. THE TECHNICIAN ADVISED THAT THE ENGINE BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 50,835. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472139August 24, 2012
ENGINE AND ENGINE COOLING
ON MY WAY TO WORK I GLANCED IN MY REARVIEW MIRROR AND NOTICED WHITE SMOKE COMING OUT FROM BEHIND MY CAR. I LOOKED AT MY GAUGES AND NOTICED THAT MY BATTERY LIGHT WAS ON AND MY TEMPERATURE GAUGE WAS ALL THE WAY ON HOT. PULLED TO THE SIDE OF THE ROAD AND, AS I PULLED OVER MY ENGINE LIGHT CAME ON AND MY POWER STEERING WENT OUT. I SHUT OFF THE CAR AND CALLED MY HUSBAND (WHO OWNS A COLLISION REPAIR SHOP AND A TOW TRUCK) AND TOLD HIM TO COME AND GET ME AND MY DISABLED CAR. AS I SAT IN MY CAR WAITING, A POLICE OFFICER CAME TO CHECK THAT I WAS O.K. THE OFFICER SAT IN HIS CAR BEHIND ME FOR ABOUT 10 MINUTES AND THEN BACKED OUT AND LEFT. WITHIN A FEW MINUTES OF THE OFFICER LEAVING A GENTLEMAN AND HIS WIFE PULLED OVER A GOOD WAY UP IN FRONT OF MY CAR. THE GENTLEMAN GOT OUT OF HIS CAR AND STARTED RUNNING TO ME SHOUTING GET OUT, GET OUT, YOUR CAR IS ON FIRE!? THE GENTLEMAN CALLED 911 TO SUMMON THE FIRE DEPARTMENT. AS WE WAITED FOR THE FIRE DEPARTMENT A HIGHWAY PATROL ASSISTANCE VEHICLE PULLED OVER BECAUSE THEY HAD A FIRE EXTINGUISHER. MY HUSBAND ARRIVED AND TOOK THE CAR BACK TO HIS PLACE OF BUSINESS. OUR INSURANCE WAS COMPANY WAS CALLED AND THEY SENT A CLAIMS ADJUSTER OUT TO ASSESS THE DAMAGE. OUR CLAIMS ADJUSTER DETERMINED THAT THE FIRE HAD STARTED WITH THE AIR CONDITIONER AND HAD CAUSED $3,900.00 IN DAMAGE TO THE MECHANICALS OF THE CAR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10467216July 24, 2012
ENGINE
I BOUGHT THE CAR AT 30K MILES IN NOVEMBER OF 2011. I HAVE SINCE DRIVEN 15K MILES ON IT. I NOTICED A CLICK IN THE ENGINE. I TOOK IT TO THE DEALERSHIP WHERE THEY PROCEEDED TO TELL ME THAT EVERYTHING WAS FINE AND I NEEDED TO GET A 45K MILE MAINTENANCE ON IT. I TOLD THEM THE CLICKING WAS BOTHERING ME. THEY SAID THAT WAS FINE. I GOT THE CAR BACK AND THE NOISE APPEARED TO HAVE GONE... BUT REAPPEARED AFTER A FEW DAYS. I WENT BACK TO THE DEALERSHIP AND TOLD THEM THAT A CAR UNDER 5 YEARS OLD WITH LESS THAN 50K MILES ON IT SHOULDN'T MAKE THAT NOISE. THEY FINALLY ADMITTED THERE WAS A PROBLEM WITH THE TIMING CHAIN, CAUSING A LEAK IN THE OIL WHICH PUT SLUDGE IN THE ENGINE. THEY TOLD ME IT WAS MY FAULT ETC. I PROCEEDED TO LOOK ONLINE AND THERE WERE THOUSANDS OF OTHER PEOPLE WITH THE SAME PROBLEM. FROM THE RESEARCH I HAVE DONE, THEY AREN'T EVEN MAKING THE CAR ANYMORE AND I'M SURE IT'S DUE TO THESE SAME ENGINE PROBLEMS. MY DEALERSHIP TOLD ME IT WAS MY FAULT... AND THE OTHER PEOPLE ON HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F1826A6/0 HAD THE EXACT SAME PROBLEM. I HOPE SOMEONE DOES SOMETHING ABOUT THIS! THE DEALERSHIP TRIED TO SWITCH OUT THE CAR SAYING THAT THEY WERE TRYING TO HELP... AND AFTER DRIVING IT FOR 10 MINUTES... I TOLD THEM THE BEGINNING NOISE WAS IN THIS CAR AS WELL. HE ACTED ALOOF AND SAID HE DIDN'T HEAR IT... UNTIL WE WERE BACK AT THE DEALERSHIP. THEN HE SAID... 'OH ... I HEAR IT NOW' THEY NEED TO DO A FULL RECALL OF THIS CAR. WORKING SO HARD TO FINALLY BE ABLE TO GET A CAR MAKES YOU SO HAPPY... BUT TO GET RIPPED OFF IN THE END.... IT'S AWFUL. I FEEL COMPLETELY VULNERABLE AND IT'S TERRIBLE. THANKS FOR EVEN HAVING THIS WEBSITE... HOPEFULLY WE CAN GET THIS CAR OFF THE MARKET! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467017July 23, 2012
ENGINE
AC FAILED ON LONG TRIP. TEMP GAUGE DID NOT INDICATE OVERHEATING, NO WARNING LIGHTS WERE LIT UP. AFTER ARRIVING AT DESTINATION 5 HOURS FROM HOME, TURNED OFF ENGINE AND SAW SMOKE COMING FROM RT FRONT HOOD AREA NEAR WHEEL. TRIED TO START, NOT TURNING OVER. ADDED COOLANT TO OVER FLOW (IT WAS EMPTY). STILL NOT STARTING. NO MAZDA DEALER OPEN IN AREA (CLOSEST ONE WAS 45 MILES SOUTH IN FT WAYNE. TIME WAS APPROX 2PM ON SATURDAY. ENTERPRISE RENT A CAR ALSO NOT OPEN EXCEPT AIRPORT LOCATIONS (THEY ARE OPEN 8-12 ON SATS). KNEW THERE WAS A W-MART NEARBY W/ AUTO SERVICE. OUR VEHICLE IS PARKED IN LARGE MCDONALD'S LOT NEAR THE BACK OUT OF THE WAY, RELATIVELY SAFE LOCATION...CLLD AND SPOKE W/ [XXX] AT WAL-MART. HE OFFERED TO COME LOOK AT THE CAR AFTER WORK-W/IN 15 MIN HE WAS THERE. BECAUSE ENGINE NOT TURNING OVER, HE AT FIRST WAS CONCERNED ENGINE MAY HAVE SEIZED UP/HEAD GASKET BLEW ETC. HE ISOLATED THE AC CLUTCH AS THE PROBLEM BY MANUALLY TURNING OVER THE ENGINE AND THEN TAKING BELT OFF COMPLETELY. STARTED RIGHT UP... HE THEN PROCEEDED TO DRIVE US TO AIRPORT IN FT WAYNE, HAD OUR CAR TOWED TO HIS REPAIR SHOP, ACCESSED THE PROBLEM AREA AND ADVISED ME WHAT PART TO ORDER.THE MAN IS A SAINT. WE SPENT 4 HOURS AT AIRPORT UNTIL ENTERPRISE TOOK MERCY ON US AND RENTED US A CAR EVEN THOUGH I ONLY HAVE A DEBIT VISA. PART HAS BEEN ORDERED FROM DEALER WHERE WE PURCH CAR.THEY MATCHED PRICE ONLINE OF $289.01 AND SHIPPING TO INDIANA IS ONLY $12 WILL ARRIVE BY END OF DAY TOMORROW. NOT SURE WHAT LABOR COST WILL BE. UNABLE TO ORDER ONLY CLUTCH FROM MAZDA. DON'T NEED PUMP BUT WILL HAVE EXTRA IN CASE IT FAILS IN THE FUTURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447838February 13, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN, ELECTRICAL SYSTEM
THIS MAZDA CX-7 IS AT A MAZDA DEALER'S SERVICE CENTER RIGHT NOW GETTING THE TIMING CHAIN REPLACED, VVT ISSUE CORRECTED, A NEW TURBO SYSTEM TO KEEP IT FROM DUMPING TONS OF BLUE SMOKE FROM THE EXHAUST, A/C SYSTEM FIXED, AND THERE IS AN INTERMITTENT ELECTRICAL ISSUE AS WELL. NOT HAPPY OBVIOUSLY, AS THESE ARE ALL KNOW ISSUES WITH THE VEHICLE. MAZDA HAS AGREED TO PAY FOR THE TIMING CHAIN, BUT THE REST COMES OUT OF MY POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447675February 12, 2012
POWER TRAIN
WE BOUGHT THIS CAR ON FEBRUARY 19, 2011 WITH AROUND 26,000 MILES ON IT. ON JANUARY 30, 2012 (AROUND 36,000 MILES) THE ENGINE LIGHT CAME ON AND THE VEHICLE LOST ALL POWER. WE TOOK IT TO OUR MECHANIC TO HAVE IT DIAGNOSED AND IT CAME BACK THAT THE MASS AIR FLOW SENSOR WAS BAD. WE HAD THAT REPLACED, BUT IT MADE NO DIFFERENCE AT ALL. THE ENGINE LIGHT CAME BACK ON AND THAT MECHANIC TOLD US WE WOULD HAVE TO TAKE IT TO A MAZDA DEALER AND THAT IF IT WAS ANYTHING TO DO WITH THE POWERTRAIN, IT SHOULD STILL BE UNDER WARRANTY. WE WERE HAPPY TO HEAR THAT INDEED IT WAS STILL UNDER WARRANTY AND THAT MAZDA MOST LIKELY WOULD COVER ALL COSTS. A DAY LATER THE DEALERSHIP CALLED TO TELL US THAT MAZDA NEEDED TO SEE PROOF OF MAINTENANCE ON THE OIL CHANGES, AS THERE WAS A "SLUDGE BUILDUP." WE HAD THE OIL CHANGED AS REQUIRED, BUT WERE TOLD THAT MAZDA MAY NOT HONOR THE WARRANTY AFTER ALL...SEEMS IT DOESN'T MATTER IF YOU DID EVERYTHING RIGHT OR NOT, MAZDA SEEMS TO BE DENYING THIS IS A MAJOR PROBLEM. WE ARE STILL WAITING TO HEAR IF THIS WILL BE COVERED, AND HAVE BEEN DOING LOTS OF RESEARCH ON THIS ISSUE. WE WANTED TO GET A START ON THIS ISSUE IF IT ENDS UP BEING THE NIGHTMARE THAT OTHER OWNERS ARE DESCRIBING. THERE SEEMS TO BE A MAJOR ENGINEERING FLAW AND WE ARE AFRAID OF LOSING EVERYTHING DUE TO THE EXTREME REPAIR COSTS ASSOCIATED WITH THIS PROBLEM. NOT TO MENTION RECURRING ISSUES THAT SEEM TO ARISE AFTER THE REPAIRS ARE MADE! MAZDA NEEDS TO STOP THE DENIAL AND RESOLVE THIS ISSUE ASAP! HOPEFULLY YOU CAN PLEASE HELP SOME HARD WORKING PEOPLE WHO CANNOT AFFORD THESE COSTS! THANKS FOR YOUR TIME... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446059January 31, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED THAT THE REAR EXTERIOR LIGHT WOULD BURN A HOLE IN THE TAIL LIGHT COVER, MELTING THE PLASTIC. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THEY WOULD INSPECT THE VEHICLE AT A CHARGE BUT THE CONTACT DECLINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,800 AND THE CURRENT MILEAGE WAS 49,880. UPDATED 02/22/12 *BF UPDATED 03/01/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444640January 20, 2012
ENGINE AND ENGINE COOLING
MAZDA HAS A BULLETIN OUT TO MECHANICS ABOUT CX-7'D TIMING CHAIN. THE TIMING CHAIN PROBLEM COULD CEASE AN ENGINE ON A HIGHWAY AND CAUSE SAFTEY HAZARDS. MAZDA IS ALSO REFUSING REPAIRS ON MY TIMING CHAIN BECAUSE I CANNOT PRODUCE THE PAPERWORK FOR MY OIL CHANGES. I EVEN HAVE A 70,000 MILE WARRANTY WHICH WAS EXTENDED BECAUSE OF THE TIMING CHAIN PROBLEMS. I EVEN CALLED MY BANK TO GET STATEMENTS PROVING PAYMENT IN THE SAME AMOUNT FOR THE PLACE I GET MY OIL CHANGES DONE, WHICH MAZDA HAS A COUPLE COPIES OF, BUT THEY REFUSED BANK STATEMENTS. THIS IS HORRIBLE BUSINESS PRACTICE AND US, CONSUMERS SHOULD BE PROTECTED AGAINST THIS. MY CAR HAS 65,000 MILES AND I'M STILL MAKING CAR PAYMENTS. I CAN GUARENTEE I WILL NEVER BUY ANOTHER MAZDA AND WILL TELL EVERYONE I KNNOW AND POST IT ON EVERY SITE I CAN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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