Mazda CX-7 Complaints (2011)

154 consumer complaints on file.

#11075141February 26, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
CAR WAS PURCHASED MAY 2011. I CANNOT REMEMBER WHEN IT ALL STARTED. ALL REPAIRS WERE MADE AT JIM ELLIS MAZDA, COBB PKWY, MARIETTA, GA FROM PURCHASE UNTIL SEPT. 2017 WHEN I BECAME FED UP. MY HEADLAMPS FOGGED UP AFTER A YEAR OR SO, THEY SAID IT WAS NORMAL. MY HEADLAMP BULBS HAD TO BE REPLACED EVERY 3 TO 6 MONTHS AND, NOW THEY ARE REPLACED EVERY 2-3 MONTHS. ALL BULBS WERE PURCHASED FROM MAZDA YET ALL BULBS DIED OUT WITHIN 3-6 MONTHS. IN THE PAST 6 MONTHS, HEADLAMP BULBS WERE REPLACED FOUR TIMES. 4 NIGHTS AGO, I WAS STOPPED BY THE POLICE DUE TO NO HEADLIGHTS. THE POLICE WATCHED WHILE I CHECKED DAY TIME RUNNING LIGHTS, HIGH BEAMS, LOW BEAMS AND, AT 9 P.M. LATE EVENING GEORGIA/EST, I HAD NO RUNNING LIGHTS. I TOOK THE CAR TO MAZDA ROSWELL THE NEXT MORNING. WHEN I DESCRIBED THE PROBLEM, STEPHANIE JOHNSON, SERVICE ADVISOR MANAGER IMMEDIATELY RECOGNIZED THE PROBLEM BY INQUIRING HOW OFTEN I HAD TO CHANGE MY BULBS IN THE CAR. NO SERVICE ADVISOR HAD PREVIOUSLY ASKED THAT QUESTION AT THE MARIETTA SERVICE DEPARTMENT & NOONE HAS EVER ADVISED TO USE ONLY MAZDA PARTS. UNFORTUNATELY, I RECEIVED A CALL FROM MAZDA 3 DAYS LATER ALLEGING THAT MY HEADLIGHT ASSEMBLY WAS FRIED BECAUSE I DID NOT USE MAZDA MANUFACTURED BULBS. MAZDA IS BILLING ME $130 FOR THE DIAGNOSTIC THOUGH THEY KNEW WHAT THE PROBLEM WAS WITHOUT LOOKING AT THE CAR, & IS CHARGING ME $313 TO REPLACE AND REPAIR THE HEADLIGHT ASSEMBLY WHEN MY HEADLIGHTS HAVE HAD A SHORTAGE FOR 6 OF THE 7 YEARS THAT I OWNED THE CAR. I STOPPED USING MAZDA SERVICE AFTER 6 YEARS BECAUSE NOT ONLY COULD THEY NOT FIND OR FIX THE CONSISTENT HEADLAMP PROBLEM BUT MAZDA SERVICE WOULD FIND A REPAIR THAT I HAD NOT COMPLAINED OF. IN FACT, I ONCE TOOK THE CAR IN & BROUGHT MY OWN HIGHER QUALITY HEADLAMPS & MAZDA RETURNED MY CAR W/O REPLACING THE BURNED OUT BULBS. THIS CAR WAS DEFECTIVE WHEN SOLD BUT NOT RISING TO THE LEVEL OF LEMON LAW COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074578February 23, 2018
SUSPENSION
SEVERE CLUNKING NOISE FROM FRONT DRIVER WHEEL WHEN DRIVING ON MOST ROADS. NOISE IS BELIEVED TO BE RELATED TO THE FAILING BALL JOINT. MANUFACTURER HAS AN OPEN RECALL 9716H / NHTSA RECALL NUMBER 16V-593. DESPITE THE RECALL NOTICE BEING ISSUES ON AUGUST 10, 2016 (18 MONTHS AGO), THE STATUS IS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" ACCORDING TO THE DEALER. THE VEHICLE IS NOT SAFE TO DRIVE AND MAZDA HAS NO TIMEFRAME FOR A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072298February 12, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MORRIE'S INVER GROVE MAZDA, 10 MENDOTA RD E, INVER GROVE HEIGHTS, MN 55077, (651) 691-4873) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065972January 30, 2018
STEERING
MANUFACTURER RECALL NUMBER 9716H I HAVE TO MAZDA DEALERSHIP FOR THIS RECALL ISSUE BECAUSE THE STERLING WHEEL IS TIGHT TO TURN THE WHEELS AND THE DEALERSHIP DECLINES TO FIX THIS PROBLEM ANSWERING THAT MAZDA HAD HOLD ON THE PARTS AND THERE IS NO SUPPLY. SO WANTED HELP REGARDING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734162January 25, 2018
SERVICE BRAKES
2011 MAZDA CX-7. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM CORROSION AND DAMAGES. *SMD *JS THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062436January 12, 2018
STEERING
TL* THE CONTACT OWNED A 2011 MAZDA CX-7. WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT AND FAILED TO MANEUVER WITHOUT WARNING. THE VEHICLE CRASHED INTO AN EMBANKMENT, HYDROPLANED, AND CRASHED INTO ANOTHER EMBANKMENT. THE DRIVER'S SIDE AIR BAGS DEPLOYED OVER THE TOP OF THE STEERING WHEEL AND UPWARDS TOWARD THE ROOF OF THE VEHICLE. THE CONTACT SUSTAINED A CRACKED CHEST PLATE, LEFT SHOULDER LIGAMENT DAMAGE, A HEAD CONCUSSION, AND NERVE AND SPINAL DAMAGE. MEDICAL ATTENTION WAS PROVIDED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED A TOTAL LOSS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO REPLACE THE VEHICLE, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11057969January 2, 2018
STEERING
RECALL PARTS STILL NOT AVAILABLE, NOT IN A TIMELY MANNER ??????? RECALL WAS POSTED AUG. 2016. 9716H & 16V-593
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051370November 29, 2017
AIR BAGS
TAKATA RECALL I GOT A LETTER IN JULY 2017 FROM MAZDA ABOUT THIS AIRBAG RECALL AND I CALLED 2 DEALERSHIP ABOUT THIS RECALL AND THEY SAID THE PARTS ARE NOT AVAILABLE AND I WAITED AND WAITED UNTIL NOW NOV 29, 2017 BUT NEITHER OF THEM GET BACK TO ME. I NEED TO GET THIS REPAIRED AS THERE'S A RISK INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047090November 17, 2017
AIR BAGS, STEERING, SUSPENSION
TAKATA RECALL NHTSA #17V-429; ALSO RECALL NHTSA #16V-593 (MANUFACTURER RECALL #9716H) FRONT SUSPENSION/STEERING RECALL. ATTEMPTED TO OBTAIN REPLACEMENTS AT MAZDA IN TEXAS, WAS ALWAYS TOLD "PARTS UNAVAILABLE". RECENTLY ATTEMPTED TO OBTAIN REPLACEMENTS IN OREGON, WAS ALSO TOLD "PARTS ON ORDER/UNAVAILABLE." HAVE NOT HAD ANY ACCIDENTS RELATED TO THESE RECALLS, JUST DIFFICULTY OBTAINING REPLACEMENT PARTS FROM SEVERAL MAZDA SERVICE CENTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045095November 10, 2017
AIR BAGS, SERVICE BRAKES, SUSPENSION
RECALL REPAIRS NOT AVAILABLE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041881November 1, 2017
SUSPENSION
RECEVIED A LETTER FROM MAZDA REGAREDING A RECALL ON OUR CAR OCTOBER 2106 AS OF TODAY( NOVEMBER 2017) STILL GETTING A RUN AROUND ON THE ISSUE. ONE YEAR SINCE THE RECALL AND STILL THE ISSUE IS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041790October 31, 2017
STEERING, SUSPENSION
FRONT SUSPENSION BALL JOINT FITTING. WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT CAUSING CORROSION. AS A RESULT THE BALL JOINT LOOSENS AND A RATTLE MAY OCCUR. EXTENDED OPERATION IN THIS CONDITION WILL DETERIORATE THE BALL JOINT AND THE LOWER CONTROL ARM COULD SEPARATE. SIGNIFICANT LOSS OF STEERING CONTROL MAY INCREASE THE CHANCE OF A FATAL CRASH. AT THIS TIME WE ARE EXPERIENCING A SMALL RATTLE IN THE FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040659October 28, 2017
AIR BAGS
TAKATA RECALL ON AUGUST 30 2016 I WAS DRIVING ON THE STREET BREAKING AS I WAS APPROACHING A RED LIGHT WHEN MY 2011 MAZDA CX7 WAS REAR ENDED AND SLID INTO ANOTHER VEHICLE. MY AIRBAGS DID NOT DEPLOY AND I HIT MY HEAD ON THE STEERING WHEEL. I RECEIVED A LETTER IN THE MAIL TODAY ABOUT A REACALL WITH A BAR CODE AND NUMBERS TK66253230. I DO NOT HAVE MY POLICE REPORT THEY DON'T HAND THEM OUT ANYMORE IN IL WHERE I LIVE AS THEY ARE ELECTRONIC NOW BUT I CAN GO TO THE POLICE STATION AND PURCHASE ONE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11039363October 24, 2017
SUSPENSION
NHTSA RECALL NUMBER 16V-593 MANUFACTURER RECALL NUMBER 9716H SUMMARY WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN LOOSENESS OF THE BALL JOINT IN THE FITTING. AS A RESULT OF THE LOOSENESS, A RATTLE MAY OCCUR AT THE LOWER CONTROL ARM BALL JOINT. AFTER EXTENDED OPERATION IN THIS CONDITION, IN THE WORST CASE THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY DEALERS WILL REPLACE THE LOWER CONTROL ARMS. SAFETY RISK DESCRPITION THE VEHICLE MAY EXPERIENCE SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035733October 23, 2017
SUSPENSION
NHTSA RECALL NUMBER 16V-593 SUMMARY WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN LOOSENESS OF THE BALL JOINT IN THE FITTING. AS A RESULT OF THE LOOSENESS, A RATTLE MAY OCCUR AT THE LOWER CONTROL ARM BALL JOINT. AFTER EXTENDED OPERATION IN THIS CONDITION, IN THE WORST CASE THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY DEALERS WILL REPLACE THE LOWER CONTROL ARMS. SAFETY RISK DESCRPITION THE VEHICLE MAY EXPERIENCE SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH. MANUFACTURER RECALL NUMBER 9716H
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035095October 20, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2016. THE DEALER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AT 1-800-222-5500, OPTION 6; HOWEVER, THE CALL DISCONNECTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034259October 18, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SOUTH TACOMA MAZDA (6027 S TACOMA WAY, TACOMA, WA 98409, (253) 722-2888) WAS CONTACTED, BUT WAS UNABLE TO REPAIR THE VEHICLE DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025432September 25, 2017
STEERING
WAITING TOO LONG FOR REMEDY TO RECALL ON FRONT SUSPENSION BALL JOINT FITTING THAT MAY EFFECT STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024762September 21, 2017
STEERING, SUSPENSION
FRONT SUSPENSION BALL JOINT FITTING: UPON EITHER RECEIVING OR LEARNING OF THE SAFETY RECALL NOTICE LAST YEAR, MY WIFE AND I CONTACTED OUR LOCAL MAZDA DEALER, FERMAN MAZDA OF BRANDON 9809 E ADAMO DRIVE TAMPA, FL 33619, LAST YEAR. SHE WAS TOLD THAT PARTS WERE NOT CURRENTLY AVAILABLE FOR OUR VEHICLE AND THAT THEY STARTED REPAIRS IN THE NORTHEAST, BEFORE WINTER ARRIVED, AND WE WOULD BE CONTACTED SUMMER (2018). THE SUMMER HAS COME AND IS ON ITS WAY OUT AND WE STILL HAVE NOT BEEN CONTACTED. MY WIFE CALLED OUR MAZDA DEALERSHIP ON MONDAY 18 SEPTEMBER 2018, SHE WAS TOLD SHE NEEDED TO BRING IN THE NOTICE, ASSUMING FROM MAZDA, REGARDING THE RECALL NOTICE. MY QUESTION IS: DO ONE NEED THE ACTUAL NOTICE OR CAN ONE USE THE NHTSA RECALL NOTICE TO CARRY OUT THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024781September 21, 2017
EXTERIOR LIGHTING
DEFECTIVE TAILLIGHT ASSEMBLY: BOTH BRAKE LIGHT TAILLIGHT ASSEMBLY HAVE MELTED INSIDE THE TAILLIGHT ASSEMBLY. SINCE REPORTING THIS TO MY MAZDA DEALER I HAVE SEEN THE SAME PROBLEM IN OTHER MAZDA CX-7'S. THIS IS A HUGE SAFETY CONCERN: TITLE 49: TRANSPORTATION PART 571'FEDERAL MOTOR VEHICLE SAFETY STANDARDS SUBPART B'FEDERAL MOTOR VEHICLE SAFETY STANDARDS 571.108 STANDARD NO. 108; LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT. S14.4.1.4.1.3 WHERE THE SAMPLE DEVICE DOES NOT HAVE UNIFORM SPECTRAL CHARACTERISTICS IN ALL USEFUL DIRECTIONS, COLOR MEASUREMENTS MUST BE MADE AT AS MANY DIRECTIONS OF VIEW AS ARE REQUIRED TO EVALUATE THE COLOR FOR THOSE DIRECTIONS THAT APPLY TO THE END USE OF THE DEVICE. S14.4.1.4.2.1 RED. THE COLOR OF LIGHT EMITTED MUST FALL WITHIN THE FOLLOWING BOUNDARIES: Y = 0.33 (YELLOW BOUNDARY); Y = 0.98 − X (PURPLE BOUNDARY). THE 2017 FLORIDA STATUTES TITLE XXIII MOTOR VEHICLES; CHAPTER 316 STATE UNIFORM TRAFFIC CONTROL; 316.221 TAILLAMPS ' (1) EVERY MOTOR VEHICLE, TRAILER, SEMITRAILER, AND POLE TRAILER, AND ANY OTHER VEHICLE WHICH IS BEING DRAWN AT THE END OF A COMBINATION OF VEHICLES, SHALL BE EQUIPPED WITH AT LEAST TWO TAILLAMPS MOUNTED ON THE REAR, WHICH, WHEN LIGHTED AS REQUIRED IN S. 316.217, SHALL EMIT A RED LIGHT PLAINLY VISIBLE FROM A DISTANCE OF 1,000 FEET TO THE REAR, EXCEPT THAT PASSENGER CARS AND PICKUP TRUCKS MANUFACTURED OR ASSEMBLED PRIOR TO JANUARY 1, 1972, WHICH WERE ORIGINALLY EQUIPPED WITH ONLY ONE TAILLAMP SHALL HAVE AT LEAST ONE TAIL LAMP... IT SEEMS THAT EITHER THE MAZDA DOES NOT WANT TO FIX THE PROBLEM, OR MY MAZDA DEALER DOES NOT WANT TO TAKE RESPONSIBILITY BY REPLACING THE DEFECTIVE TAILLIGHT ASSEMBLY. THE TAILLIGHT ASSEMBLY SHOULD EITHER BE REPLACED AT NO COST OR REDESIGNED IN A WAY TO STOP THE MELTING FROM OCCURRING. I HAVE REPORTED TO THIS DEFECT TO OUR LOCAL MAZDA DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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