Mazda CX-5 Complaints

346 consumer complaints on file.

#11706338December 20, 2025
EXTERIOR LIGHTING
Headlamps Cooling Fan Motors Mazda CX-5 2022 make loud noise during driving and for few minutes even after the car is turned off. Car is at about 29,000miles. Unfortunately, it's past 3yrs old and hence JimClick Mazda dealer is asking for more than $3000 to replace the lights with motor assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705058December 15, 2025
LANE DEPARTURE: ASSIST
LKA does not work & mazda seems to ignore its many complaints
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704864December 13, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My Mazda 2021 infotainment screen goes goes out usually when hit a bump and stays out until it sits awhile. Which when this happens there is no backup camera which is a safety issue. The Mazda dealership said it was the screen which they wanted $2900 just for the screen so I got one off eBay and it's still doing the same thing. Which I think its the CMU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704670December 12, 2025
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP
The contact owns a 2025 Mazda CX-5. The contact stated while driving at various speeds, the passenger's side-view mirror blind spot detection system sensor was detecting vehicles intermittently. The contact stated that the passenger's side-view mirror blind spot detection system sensor detected vehicles 3 or 4 times in a row, but then a truck drove by undetected. The contact stated that no warning light was illuminated. The contact had taken the vehicle to a local dealer several times. The dealer was able to replicate the failure, but the dealer was unable to repair the vehicle. The manufacturer was informed of the failure. The failure mileage was approximately 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703343December 5, 2025
EXTERIOR LIGHTING
Headlight humming / headlight unit failure. Known issue with Mazda but they refuse to repair unless I pay $2k for a new headlight. Vehicle has less than 50k miles and this is a know issue for 2019-2023 CX5s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700495November 20, 2025
ENGINE, UNKNOWN OR OTHER
LOW ENGINE OIL LEVEL light on about 1000 miles from last oil changed. Dealer fixed the Mazda recall code: P250F on July 30, 2025. Now is same issue of LOW ENGINE OIL LEVEL light on again on November 19, 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700480November 20, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
At stop signs, in a row of 3 or 4 cars, on the 3rd or 4th stop, I apply the brake but it accelerates as i am braking, moving forward 8 or 10 feet. Over the course of 1800 miles, this has occurred 3 or 4 times, narrowly avoiding collisions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699663November 16, 2025
ELECTRICAL SYSTEM
Radio audio randomly stopped working and you have to disconnect the negative or you have to leave the car off essentially all night. It’s definitely unknown issue there’s videos all over YouTube about it and there’s forms on read about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699368November 14, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Important note for snowing conditions: The radar for adaptive cruise control is located in the front Mazda emblem. Snow buildup on the emblem can block the radar's signal and disable the adaptive cruise control system when driving. A heating element is necessary to prevent snow accumulation and maintain functionality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699285November 13, 2025
POWER TRAIN, ENGINE
This vehicle belongs to my friend, but I was the injured party. She was visiting me and realized she forgot her phone,.the vehicle wias at the top of my driveway and in park. She wanted to go back in the house to look and got out of the car & left the door open., I leaned into the car to press stop engine and immediately the car began to roll down the hill, dragging me 50'. Car still in park slammed into the stone wall of my garage.I had injuries to my right leg. aplit lip, frctured nasal bone, nerve damage to my thigh and torn meniscus. The Ambulance arrived, I was taken to the hospital and treated. Witnesses signed affadavits confirming vehicle still in Park. I have not been awarded any compensation since they say that my injuries were not serious enough.Mazda,at this time, has refused to take respomsibility since they could not duplicate the incident remotely tested by a Calif.facility. I am reporting this incident because all other parties have failed to do so.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11699243November 13, 2025
SEAT BELTS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, AIR BAGS
The contact owned a 2024 Mazda CX-5. The contact stated that while the contact's daughter was driving at an undisclosed speed, the contact's vehicle was rear-ended. The front driver's side seat belt restraint did not function as intended. The contact's daughter was pushed forward out of the front driver's seat without restraint. The contact stated that the driver's side headrest detached due to the impact, and the back of the front driver's side seat fractured and detached. In addition, the air bag did not deploy. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. A Police report was filed. The contact's daughter was transported by ambulance to the local medical center. The contact's daughter sustained injuries to the right arm and right leg, severe back pain, massive headaches, and whiplash. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11699103November 13, 2025
TIRES:SIDEWALL, TIRES:TREAD/BELT
We took our car to the Mazda dealership for routine maintenance. The technician found circumferential cracking along the sidewall/tread junction of all 4 tires. We were told that this suggests tread separation and that we should not continue to drive on the tires. We replaced all 4. I have pictures of all 4 tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698648November 10, 2025
EXTERIOR LIGHTING
Loud fan noise coming from the passenger side headlight. Noise continues when car has been turned off and stops when the light shuts off. Dealer said that replacement of the passenger headlamp assembly needed but would charge because it was not longer under warrant due to mileage. No warning lamps, messages nor other items appeared. The symptoms began around 40,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696729October 31, 2025
SERVICE BRAKES, STEERING, ENGINE
The contact owns a 2021 Mazda CX-5. The contact stated that the Front Brake System Malfunction, Forward Brake Malfunction, and Check Engine warning lights were illuminated. The contact stated that while driving at various speeds, the vehicle started jerking and hesitating as if the wheels would lock up. The steering wheel vibrated while turning to the left or the right. The vehicle was taken to the dealer, who was able to retrieve a diagnostic code; however, the DTC number was unknown. The dealer was unable to identify the exact cause of the code. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695018October 22, 2025
VISIBILITY
The contact owns a 2021 Mazda CX-5. The contact stated that while the vehicle was parked, the rear back glass fractured without impact. The contact stated that the vehicle had just been parked for several minutes prior to the failure when the contact returned from a doctor's appointment. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred four times since June 2023. In addition, the contact stated that the rear seat was covered with shattered glass. The contact was instructed by the insurance company to contact the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694482October 20, 2025
UNKNOWN OR OTHER
I was driving from Rock Hill, SC on October 17, 2025 on Route 77 South when I heard an explosion while talking to my daughter at approximately 8:40 am. I stopped the car twice to check the tires. On the second stop, I lifted the hatch but did not see anything. I got back into the car and decided to open the sunroof slide just a bit. I opened it slowly and saw shards of glass and put my hand up through the hole. I closed the slider carefully. I continued to drive to the Florida Welcome Center where I found a maintenance man to put duck tape over it. This did not hold. I was only driving about 60 mph as I was afraid that glass would fly out and harm the vehicle behind me. I decided to stop at my son’s as it was closer than my home. The next morning we purchased vinyl and duck tape to cover the hole better. I called my Mazda dealership while in SC. They said to bring it in for them to look at it on Monday. I called again at the Welcome Center to see if I should cover it. They said that was best. It is now Monday morning, October 20, 2025 and am at the dealership. Mileage is approximate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692853October 11, 2025
EXTERIOR LIGHTING
Humming or moaning noise from the passenger side headlamp. Inspected by dealer mechanic and mentioned the TSB 09-015-23B bulletin. Dealership replaced headlamp covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691337October 4, 2025
VISIBILITY/WIPER, STRUCTURE:BODY
The driver side mirror vibrates at speeds above 65 miles per hour especially with windy conditions. Went to the dealer they replaced the mirror assembly with the issue still remaining. Mazda answer is that is common in CX 5 models. It is a safety issue as it really limits visibility for vehicles behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691048October 2, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
After driving a few mile, the following two warnings come up * Smart Brake System Malfunction * Forward Radar Sensor System malfunction. If I turn off the car and then restart, the warnings go away. However, it comes back if I drive for a while again. I have visited dealership a few times for the same issue, they replaced the wheel bearing and brake switch. The warning disappeared for days and came back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690802October 1, 2025
VEHICLE SPEED CONTROL
1.What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle exhibits trembling while idling and previously showed erratic behavior during hard stops. Possible issue with the engine control software or powertrain system. The vehicle is available for inspection upon request. 2.How was your safety or the safety of others put at risk? The trembling at idle and inconsistent braking behavior compromise vehicle stability and driver control, especially in heavy traffic or emergency situations. These symptoms raise serious concerns about a potential underlying defect. Mazda has issued recent software-related recalls involving loss of drive power—though not for my model—which heightens my fear that similar risks may exist. I should not have to wait for a catastrophic failure or breakdown to validate my safety concerns. By then, it may be too late. I do not feel safe driving the vehicle. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Mastria Mazda in Raynham, MA acknowledged the issue and performed a software update. While braking behavior improved slightly, the trembling at idle and other concerns persist. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been conducted. I mailed a detailed letter to Mazda’s corporate office in Hiroshima in July 2025 and received confirmation of receipt, but no response or inspection followed. I also mailed a letter to Quirk Mazda, the dealership where I purchased the vehicle, and received no reply. When I attempted to discuss the issue the service manager at Quirk Mazda dismissed my concerns and stated it would be “impossible to recreate” the issue. No one from Mazda or its representatives has contacted me to inspect or address the problem. 5. No warning lamps or dashboard messages appeared. The trembling and braking issues began shortly after purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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