Mazda CX-5 Complaints

346 consumer complaints on file.

#11495577December 1, 2022
POWER TRAIN
Low oil level between oil change cycles with over 1,000 miles remaining before oil change is required. This has happened between both oil changes so far and I have to add oil myself to ensure oil level isn’t low. The oil consumption seems extremely high and is concerning that at only 12,000 miles I’ve had this problem happen twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494068November 18, 2022
ENGINE
New vehicle at approximately 5,500 miles turned on low oil light dashboard. Added one quart oil each time to restore oil level. Vehicle currently has approximately 7,000 miles. McDonald Mazda West slow to respond to performing warranty service related to TSB 01-012/21. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494067November 18, 2022
ENGINE
New vehicle at approximately 6,000 miles and again at 9,500 turned on low oil light dashboard. Added one quart oil each time (twice) to restore oil level. Vehicle currently has approximately 10,500 miles. McDonald Mazda West slow to respond to performing warranty service related to TSB 01-012/21. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491757November 1, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Feb 2,2022 received Critical Vehicle Malfunction Warning, all vehicle systems affected told to call roadside assistance and not to drive vehicle. Received same warning again February 11,2022 after vehicle had been inspected by dealer service again had vehicle towed to dealer. April 14, 2022 Critical vehicle malfunction again. October 30, 2022, again Critical vehicle malfunction warning. All vehicle systems affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491522October 30, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While Driving the car in highway and you turn signals to change lanes and that moment you start changing the automatic brake system activated and car suddenly brake almost making me get in to a rear collision this happens twice in highway, it also happens twice in city driving while cruising street and theres is nothing in front of you the emergency brake light shows brake as emergency and car suddenly brake without having anything on front
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491071October 26, 2022
ENGINE
At 16,550 miles (5675 miles since the last oil change), my oil pressure light came on. Per owner's manual, I turned the car off & let the oil drain into the pan for 5 minutes. I checked the oil but due to it being so hot it was hard to get an accurate reading. I turned the car back on & the oil light was off. I proceeded to drive into town and 25 miles later the light came on again. I checked the oil & it appeared to be very low. I added a quart of oil and the light went off. I checked the oil level later when the car was cool & the oil level on the dipstick was now halfway between the 2 dots on the dipstick. I drove about 300 miles home from our trip and the light never came back on. I took it to the dealership the next day & the technician said no codes showed that my oil level was low and they said my oil level was now 2 Qts too high. I only added 1 and they changed it last. Even though I was told there was a known issue involving a valve stem seal, they told me Mazda will not authorize the repair unless the engine code error is present (P205F?) & the low oil light is on. They were unable to explain why my low oil light came on. I was told that I need to change my oil every 5k miles even though the owner's manual says I can go up 7500 miles. They also told me that I should wait 10-15 minutes to let the oil drain after shutting the car off and not the 5 minutes that it states in my owner's manual. They told me if this issue happens again, to have my car towed to the nearest Mazda dealership. However, again the repair would only be done if both conditions were present. A bulletin had been produced on this issue but not provided to the owners of the vehicles. This is a safety risk since I was on a trip and would never imagine having this issue with a new car 1year old. Had I known this was an issue, I could have been more prepared. Potentially letting oil continue to seep into the combustion chamber of my engine is not ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490284October 21, 2022
ENGINE
Car is consuming oil since new and requiring additional oil to be added before oil changes. There was a TSB created by Mazda a year ago (TSB # 01-012/21) however there is no fix. I am concerned with the potential for damage to other engine systems aside from the reported issue with the valve stem seals resulting in undrivability and premature engine problems due to oil leaking past the valve stem seals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489931October 19, 2022
ENGINE
Excessive oil consumption. Confirmed by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489086October 13, 2022
ENGINE
My car appears to consuming oil excessively. I bought this car new in March of 2021 at I have had to top off my oil between oil changes at almost every single oil change since I have owned it. The car only has 33900 miles on it and usually about two months in from my oil change the check oil light comes on and the dipstick shows the oil at the lower end of the dipstick. I have purchased oil on my own and have had to have the dealer top it off. After topped off it will usually make it fine until my next oil change but a brand new car should not be burning oil like this and I was told they have known about a valve stem defect since September of 2021 but still have not done a recall or have a fix for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488856October 11, 2022
ENGINE, FUEL/PROPULSION SYSTEM
I am having 2021 cx5 signature turbo 3400 mile and the engine light can me on upon checking the oil level was to low mark burnt out . I am concern that Mazda have not came up. With a recall yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488433October 7, 2022
ENGINE
At approximately 5,612 miles, the low oil pressure light came on. After changing the oil, it happened again at 7,760 miles. Both times the light came on, the oil level was low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488026October 5, 2022
ENGINE
Car has 13000 miles and is consuming oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487669October 3, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Upon exiting my local car wash, I drove my car around to the area used for vacuuming. I pulled into the parking space and when I applied the brake pedal to stop, the car suddenly accelerated and crashed into the wall of the building. I have the Car Wash Security Camera footage of this incident. It shows my brake light is ON at the car's point of acceleration and my brake light is ON at point of impact with the wall. If you need to review it, I can email it to you.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11486319September 25, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
When coming to a stop, car accelerated and went over curb. From a search of the internet I found examples with this and other cars where people with larger shoes had the same problem of pressing the brake and unintentionally pressing the accelerator pedal at the same time. I read of one manufacturer that programed the car to brake if both pedals are pressed at the same time and ignore the accelerator. The same thing happened in my 2015 Mazda CX5. In that case I had it checked at the dealer. The technician found nothing wrong but was able to reproduce the problem when his boot pressed both the brake pedal and accelerator because both pedals were so close together. Since this would probably be an inexpensive software change, it would be prudent for a safety recall by manufacturers that have pedals that are close to one another.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485117September 18, 2022
ENGINE, POWER TRAIN
Detected slight odor of burning oil while highway driving, mileage approximately 8,650. Three days later “low oil level” warning light lit up, mileage 8928. Allowed car to rest and checked oil level manually. Oil level was slightly above the minimum required. No signs of oil on garage floor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483862September 11, 2022
ENGINE
Low oil light came on 4500 miles after oil change. Engine used nearly 2 quarts of oil quarl in that distance. Engine burning excessive amount of oil. No oil leaks. Burning oil internally. Reported to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483004September 6, 2022
POWER TRAIN
Vehicle has had excessive oil consumption. Engine consumes approximately one quart of oil every 4k miles or so with normal driving not spirited. Vehicle has no visible signs of outward leaks. First oil change was at 5030 miles with approximately 5.2 quarts of Castrol edge full synthetic oil and a Purolator boss oil filter PLB14612. Vehicle currently has 9352 miles. I have not let it get to a point where oil light comes on, but it has been to the quart low dot on the stick twice so far. This should not be normal. This has not been confirmed by a dealer or independent service center as I maintain the oil checks and oil changes myself. Tailpipes do have black soot inside but is not greasy or oily. I haven't noticed a lot of smoke from tailpipes just a small bit of whitish vapor that quickly dissipates when my wife pulls it out of the driveway and starts off down the road that I contribute to normal condensation, but I nor she can see tailpipes when we are driving a longer distance of course. I haven't smelled oil burn or seen any leaks on driveway, but the oil is going somewhere. I have seen a TSB from Mazda about possible valve stem seal problems with my VIN number. I hope Mazda will resolve this within my warranty as oil consumption can cause other major engine component damage down the road i.e., catalytic convertor, oxygen sensors, carbon deposits, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482253August 31, 2022
ENGINE
Engine oil light indicated low oil level at 6000 miles. Dealer states there is a TSB on this issue but no repair process is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481799August 29, 2022
ENGINE
Engine oil consumption - around 2000 miles after oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481789August 29, 2022
ENGINE
Car purchased new in 2021. Uses 1quart oil every 3,000 miles. Checked at dealer and assured of no leaks. Service bulletin issued by Mazda acknowledges problem probably due to faulty valve stem seals, but no resolution offerree for clients except “stop by for a quart of oil whenever light comes on!”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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