Mazda CX-5 Service Bulletins (2019)
561 manufacturer communications on file.
- March 20, 2019•Document ID: 10154879Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY; FUEL SYSTEM, GASOLINE; EQUIPMENT
- Mfr Comm. #:
- 00-003-19-3583
- Date Added:
- March 21, 2019
- Manufacturer:
- MAZDA
SummaryIn support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
Associated Products (160)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 140 moreAssociated Documents - March 15, 2019•Document ID: 10154529Service Bulletin/Repair InstructionsEXTERIOR LIGHTING:HEADLIGHTS; EXTERIOR LIGHTING:TAIL LIGHTS; EXTERIOR LIGHTING
- Mfr Comm. #:
- 09-003-19-3555a
- Date Added:
- March 20, 2019
- Manufacturer:
- MAZDA
SummarySome customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.
Associated Products (96)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 76 moreAssociated Documents - February 13, 2019•Document ID: 10154449Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 01-009-19-3572
- Date Added:
- March 11, 2019
- Manufacturer:
- MAZDA
SummarySome customers may notice a rattling noise coming from the left rear of the vehicle while driving on bumpy roads. The noise may be caused by interference between the left rear hanger bracket and the hanger rod, due to a lack of clearance. The shape of the left rear hanger bracket has been changed.
Associated Products (1)Associated Documents - February 5, 2019•Document ID: 10154458Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; EQUIPMENT
- Mfr Comm. #:
- SA-007-19
- Date Added:
- March 11, 2019
- Manufacturer:
- MAZDA
SummarySiriusXM Traffic Plus and Travel Link are displayed with Mazda in-vehicle factory navigation systems. Both of these services provide information in the U.S. & Canada. NOTE: SiriusXM Traffic Plus and Travel Link subscription is free of charge for 3 years only if equipped with factory installed navigation system. NOTE: 2019 Mazda3 is not equipped with factory installed navigation system, however, it is available as a dealer installed accessory. SiriusXM Traffic Plus and Travel Link are available on the 2019 Mazda3 Preferred Package and above, as a paid subscription. Traffic Plus feature requires in-vehicle navigation SD card. SiriusXM Satellite Radio trial subscription is free of charge for 3 months.
Associated Products (4)Associated Documents - February 4, 2019•Document ID: 10154457Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-006-19
- Date Added:
- March 11, 2019
- Manufacturer:
- MAZDA
SummarySome customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
Associated Products (23)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-9+ 3 moreAssociated Documents - February 1, 2019•Document ID: 10154456Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SA-005-19
- Date Added:
- March 11, 2019
- Manufacturer:
- MAZDA
SummaryA tapping/rattling noise may be noticed from the valve train area. This condition usually occurs after the engine has been turned off at normal operating temperature and then not warmed up to full operating temperature during the next series of cold starts. This operating condition can occur, for example, on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their vehicles in and out of their garages to wash the vehicle, etc.)
Associated Products (4)Associated Documents - January 29, 2019•Document ID: 10153337Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 09-007-19-3564a
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.
Associated Products (70)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-9+ 50 moreAssociated Documents - January 24, 2019•Document ID: 10153314Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- 01-007-19-3541
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryWhen the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. P0300 - Random misfire detected P0301 - Cylinder No. 1 misfire detected P0302 - Cylinder No. 2 misfire detected P0303 - Cylinder No. 3 misfire detected P0304 - Cylinder No.4 misfire detected. This may be caused by frozen water accumulated in the main silencer, restricting exhaust flow.
Associated Products (20)2019 Mazda CX-32019 Mazda CX-52018 Mazda CX-32018 Mazda CX-52018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda Mazda32017 Mazda Mazda62016 Mazda CX-32016 Mazda CX-52016 Mazda Mazda32016 Mazda Mazda62015 Mazda CX-52015 Mazda Mazda32015 Mazda Mazda62014 Mazda CX-52014 Mazda Mazda32014 Mazda Mazda62013 Mazda CX-5Associated Documents - January 24, 2019•Document ID: 10153303Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-001-19a
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryAPPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)
Associated Products (25)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-9+ 5 moreAssociated Documents - January 23, 2019•Document ID: 10153318Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 02-004-19-3574
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummarySome customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
Associated Products (106)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 86 moreAssociated Documents - January 14, 2019•Document ID: 10153339Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Mfr Comm. #:
- 09-009-19-3566
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
Associated Products (168)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 148 moreAssociated Documents - January 14, 2019•Document ID: 10153338Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 09-008-19-3565
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummarySome vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).
Associated Products (17)Associated Documents - January 14, 2019•Document ID: 10153336Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 09-007-19-3564
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.
Associated Products (71)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 51 moreAssociated Documents - January 14, 2019•Document ID: 10153335Service Bulletin/Repair InstructionsSEATS
- Mfr Comm. #:
- 09-006-19-3563
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryAt PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Associated Products (18)Associated Documents - January 14, 2019•Document ID: 10153334Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 09-005-19-3562
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryWhen encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
Associated Products (133)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 113 moreAssociated Documents - January 14, 2019•Document ID: 10153307Service Bulletin/Repair InstructionsSERVICE BRAKES
- Mfr Comm. #:
- 00-002-19-3561
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryMazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims are subject to denial or debit. Tool Number Description Pricing PC1923MAZ Pro-Cut On-Car Brake Lathe Check eStore or call for current pricing OBTAINING TOOLS This tool can be ordered through Mazda eStore. You can log on to eStore at: http://dealers.mazdausa.com CUSTOMER SERVICE INFORMATION For warranty or product information contact Mazda Authorized Service Equipment at 877-768-6657. Customer service representatives are available from 7:30 AM until 7:00 PM CST, Monday through Friday. SPECIAL SERVICE TOOL (SST) PART NAME: OVERVIEW Pro-Cut On-Car Brake Lathe PART NUMBER: PC1923MAZ APPLICABLE MODELS: All USAGE: To machine brake rotors on the vehicle.
Associated Products (131)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 111 moreAssociated Documents - January 14, 2019•Document ID: 10153306Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 00-001-19-3560
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Associated Products (130)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 110 moreAssociated Documents - January 14, 2019•Document ID: 10153305Service Bulletin/Repair InstructionsFORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
- Mfr Comm. #:
- SA-003-19
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummarySome vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.
Associated Products (27)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-9+ 7 moreAssociated Documents - January 10, 2019•Document ID: 10153333Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 09-004-19-3543
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryMazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for component availability, source of technical support and prior authorization requirement. NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a given component.
Associated Products (107)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 87 moreAssociated Documents - January 10, 2019•Document ID: 10153329Service Bulletin/Repair InstructionsAIR BAGS
- Mfr Comm. #:
- 08-001-19-3544
- Date Added:
- February 19, 2019
- Manufacturer:
- MAZDA
SummaryThis information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
Associated Products (99)2019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-5+ 79 moreAssociated Documents