Mazda CX-5 Service Bulletins (2021)

501 manufacturer communications on file.

August 5, 2021•Document ID: 10200938
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE
Mfr Comm. #:
SA-045-21d
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200938-0001.pdf↗
August 5, 2021•Document ID: 10200937
Service Bulletin/Repair Instructions
ENGINE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL
Mfr Comm. #:
SA-045-21c
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built March 20, 2021 and later.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200937-0001.pdf↗
August 3, 2021•Document ID: 10200947
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; COMMUNICATION:MANUFACTURER TELEMATICS
Mfr Comm. #:
DRW41a
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200947-0001.pdf↗
August 2, 2021•Document ID: 10200935
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL; ENGINE
Mfr Comm. #:
SA-045-21b
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200935-0001.pdf↗
August 2, 2021•Document ID: 10200934
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE
Mfr Comm. #:
SA-045-21a
Date Added:
September 3, 2021
Manufacturer:
MAZDA
Summary
Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10200934-0001.pdf↗
July 23, 2021•Document ID: 10199636
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SA-045-21
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later. Engine no start due to low battery voltage.
Associated Products (4)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3
Associated Documents
- Download MC-10199636-0001.pdf↗
July 22, 2021•Document ID: 10199643
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
DRW41
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199643-0001.pdf↗
July 19, 2021•Document ID: 10199714
Service Bulletin/Repair Instructions
WHEELS
Mfr Comm. #:
02-002-21-3769a
Date Added:
August 2, 2021
Manufacturer:
MAZDA
Summary
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
Associated Products (46)
2021 Mazda CX-3 2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-30 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda3 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda3 2019 Mazda Mazda6 2019 Mazda MX-5+ 26 more
Associated Documents
- Download MC-10199714-0001.pdf↗
July 15, 2021•Document ID: 10199731
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSPC6c
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
(PERMANENTLY CANCELLED CAMPAIGN) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today, 7/15/2021. This campaign has been cancelled. Make sure all USB drives with SSPC6 Software are erased and reformatted.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199731-0001.pdf↗
July 14, 2021•Document ID: 10199730
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSPC6b
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
(PAUSE ALL REPAIRS!) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today. Attention: Please pause all repairs for this SSP due to the repair procedure needing to be updated. We will advise here when repairs can resume. Any repairs in progress should cease.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199730-0001.pdf↗
July 12, 2021•Document ID: 10199729
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSPC6a
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics Communication Unit (TCU) software has been modified.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199729-0001.pdf↗
July 12, 2021•Document ID: 10199715
Service Bulletin/Repair Instructions
STRUCTURE
Mfr Comm. #:
09-016-21-3797a
Date Added:
August 2, 2021
Manufacturer:
MAZDA
Summary
Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.
Associated Products (5)
2021 Mazda CX-5 2020 Mazda CX-5 2019 Mazda CX-5 2018 Mazda CX-5 2017 Mazda CX-5
Associated Documents
- Download MC-10199715-0001.pdf↗
July 10, 2021•Document ID: 10199728
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSPC6
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics Communication Unit (TCU) software has been modified.
Associated Products (2)
2021 Mazda CX-5 2021 Mazda CX-9
Associated Documents
- Download MC-10199728-0001.pdf↗
July 9, 2021•Document ID: 10199641
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
Mfr Comm. #:
15-002-21-3812
Date Added:
August 3, 2021
Manufacturer:
MAZDA
Summary
Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction) is stored in the FSC module and cannot be erased. This concern may be caused by a hardware failure of an internal device of the FSC, which results in a malfunction detection. To eliminate this concern, the production process of the FSC has been modified.
Associated Products (24)
2021 Mazda CX-3 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda2 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda6 2019 Mazda MX-5 2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda3+ 4 more
Associated Documents
- Download MC-10199641-0001.pdf↗
June 25, 2021•Document ID: 10198679
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
Mfr Comm. #:
SA-019-21a
Date Added:
July 2, 2021
Manufacturer:
MAZDA
Summary
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Associated Products (35)
2021 Mazda CX-3 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda6 2019 Mazda MX-5 2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda3 2018 Mazda Mazda6+ 15 more
Associated Documents
- Download MC-10198679-0001.pdf↗
June 24, 2021•Document ID: 10198685
Service Bulletin/Repair Instructions
AIR BAGS
Mfr Comm. #:
SA-042-21
Date Added:
July 1, 2021
Manufacturer:
MAZDA
Summary
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.
Associated Products (32)
2021 Mazda CX-3 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda6 2019 Mazda MX-5 2018 Mazda CX-3 2018 Mazda CX-5 2018 Mazda CX-9 2018 Mazda Mazda3 2018 Mazda Mazda6+ 12 more
Associated Documents
- Download MC-10198685-0001.pdf↗
June 24, 2021•Document ID: 10198676
Service Bulletin/Repair Instructions
EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT
Mfr Comm. #:
SA-027-21a
Date Added:
July 2, 2021
Manufacturer:
MAZDA
Summary
MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure
Associated Products (7)
2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3 2020 Mazda CX-30 2020 Mazda Mazda3 2019 Mazda Mazda3
Associated Documents
- Download MC-10198676-0001.pdf↗
June 15, 2021•Document ID: 10198673
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SA-030-21a
Date Added:
July 2, 2021
Manufacturer:
MAZDA
Summary
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See Ã¢ÂÂMazda Approved Key Cutting MachineÃ¢ÂÂ table.
Associated Products (45)
2021 Mazda CX-3 2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-30 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda3 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda3 2019 Mazda Mazda6 2019 Mazda MX-5+ 25 more
Associated Documents
- Download MC-10198673-0001.pdf↗
June 10, 2021•Document ID: 10198570
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES
Mfr Comm. #:
09-012-21-3801a
Date Added:
June 29, 2021
Manufacturer:
MAZDA
Summary
Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. The engine will not start using the ignition switch. This is caused when excess load is applied to the remote transmitter and the electrical terminals in it may be deformed, causing poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals.
Associated Products (13)
2021 Mazda CX-3 2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda MX-5 2020 Mazda CX-30 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda3 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda Mazda3 2019 Mazda Mazda6
Associated Documents
- Download MC-10198570-0001.pdf↗
June 9, 2021•Document ID: 10198689
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SA-041-21
Date Added:
July 1, 2021
Manufacturer:
MAZDA
Summary
Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
Associated Products (154)
2021 Mazda CX-3 2021 Mazda CX-30 2021 Mazda CX-5 2021 Mazda CX-9 2021 Mazda Mazda3 2021 Mazda Mazda6 2021 Mazda MX-5 2020 Mazda CX-3 2020 Mazda CX-30 2020 Mazda CX-5 2020 Mazda CX-9 2020 Mazda Mazda3 2020 Mazda Mazda6 2020 Mazda MX-5 2019 Mazda CX-3 2019 Mazda CX-5 2019 Mazda CX-9 2019 Mazda Mazda3 2019 Mazda Mazda6 2019 Mazda MX-5+ 134 more
Associated Documents
- Download MC-10198689-0001.pdf↗

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