Lincoln Town Car Complaints

3,302 consumer complaints on file.

#10274835June 24, 2009
VISIBILITY
MY COMPLIANT CONCERNS OUR 2001 LINCOLN TOWNCAR CARTIER. ON 14 JUNE 2009, WHILE DRIVING HOME FROM CHURCH, IT STARTED RAINING. I TURNED THE WINDSHIELD WIPERS ON AND THEY WORKED UP TO LEAVING THE RESTAURANT. WHILE DRIVING OFF THE WIPERS WOULD NOT WORK. I FOUND MYSELF DRIVING IN THE RAIN WITHOUT WIPERS. I PURCHASED OUR LINCOLN NEW AND ONLY HAVE 33,200 MILES ON IT NOW. AFTER RESEARCHING THE INTERNET, I FOUND THERE HAD BEEN 1,083,000 RECALLS (01S24) ON 2001'S FOR WINDSHIELD WIPER/WASHER MOTOR. I PRINTED IT OFF AND TOOK IT TO THE DEALER AND EXPLAIN WHAT HAD HAPPEN AND GAVE THEN A COPY OF THE RECALL NOTICE. I CALLED THAT AFTERNOON AND THE SERVICE REP SAID THEY COULDN'T FIND THE PROBLEM AND NEED TO KEEP IT OVERNIGHT. I AGREED. I RECEIVED A CALL JUNE 23RD AND WAS TOLD THEY FOUND THE PROBLEM AND IT WOULD COST ME $538.00 TO FIX. I ASKED WHY WASN'T IT COVERED UNDER THE RECALL AND HE TOLD ME THAT MY VIN WAS NOT LISTED AND THEREFORE IT WAS NOT COVERED AND THERE WAS NOTHING THEY COULD DO ABOUT IT. I DENIED THEM THE RIGHT TO FIX IT AT THAT COST AND TOOK IT TO MY PERSONAL MECHANIC. I CALLED THE FORD CUSTOMER RELATIONS DEPARTMENT AND TALKED WITH TWO INDIVIDUALS BEFORE RECEIVING A CALL FROM GUY WHO IS THERE SUPERVISOR. I EXPLAINED TO GUY MY FRUSTRATION AND DISSATISFACTION. HE EXPLAINED THAT ALL RECALLS ARE BASED ON INVESTIGATIONS AND IDENTIFIED WITH VIN OF THE VEHICLES. MY VIN WAS NOT LISTED AND THEREFORE THERE WAS NOTHING THEY COULD DO. THERE WERE 1,083,000 RECALLS FOR THIS PROBLEM. ALL VEHICLES WITH VIN MADE FROM FEB 15 THROUGH JULY 2000 WERE INCLUDED AND THE PLANT WHERE MY VEHICLE WAS MADE WAS ON THE LIST BUT THE MANUFACTURE DATES THAT WERE INCLUDED FOR THAT PLANT WAS FEB 15 THRU JULY 2000. MY VEHICLE WAS MADE AT WIXOM PLANT BUT IT WAS MADE SEPTEMBER 2000. I'M HAD THE SAME PROBLEM, MY CAR WAS MADE AT ONE OF THE SAME PLANTS BUT TWO MONTHS LATER. WHERE IS THE LOGIC? I COULD OF HAD AN ACCIDENT THAT COULD HAVE CAUSED THE LIFE OF SOMEONE BECAUSE OF THIS DEFAULT. WHERE IS THE LOGIC? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274611June 22, 2009
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE. OCCUPANTS MAY NOT BE ABLE TO SAFELY EXIT THE VEHICLE IN THE EVENT OF A CRASH. THE VEHICLE HAS NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274107June 17, 2009
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE APPROACHING A STOP AT APPROXIMATELY 12-15 MPH, THE VEHICLE ACCELERATED ON ITS OWN. THE FAILURE ONLY OCCURS WHEN BRAKING AND HAS HAPPENED FOUR TIMES SINCE DECEMBER OF 2008. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY KEPT IF FOR FIVE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS RETURNED AND SEEMED TO BE REPAIRED. ON JUNE 17, 2009, THE FAILURE RECURRED. THE DEALER STATED THAT THE MASTER CYLINDER FAILED OR AN OIL LEAK WAS PRESENT. THEY FURTHER STATED THAT THE FAILURE COULD NOT BE CORRECTED UNTIL IT COULD BE DUPLICATED. THE VEHICLE WILL BE TAKEN TO THE REPAIR SHOP FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 35,000 AND CURRENT MILEAGE WAS 37,507.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273674June 13, 2009
AIR BAGS
AIRBAG LIGHT WAS DIAGNOSED AS INDICATING A NEED FOR AN RCM MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273078June 8, 2009
SERVICE BRAKES, HYDRAULIC
LIFE THREATENING COMPLETE BRAKE FAILURE COMPLETE LOSS OF BRAKE FLUID BECAUSE OF BRAKE LINE RUPTURES (BOTH SYSTEMS) WHILE APPLYING BRAKES ABRUPTLY TO AVOID AN ACCIDENT. BRAKE LINE FAILURE WAS DUE TO USE OF CHEAP UNCOATED STEEL BRAKE LINES THAT WEAKENED OVER THE YEARS DUE TO RUST. FORTUNATELY, THIS BRAKE FAILURE OCCURRED AT 25MPH, JUST MOMENTS AFTER I APPLIED NORMAL BRAKING FROM 65MPH TO PROCEED THROUGH A TOLL BOOTH. IF THIS COMPLETE BRAKE FAILURE OCCURRED WHILE BRAKING FOR THE TOLL BOOTH MOST LIKELY THIS BRAKE SYSTEM FAILURE WOULD HAVE RESULTED IN SEVERE INJURY AND/OR DEATH. THESE INFERIOR UNCOATED BRAKE LINES SHOULD HAVE NEVER BEEN ALLOWED TO BE INSTALLED IN THIS VITAL SAFETY SYSTEM (BRAKES) IN THE FIRST PLACE . AND NOW ...THEY SHOULD BE RECALLED AND REPLACED WITH SUPERIOR BRAKE LINES UNDER A MANUFACTURER RECALL PROGRAM TO PREVENT FUTURE SEVERE COLLISIONS AND LOSS OF LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273133June 8, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE REAR PASSENGER SIDE DOOR LATCH BECAME STUCK AND THE DOOR COULD NOT BE OPENED FROM THE PASSENGER COMPARTMENT. A REAR PASSENGER WOULD BE UNABLE TO EXIT THE VEHICLE IN THE EVENT OF A CRASH. THE VEHICLE HAS NOT BEEN INSPECTED BY A MECHANIC. THE CURRENT AND FAILURE MILEAGES WERE 44,080.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272846June 4, 2009
SERVICE BRAKES, HYDRAULIC
RE 2002 LINCOLN TC CARTIER L. THE MOST USELESS AND DANGEROUS ACCESSORY ON THIS AUTO IS THE ADJUSTABLE BRAKE & ACCELERATOR PEDAL. THERE DOESN'T APPEAR THAT THERE IS ANY WAY ONE MAY ADJUST EITHER/OR AS THEY ADJUST SIMULTANEOUSLY. RECENTLY THIS "ACCESSORY" COST ME $1000.00. MY WIFE WAS STOPPED, WAITING ON THE LIGHT TO CHANGE AND HAD HER FOOT PARTIALLY ON THE BRAKE PEDAL AND WHEN SHE PUSH ON THE BRAKE PEDAL, SHE ALSO PUSHED ON THE ACCELERATOR CAUSING HER TO REAR-END THE VEHICLE IN FRONT OF HER. ONCE THE BRAKE PADS WEAR, THE BRAKE PEDAL AND ACCELERATOR IS AT THE SAME LEVEL. THIS IS NO JOKE. THIS HAS HAPPEN TO ME TWICE, FORTUNATELY IN BOTH INSTANCES THERE WERE NO PEOPLE OR VEHICLE (S) IN FRONT OF ME.- ( NO EXCUSES, JUST FACTS). I WOULD LIKE TO KNOW HOW MANY OTHERS HAVE HAD THE SAME EXPERIENCE (REPORTED TO YOU)? THANK YOU. PLEASE INVESTIGATE THIS ISSUE. EZRA RACHAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10272364May 29, 2009
POWER TRAIN
TL*THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. THE DRIVER PLACED THE VEHICLE INTO PARK AND TURNED OFF THE IGNITION. SHE EXTENDED HER LEGS OUT OF THE DOOR AND PREPARED TO EXIT THE VEHICLE WHEN IT SUDDENLY ROLLED BACKWARDS INTO THE STREET. THE VEHICLE CRASHED INTO A PARKED VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE DRIVER SUSTAINED LEG INJURIES. THE FRONT DRIVER'S SIDE DOOR WAS DAMAGED. THE POLICE WAS CALLED TO THE SCENE. THE VEHICLE WAS TOWED TO A BODY SHOP. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED. THE FAILURE AND CURRENT MILEAGES WERE 17,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10272368May 29, 2009
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 1993 LINCOLN TOWN CAR. AFTER PARKING THE VEHICLE, THE CONTACT HEARD A POPPING NOISE AND NOTICED FLAMES SHOOTING OUT FROM THE FRONT PASSENGER AND DRIVER'S SIDE WHEEL WELLS. SECONDS LATER, THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE AND POLICE DEPARTMENT ARRIVED AND THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED AND THERE WERE NO INJURIES. THE FIRE MARSHALL STATED THAT THE FIRE WAS PROBABLY CAUSED BY AN ELECTRICAL FAILURE. THE CONTACT WAS ADVISED TO CALL THE FORD/LINCOLN MANUFACTURER AND FILE A COMPLAINT. THE FAILURE MILEAGE WAS 75,000. UPDATED 06/10/09 *BF THE CONSUMER MAILED IN RECALL LETTER REGARDING THE VEHICLE SPEED CONTROL DEACTIVATION SWITCH AND THE PART WAS INSTALLED MARCH 12, 2008. THE FIRE DEPARTMENT STATED THE FIRE MAY HAVE BEEN A RESULT OF A FUEL LEAK. UPDATED 06/11/09.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10268731May 14, 2009
WHEELS:RIM, EXTERIOR LIGHTING:HEADLIGHTS, SEAT BELTS
TL*THE CONTACT OWNS A 1998 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE COATING ON THE RIMS WAS WEARING DOWN AND PREVENT AIR FROM REMAINING IN THE TIRES. AS A RESULT, SHE MUST CONSTANTLY PLACE AIR IN THE TIRES. THE TIRE DEALER STATED THAT THE RIMS NEEDED TO BE REPLACED. IN ADDITION, THE HEAD LAMPS HAVE TO BE REPLACED FOR THE SECOND TIME BECAUSE THEY HOLD CONDENSATION, WHICH SHORTS OUT THE ELECTRICAL SYSTEM. LASTLY, THE SEAT BELTS STICK AND ARE DIFFICULT TO USE PROPERLY. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267735May 5, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2002 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT DROVE OVER A POTHOLE AND THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THE PASSENGER SUFFERED MINOR INJURIES. THE VEHICLE WILL BE TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 153,000 AND CURRENT MILEAGE WAS 154,000. UPDATED 5/27/09 *CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10267252April 29, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE BATTERY DRAINS SO FREQUENTLY THAT THE VEHICLE CANNOT BE DRIVEN FOR LONG DISTANCES OR AT NIGHT. THE DEALER STATED THAT THE LIGHT CONTROL MODULE CAUSED THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 214,778 AND FAILURE MILEAGE WAS 212,733. UPDATED 8/7/09 *CN UPDATED 080/11/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266713April 25, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHILE DRIVING HOME FROM WORK BEGAN HEARING A CLICKING SOUND PULLED OVER CALLED MY HUSBAND HE CAME OUT DECIDED IT WAS SAFE TO DRIVE HOME, STARTED THE CAR THE NEXT MORNING THE HEAT WAS BLOWING AT FULL SPEED COULD NOT TURN OFF HAD TO CLOSE ALL VENTS AND RIDE WITH ALL WINDOWS DOWN, TOOK CAR BACK TO DEALER THEY INFORMED ME THAT THE HEATING& AC HAD A BROKEN PEACE TOOK TO THE SHOP AND PAID A LITTLE OVER $1600 TO TAKE OUT MY DASH AND REPLACE IT THIS WAS 2004. LAST MONTH THE SAME THING HAS HAPPENED AND I DON'T FEEL IT'S FAIR THAT I SHOULD KEEP REPLACING A FAULTY PART AT $1600 AN INCIDENT LINCOLN SHOULD PAY FOR THIS PART TO BE REPLACED SINCE IT DOES NOT COME FROM NORMAL WEAR BUT A CHEAP PART PUT ON A NOT SO CHEAP VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266526April 23, 2009
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2003 LINCOLN TOWNCAR CARTIER. THE REAR AXLES SUDDENLY BECAME WORN AND THERE WERE NO UNUSUAL NOISE INDICATORS THAT WERE UNFAMILIAR TO HIM. A MECHANIC ADVISED HIM THAT THE BEARINGS AND AXLES NEEDED TO BE REPLACED. HE ALSO STATED THAT NHTSA CAMPAIGN ID NUMBER: 04V328000 COMPONENT: SUSPENSION:REAR IS RELATED TO THE FAILURE; HOWEVER, HIS VEHICLE DID NOT QUALIFY FOR THE RECALL. THE FAILURE AND CURRENT MILEAGES WERE 41,000. UPDATED 05/08/09 *BF UPDATED 05/12/09.*JB THE REAR AXLES SHAFTS AND SEALS WERE REPLACED. UPDATED 06/09/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265917April 18, 2009
FUEL SYSTEM, GASOLINE
UNABLE TO PROPERLY PUMP FUEL INTO THE VEHICLE. CAN ONLY PUT IN ABOUT 1/2 GALLON BEFORE THE PUMP SHUTS OFF. SOMETIMES FUEL BLOWS BACK OUT THE FILLER NECK. CALL TO DEALERSHIP WAS TOLD CAR HAD DEVELOPED A FUEL VENTING PROBLEM. APPEARS THEY KNOW THIS IS COMMON PROBLEM AND YET NO ONE IS NOTIFIED. SAY THEY WILL TRACK DOWN THE PROBLEM FOR 89.00 BUT THEN I WILL HAVE TO PAY FIX THE PROBLEM SEPARATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265915April 17, 2009
STRUCTURE:BODY, STRUCTURE
LAST YEAR I FIRST NOTICED THAT AFTER A HARD RAIN THE REAR DRIVERS PASSENGER DOOR WOULD HAVE WATER SLOSHING AROUND IN IT. NOW THE REAR PASSENGER SIDE FLOOR BOARD IS ALMOST CONSTANTLY WET. RAIN AND CARWASHES MAKE THE PROBLEM WORSE BUT EVEN A BIG PUDDLE CAN SOAK IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265458April 15, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 LINCOLN TOWN CAR. THE CONTACT STATED THAT THERE WAS A RECALL ON THE SPEED CONTROL SWITCH, WHICH CAUSED HIS VEHICLE TO CATCH FIRE. THE SWITCH WAS NEVER REPLACED BECAUSE THE CONTACT NEVER RECEIVED A RECALL NOTICE FOR THE CRUISE CONTROL SWITCH. AFTER THE FIRE, THE MECHANIC STATED THAT THE SWITCH WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS PARKED AND UNOCCUPIED AT THE TIME OF THE FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND FILED A REPORT. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10264431April 7, 2009
ENGINE AND ENGINE COOLING
MY VEHICLE STARTED SMOKING OUT OF THE EXHAUST. ANTI FREEZE LOSS AND SMOKE, ANYTIME IT IS RUNNING. CAR HAS BEEN IN A GARAGE, AWAITING NEW, IMPROVED INTAKE MANIFOLD TO REPLACE DEFECTIVE ORIGINAL ONE. I HAVE PURCHASED THE PARTS. HAS NOT BEEN INSTALLED YET; BIG JOB, I AM TOLD BY DEALER. FORD APPARENTLY ADMITTED ABOUT THE DEFECTIVE PART IN COURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262810March 23, 2009
ENGINE AND ENGINE COOLING:ENGINE
1998 LINCOLN TOWNCAR PLASTIC INTAKE LEAKAGE PROBLEMS FROM CRACKS THAT ORIGINATED FROM OEM FAULTY DESIGN. I WOULD LIKE TO STATE, "FORD AND/OR HIS LEGAL DISTRIBUTOR DID NOT DISCLOSE THAT THE DESIGN OF THE PLASTIC INTAKE MANIFOLD WAS DEFECTIVE AND DID NOT CONTACT ME THEREAFTER IN REGARD TO THIS MATTER WHEN AND AFTER I PURCHASED SAID VEHICLE". IF FORD'S LEGAL DISTRIBUTOR HAD DISCLOSED THE DEFECTIVE DESIGN I WOULD NOT HAVE BOUGHT THE VEHICLE. THE COST FOR THE REPAIR AND THE POSSIBILITY OF ENGINE DAMAGE IS ENORMOUS. FORD SHOULD BE HELD LIABLE FOR NEGLECT TO DISCLOSE THIS INFORMATION FOR BUYER'S OF THIS VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262376March 18, 2009
STRUCTURE:BODY
TL*THE CONTACT OWNS A 1998 LINCOLN TOWN CAR. SINCE EARLY FEBRUARY OF 2009, WATER BUILDS UP IN THE DOOR OF THE VEHICLE AFTER IT RAINS OR THE VEHICLE IS WASHED. IN ADDITION, THE INTERIOR OF THE VEHICLE BECOMES WET EVERYTIME IT RAINS. THE CONTACT FEELS THAT THIS IS A MANUFACTURER DEFECT AND WOULD LIKE SOMEONE TO LOOK INTO THE ISSUE. THE CURRENT AND FAILURE MILEAGES WERE 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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