Lincoln MKZ Complaints

1,851 consumer complaints on file.

#10700899March 22, 2015
STEERING, UNKNOWN OR OTHER, EXTERIOR LIGHTING
FALSE ADVERTISING . MISLEADING AND FALSE INFORMATION ON VEHICLE PURCHASE BAIT AND SWITCH . AUTO FRAUD DEALER ROAD RUNNER AUTO SALES INC 24560 TAYLOR MICHIGAN 48180 SALES MANAGER [XXX] SCAMMERS SALVAGED VEHICLES NOT DISCLOSED AT TIME OF PURCHASE AND FALSE INFORMATION OR DOCUMENT STATING THAT CAR IS FREE OF DAMAGES . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10693973March 12, 2015
SERVICE BRAKES
AFTER MY WIFE DRIVING APPROXIMATELY 1/2 MILE OUT OF THE DRIVEWAY SHE LOST ALL OF HER BRAKES. THE BRAKE PEDAL WENT TO THE FLOOR WITH NO RESISTANCE,SHE SHUT OFF THE IGNITION AND THE CAR COASTED TO A STOP. SHE MANAGED TO GET IT BACK HOME BY TURNING THE IGNITION ON AND OFF. SHE CALLED AUTONATION FORD AND HAD THEM TOE IT IN. AUTONATION FORD CONFIRMED THAT ALL BRAKING WAS LOST AND THEY SAID THERE WAS A SHORT IN THE ABS CONTROL MODULE. MY SERVICE ADVISOR STATED THAT HE HAD NEVER SEEN AN ENTIRE BRAKE SYSTEM FAILURE LIKE THIS. I ASKED THEM WHY AN ABS CONTROL MODULE FAILURE WOULD RESULT IN LOSS OF HYDRAULIC BRAKING. THEY HAD NO ANSWER AND WERE QUITE INDIFFERENT TO THE LOSS IN BRAKING SINCE THEY STATED THAT THE CAR IS EQUIPPED WITH AN EMERGENCY BRAKE. CAN YOU BELIEVE IT???? SINCE THE CAR WAS 4 MONTHS OUT OF WARRANTY THEY WANTED TO CHARGE ME $2,000.00 FOR THE REPAIR. I NEGOTIATED WITH A FORD WARRANTY ASSOCIATE AND SHE AGREED TO PAY HALF OF THE REPAIR COSTS. ANY VEHICLE THAT CAN LOSE ALL BRAKING WITHOUT A REDUNDANT BACKUP IS UNACCEPTABLE. AFTER GETTING THE CAR FIXED I TRADED IT IN. THE TOTAL COST TO ME WAS ABOUT $20,000.00. I AM PARTICULARLY CONCERNED FOR ALL OF THE UNSUSPECTING FAMILIES DRIVING THE MKZ. JUST IMAGINE! NO BRAKES AT 50 MPH COMING TO A STOP LIGHT, HITTING THE CAR STOPPED IN FRONT OF YOU, AND HAVING YOUR FAMILY AND THE OTHER VEHICLES' FAMILY CARTED OFF TO THE MORGUE. I TRIED TO EXPLAIN THE POTENTIALLY SERIOUS OUTCOME OF A TOTAL BRAKE FAILURE TO BOTH THE AUTONATION FORD SERVICE ADVISOR AND TO THE FORD WARRANTY ASSOCIATE. THEY WERE MORE INTERESTED IN NOT COVERING THE CAR UNDER THE WARRANTY THAN THE SERIOUSNESS OF THE FAILURE. IN CONCLUSION, I SINCERELY HOPE THAT THE NHTSA INVESTIGATE THIS FAILURE MODE AND HAVE FORD MAKE THE NECESSARY DESIGN CHANGES AND RECALL THE VEHICLES WITH AN APPROPRIATE FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689616February 20, 2015
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE PART FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE RECALL REPORT DATE WAS SEPTEMBER 26, 2014 AND THE RECALL REMEDY WAS STILL NOT AVAILABLE IN FEBRUARY OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT DISCLOSE IF A FAILURE OCCURRED. UPDATED 4/6/15*CN THE CONSUMER STATED TWO DAYS AFTER HAVING THE VEHICLE SERVICED AT THE DEALER FOR RECALLS, THE STEERING WHEEL WOULD NOT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682465February 10, 2015
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE:BODY:DOOR
INTERIOR DOOR HANDLE ON DRIVER SIDE DID NOT RETRACT PROPERLY CAUSING DOOR HANDLE TO BE INOPERABLE TO OPEN FROM INSIDE OF VEHICLE. CONCERNS WERE MADE AWARE BY OWNER TO THE DEALERSHIP ABOUT ALL DOORS AND THERE LACK OF CONFIDENCE TO OPERATE ESPECIALLY IN A CRASH. WHEN OWNER CONTACTED DEALERSHIP IN 2014 THE DEALER INDICATED THERE WAS NO RECALL OR DEFECTS NOTED BY MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682263February 9, 2015
WHEELS
TL*THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE REAR DRIVERS SIDE RIM WAS RUSTED TO THE POINT OF CORROSION CAUSING DAMAGE TO THE REAR DRIVERS SIDE TIRE. THE CONTACT MENTIONED THAT THE TIRE CONSTANTLY HAD TO BE INFLATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE RIM AND THE TIRE NEEDED TO BE REPLACED. THE TIRE AND RIM WERE REPLACED BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE OTHER THREE RIMS HAD RUST AND CORROSION. THE CONTACT STATED THAT ALL FOUR TIRES WERE REPLACED AND THAT THE THREE RIMS MAY ALSO DETERIORATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681868February 7, 2015
WHEELS
AIR PRESSURE ISSUES ON 3 OF MY TIRES. THE RIM?S CHROME PLATING IS FLAKING OFF, AND TIRES CONSISTENTLY LOSE AIR PRESSURE. I CONTACTED MY DEALER, BUT NOT A WARRANTY ISSUE. I PURCHASED THIS AUTO NEW AND IT HAS ALWAYS HAS BEEN GARAGED. I DO LIVE IN THE BOSTON AREA SO DO HAVE EXTREME WEATHER. THIS IS A QUALITY ISSUE AND A DRIVING HAZARD. A RECALL SHOULD BE ISSUED TO REMEDY THIS SITUATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679685January 29, 2015
AIR BAGS, SEAT BELTS
TL*THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680205January 28, 2015
STEERING, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
ON SPETEMBER 5, 2014, I WAS TRAVELING IN MISSOURI. THE CAR DIDN'T SEEM TO HANDLE AS IT SHOULD. I HAD A STOP SIGN, AND IT SEEMED TO BE OKAY THEN. I DECIDED TO SLOW DOWN IN CASE THERE WAS AN ISSUE. THE FIRST CURVE I CAME TO, THE CAR WOULD NOT TURN RIGHT, AND WENT DOWN A STEEP EMBANKMENT. ACCORDING TO THE POLICE REPORT, I WAS NEVER ABLE TO STEER IT RIGHT TOWARDS THE ROAD AGAIN. MY LEFT KNEE WAS INJURED. ALSO, THE CAR NEEDED A NEW PCM. ...UPDATED 01/29/15 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10678750January 25, 2015
AIR BAGS, ENGINE, VEHICLE SPEED CONTROL
I FULLY STOPPED IN A PARKING PLACE WHERE I USE TO GO EVERY MONDAY TO PICK UP KIDS FROM A DANCING SCHOOL. AFTER I FULLY STOPPED AND TRY TO PUT THE CLUTCH ON P THE CAR ACCELERATED BY ITSELF. I WENT TROUGH A BUILDING AND AS I TRIED TO CONTROL THE CAR I WAS TRYING TO PUT IN P AND I WAS NOT ABLE. I KEPT MY FOOT ON THE BRAKE AND TRIED TO STABILIZE THE CAR..EVENTUALLY THE CAR ENDED IN A DITCH AND I WAS ABLE TO EXIT IMMEDIATELY. THE AIR BEGS OPENED ONLY AFTER I EXIT THE CAR. I WAS IN COMPLETE SHOCK AND I WAS TAKEN TO A LOCAL HOSPITAL BY THE RESCUE SQUAD. I ASKED MY INSURANCE TO KEEP THE COMPLETELY DAMAGED CAR TO BE INSPECTED BY LINCOLN INSPECTORS SINCE THE CAR HAD 2 PROBLEMS 1. ACCELERATED WHEN FULLY STOPPED 2 AIR BEGS DID NOT OPEN DURING THE CRASH WITH THE BUILDING MY INSURANCE CHUBB WROTE TO LINCOLN COMPANY BUT UNTIL TODAY NO ONE RESPONDED OR INSPECTED THE DAMAGED CAR. I WAS LUCKY THE KIDS WERE STILL IN CLASS, I COULD HAVE HEARD MANY OF THEM IF I WOULD HAVE BEEN A FEW MINUTES LATER. I REQUEST AN INVESTIGATION OF THE CAR SINCERELY *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10677105January 21, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO A BUILDING AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,200. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10672041January 13, 2015
WHEELS
SAFETY HAZARD-CHROME WHEELS CORRODING AND FLAKING. FREQUENT LOSS OF AIR PRESSURE PRE-MATURE WEAR OF TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672144January 13, 2015
TIRES, WHEELS
I HAVE A 2013 LINCOLN MKZ HYBRID WITH 27,400 MILES. IT HAS MICHELIN PRIMACY MXM4 245/45R18 TIRES. ONE IS COMPLETELY WORN OUT (BALD) AND 3 ARE WORN AND UNSAFE. I AM HAVING TO REPLACE ALL FOUR TIRES DUE TO THEM BEING UNSAFE AND WORN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671605January 10, 2015
WHEELS
ON NOVEMBER 25, 2014 , A RIGHT REAR TIRE WAS REPAIRED BY THE LOCAL LINCOLN DEALERSHIP. ON JANUARY 8, 2015 A SECOND TIRE BLEW OUT CAUSING A NEAR FATAL ACCIDENT. IT BLEW IN 20 DEGREE WEATHER WITH SUCH FORCE AS TO LIFT THE VEHICLE OFF THE GROUND AND SPIN IT IN THE AIR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10671234January 9, 2015
SERVICE BRAKES
I WAS TRAVELING IN BUMPER TO BUMPER TRAFFIC WITH FAMILY AND FRIENDS TRAVELING AT ABOUT 10 MPH WHEN I WENT TO APPLY THE BRAKES AND THE CAR WOULD NOT REACT I THEN APPLIED BOTH FEET STANDING ON THE PEDAL ANNOUNCING I WASN'T STOPPING AND NUDGED INTO THE BACK OF THE CAR IN FRONT OF ME. IT LEFT ONLY MINOR DAMAGE TO MY VEHICLE AND NONE TO THE ONE I HIT. I SHUT THE CAR OFF AND TURNED IT BACK ON AND THE BRAKES SEEMS TO WORK AGAIN. I TOOK THE CAR TO THE DEALERSHIP THE NEXT MORNING AND THEY REVIEWED THE ISSUE FOR A FEW DAYS AND COULD FIND NOTHING WRONG AND SAID EVERYTHING TESTED FINE. I FRANKLY DO NOT TRUST THE SAFETY OF THE VEHICLE AND WILL NOW ONLY DRIVE IT MYSELF. I AM A RETIRED POLICE OFFICER AND FORMER EMPLOYEE OF NHTSA REGION 8 WITH 20 YEARS OF CRASH RECONSTRUCTION EXPERIENCE AND I HAVE NEVER PERSONALLY HAD A BRAKE FAILURE SO IT IS CONCERNING. I WANTED TO SUBMIT THE REPORT FOR TRACKING PURPOSES IN CASE OTHERS ENCOUNTER THE PROBLEM OR THEIR IS A FUTURE PROBLEM WITH THIS VEHICLE. THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10669263December 31, 2014
WHEELS
CHROME PLATING IS FLAKING OFF, AND TIRES CONSISTENTLY LOSE AIR PRESSURE. I CONTACTED RAY PRICE FORD IN STROUDSBURG, PA AND THEY SAID THIS SOMETIMES HAPPENS, BUT NOT A WARRANTY ISSUE. I CONTACTED MY TIRE PERSON AND HE TRIED TO BRUSH OFF THE EXCESS CHROME AROUND SEAL TO GET A BEAD, BUT NO LUCK. A NEW WHEEL IS AROUND $400, SO I GOT A USED ONE. SIMILAR ISSUES, BUT NOT AS FREQUENT. HOWEVER, OTHER WHEELS ARE BEGINNING TO HAVE THE SAME ISSUE (LOSING AIR PRESSURE). A SET OF NEW WHEELS WOULD BE OVER $1500, WHICH IS NOT A VIABLE OPTION. VERY DISAPPOINTED WITH A 'HIGH QUALITY' MANUFACTURER (LINCOLN). *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668916December 29, 2014
WHEELS
CAR WAS BOUGHT NEW IN 2008 FROM LOCAL FORD/LINCOLN DEALER, DEMPEWOLF FORD, HENDERSON, KY, AND ALWAYS GARAGE KEPT AND DEALER SERVICED. TIRES BEGAIN TO LOOSE AIR PRESSURE SEVERAL MONTHS AGO. WHEN EXAMINED BY PURCELL TIRE, HENDERSON, KY, THEY SAID THAT CHROME WAS FLAKING OFF LEAVING A PITTED SURFACE AND THAT BEAD WOULD NOT SEAL AGAINST PITTED SURFACE. CAR IS EQUIPT WITH OPTIONAL CHROME PLATED 17" WHEELS. TIRES BECOME SERIOUSLY UNDERINFLATED WEEKLY. I HAVE JUST HAD PURCELL APPLY BEAD SEALER BUT THEY SAY IT IS PROBABLY NOT A LONG TERM FIX. THEY SAY THAT ONLY SOLUTION IS NEW WHEELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667429December 20, 2014
EXTERIOR LIGHTING
I WAS INFORMED BY FRIENDS FOLLOWING OUR VEHICLE THAT THE DRIVER SIDE RED BRAKE LIGHT WILL ILLUMINATE WITH NO CHANGE IN BRAKE PEDAL FEEL AT NITE WHEN ALL THE CAR LIGHTS ARE TURNED ON. THIS I BELIEVE IS A SAFETY ISSUE SINCE DRIVERS FOLLOWING OUR VEHICLE WILL NOT BE AWARE WHEN THE VEHICLE ITSELF IS BRAKING. CONTACTED A FORD DEALER WHO INFORMED US THAT THE COST TO CORRECT THIS PROBLEM WOULD BE $534.00 (THE WHOLE TAIL LIGHT ASSEMBLY NEEDS TO BE REPLACED AND IS NOT COVERED UNDER THE EXTENDED WARRANTY. I RESEARCHED WHETHER THIS WAS A RECURRING PROBLEM WITH FORD VEHICLES AND FOUND THAT A TECHNICAL SERVICE BULLETIN DATED 11-11-10 WAS ISSUED AND NHTSA # 10042506 APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663980December 12, 2014
WHEELS
THE CHROME COATING ON THE WHEELS IS DEFECTIVE AND FLAKES OFF. THIS DOES NOT ALLOW THE TIRES TO SEAT PROPERLY WITH THE WHEELS, CAUSING THEM TO LOSE PRESSURE. EVENTUALLY THIS CAN DAMAGE THE TIRES BY HAVING THEM REPEATEDLY DRIVEN UNDER THE RECOMMENDED PRESSURES. NUMEROUS ATTEMPTS BY MY TIRE DEALER TO REMEDY THE SITUATION, UNDER THEIR WARRANTY, HAVE BEEN FRUSTRATING AS THE ISSUE IS NOT OF THEIR MAKING. I HAVE RESEARCHED THIS ISSUE ON A NUMBER OF LINCOLN MKZ FORUMS AND THIS IS A COMMON COMPLAINT AMONG OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658455December 10, 2014
TIRES:SIDEWALL
2011 LINCOLN MKZ ALL FOUR TIRES FAILED DUE TO CRACKS IN THE SIDEWALLS. *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663452December 10, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
I OWN A LINCOLN MKZ HYBRID (2011). I HAVE WHAT I CONSIDER A SAFETY FAILURE/HAZARD. THE DRIVER'S SIDE DOOR LOCK/LATCH FAILED AND I HAVE BEEN UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAVE TO OPEN THE WINDOW AND OPEN THE DOOR BY WAY OF THE OUTSIDE HANDLE. IN AN EMERGENCY, IF THE ELECTRICAL SYSTEM WAS INOPERABLE, A DRIVER WOULD BE TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPEN AND THE SEAT COULD NOT MOVE BACK, THUS, POTENTIALLY TRAPPING A DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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