Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11494615November 22, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH and accelerating from a stop at a traffic signal the vehicle stalled in the middle of traffic. The contact placed the vehicle in park(P) and attempted to restart the vehicle. The contact stated that several attempts were needed to restart the vehicle. The contact heard an abnormal sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The contact stated that the failure was intermittent. The contact only owned the vehicle for 30 days. The contact researched online and related the failure to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493738November 16, 2022
STEERING
After getting an oil change and battery software update, I headed home. Before arriving home the warning light to service Power steering and traction control came on. Returned to dealer, they said the power steering needed to be calibrated. Left and before making it home power steering stopped working and warning lights returned. Dealer has stated the power steering gear needs to be replaced but because the milage is 224,000 and the car is over 10 years old Ford will not extend the warranty and it will cost $2,500 to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493450November 14, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2018 LINCOLN MKZ. CONSUMER WRITES IN REGARD TO FAULTY FUEL PUMP. THE CONSUMER IS REQUESTING TO BE REIMBURSED FOR THE FAULTY FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491847November 1, 2022
SERVICE BRAKES, HYDRAULIC, AIR BAGS, ENGINE AND ENGINE COOLING
The contact owns a 2008 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the vehicle overheated, and smoke was coming inside the cabin through the A/C vents. The contact was able to veer to the side of the road to inspect the vehicle and noticed that coolant was leaking onto the ground. The vehicle was towed to the dealer where the thermostat was replaced; however, the failure reoccurred on four other occasions. The vehicle was taken to the dealer who refilled the coolant in the vehicle. The vehicle was not diagnosed or repaired. Additionally, the contact stated that on 5 separate occasions while driving, the brake pedal was depressed but the vehicle hesitated to respond, causing his vehicle to rear-end his wife’s vehicle. There were no injuries sustained. Additionally, the contact stated that the vehicle would shudder while depressing the brake pedal. The contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact also stated that the air bag warning light was illuminated. The contact associated the failure with NHTSA Campaign Numbers: 21V158000 (Air Bags), 17V024000 (Air Bags) and 16V384000 (Air Bags). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,416 (Air Bags) and 16V384000 (Air Bags). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,416
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11491274October 28, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Lincoln MKZ. The contact stated that while driving approximately 30 MPH, the brake pedal was depressed and went to the floorboard. The brake fluid light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491140October 27, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
On 10/20/2022 while driving the sun roof exploded. Nothing hit the roof. The glass shatter all around the perimeter of the roof. The sound was like a shot gun blast next to your ears. Fortunately, the shattering glass did not cause a wreck or injury. The Ford garages I called stated I would have to pay for the damage. It seems this is not an uncommon occurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491055October 26, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Lincoln MKZ. The contact stated that while his wife was driving at an undisclosed speed, another vehicle cut her off. As a result, the contact’s wife abruptly depressed the brake pedal, but extra force had to be applied to stop the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS system was leaking brake fluid and the ABS system needed to be replaced. The dealer was notified of the failure and the contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490657October 24, 2022
SEAT BELTS
The contact owns a 2015 Lincoln MKZ. The contact stated that the rear passenger’s side seat belt failed to unlatch from the buckle. The contact stated that he cut the seat belt with a pair of scissors he had nearby to release his son. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side seat belt to be replaced. The vehicle was not repaired because the parts were on back order. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489594October 17, 2022
ELECTRICAL SYSTEM
The contact owns a 2015 Lincoln MKZ. The contact stated that over the past year, she had replaced the battery on three separate occasions. The contact stated that on each occurrence, the vehicle failed to start up after multiple attempts and the vehicle had to be jumpstarted. The vehicle was started and driven to the dealer for the battery to be replaced. Recently, the contact was informed that the SSM rear gate trunk module may intermittently remain operational causing battery drainage. The dealer repaired the failure but could not guarantee that the repair would fix the vehicle. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 29,236.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489631October 17, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Lincoln MKZ. The contact stated that while driving 15-20 MPH, the brake pedal was depressed however, the vehicle was slow to respond. The contact turned off and restarted the vehicle however while driving and depressing the brake pedal, the vehicle failed to stop as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488721October 11, 2022
ENGINE
I haven’t had any issues but there are many online that have had to have the engine replaced and charged out of their pocket for the defect the manufacturer KNOWS is their own fault and refuses to do a recall on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488797October 11, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The contact owns a 2014 Lincoln Mkz. The contact stated while reversing out of his parking lot, the vehicle stalled and the contact felt the vehicle lose power and several unknown warning lights illuminated. The contact had to restart the vehicle several times. The vehicle was taken to the dealer where they stated that the PCN had a failure and the PCN was replaced but the failure continued, the vehicle was taken to another dealer and the fuel pump was replaced but the failure reoccurred. The vehicle was taken to the dealer, and they stated the PCN had failed but, the vehicle was not repaired. The manufacturer was contacted, and they stated that there was no recall under his VIN and advised him to contact the NHTSA Hotline and file a complaint. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488366October 7, 2022
UNKNOWN OR OTHER
Took the car to the dealer to have the driver airbag inflator replaced when it says here there are no parts available yet the dealer fixed something? The dashboard airbag light never went out!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486097September 23, 2022
AIR BAGS
Takata recall. The contact owns a 2011 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact recently received a recall notice stating that parts were available; however, the contact was informed by the dealer that the parts were still not available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485863September 22, 2022
SERVICE BRAKES
Sunday, Sept 11, 2022, 2:55 pm. Was stopped at light at 16/Mound in Warren, MI. My car lurched forward while I had my foot firmly on Brake, the brakes had failed, but no warning lamps were activated till after the crash. I bumped the vehicle in front of me, an older model Jeep. No one was injured. My hood was pushed in, front bumper and lighted were damaged. Little damage to back bumper of Jeep. Warren Police came and issued an Incident Report. I DID NOT receive a traffic ticket Insurance damage to my car was $7,000 I had received a Notice from Lincoln(attached) in early Sept, 2022 (Customer Satisfaction Program 22N02) warning that "brake fluid may leak from one or both front brake flexible hoses." I had noticed some drops of either oil or brake fluid and was going to schedule an appointment with Lincoln, but the crash happened. Since the vehicle is currently in the collision shop, the brake lines have not yet been examined. The Police officer did see the warning light THAT WENT ON AFTER THE CRASH and said he would note it in his report.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11485116September 18, 2022
WHEELS, SEATS, POWER TRAIN
Unknown. I purchased the car like this from a car dealership. When turning the tires are rubbing against something that makes the car start shaking every time it turns. The seat started going sideways and won’t move anymore The tires make an ugly noise when you press on the brakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484238September 13, 2022
ENGINE
I was driving and started smelling toxic fumes come inside my car, steering wheel started jerking. I didn’t think much of it until my 2 year old daughter in the backseat was looking as if she was about to pass out. Her eyes started rolling and her words were slur, more slur than normal. I immediately pulled over and saw the fumes were coming from my tail pipe. It was a huge cloud of smoke. It was my car that was the problem. I had to leave my car on the side of the road and get someone to take us home. It wasn’t safe to drive in the condition it was in. The next day I got it towed to the mechanic and he said my car lacked coolant and the engine needs to be replaced. I looked online and saw that this was an ongoing problem for the make and model of my vehicle and Ford is aware of it. The mechanic quoted my thousands of dollars to get it repaired. Ford won’t help. This incident could’ve killed my daughter and me. PLEASE HELP MAKE MY CAR A RECALL ON THE ENGINE! I have no transportation.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11484039September 12, 2022
ENGINE
My engine is overheating, causing my steering wheel to jerk while on the highway. Took to dealership and they said loss of coolant and could potentially cause a fire if not treated. Looked online and saw that Ford is aware of the problem but will not correct it. The dealership is asking me to pay $8,000 to fix it for Ford initially putting in a faulty engine. I had to stop my car because smoke was coming out the tailpipe. The car isn’t safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483739September 9, 2022
SERVICE BRAKES
On Tuesday, March 1 2022, as I was attempting to stop at a stop sign, I noticed loss of pressure on the brake pedal. As I accelerated and applied my brakes again there was no pressure feedback on the brake pedal and my vehicle took a prolonged time and distance to stop. After a few minutes, a warning message appeared on the dashboard to let me know of low brake fluid. After I got the vehicle home, I noticed a lot of brake fluid in the driver's front wheel well. Upon further inspection, a rupture in the line at the metal crimping was evident. The event happened as I was coming home from ice hockey practice with my 5 yr old and 8 yr old in the vehicle. The roadway that the failure occurred at was a service road to I-35E in Farmers Branch which at that time of day has moderate traffic moving at high speed. Had the brake blown out a few minutes later, I would have been on I-35E with my children. The speed limit on that road is 70 MPH and it was the tail end of rush hour which means a mix of slow traffic and high speed traffic requiring the ability to brake at a moments notice. I still have the faulty brake line in case anyone needs it for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482554September 2, 2022
AIR BAGS
Takata recall. The contact owns a 2012 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated that Ford completed the work necessary to repair the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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