Lincoln MKX Complaints (2016)

156 consumer complaints on file.

#11000401June 21, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT NOTICED AN ABNORMAL TOXIC ODOR OF STRONG FUMES INSIDE THE VEHICLE WEEKS AFTER PURCHASING THE VEHICLE. THE VEHICLE WAS TAKEN TO MORE THAN TWO DEALERS (FIRST DEALER: WALLACE LINCOLN, 5555 US-1, FORT PIERCE, FL 34982, (772) 461-6060 AND SECOND DEALER: PARADISE FORD, 1360 W KING ST, COCOA, FL 32922, (321) 632-2222), BUT THE ODOR ISSUE WAS NOT RESOLVED. THE CONTACT CONTINUED TO INHALE THE TOXIC FUMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT PROVIDE ANY FURTHER DIAGNOSTIC TESTING. THE CONTACT RECEIVED NO SOLUTION AND WAS UNCERTAIN OF A REPAIR REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 250. UPDATED 08/24/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000554June 21, 2017
STRUCTURE:BODY
1.) FRONT BUMPER COVER DEVELOPED A BULGE (CAME A LOOSE) JUNE 2016 ON RIGHT FRONT SIDE BECAUSE THE BUMPER TABS ARE TOO THIN OR FLIMSY AND WILL NOT HOLD BUMPER COVER UNDERNEATH THE HEADLIGHT ASSEMBLY PROPERLY. THIS IS A MANUFACTURING DEFECT BY THE LINCOLN MOTOR COMPANY AND THEY HAVE FAILED TO REPAIR MY CAR BUMPER FOR ONE WHOLE YEAR. THE CAR DEALERSHIP THEY SENT ME TO CANNOT FIX THIS BUMPER BECAUSE IT IS A MANUFACTURING DEFECT, THEY ACTUALLY MAKE THE BULGE ON BUMPER WORSE. LINCOLN KNOWS THE BUMPER COVER IS DEFECTIVE AND HAS FAILED TO COME UP WITH A FIX THAT WILL LAST. THIS IS POOR WORKMANSHIP BY LINCOLN. CAR WAS STATIONARY IN MY DRIVEWAY. I WANT LINCOLN TO FIX MY CAR PROPERLY OR GIVE ME ANOTHER CAR OF EQUAL VALUE. 2.) BOTH LEFT AND RIGHT FRONT DOOR EXTERIOR BOTTOM BLACK PLASTIC DOOR PANELS WITH CHROME INSERTS HAVE COME LOOSE AND SHAKE WHEN OPENING OR CLOSING DOORS. THIS IS POOR WORKMANSHIP BY LINCOLN. CAR WAS STATIONARY AND IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979889April 22, 2017
ELECTRICAL SYSTEM, ENGINE
AFTER START AND SHORT DRIVE INCLUDING A LEFT THAN RIGHT TURN. AT STOP SIGN, VEHICLE DASHBOARD LIT UP WITH SAFETY WARNINGS, STARTED SHAKING, LOST POWER, AND STARTED ON FIRE. SMOKE BEGAN IN DRIVERS SIDE ENGINE COMPARTMENT AND ENGULFED WHOLE ENGINE. VEHICLE WAS SERVICED TWO DAYS PRIOR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10955205February 17, 2017
SERVICE BRAKES
BRAKES GRAB CAUSING VEHICLE TO SKID ON WET PAVEMENT. PASSENGERS ARE RESTRAINED BY SEAT BELTS AND LOOSE ITEMS IN VEHICLE TOSSED TOWARDS FRONT. WILL HAPPEN UNDER LIGHT PEDAL APPLICATION EVEN WHEN APPLIED KNOWING THE PROBLEM EXITS. HAVE ALMOST SLID OF ROADWAY ON CURVES USING EXTREME CAUTION BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955176February 16, 2017
ENGINE
I HAVE HAD PROBLEMS WITH MY 2016 MKX, PURCHASED IN JUNE OF 2016. THE EXHAUST SYSTEM HAS BEEN LEAKING INTO THE CABIN. I ACTUALLY TOOK THE CAR IN FOR SERVICE, BUT THE CAR DEALERSHIP COULD NOT FIND AN ISSUE. THEY CLEANED UNDERNEATH THE EXHAUST LINES AND IT HAS IMPROVED. THE VEHICLE IS USUALLY IN MOTION, I LIVE IN AN AREA WITH HILLS USUALLY AFTER CLIMBING UP A HILL OF A CITY STREET. I HAVE NOTICED THE SMELL LINGERING EVEN AFTER I'VE BEEN OUT OF THE CAR. I'VE SEEN ON OTHER SITES WHERE OTHER LINCOLN OWNERS HAVE COMPLAINED AS WELL. I'M POSTING THIS MESSAGE AS I BELIEVE THE EXHAUST SYSTEM ISSUE FOR FORD IS BEYOND JUST THE FORD LINE AND ALSO LINCOLN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938359December 28, 2016
VEHICLE SPEED CONTROL, STEERING, SUSPENSION
2016 LINCOLN MKX - FWD- LOSES BALANCE WHEN ACCELERATED. ITS WOBBLES/ SWIRLS WHEN STEPPED ON THE GAS ON A CITY STREET OR ON A HIGHWAY. WHEN WE BROUGHT THE CAR IN, LINCOLN DEALERSHIP SERVICES FOREMAN, ADVISER AND DIRECTOR CLAIMED ITS THEIR MKX FWD NORMAL CHARACTERISTICS. THE DEALERSHIP DID NOT DISCLOSE THIS DEFECTIVE DESIGN AT THE TIME OF PURCHASING. THERE ARE NO FIXES, AND THE MKX AWD DOES NOT HAVE THIS PROBLEM/CHARACTERISTICS. WE HAVE CONTACT THE CORPORATE OFFICE AND THE MANAGER SAID THEY TRUSTED THEIR SERVICES ENGINEERS THAT ITS THE NORMAL CHARACTERISTICS OF THE MKX AWD. BOTH THE ADVISER AND THE CORPORATE MANAGER SAID FOR US TO REPORT TO OUR INSURANCE COMPANY IF WE GOT INTO AN ACCIDENT BECAUSE OF THIS DEFECTIVE DESIGN. WE BOUGHT A VERY EXPENSIVE CAR, BUT UNABLE TO USE ITS ABILITIES, BECAUSE IT IS UNSAFE TO ACCELERATE. WHO WOULD BUY A VERY EXPENSIVE CAR AND AFRAID TO STEP ON THE GAS? LINCOLN NEEDS TO DISCLOSE THE MKX FWD- DEFECTIVE DESIGNS THAT THEY CLAIMED TO BE THE NORMAL CHARACTERISTICS TO THEIR CUSTOMERS AT THE TIME OF BUYING. OR THEY NEED TO STOP PUTTING THE ECO BOOST ENG ON THE FWD MKX CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937417December 26, 2016
FUEL/PROPULSION SYSTEM
IN JULY 2016 I BOUGHT A NEW LINCOLN MKX WITH THE 2.7 ECO ENGINE. FROM DAY ONE I NOTICED FIBERGLASS PARTICLES ON THE REAR GLASS , AFTER 300 MILES IT WAS SO BAD I HAD TO WASH IT EVERY DAY , IT WAS ALSO IN SIDE ALL OVER THE INTERIOR. I HAD IT ON MY FACE AS WELL AS MY FAMILY. I CONTACTED LINCOLN AND THEY DENIED USING FIBERGLASS ON THEIR VEHICLES. LINCOLN TOLD ME TO TAKE IT TO MY DEALER AND I DID AFTER SEVERAL VISITS THEY DISCOVERED IT WAS COMING FROM THE EXHAUST AND CONTACTED LINCOLN . IN THE MEANTIME I STARTED COUGHING AND HAD SEVERE THROAT IRATATION. I STARTED TO CALL LINCOLN CUSTOMER SERVICE BUT AFTER A PERIOD OF TIME WAS TOLD TO STOP CALLING. THE DEALER DID NOT SEEM TO GET ANY WHERE WITH THIS PROBLEM. LINCOLN ADVISED ME TO KEEP THE WINDOWS UP, I REQUESTED A LOANER VEHICLE TILL THE PROBLEM WAS RESOLVED AND WAS TOLD NO BECAUSE THE VEHICLE RAN AND WAS OPERATIONAL THEY COULD NOT DO THIS. AFTER 2800 MILES AND 3 MONTHS OF OWNER SHIP I WAS FORCED TO TRADE IT IN AND TAKE A $18,000.00 DOLLARS LOSS. I WENT TO THE VA HOSPITAL AND WAS TOLD TO STAY AWAY FROM THE MKX AFTER EXAMS BECAUSE FIBERGLASS WILL CAUSE THESE COUGHING AND IRATITAON PROBLEMS, SYMPTOMS I DOCUMENTED THIS ON UTUBE UNDER - [ 2016 LINCOLN MKX PROBLEMS.] BEING A VET AND ON DISABILITY THE LOSS WAS GREAT . I DO FEEL SORRY FOR THE OTHERS THAT ARE EXPERIENCING THIS PROBLEM THIS HAS GOT TO BE THE BIGGEST LOSS I EVER HAD ON AN AUTOMOBILE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919890October 28, 2016
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. SERVICE DEPARTMENT HAD VEHICLE FOR TWO DAYS AND COULD NOT DIAGNOSE OR REPLICATE THE PROBLEM. GAVE THE VEHICLE BACK TO ME WITHOUT ATTEMPTING ANY REPAIRS. ON MAY 14, 2016 (2,838 MILES), DRIVING AT LOW SPEED ON BACK ROADS, VEHICLE LOST POWER AGAIN WHILE IN MOTION AND ENTERED ACCESSORY MODE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE, BUT FOUND A TSB THAT THEY THOUGHT WOULD APPLY TO THE ISSUE. THE TECHNICIANS REPROGRAMMED THE SOFTWARE IN THE POWER CONTROL MODULE AND GAVE THE VEHICLE BACK TO ME. ON JUNE 25, 2016 (3,663 MILES), DRIVING AT LOW SPEED ON A MAIN ROAD, VEHICLE LOST POWER AGAIN WHILE IN MOTION AND ENTERED ACCESSORY MODE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. THE SERVICE DEPARTMENT KEPT THE VEHICLE FOR TWO WEEKS TO ATTEMPT TO REPLICATE THE PROBLEM. AFTER SPEAKING WITH LINCOLN CORPORATE ENGINEERS, THE TECHNICIANS REPLACED THE THROTTLE BODY, ASSUMING THAT WAS WHERE THE ISSUE WAS ORIGINATING. LINCOLN REFUSED TO REPLACE THE VEHICLE AND INSISTED THAT THE THROTTLE BODY WAS AT THE BOTTOM OF THE ISSUE. AS OF OCTOBER 28, 2016, THE VEHICLE HAS NOT LOST POWER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917221October 18, 2016
ENGINE, POWER TRAIN
WHILE DRIVING ON A HIGHWAY IN RUSH HOUR TRAFFIC, MY VEHICLE SUDDENLY LOST ACCELERATION AND WARNING LIGHT/WRENCH SYMBOL CAME ON. I COULD NOT ACCELERATE OVER 10 MPH AND LIMPED TO SIDE OF ROAD. I TURNED OFF VEHICLE FOR ABOUT 20 MINUTES, AFTER THAT TURNED BACK ON AND VEHICLE WORKED COMPLETELY NORMAL. I DROVE TO DEALER IMMEDIATELY, THEY REPLACED THROTTLE BODY AND UPDATED SOFTWARE. MY VEHICLE HAS 10,400 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915740October 13, 2016
VEHICLE SPEED CONTROL
I WAS DRIVING TO MY SON'S HOUSE WHEN THE CAR LOST POWER THERE WAS A CHIME WARNING AND ON THE DASH A MENU STARTING THE HILL ASSIST WAS NOT AVAILABLE THE ENGINE CONTINUE TO RUN BUT THERE WAS NO RESPONSE WHEN I PRESSED ON THE ACCELERATOR THE CAR WOULD ONLY DUE ABOUT 3 MILES AT IDLE SPEED. WAS ABLE RESTART IT AND MAKE BACK HOME, ON THE NEXT DAY10/09/16 I HAD THE SAME PROBLEM THIS TIME I COULD NOT GET IT TO ACCELERATE I HAD THE CAR TOWED TO THE DEALERSHIP IT WAS SUNDAY THE DEALER WAS CLOSED. I CALLED THE DEALER ON MONDAY AND TOLD HIM WHAT HAPPEN AND HE SAID THEY WERE WORKING ON IT. THEY CALLED LATER AND SAID IT WAS THROTTLE CONTROL AND A COUPLE OF ERROR CODES THAT REQUIRED UP DATING P2111, U0415 AND U0416. THEY ALSO REPLACED THE THROTTLE BODY. THEY ALSO NOTED THEY DROVE IT 9 MILES AND NOTED THAT ALL OK AT THIS TIME. THAT LAST COMMENT SOUNDS THAT THIS COULD HAPPEN AGAIN. THIS IS A VERY DANGEROUS PROBLEM HAD I BEEN ON THE INTERSTATE AT RUSH HOUR I MIGHT NOT BE WRITING THIS TO COMPLAIN. WHEN THIS HAPPENS THE CAR SLOWS ON SO FAST THAT THE CAR BEHIND DOESN'T KNOW YOU HAVE A PROBLEM BECAUSE YOU ARE NOT BRAKING WHICH MEANS YOUR BRAKE LIGHTS ARE NOT ON AND HE MORE THAN LIKELY IS GOING TO HIT YOU. THE FIRST TIME THIS HAPPENS IS QUIET SCARY BECAUSE YOU HAVE NO IDEA WHAT IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910708September 30, 2016
ENGINE
MY HUSBAND AND I WERE ALMOST KILLED IN THE FAST LANE ON THE INTERSTATE WHEN OUR 2016 LINCOLN MKX SHUT DOWN COMPLETELY, WE HAD TO CROSS THREE LANES OF TRAFFIC WHEN IT STARTED AGAIN ONLY TO SHUT DOWN AGAIN, WE WERE TERRIFIED, IT WAS TOWED TO THE DEALERSHIP WHERE A RECALL WAS JUST ISSUED ON IT CALLED "THROTTLE BODY REPAIR" I ASKED THE SERVICE MANAGER TO REPLACE THIS DEFECTIVE PART , NOT REPAIR IT AND HE DID SO. OUR SERVICE MANAGER WAS PROACTIVE IN THIS AND I PRAY TO GOD WE NEVER EXPERIENCE THIS TYPE OF SITUATION AGAIN. !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907519September 19, 2016
ELECTRICAL SYSTEM, ENGINE
ON 3 SEPARATE OCCASIONS (MOST RECENT ON 9/16/16) POWER TO VEHICLE SIMPLY CUTS OUT - ON TWO OCCASIONS IT HAS OCCURRED AT HIGH SPEEDS ON BUSY INTERSTATE WITH HEAVY TRAFFIC. EXTREME DANGER, AS UNABLE TO TIMELY PULL TO SIDE OF THE ROAD CAUSING TRAFFIC JAMS AND POTENTIAL ACCIDENTS/REAR-ENDS. SELLING DEALER HAS BEEN UNABLE TO RESOLVE OR FIX PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906061September 13, 2016
FUEL/PROPULSION SYSTEM
I WAS DRIVING IN THE CENTER LANE ON THE BROOKLYN QUEENS EXPRESSWAY TRAVELING HOME FROM ASTORIA, QUEENS TO MY HOME IN BROOKLYN. HAVING PASSED THE ATLANTIC AVENUE EXIT AT APPROXIMATELY 3:15 PM AND PRESSING ON THE GAS PEDAL, THE CAR LOST ACCELERATION AND NO MATTER HOW MUCH I PRESSED THE GAS PEDAL THE CAR COULD ONLY GO ABOUT 10 MILES AN HOUR. THE BQE AT THIS POINT HAS NO SHOULDER TO PULL OVER IN. BY SOME SAVING GRACE, I WAS ABLE TO GLIDE OFF AT THE HAMILTON AVENUE EXIT. THE LINCOLN TOW ARRIVED AT APPROXIMATELY 5:30PM. THE DEALERSHIP'S SERVICE CLOSED AT 5:30 SO I WAS TOWED HOME. THE NEXT MORNING, WEDNESDAY, AUGUST 31 I CALLED LINCOLN FOR A TOW TO THE DEALERSHIP (DANA FORD, STATEN ISLAND) THAT LEASED THE CAR TO ME. THE LINCOLN SERVICE MANAGER, ANTHONY FALLACARO, ASSISTED ME. HE EXPLAINED IT WAS THE THROTTLE BODY AND MOTOR WHICH WERE DEFECTIVE AND MANY CONSUMERS HAVE HAD PROBLEMS. MY MILEAGE AT THIS POINT WAS 2307 MILES, QUITE LOW FOR EIGHT MONTHS OF OWNERSHIP. HOWEVER, FORD/LINCOLN HAS NOT ISSUED A RECALL. YET, THEY HAD TO MAKE NECESSARY ADJUSTMENTS TO THE NEW PART BECAUSE INSTALLING THE SAME PART WOULD CONTINUE TO CAUSE PROBLEMS. I CALLED LINCOLN ON WEDNESDAY, AUGUST 31 2016 AND SPOKE TO MELISSA AND FORMALLY LOGGED A COMPLAINT (CAS - 10455614-D7Z7N8). I EXPRESSED THAT THIS SHOULD NOT HAVE HAPPENED TO A NEW CAR, I LOST CONFIDENCE IN DRIVING THIS CAR AND AM STUCK WITH IT FOR THE REMAINDER OF THE LEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906203September 13, 2016
ENGINE
LOST POWER WHILE IN MOTION ON CITY STREET, BEGAN RUNNING ROUGH. 'POWERTRAIN' INDICATOR (WRENCH) LIT ON DASH. LIMPED CAR TO PARKING LOT. CALLED SELLING DEALER. CAR TOWED TO DEALER. DEALER REPLACED AIR INTAKE THROTTLE BODY ON WARRENTY. MILEAGE ON CAR 4052. PRODUCTION DATE ON CAR IS 07DEC15, 3.7L V6 ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904632September 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER AND FAILED TO RESTART. THE ALL WHEEL DRIVE INDICATOR ILLUMINATED. THE CONTACT CALLED FOR ROADSIDE ASSISTANCE, BUT THE VEHICLE RESTARTED BEFORE THEY ARRIVED. THE FAILURE RECURRED ON THE WAY TO THE DEALER, BUT THE VEHICLE RESTARTED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO DOCUMENT WHAT HAPPENED. THE FAILURE MILEAGE WAS 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904708September 8, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED TO CHECK THE HEAD LAMP SYSTEM AND "SEE MANUAL ON THE DISPLAY" DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER REPROGRAMMED THE HCM, BUT THE WARNING INDICATOR FLASHED SEVERAL TIMES AGAIN MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME FOR FURTHER TESTING AGAIN AND THEY LATER TOLD THE CONTACT TO PICK UP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 365.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903885September 6, 2016
ENGINE, UNKNOWN OR OTHER
THE VEHICLE WHEN ACCELERATING LETS EXHAUST AND CARBON MONOXIDE INTO CAR INTERIOR. TOOK THE SUV TO DEALER AND HAS BEEN WORKED ON SEVERAL TIMES WITH NO FIX. FORD MOTOR COMPANY FIELD ENGINEER WAS UNABLE TO FINE AND RECOMMEND A REPAIR. ASKED FORD TO REPURCHASE VEHICLE BUT THEY REFUSED SAYING ITS NORM FOR THE SUV. THEY DID NOT GIVE ANY REGULATIONS OR ANYTHING THAT WOULD SUPPORT THIS AS WE SHOULD NOT HAVE TO BREATHE GAS FUMES WHEN TRAVELING DOWN A HIGHWAY. WE WERE TOLD NOT TO USE INTERIOR CIRCULATION AND IT WOULD HELP, NOT TO USE AIR THE VEHICLE WHEN ACCELERATING LETS EXHAUST AND CARBON MONOXIDE INTO CAR INTERIOR. TOOK THE SUV TO DEALER AND HAS BEEN WORKED ON SEVERAL TIMES WITH NO FIX. FORD MOTOR COMPANY FIELD ENGINEER WAS UNABLE TO FINE AND RECOMMEND A REPAIR. ASKED FORD TO REPURCHASE VEHICLE BUT THEY REFUSED SAYING ITS NORM FOR THE SUV. THEY DID NOT GIVE ANY REGULATIONS OR ANYTHING THAT WOULD SUPPORT THIS OTHER THAN THEM JUST MAKING A STATEMENT HOPING WE GO AWAY, WE SHOULD NOT HAVE TO BREATHE GAS FUMES WHEN TRAVELING DOWN A HIGHWAY. WE WERE TOLD NOT TO USE INTERIOR CIRCULATION AND IT WOULD HELP, NOT TO USE AIR CONDITIONER ON MAX. THE CABIN ON CAR FILLS WITH THE GAS FUMES AND MAKES US TIRED AND FATIGUE WHEN DRIVING FOR EXTENDED PERIOD OF TIME. WE PURCHASE A LUXURY SUV AS FORD WOULD HAVE YOU TO BELIEVE BUT IT ACTUALLY MORE LIKE A GAS CHAMBER HAVING TO BREATH THIS SEEMS A LITTLE TOO MUCH. I HOPE THE NHTSA CAN GET FORD TO ACKNOWLEDGE THEY HAVE A PROBLEM AND MAKE THEM TAKE IT SERIOUSLY AND GET RID OF WHAT IS CAUSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892676August 2, 2016
ENGINE
SUDDEN LACK OF THROTTLE CONTROL. THREE TIMES DURING OUR TRIP THE PAST TWO WEEKS FROM FLORIDA TO MARYLAND AND BACK, GOING 75 MPH ON INTERSTATE 95, THE ENGINE SUDDENLY DROPPED TO 1000 RPM AND ALL THROTTLE CONTROL WAS LOST. MY WIFE NEARLY HAD AN ACCIDENT TRYING QUICKLY TO GET TO THE SHOULDER. I WAS NEARLY RE-ENDED BY AN ESCALADE AS MY VEHICLE SO QUICKLY DECELERATED. TWO TIMES A WRENCH APPEARED AND A DRIVER AIRBAG WARNING. THE THIRD TIME WE GOT THE SERVICE ENGINE SOON LIGHT. EACH TIME I WAS ABLE TO SHUT DOWN THE CAR AND RESTART IT, BUT I DECIDED TO INTERRUPT OUR TRIP AND SEEK HELP AT THE NEAREST LINCOLN DEALER. THIS WAS ON MONDAY, JULY 25. THE DEALER WAS LAFAYETTE IN FAYETTEVILLE, NC, A LINCOLN/FORD DEALERSHIP. [XXX], THE SERVICE ADVISOR, AND [XXX] (LAST NAME ?), THE SERVICE MANAGER I BELIEVE, IMMEDIATELY CAME TO OUR AID. [XXX] DIAGNOSED THE PROBLEM WITH A DIAGNOSTIC TOOL, WHILE [XXX] WORKED US INTO THEIR BUSY SCHEDULE. THE FAILURE WAS THE THROTTLE BODY WHICH [XXX] SAID IS AN ALL TOO COMMON RECENT PROBLEM ON OUR V-6 ENGINE USED IN FORDS AND LINCOLNS. THEIR SERVICE AND PROFESSIONALISM WAS EXTREMELY APPRECIATED AND THEY HAD US BACK ON THE ROAD IN A LITTLE OVER TWO HOURS. I SENT THEM A THANK YOU IN THEIR SURVEY REQUEST. WE MET ANOTHER COUPLE AT THE DEALERSHIP THAT SUFFERED THE SAME PROBLEM, ONLY THEY WERE NOT ABLE TO RESTART IT AND HAD TO BE TOWED OFF I 95 TO THE DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892344August 2, 2016
POWER TRAIN
TRAVELING DOWN INTERSTATE AT 70 MPH, WHEN VEHICLE LOST POWER. SERVICE WARNING LIGHT APPEARED ON DASH, FOLLOWED QUICKLY BY ENGINE SERVICE LIGHT. NO RESPONSE TO THE GAS PEDAL. TURNED OFF VEHICLE AND RESTARTED AND IT OPERATED NORMALLY FOR ABOUT 10 MINUTES. 11000 MILES ON AN 8 MONTH OLD MKX. SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888737July 26, 2016
VEHICLE SPEED CONTROL
I WAS ON I 10 HEADED WEST WHEN ALL OF A SUDDEN I LOST THE ABILITY TO ACCELERATE. I HAD A VERY SHORT AMOUNT OF TIME TO CROSS 4 LANES OF TRAFFIC TO GET TO THE RIGHT SHOULDER (WHICH WAS VERY SMALL). SO THERE I SAT. I COULD NOT GET OUT OF THE CAR ON EITHER SIDE. THE CEMENT BARRIER BLOCKED THE PASSENGER SIDE AND TRAFFIC WAS SPEEDING BY ON THE DRIVER SIDE. IT TOOK ALMOST 45 MINUTES FOR A TOW TRUCK TO ARRIVE. SCARY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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