Lexus NX Complaints (2022)

25 consumer complaints on file.

#11496648December 8, 2022
UNKNOWN OR OTHER
A very serious issue with inadequate side mirror visibility: The brand new 2022 Lexus NX driver side mirror does not have a range of adjustment to safely accommodate shorter drivers. The primary driver of the vehicle is 5 feet 3 inches tall and when seat adjustments have been made, the driver side mirror does not articulate inward enough, preventing the driver from seeing the side of the vehicle nor an area near the side of vehicle. The lack of range creates a very SERIOUS LACK OF VISIBILITY OF SMALL CHILDREN, PEDESTRIANS, OR PETS that maybe standing next to the vehicle during reversing. In households with small children or in congested parking lots, the lack of driver visibility of pedestrians standing next to the vehicle poses extreme risk of pedestrians being crushed by the vehicle. The danger is especially severe if the reversing vehicle needs to turn to the driver's right side, where the left front tire will travel in a larger radius than the left rear tire, potentially striking or crushing any small pedestrian standing next to the vehicle's driver's side. The passenger side mirror range of adjustment is satisfactory, the safety issue is reported on the driver's side only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495710December 1, 2022
VISIBILITY/WIPER
Driver side mirror vibrates excessively and prevent intended use as a mirror. The wobbling and vibrating mirror causes nausea when using and does not allow a suitable view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495096November 28, 2022
ELECTRICAL SYSTEM
On two occasions the car has locked us out. The auxiliary battery fails which does not allow the electric door locks to operate. It’s necessary to follow a manual procedure to unlock the driver door so the hood can be opened and the auxiliary battery can be charged and the car jump started. We purchased the car on July 30, 2022 and it has 2400 miles on the odometer. On each occasion the local Lexus dealer sent a technician to open the car and jump start the engine. Following the second occurrence we were instructed to bring the car to the dealership. They could find nothing wrong. This morning the Service Manager told me they had tested the battery five times over several days and it continued to show itself healthy. On a whim the service manager tested it again and it was dead as a door nail. The test showed a bad cell. The good news is that the problem was diagnosed and a new battery has been ordered. The potentially bad news is that the auxiliary battery in the NX450h+ may be defective in other cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491938November 2, 2022
SEATS
2022 Lexus NX driver's seat is crooked, confirmed by Lexus dealership and Lexus field rep. The left side of the seat is back further while the right side of the seat is closer to dashboard. Lexus has confirmed that the seat is properly attached and bolted to the seat rails. An identical seat from an unaffected 2022 Lexus NX was placed in my vehicle and did not fix the crooked orientation; the replacement seat sat crooked as well. The vehicle was delivered brand new to me from Lexus with this defect. This defect may affect the crash worthiness of vehicle, seat strength, and the driver's body in the event of a car crash, as well as how the seatbelt fits the driver due to crooked orientation of seat. Lexus headquarters sent this vehicle to a frame shop to dismantle vehicle and measure frame. I have been told they cannot locate what is causing the driver's seat to be crooked but have ruled out that the problem is not in the actual seat itself or the seat rails. Lexus has also told me this problem cannot be fixed. Per the photos from the frame shop that exposed the entire frame and unibody of the vehicle, the round seat mounting holes in the framing of this vehicle appear to be elongated into egg shaped slots instead of round circles. This may also compromise the vehicle and seat’s strength and integrity, and affect the crashworthiness of the vehicle. Sitting in this crooked driver's seat for several months has resulted in a hip injury.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11486471September 26, 2022
VISIBILITY/WIPER
I have a 2022 Lexus NX. The driver's side mirror shakes excessively and consistently. It is a serious safety concern because at night there is blurry lights reflecting and makes seeing cars difficult. It is also a safety concern because during the day you cannot see the distance cars or objects are away from the vehicle as the mirror is constantly shaking. This puts myself and others at risk of collision. This also causes me to become carsick when driving. I took the car into the dealer, Lexus of Riverside, in Riverside, California two times since purchasing the vehicle for this to be fixed. They refused to fix it, acknowledged Lexus knows about the problem and said not enough people have complained for them to fix it. They are currently saying this is a normal characteristic of the vehicle but this simply cannot be. It is extremely unsafe. This issue first appeared when I purchased the vehicle and took delivery. This seems to be wide spread based on information I have seen on social media and online forums. The mirror shaking happens at all speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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