Kia Soul Complaints

5,626 consumer complaints on file.

#11659305May 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Kia Soul. The contact was notified that the VIN was included in NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). No warning lights were illuminated. The contact had not experienced a failure; however, the dealer inspected the vehicle and informed the contact that the engine needed to be replaced as per the recall summary. The vehicle was not yet repaired. The manufacturer was notified of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658971May 5, 2025
ELECTRICAL SYSTEM
The contact owns a 2014 Kia Soul. The contact stated that while the vehicle was parked, the vehicle intermittently stalled. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658988May 5, 2025
ENGINE
I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the Shawnee-Mission KIA dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658553May 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the manufacturer had placed the recall on hold. The manufacturer was testing the remedy. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658385May 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that parts for the recall repair were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658360May 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658108May 1, 2025
ENGINE
The contact owns a 2014 Kia Soul. The contact stated while driving approximately 25 MPH, the vehicle stalled. The contact restarted the vehicle and continued driving. The failure had occurred twice in one week. The contact stated that the check engine warning light was temporarily illuminated during the failures. The vehicle was taken to a certified mechanic who provided the contact with information of NHTSA Campaign Number: 20V750000 (Engine); and referred the contact to the dealer. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658152May 1, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that it was determined that the recall remedy test was substandard, and the recall remedy was still under engineering review. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657824April 30, 2025
ENGINE
On [XXX] Car stopped during traveling home on [XXX]. Had car towed to Stapleford Auto in St. Georges, Delaware. The mechanic found that the motor had seized. I Called KIA Customer Care and was advised to tow to the KIA dealer in Felton, Delaware. Dealer had the car from 2/26/25 and did not inspect the car until approximately 3/11/25. During the interim I discover a recall for model year 2021 due to faulty piston rings which was shown to cause engine seizures. When contacted by KIA dealer they claimed the problem was due to lack of Maintenace. I have documentation detailing the Maintenace of the car. I have contracted KIA customer care on several occasions stating that Maintenace was done and expected KIA live up to the recall notice. So far, no response. I contacted the Delaware Attorney General, and they told me to contact you folks. KIA Case#: [XXX] I appreciate any assistance in the manner. Thanks, [XXX] Email: [XXX] Cell: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657615April 29, 2025
ENGINE
Car started rapidly slowing while on the highway and would not accelerate. After taking it to the dealership they said the catalytic converter is clogged and will need replaced. Seems to be a common issue with this vehicle that is not always covered by recall for whatever reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657638April 29, 2025
ENGINE, ELECTRICAL SYSTEM
Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657147April 28, 2025
SEAT BELTS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Kia Soul. The contact stated that the front passenger’s seat belt failed to latch and lock securely. The rear middle seat belt was difficult to close. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the oxygen sensor and catalytic converter were replaced; however, the failure recurred. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted, and informed the contact that a diagnostic test was needed. The failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657181April 28, 2025
ENGINE, ELECTRICAL SYSTEM
Hi, my name is [XXX] . I was driving my car two Thursdays ago. When all of a sudden my engine light came on. I stopped to see an auto place. If it was a problem hHi, my name is [XXX] . I was driving my car two Thursdays ago. When all of a sudden my engine light came on. I stopped to see at an auto place. If it was a problem he told me I could drive it as long as it wasn’t blinking if it started to blank, bring it immediately to a garage which I did had it towed people were telling me it was my camshaft, blah blah blah they found no oil leak no burning oil then I took it to a Kia dealer which I have paperwork. They worked on the car. They said my battery was at 15% which I didn’t even get a light to say my battery was low nor did it tell me that there was a engine problem or there was no oil in my car until that one moment it happens so fast it ended up costing me a lot of money, IKEA and I want to know why this happened why my oil lights didn’t come on or anything and if these cars have problems at 130,000 miles when the dealer sells you this car he should warn you or if they found out later then they should have to send you a letter stating to have a checked, but I’ve gotten nothing. I just wanna know what I can do about this to make sure that my car is not gonna do it again or who do I contact to talk to about this problem? Thank you [XXX] [XXX] Or you can call me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657271April 28, 2025
ENGINE
My vehicle has stranded me twice due to the same issue—error code P1326, which I am regrettably too familiar with. It is apparently associated with the Knock Sensor Detection System and the possibility of defective piston oil rings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657351April 28, 2025
ENGINE
My engine failed in a2016 Kia Soul.It is available upon inspection. My safety was at risk because the engine went bad all of a sudden. The vehicle has been inspected by a repair facility.Yes I went to a dealership and ask about knocking noise they didn’t say anything about ksds and made me an appointment a week later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657382April 28, 2025
ENGINE
Car is making a knocking sound. Car is going thru more oil than normal. Causing the motor to get hot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657187April 28, 2025
ENGINE
My car has been recalled for faulty piston oil rings which can lead to engine fires. I took my car to the Kia dealership on 4/14/25. It is still there and the engine replacement still has not been approved. I was told by the dealership that my car did fail the vibration test. I was told by a Kia technician at another location that since the vibration test failed that is an automatic approval for a new engine per Recall Flow Chart. The only time it should go through Kia Techline for assistance is if it passed the test and needs additional investigation. NOW, Kia Corporate is stating I need to provide oil change receipts. THIS IS IRRELEVANT. If I drive that car off the lot with the current engine and have my engine cleaned out to their satisfaction and then a week later my engine catches fire because they refused to replace the engine, that's a lawsuit whether I live or die in that scenario. Oil change receipts and maintenance records should play no part in this. I did buy my car used, but all the original parts are still inside. There have been no modifications. The dealership can attest to this. Bottom line is the Kia manufacturer owes me a new engine because this is a safety issue. I am attaching a copy of the Flowchart that was sent to me by the Kia tech at another location. There is no reason that this should not have already been approved and ordered for my vehicle 2 weeks later. I want this done and I need your help, please! I do not feel safe driving a car around that could at any time burst into flames.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656708April 25, 2025
ENGINE
Bought the car used with around 30k miles on it from a dealership. Since then have only needed to get 2 oil changes done. Engine stalled while driving one day and noticed weird noises coming from under the hood. Had the car towed to the Kia dealership on Mon. 4/14. Car has been sitting at the dealership waiting on the manufacturer to approve replacement of the engine due to the recall. It should not take this long to get an approval for a safety issue. They're asking me for oil change documentation which I supplied them. Secondly, I shouldn't have even had to do that. This is a RECALL, not a warranty issue. A recall should get approved as soon as the engine failed the test. It seems like I'm having to jump through hoops to get this done and its not right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656698April 25, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, there was a rattling sound coming from the front end of the vehicle. No warning light was illuminated. The vehicle was taken to a Take 5 oil change, which informed the contact that the oil level was 2 quarts low and had failed to show up on the dipstick. The vehicle was driven to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, but was unable to schedule an appointment or provide a time frame. A second dealer, Kia of South Austin (5306 S I-35 Frontage Rd, Austin, TX 78745), was contacted and informed the contact that it would take at least a day for a diagnostic test, and there was no time frame for the repair because parts were on backorder. The manufacturer was made aware of the failure and was willing to provide the contact with a reimbursement. The manufacturer opened a case. The approximate failure mileage was 91,500. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656542April 24, 2025
ENGINE
The contact owns a 2019 Kia Soul. The contact stated while driving at various speeds, the check engine and oil warning lights became illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to retrieve a fault code. The contact stated that an abnormal clanking sound was coming from the engine while driving at various speeds. The contact checked under the hood and discovered that the engine oil level was extremely low. The contact topped off the engine oil; however, the oil level was extremely low two days later. The vehicle was taken back to the independent mechanic where the vehicle was diagnosed with engine failure. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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