Kia Soul Complaints

5,626 consumer complaints on file.

#10465904July 16, 2012
SUSPENSION
ON JULY 2, 2012 WHILE DRIVING AT 50 MPH THE FRONT PASSENGER SUSPENSION SYSTEM FAILED RESULTING IN THE FRONT WHEEL GOING UNDER THE CAR. THIS RESULTED IN THE ENTIRE COLLAPSE OF THE SUSPENSION, FAILURE OF STEERING CAPABILITIES AND LOSS OF CONTROL OF VEHICLE. THE RESULTING DAMAGE AFFECTED THE BODY AND VEHICLE STRUCTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464237July 5, 2012
TIRES
FLAT TIRE. KIA SERVICE CLAIMED A METAL SHARD. PROBLEM IS SAME THING OCCURRED AGAIN 06/06/2012. FLAT TIRE. KIA SERVICE CLAIMED A METAL SHARD. THIS IS OCCURRING IN REGULAR TRAFFIC, NOT CONSTRUCTION ETC. CONCLUSION: TIRES AREN'T SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464926July 5, 2012
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2012 KIA SOUL. CONSUMER STATES THAT THE INSTRUMENT PANEL COULD NOT BE SEEN. *KB THE CONSUMER STATED KIA NEEDS TO CHANGE THE BACKGROUND COLOR OF ITS INSTRUMENTS TO WHITE LETTERS OVER A BLUE BACKGROUND. THE CONSUMER STATED IT WAS HARD TO SEE, THE RED NEEDLES ON A BLACK BACKGROUND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463652June 30, 2012
AIR BAGS
TWO OCCUPANTS IN FRONT SEATS OF 2012 KIA SOUL. INVOLVED IN A PASSENGER SIDE COLLISION AT THE FRONT DOOR. OTHER CAR WAS TRAVELING AT THE SPEED OF 40MPH OR GREATER AT THE TIME OF COLLISION. CAUSED MORE THAN $8500 TO THE KIA SOUL. THERE WAS NO AIR BAG DEPLOYMENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10460669June 5, 2012
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHEN DRIVING AT ANY SPEED & NEED TO SUDDENLY STOP, THE VEHICLE BRAKES LOCK UP & DO NOT STOP THE VEHICLE IN TIME. BASICALLY, THE TIRES LOCK UP & THE CAR CONTINUES TO SKID & SCREECH. THIS IS ESPECIALLY AGGRAVATED WHEN THE VEHICLE DRIVES OVER A POTHOLE OR OTHER DEFECT IN THE ROADWAY WHILE BRAKING OR IN CONSTANT STOP-&-GO TRAFFIC. THE VEHICLE HAS NARROWLY MISSED CRASHING INTO OTHER VEHICLES OR STRUCTURES NUMEROUS TIMES. I NOTICED THE PROBLEMS WITHIN A COUPLE OF WEEKS OF PURCHASING THE NEW 2011 CAR. IT FEELS VERY DANGEROUS & SCARY & I'M VERY UNEASY ABOUT DRIVING IN CERTAIN SITUATIONS BECAUSE I'M NOT SURE IF THE CAR WILL RESPOND PROPERLY IN AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459791May 27, 2012
POWER TRAIN
WHEN PUTTING THE VEHICLE INTO REVERSE AND RELEASING THE CLUTCH OUT TO START MOVING THE VEHICLE MAKES A LOUD METALLIC MOANING SOUND. THE TRANSMISSION HAS BEEN REPLACED TWICE AND GETTING READY TO MORE THAN LIKELY BE REPLACED A THIRD TIME. THE ENTIRE TRANSMISSION HAS BEEN REPLACED EACH TIME AND THE PROBLEM KEEPS HAPPENING. THE VEHICLE HAS LESS THAN 19K MILES ON IT NOW, AND KIA NORTH AMERICA HAS BEEN CONTACTED EACH TIME AND THE REGIONAL ADVISOR HAS ALSO BEEN NOTIFIED. THERE IS STILL NO MENTION OF WHAT THE ACTUAL PROBLEM IS WITH THE TRANSMISSION AND THEY ARE BULKING AT BUYING THE CAR BACK OR COMPLETELY REPLACING THE VEHICLE. THE VEHICLE HAS ALSO BEEN HARD TO PUT INTO REVERSE FROM A STAND STILL AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459675May 25, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE LIFTER IN THE ENGINE CAUSED A LOUD NOISE WHILE DRIVING 55 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THE DEALER WAS UNABLE TO FIND A DEFECT WITHIN THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE DROVE POORLY. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458979May 18, 2012
ENGINE
CAR HAD AN OIL CHANGE AND WAS WASHED THEN CAME HOME. CAR'S FRONT DEFROSTER WAS NOTED TO BE STUCK ON AND WHITE SMOKE STARTED TO BILLOW OUT FROM UNDER THE HOOD. QUICK CHECK UNDER THE CAR NOTED A FLAME THAT WAS EITHER COMING FROM THE CATALYTIC CONVERTER OR REFLECTING IN THE EXHAUST FROM SOMEWHERE ON THE BOTTOM/SIDE OF THE ENGINE. NO FLUIDS WERE SHOWN TO BE LEAKING ONTO THE DRIVEWAY OR WERE VISIBLE. CAR THEN RAPIDLY WENT UP IN FLAMES AND WAS A COMPLETE LOSS. FIRE DEPARTMENT HAD TO PUT OUT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10458656May 16, 2012
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
SPEED CONTROL - THE SPEED CONTROL DID NOT DISENGAGE ON NUMEROUS OCCAISIONS, WHEN THE BRAKE WAS GENTLY APPLIED OR TAPPED, SPEED CONTROL DID NOT DISENGAGE AND THE SPEED ACTUALLY INCREASED. THE VEHICLE IS CURRENTLY WITH THE DEALER. WE WERE ABLE TO DEMONSTRATE REPLICATE THE PROBLEM WITH THE SERVICE TECHNICIAN DRIVING THE VEHICLE. HORN - DOES NOT ACTIVATE SEEMS TO OCCUR WHEN VEHICLE WARMED UP. WAS ABLE TO DEMONSTRATE TO DEALER STABILITY CONTROL LIGHT ACTIVATES AND DOES NOT TURN OFF INTERMITTENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458560May 15, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2011 KIA SOUL. THE CONTACT STATED THAT THE DRIVER WAS DRIVING 5 MPH WHEN SHE CRASHED INTO ANOTHER VEHICLE. THE DRIVER EXITED THE VEHICLE AND THE VEHICLE ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE COMPANY LOT. THE INSURANCE COMPANY DETERMINED THAT THE FIRE WAS NOT A RESULT OF THE CRASH, BUT RATHER THE RESULT OF DEFECTIVE WIRING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10458588May 15, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT ONCE SHIFTED INTO PARK, THE VEHICLE AUTOMATICALLY UNLOCKED ALL OF THE DOORS. THE CONTACT BELIEVED THE FAILURE TO BE A SAFETY ISSUE SINCE THE FEATURE WAS UNABLE TO BE TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS AND THAT THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458477May 14, 2012
WHEELS
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THE DRIVER OF THE VEHICLE WAS TRAVELING 35 MPH WHEN THE TIRE FAILED. THE TIRE PRESSURE WARNING LIGHT ALSO ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE DRIVER ATTEMPTED TO CHANGE THE TIRE THE VEHICLE WAS EQUIPPED WITH A REPAIR KIT INSTEAD OF A SPARE TIRE. THE REPAIR KIT WAS FIX-A-FLAT AND A DC AIR PUMP. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOTIFIED AND STATED THEY WERE AWARE THAT SOME VEHICLES DO NOT HAVE SPARE TIRES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455868April 20, 2012
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THE BLOWER, WHICH OPERATED THE AIR CONDITIONER AND DEFROSTER, MALFUNCTIONED. THE WINDOWS DID NOT DEFROST AND IMPAIRED THE FIELD OF VISION. THE CONTACT TOOK THE VEHICLE TO A DEALER. THE DEALER REPLACED THE UNDER WIRE CABLE AND THE BLOWER SYSTEM, BUT NONE OF THE REPAIRS REMEDED THE FAILURE. THE CONTACT ALSO NOTIFIED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS 3,000. UPDATED 05/21/12 *BF THE CONSUMER STATED THE VEHICLE HAS BEEN TO THE DEALER SEVEN TIMES FOR THE SAME PROBLEM. UPDATED 05/23/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455803April 19, 2012
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2010 KIA SOUL WITH HANKOOK OPTIMO TIRES H426, LINE SIZE P205/55/R16. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER SIDE TIRES DEVELOPED A BULGE ON THE SIDE WALLS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE TIRES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE TIRES WERE REPLACED. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454467April 8, 2012
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
OPERATIONAL WARNING LIGHTS FOR BRAKES-STABILITY CONTROL-ANTI-LOCK BRAKES. I HAVE RETURNED TO DEALER 3 TIMES AND THEY WERE UNABLE TO FIX. THIS CREATES A SAFETY CONCERN.I.E. DO THESE SYSTEMS FUNCTION AS REQUIRED WHEN DRIVING CONDITIONS PRESENT THEMSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453192March 27, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED AS THE CONTACT WAS ATTEMPTING TO DRIVE UPHILL. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED TO THE CONTACT THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452134March 18, 2012
EXTERIOR LIGHTING
I POSTED A COMPLAINT EARLIER WITH THE BLINKER AND HEADLIGHT NOT WORKING. I TOOK IT BACK TO THE DEALER 3/17/12 IT WAS A LOOSE GROUND THEY FIXED IT AND I THANK GOD IT WAS SOMETHING SIMPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451903March 16, 2012
VISIBILITY:WINDSHIELD
I HAVE OWNED THIS VEHICLE FOR 18 MONTHS, AND THE WINDSHIELD CRACKS WAY TOO EASILY. I'VE OWNED 23 CARS AND NEVER HAD TO REPLACE ONE BEFORE. THIS KIA IS GETTING ITS 2ND WINDSHIELD TODAY. I'VE NEVER SEEN ANYTHING ACTUALLY HIT IT, BUT HAVE HEARD A 'POP' SOUND EACH TIME, AND THE WINDSHIELD SPLITS ACROSS. BOTH TIMES IT HAS ORIGINATED ALONG THE EDGE OF THE RH SIDE. THERE ARE CHIPS AT THE BEGINNING OF THE CRACK LIKE A ROCK *MAY* HAVE IMPACTED THERE, BUT IT SEEMS TO CRACK WAY TOO EASILY AND NEEDS TO BE THICKER OR STRONGER IN MY OPINION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451710March 14, 2012
EXTERIOR LIGHTING
DRIVING HOME FROM WORK TURNED RIGHT BLINKER ON TO MAKE TURN AND NOTICED THE BLINKER ARROW IN THE INSTRUMENT CLUSTER STAYED ON.WHEN I GOT HOME I CHECKED THE LIGHTS AND BLINKER AND ON THE RIGHT SIDE THE HEADLIGHT AND BLINKER WERE NOT WORKING .I CALLED THE DEALER AND THEY ARE GOING TO LOOK AT IT .I HAVE ONLY HAD THE CAR 24 HOURS I WILL LET YOU KNOW WHAT HAPPENS .I AM PRAYING IT IS JUST SOMETHING SIMPLE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450518March 6, 2012
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I BOUGHT A BRAND NEW KIA SOUL IN NOV OF 2011. WITHIN 200 MILES OF OWNERSHIP, THE ELECTRONIC STABILITY CONTROL MALFUNCTION AND FALSELY ACTIVATED. THE ESC NOT ONLY FALSELY ACTIVATED BUT REMAINED ACTIVATED. THE STEERING WHEEL WAS LOCKED UP AND COULD ONLY BE TURNED IF CONSIDERABLE FORCE WAS APPLIED TO IT. I CAREFULLY PULLED OVER THE TO SIDE OF THE ROAD. I TURNED OFF MY VEHICLE THEN STARTED IT BACK UP HOPING THE ESC WOULD TURN OFF. IT DID NOT. I ENDED UP HAVING TO GET THE VEHICLE TOWED TO MY DEALER. THE KIA DEALER SERVICE SHOP ULTIMATELY HAD TO REPLACE THE ENTIRE STEERING COLUMN TO "FIX" THE PROBLEM. ABOUT TWO MONTHS LATER I WAS DRIVING DOWN THE INTERSTATE AND ATTEMPTED TO DO A LANE CHANGE. AGAIN THE ELECTRONIC STABILITY CONTROL FALSELY ACTIVATED AND CAUSED ME TO COLLIDE WITH THE VEHICLE DIRECTLY IN FRONT OF ME. WHEN THE ESC ACTIVATED, THE STEERING WHEEL LOCKED UP AND CAUSED A SUDDEN LOSS OF CONTROL, RESULTING IN THE ACCIDENT. THESE ARE JUST 2 OF MANY INCIDENTS I HAVE EXPERIENCED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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