Kia Soul Complaints

5,626 consumer complaints on file.

#11082237March 30, 2018
WHEELS
OUR BRAND NEW 2018 CAR ON THE MARKET HAS A TIRE MOBILITY KIT. THIS KIT ONLY SEALS A PUNCTURE & COMPRESSES FOR A SHORT TERM TRIP TO A LOCAL GARAGE. AS YOU WELL KNOW, MORE THAN A PUNCTURE CAN OCCUR WHILE DRIVING. NO SPARE WELLS ("BUT DONUTS ONLY" ALONG WITH A JACK AT EXTRA COST) ARE BUILT TO ACTUALLY HOLD A REAL SPARE TIRE. THERE ARE CIRCUMSTANCES ALL AROUND THIS COUNTRY OF INADEQUATE COVERAGE OF CELL PHONE SERVICES, NOT TO MENTION TIRE SITUATIONS OTHER THAN PUNCTURES. MAY I ASK YOU HOW YOUR AGENCY CONSIDER THIS METHOD OF EMERGENCY REPAIR CONSIDERED SAFE FOR CONSUMERS? THIS SYSTEM OF SAFETY SHOULD TAKE HIGHEST PRIORITY! SOMEONE NEEDS TO ADDRESS THIS INADEQUATE APPROACH TO THE PROBLEM.SHAME ON YOUR NEGLIGENCE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081744March 28, 2018
ELECTRICAL SYSTEM
I WAS UNAWARE THAT MY CAR WAS UNDER A RECALL. I AM ACTIVE DUTY AIR FORCE AND DID NOT RECEIVE AN EMAIL STATING MY CAR NEEDED TO BE FIXED. I FOUND OUT THROUGH MY PCS WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081493March 27, 2018
EXTERIOR LIGHTING
WHILE DRIVING MY KIA SOUL MY HEADLIGHTS WILL SWITCH COMPLETELY OFF AND IT HAS BECAME VERY DANGEROUS ESPECIALLY WHEN I AM DRIVING ON DARK BACK ROADS. I NOTICE IT HAPPENS WHEN I PUT MY SIGNAL LIGHT ON AND TURN IT SEEMS THAT THIS MAY BE A TRIGGER TO THE MALFUNCTION. I HAVE SEEN THAT OTHER KIA SOUL OWNERS HAVE BEEN EXPERIENCING THIS SAME MALFUNCTION AND I WONDER WHY IT HAS NOT BEEN A RECALL. THE LIGHTS WILL SOMETIMES POP RIGHT BACK ON BUT LAST NIGHT IT BLINKED OUT FOR A MINUTE AND I HAD TO PUT THE HIGH BEAM ON. BUT ALL LAST NIGHT THE HIGH BEEN SEEMED TO NOT WANT TO WORK SO NOW IT IS DANGEROUS TO DRIVE AT NIGHT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081031March 23, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, AND NECK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE, AND WAS LATER TOWED TO A TOWING FACILITY. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11080904March 22, 2018
VISIBILITY/WIPER
AS I WAS DRIVING ACROSS, WITH A GREEN LIGHT, A SIX LANE (PLUS ADDITIONAL TURN LANES) CITY STREET AT PERHAPS 25 MPH, A DRIVER RUNNING HER RED LIGHT STRUCK MY VEHICLE BROAD SIDE ON THE PASSENGER SIDE. I DO NOT KNOW HER SPEED BUT CAN SAY THAT THE PASSENGER SIDE AIRBAG AND BOTH FRONT AIRBAGS DEPLOYED, THE SPEED LIMIT ON THE ROAD SHE WAS TRAVELING IS 40 MPH. THE REASON FOR THIS REPORT IS THAT THE IMPACT CAUSED THE REAR VIEW MIRROR TO SNAP OFF AND BECOME AN AIRBORNE MENACE. THE MIRROR GAVE ME A LARGE LUMP JUST ABOVE MY RIGHT EYE AND CAUSED A CONTUSION ON MY RIGHT CHEEK THAT AFTER BLEEDING PROFUSELY NEEDED FOUR STITCHES TO CLOSE. I WAS LUCKY. THE JAGGED EDGE THAT CUT MY CHEEK WAS ONLY A COUPLE INCHES FROM MY EYE AND POTENTIAL BLINDNESS. THE MIRROR'S (MODEL ZTVHL3) PHYSICAL CONNECTION FAILED AT THE JUNCTURE OF THE BALL JOINT AGAINST THE WINDSHIELD AND THE METAL CONDUIT AT THE REAR OF THE MIRROR. THE METAL WAS UNABLE TO WITHSTAND THE FORCE OF THE SIDE IMPACT AND TORQUED OUT OF SHAPE. THE WIRING ALONE WAS UNABLE TO HOLD THE MIRROR IN PLACE, AND THE MIRROR WENT AIRBORNE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11080927March 22, 2018
POWER TRAIN, STEERING, SUSPENSION
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080614March 21, 2018
STEERING
STEERING NOISE CAUSED BE A BAD PIECE IN STEERING LINKAGE. PLASTIC PIECE WHICH MAKES STEERING LOOSE AND POSSIBLE LOSS OF STEERING. KIA ADMITTED TO ME IT'S A PROBLEM WHICH IS COMMON. BUT NOT COVERED BY WARRANTY AFTER 50.00 MILES. THIS IS A SAFETY ISSUE AND THEY ARE AWARE OF IT. IT DEMANDS A RECALL FOR SAFETY REASONS. IT ALSO IS ON HYUNDI PRODUCTS. SAFETY ISSUE! FACTORY AWARE OF DANGER! RECALL MANDATED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080641March 21, 2018
ENGINE
ENGINE DEVELOPED A LOUD KNOCK. WAS NOT ABLE TO DRIVE CAR. THIS IS THE SECOND TIME. FIRST TIME WAS 09/05/2017. IT TOOK 4 MONTHS BEFORE WE GOT CAR BACK. ENGINE WAS WARRANTY REPLACED. TOWED CAR ON 2/17/18 TO DEALERSHIP. STILL WAITING FOR REPAIRS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080728March 21, 2018
ELECTRICAL SYSTEM
BATTERY REPLACED 2/18. INSTALLED W/ ROTORS & BRAKE PADS BY DEALERSHIP AFTER THIS MY CAR WOULD NOT START. IT WAS PARKED IN MY DRIVEWAY. IT WOULD NOT EVEN MAKE A NOISE. ALL THE DASHBOARD LIGHTS WENT ON. ALARM WORKED (INSTALLED BY DEALERSHIP). I GOT OUR OF CAR LOCKING IT & TRIED TO START MANUALLY, STILL NOTHING. 1 OF THE TIMES I TRIED IT THE RADIO WENT ON. AFTER APPR. 6X'S THE CAR STARTED BUT IDLING EXTREMELY LOW. KIA DEALERSHIP GOT THE CAR THAT DAY, THEY HAD CAR FOR 9 DAYS & COULD NOT REPLICATE ISSUE. I GOT CAR BACK 3 WKS LATER SAME ISSUE. CLOCK HAD BEEN BEHIND 20ISH MIN THAT WK. I THOUGHT IT WAS ODD. 3/18/18 (SAME WK CAR TIME WAS OFF), I TRIED STARTING MANY X'S. EVERYTHING WAS THE SAME, I NOTICEDI WHEN DASHBOARD LIGHTS ON,I DON'T HAVE. RADIO WOULD GO ON & OFF. I CALLED KIA,CAR WAS NOT STARTING, I WAS HAVING IT TOWED TO THEM. MADE VIDEO OF TRYING TO START CAR.THE CAR IS AT THE DEALERSHIP AGAIN. THEY MENTIONED REPLACING IGNITION. IF YOU GOOGLE KIA SOUL STARTING ISSUES, THERE ARE PAGES OF THEM. ALL WITH SAME DESCRIPTION. DEALERSHIP COULD NOT REPLICATE ISSUE. THERE IS SOMETHING WRONG ELECTRICALLY IN SOME OF THE SOULS. IT DIDN'T APPEAR TO BE LIMITED TO ANY PARTICULAR YEAR. DEALERSHIPS KNOW ABOUT THIS ISSUE, DON'T KNOW WHAT TO DO AND RANDOMLY REPLACE THINGS. DIDN'T FIX ISSUE. PEOPLE ONLINE STATED THEY GOT SO FRUSTRATED AND TRADED IN VEHICLE. I HOPE IT DOES NOT COME TO THAT WITH ME.THERE SHOULD BE A RECALL OR REMEDY FOR THIS SITUATION. IF YOU GOOGLE IT YOU WILL GET SO MANY PAGES ON THIS ISSUE WITH KIA SOUL, ALL YEARS. SO THE PROBLEM IS UNKNOWN, COULD POTENTIALLY CAUSE HARM. I HAVE A VERY CLEAR SHORT VIDEO 1MIN 30 SEC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080315March 19, 2018
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY KIA SOUL 2014 JUST BLEW UP AND CAUGHT FIRE. THE ENGINE WAS A 4 CYLINDER GDI. THE CAR WENT UP IN FLAMES. THE ENGINE BLEW LOUD AND AS I CAME TO A HALT THE ENTIRE CAR WAS ON FIRE. THEN THE GAS TANK EXPLODED. I WAS IN CRUISE CONTROL GOING UP A HIP NOTICED THE ENGINE RIVETING HARD AND THEN THE CAR ENGINE MADE THAT LOUD BANG AND THEN IN 12 MINUTES CAR WAS ENGULFED AND GAS TANK BLEW AS THE FIRE DEPARTMENT ARRIVED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11079644March 15, 2018
STRUCTURE:BODY
THE REAR OF THE CAR IS ALWAYS FILLING UP WITH WATER WHERE THE SPATE TIRE SITS. THE CAT ISN'T WATER TIGHT. THIS HAS OCCURRED ON MANY OCCASIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079529March 15, 2018
UNKNOWN OR OTHER
MY CAR HAS STARTER PROBLEMS. STARTER CLICKS AND GRINDS. WAS COMPLETELY DEAD THE FIRST TIME AND WAS JUMP STARTED. AT THE DEALER, IT WAS COMPLETELY DEAD AND COULDN'T BE JUMP STARTED. THEY HAVE REPLACED THE STARTER 3 TIMES AND TELL ME IT'S DEFECTIVE STARTERS. I THINK IT'S AN ELECTRICAL ISSUE AND THEY CAN'T FIND IT. I HAVE BROUGHT IT IN 6 TIMES AND PROBLEM STILL REMAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078835March 13, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BOUGHT MY 2014 KIA SOUL USED WITH ONE PREVIOUS OWNER. AS I WAS DRIVING HOME ON THE FREEWAY AFTER PURCHASING IT MY LIGHTS BEGAN TO FLICKER. AT TIMES THEY WOULD GO OUT FOR A FEW MOMENTS. I HAD TO PULL OVER AND HAVE MY HUSBAND DRIVE IN FRONT OF ME WITH OUR OTHER VEHICLE IN FEAR THE LIGHTS WOULD GO OUT AND I WOULDN'T BE ABLE TO SEE THE ROAD AHEAD. I COULD OF BEEN IN A SERIOUS CRASH. ALSO CAME HOME TO A DEAD BATTERY ONE DAY BECAUSE MY LIGHTS WHICH WERE OFF WHEN I LEFT THE HOUSE RANDOMLY WERE ON WHEN I GOT HOME THAT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076859March 8, 2018
STEERING
KNOCKING SOUND WHEN TURNING STEERING WHEEL SLIGHTLY TO EITHER LEFT OR RIGHT. I WAS TOLD IT IS A BAD COUPLER WITHIN THE STEERING COLUMN THAT NEEDS TO BE REPLACED AND IT WILL PROBABLY BECOME A RECALL BECAUSE THE DEALERSHIP HAS HAD MANY CUSTOMERS WITH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076517March 6, 2018
POWER TRAIN
OUR 2015 KIA SOUL EV HAS OVER HEATED THE MAIN CONTROLLER AND SHUT DOWN IN TRAFFIC AND WOULD NOT MOVE. THIS HAPPENED TWICE IN CHANDLER (PHOENIX ) ARIZONA AFTER TRAVELING JUST 10 MILES. THIS IS A MAJOR SAFETY CONCERN. THE CAR CANNOT HANDLE THE HEAT IN ARIZONA, GEORGIA OR OTHER HOT SOUTHERN STATES. THE BATTERIES AND BMS ALSO FAIL AFTER 2-3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075799March 2, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35-45 MPH, THE MANUAL CLUTCH SLIPPED AND LOST FUNCTIONALITY WITHOUT WARNING. THE CONTACT NOTICED AN ABNORMAL ODOR PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH ROAD, ALBUQUERQUE, NM 87114, (877) 887-1633) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLUTCH AND FLY WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11075588March 1, 2018
ENGINE
MY SOUL BEGAN TO MAKE A TERRIBLE NOISE AT 52,000 MILES. TOOK IT TO THE DEALER BECAUSE WE HAD PURCHASED THE ADDITIONAL WARRANTY TO EXTEND IT TO 100,000 AND WAS TOLD THE ENGINE BEARINGS HAD FAILED. THE MECHANIC AT THE DEALERSHIP SAID HE DIDN'T SEE MUCH SLUDGE IN THE ENGINE AND COULDN'T SEE A REASON WHY KIA WOULD DENY THE CLAIM. ALTHOUGH THE OIL HAD BEEN CHANGED APPROPRIATELY WE COULDN'T PRODUCE ALL THE DOCUMENTATION ON THE SPOT. THE LOCAL DEALERSHIP TOOK VIDEO AND SENT IN TO KIA, WE WERE TOLD THAT KIA WOULD NOT HONOR THEIR WARRANTY AND WE WERE ON OUR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074987February 26, 2018
STEERING
STEERING WHEEL LOOSE AND CLICKING WHILE DRIVING. FELT LOOSE WHILE STATIONERY. LOCAL AUTO SHOP REPLACED MDPS FLEX COUPLING. IT WAS TOTALLY WORN OUT. CAR HAD LESS THAN 37,000 MILES. APPARENTLY 2014 VEHICLES WERE RECALLED FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074612February 24, 2018
WHEELS
TIRE COMPLETELY SEPARATED FROM RIM WHILE DRIVING ON INTERSTATE, NO WARNINGS, HAS LESS THAN 1000 MILES , 70MPH HEARD A THUMPING NOISE THEN A LOUD EXPLOSION TYPE SOUND, VEHICLE WAS HARD TO CONTROL AFTER GETTING OFF TO SIDE OF ROAD THE TIRE SEPARATED AT RIM ALL THE WAY AROUND, NOTHING WAS HIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074483February 23, 2018
STEERING
THE STEERING WHEEL BECAME LOOSE WITH MUCH "PLAY" IN STEERING AND A CLICKING NOISE FROM THE STEERING LOCK. THIS HAPPENS BOTH STATIONARY WITH THE CAR ON IN PARK AND WHEN DRIVING. I HAVE HAD ALIGNMENT AND SUSPENSION CHECKED AND IT IS NOT APPARENTLY THE ISSUE. APPARENTLY THE STEERING SHAFT BECOMES LOOSE WHERE IT IS COUPLED WITH THE STEERING GEAR/RACK. THIS LOOSE STEERING IS VERY DANGEROUS AS WHEN STEERING AROUND CURVES THE CAR STEERING ACTUALLY PULLS ON THE ROAD SO I NOW GO MUCH SLOWER AROUND CURVES THAN IS POSTED ON SPEED SIGNS TO AVOID LOOSING CONTROL OF MY VEHICLE. WHEN I GO OVER UNEVEN ROADS OR BUMPS THE CAR ALSO SHIFTS AND PULLS AS I DO NOT HAVE FULL CONTROL OVER THE STEERING. WHEN I BRAKE AT SPEEDS OVER ABOUT 40MPH I NOTICE THAT THERE IS ALSO THIS SAME PLAY IN THE STEERING SO I MAKE SURE I AM CONSIDERABLY A FAR DISTANCE BEHIND ANOTHER VEHICLE IN ORDER TO STOP SLOWLY. I FEEL THAT THIS IS A VERY DANGEROUS PROBLEM WITH THE 2012 KIA SOUL AND HAVE NOTICED UPON RESEARCHING ONLINE THAT THE KIA OPTIMA HAS A SIMILAR PROBLEM WHICH WAS EVENTUALLY RECALLED FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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