Kia Soul Complaints

5,626 consumer complaints on file.

#11160640December 11, 2018
EXTERIOR LIGHTING
TAKATA RECALL.. DRIVERS SIDE LOW BEAM KEEPS GOING OUT. PREVIOUSLY IT WOULD BE OUT ONE DAY THEN WHEN I WOULD START MY CAR IT WOULD COME BACK ON. IN THE PICTURE BOTH LIGHTS ARE WORKING BUT 5 MINS BEFORE ONLY THE PASSENGER SIDE WAS WORKING. THIS HAS BEEN AN GOING ISSUE FOR ABOUT 2 YEARS NOW. SOMETIMES I HAD TO REPLACE THE BULB AFTER IT BEING OUT FOR OVER A WEEK BUT THE BULB WAS NOT BLOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160651December 11, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
ON DECEMBER 9TH, 2018 AT APPROXIMATELY 6:10AM, WHILE DRIVING TO WORK ON THE HIGHWAY, MY CAR SUDDENLY BROKE DOWN AND BEGAN TO SMOKE. I PULLED OVER TO THE SIDE OF THE ROAD AND REMOVED MY IMPORTANT BELONGINGS. WITHIN MINUTES MY CAR WAS ON FIRE. I NOTIFIED CITY POLICE, FIRE DEPARTMENT, AND INSURANCE COMPANY. MY CAR WAS ULTIMATELY DESTROYED AND TAKEN TO A JUNK YARD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11156942December 8, 2018
ENGINE
SPARK PLUGS ARE BURNING OUT FOR NO REASON. I HAVE HAD SEVERAL TUNE UPS. BECAUSE THE SPARK PLUGS ARE DOING THIS. WHAT IS THE PROBLEM.?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156955December 8, 2018
STEERING
STEERING COUPLER FAILED AT 49000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156974December 8, 2018
STEERING
STEERING WHEEL HAS DEVELOPED SIGNIFICANT "PLAY" IN BEING ABLE TO MOVE 1-2 INCHES EITHER WAY WITH AN AUDIBLE CLUNK WHEN IT REACHES THE POINT OF ACTUALLY ENGAGING THE STEERING MECHANISM. THERE ARE MULTIPLE REPORTED INCIDENCES OF STEERING COLUMN PROBLEMS ON THE 2012 KIA SOUL THAT HAVE USUALLY BEEN LINKED TO A FAULTY STEERING COUPLER (HTTP://WWW.CARPROBLEMZOO.COM/KIAMOTOR/SOUL/STEERING-COLUMN-PROBLEMS.PHP). LATER YEAR MODELS HAVE BEEN RECALLED FOR STEERING COLUMN PROBLEMS, BUT NOT THE 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156931December 7, 2018
ENGINE
OIL LIGHT CAME ON, PULLED OVER TO CHECK OIL. AS CAR SLOWED DOWN THE OIL LIGHT STARTED TO BLINK, THE CHECK ENGINE LIGHT CAME ON, AND THE ENGINE STARTED TO KNOCK AND MISFIRE. WHEN THE CAR GOT TO ABOUT 15-20 MPH IT STALLED / CUT OFF AND I HAD TO COAST TO A PARKING LOT TO STOP. CAR TURNED BACK ON, BUT IMMEDIATELY BEGAN SQUEAKING AND KNOCKING BADLY. CAR WAS TOWED TO A SHOP WHERE WE WERE TOLD THE MOTOR IS "BLOWN". SINCE ALL SERVICE RECORDS COULD NOT BE PROVIDED KIA WILL NOT HONOR THE WARRANTY (UNDER 60K MILES), EVEN THOUGH THE OWNERS MANUAL SPECIFICALLY STATES THAT A LACK OF MAINTENANCE RECORDS CANNOT BE THE SOLE REASON WARRANTY CLAIMS ARE DENIED. THE PREVIOUS VERSION OF THIS MOTOR IS ALREADY RECALLED, AND THIS VERSION IS ALREADY SUSPECTED TO BE DEFECTIVE AS WELL. QUOTED ROUGHLY $6,000 TO REPAIR THE MOTOR, HAS A REPLACEMENT IS NOT AVAILABLE, AND ALL MOTORS ARE BACKORDERED FROM THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156093December 5, 2018
ENGINE
VEHICLE IS USING OIL. BOUGHT EXTENDED WARRANTY AND AROUND 60,000 MILES, TOOK IT TO DEALERSHIP. WAS TOLD IT'S NORMAL FOR IT TO USE OIL. I'M HAVING TO ADD 1-2 QUARTS OF OIL EVERY 800-1000 MILES. IT ALSO RUNS VERY ROUGH AND WAS TOLD SINCE IT'S NOT THROWING A CODE, THEY CAN'T DO ANYTHING ABOUT THAT. I'VE HAD ALL ROUTINE MAINTENANCE DONE AND HAVE THE OIL CHANGED REGULARLY. THERE IS SIGNIFICANT BLOW-BY WHEN ENGINE IS RUNNING AND THE OIL CAP IS OFF. AGAIN, I WAS TOLD THIS IS NORMAL. I KNOW THIS ISN'T RIGHT. I'M APPROACHING MY 100,000 MILE WARRANTY AND I THINK THEY JUST KEEP TELLING ME EVERYTHING IS NORMAL, WAITING FOR ME TO PASS THE WARRANTY MILEAGE. NOT IMPRESSED AT ALL WITH KIA CUSTOMER SERVICE. THEY DO NOT STAND BEHIND THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155899December 4, 2018
ELECTRICAL SYSTEM, STEERING
WAS GOING DOWN TEN, KIA CAN'T DETERMINE IF MY POWER STEERING WANT BOUT WHILE GOING DOWN THE HIGHWAY GOING 55, AND THEN HITTING A DEER. THE BODY WORK HAS BEEN FIXED BUT MY VEHICLE HAS NO POWER STEERING. POWER STEERING IS NOT RESPONDING - MDPS WILL NOT COMMUNICATE WITH VEHICLE. FAILURE IN ELECTRONIC MDPS AT TOP OF STEERING COLUMN. THEY CHECKED ALL CONNECTORS, AND NO PHYSICAL DAMAGE TO COLUMN ITSELF. FOUND C1503 -ESC/ECS (ESP) ERROR AND C1687 - TIME OUT VSM2 (MDPS) FAILURE. DIAGNOSIS SAYS I NEED A POWER STEERING COLUMN AND MOTOR ASSEMBLY. GEICO REFUSES TO COVER THIS SAYING IT'S A COMMON ELECTRICAL POWER STEERING ISSUE WITH KIA'S. IF THESE ARE MESSING UP ELECTRONICALLY WHILE DRIVING THIS YEAR FOR 2012 SHOULD BE RECALLED. IT FEELS AS IF INSURANCE HAS FOUND A LOOPHOLE TO NOT COVER KIA SOULS WITH POWER STEERING. I ALSO SAW A CORROSION ISSUE RECALL AND MY CAR WAS FROM OHIO WHICH I LIVED THERE YEARS WITH IT BEFORE MOVING TO VIRGINIA. NO ONE AT THE NEWPORT NEWS VIRGINIA KIA EVEN MENTIONED THE RECALL FOR MY VIN #, I FOUND IT WHILE REGISTERING MY KIA ONLINE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155792December 3, 2018
ENGINE
TAKATA RECALL THE ENGINE KNOCKS AFTER 60K. IT STARTED LIKE A FAN HITTING A PIECE OF PLASTIC, BUT AFTER A WEEK- ESPECIALLY WHEN I RUN THE HEAT OR AIR, IT GETS EXTREMELY LOUD). NOW IT'S LOUD ALL OF THE TIME. I GET MY OIL CHANGED REGULARLY AND THEY COULDN'T EVEN FIGURE IT OUT. MY ENGINE GETS HOT SOMETIMES I WAS WONDERING IF YOU GET A LOT OF COMPLAINTS ABOUT THAT. EVEN THOUGH I GOT THE OVERHEATING UNDER CONTROL, THE FAN STILL BLOWS SEVERAL MINUTES AFTER BEING PARKED LIKE IT'S HOT. TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155517December 2, 2018
AIR BAGS
ON HIGHWAY IN RAINY CONDITIONS HYDROPLANED IN TO CONCRETE BARRIER WALL AT ABOUT 70 MPH FIRST IMPACT ON DRIVERS FRONT CORNER NEAR HEADLIGHT. AIRBAGS NEVER DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155386December 1, 2018
STEERING
THE STEERING WHEEL IS SUPER LOOSE AND THE CAR WILL VEER RIGHT ON ITS OWN. WE TOOK IT IN FOR AN ALIGNMENT ($80) AND THEY SAID THEY HAVE TO GO INTO STEERING COLUMN AND DIAGNOSE AND FIX. THEY SAID MOST THE PARTS WERE CHEAP, HOWEVER THE JOB IS TIMELY AND TEDIOUS, THEREFORE THE ANTICIPATE IT COSTING APPROXIMATELY $500 PLUS THE $80 ALIGNMENT....SO ALMOST $600! ALL OF THIS RIGHT AT CHRISTMAS TIME, AND EVEN WORSE, ONLY TWO MONTHS AFTER HURRICANE CHARLIE DEMOLISHED OUR HOME IN PANAMA CITY BEACH, FL AND SURROUNDING AREAS. THE MECHANIC TOLD US WE WERE LUCKY THE STEERING HASN'T STOPPED WORKING COMPLETELY AND WARNED US TO NOT DRIVE IT BECAUSE IT WOULD STOPPED WORKING AT SOME POINT AND WE COULD BE IN MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155194November 30, 2018
STEERING
2012 KIA SOUL STEERING COUPLER DEFECT, ATTACHED IS MY RECEIPT TO REPAIR A DEFECTIVE PLASTIC STEERING COUPLING THAT RESULTED IN A STEERING HAZARD (SHIMMYING, SHAKING, VIBRATING) WHILE MAKING A ROAD TRIP TO FL. UNFORTUNATELY KIA CORPORATE REFUSES TO ACCEPT THIS AS A DEFECT ISSUE EVEN THOUGH THEY EXTENDED THEIR KIA OPTIMA WARRANTY ON THIS DEFECT DUE TO THE AMOUNT OF PROBLEMS GENERATED THROUGH COMPLAINTS. THE SERVICE TECH AT KIA I SPOKE WITH CONFIRMED THEY HAD RECEIVED COMPLAINTS ABOUT THE SOUL STEERING COUPLING BUT COULDN'T SAY HOW MANY COMPLAINED OR HOW MANY COMPLAINTS WOULD BE NEEDED TO AFFECT A RECALL SO I HAD TO INCUR A $300+ EXPENSE TO HAVE IT REPLACED. PLEASE CONTACT ME @ [XXX]. MY EMAIL IS [XXX]. THANK YOU FOR YOUR ASSISTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154839November 29, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A COUPLE YEARS AGO, THE DRIVER SIDE DOOR HAD ISSUES OPENING AFTER BEING UNLOCKED. THIS WAS FRUSTRATING, BUT NOT A SAFETY ISSUE. IN THE PAST SEVERAL MONTHS, THE DOOR HAS OPENED WHILE DRIVING A COUPLE TIMES. THIS SAME ISSUE WAS RECALLED IN THE KIA SORENTO AT THE END OF 2017 FOR THE SAME REPORTED ISSUE AND THE SAME PART REPLACEMENT. KIA HAS TOLD ME THAT THERE IS NOTHING THEY CAN DO TO FIX THE ISSUE AS MY CAR WAS NOT INCLUDED IN THE SORENTO RECALL, EVEN THOUGH IT IS THE SAME EXACT ISSUE. THIS WAS NOT A MAJOR ISSUE UNTIL THE DOOR STARTED OPENEING WHILE DRIVING. THIS IS SOMETHING THAT NEEDS TO BE RECALLED BY KIA AND FIXED IN ALL AFFECTED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154570November 28, 2018
EXTERIOR LIGHTING
CONNECTOR ON HEADLIGHT WIRES ARE BURNING WHILE OPERATING HEADLIGHTS AND CAUSEING BOTH HEADLIGHTS TO GO OUT WHILE ON THE EXPRESSWAY. BULBS ARE BURNT OUT BUT HEADLIGHTS WILL NOT COME ON UNTIL CAR SITS FOR A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154535November 28, 2018
ELECTRICAL SYSTEM, ENGINE
11-6-18 - WHILE IN MOTION, MID TURN, MY CAR SHUT DOWN COMPLETELY. ALL THE LIGHTS CAME ON IN THE DASH, AND THEN WHEN CAR SHUT DOWN, BATTERY DIED AS WELL AND WINDOW WAS STUCK DOWN. I AM SO THANKFUL I WAS NOT ON THE INTERSTATE GOING 70 MILES AN HOUR. I COULD HAVE BEEN KILLED. DEALERSHIP HAS SAID MOTOR IS LOCKED UP AND CANNOT EVEN BE MANUALLY STARTED & THAT I NEED A WHOLE NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153705November 26, 2018
ENGINE
SAFETY CONCERN: ENGINE CAUGHT FIRE WHILE DRIVING. THE VEHICLE IS A 2014 KIA SOUL WITH 104,000 MILES. THE VEHICLE WAS BEING DRIVEN THROUGH A RESIDENTIAL AREA AT <20 MPH WHEN THE ENGINE MADE A SINGLE "POP" SOUND AND THE VEHICLE EXPELLED A LARGE BLACK CLOUD OF SMOKE FROM THE EXHAUST PIPE. THE DRIVER PULLED OVER, INTO A GAS STATION. SHORTLY BEFORE COMING TO A COMPLETE STOP, THE DRIVER HEARD ANOTHER LOUD "POP" SOUND FROM THE ENGINE AREA OF THE VEHICLE, FOLLOWED BY AN ADDITIONAL CLOUD OF BLACK SMOKE ESCAPING FROM THE ENGINE AREA. WHEN THE VEHICLE REACHED A COMPLETE STOP, THE DRIVER EXITED THE VEHICLE AND OPENED THE HOOD OF THE CAR, TO DISCOVER THE TOP OF THE ENGINE WAS ON-FIRE. THE FIRE WAS AS TALL AS THE ENGINE HOOD AND WIDE AS THE MOTOR. IT APPEARS ALL COMPONENTS IN THE ENGINE AREA WERE BURNED/MELTED, INCLUDING THE MOTOR COVER, HOSES, AND ELECTRICAL WIRES. THE DRIVER NOTIFIED THE GAS STATION ATTENDANT OF THE FIRE, AND USED THE GAS STATION'S FIRE EXTINGUISHER TO EXTINGUISH THE ENGINE FIRE. THE OWNER OF THE VEHICLE WAS NOTIFIED THIS REPAIR WAS NOT ELIGIBLE FOR WARRANTIED REPAIR, WHICH EXPIRED AT 100,000 MILES, ACCORDING TO THE KIA SERVICE REPRESENTATIVE. THE VEHICLE WAS TOWED BY KIA TO A KIA DEALERSHIP, AT THE EXPENSE OF THE OWNER, WHERE IT REMAINED DORMANT FOR 5 DAYS, DUE TO A HOLIDAY BREAK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153929November 26, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAD TO GET NEW HEADLIGHTS AT THE DEALERSHIP. IT IS NOW GETTING RIDICULOUS. ONE HEAD LIGHT WILL NOT WORK. IT WILL COME ON WHEN IT FEELS LIKE COMING ON. SOMETIMES IT COMES ON.SOMETIMES IT WILL COME ON RIGHT AWAY OTHERS TIMES IT WILL FLICKER ON OFF AND NOT WORK AT ALL. IT IS DANGEROUS BECAUSE I DRIVE HOME IN THE DARK AND I DNT WANT TO GET FILLED OVER. I ALSO DRIVE IN DARK ROADS AND IT MAKES IT HARD TO SEE WHEN ONLY ONE HEADLIGHT WORKS. I AM NOW NOTICING THAT IS THE WORKING IN THE CAR NOT MY HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154020November 26, 2018
ELECTRICAL SYSTEM, STEERING
MY CAR HAS 55K MILES ON IT. I PURCHASED IT OCTOBER 2013. THE STEERING COUPLING JUST WENT BAD AND NOW I HAVE TO PAY $500 FOR THE REPAIR. THIS COMPLAINT SEEMS TO BE PREVALENT WITH THIS VEHICLE. IT SHOULD BE A RECALL. ALSO, THE PASSENGER SIDE WINDOW WILL NOT GO BACK UP WITH DRIVER'S SIDE CONTROL. THE DEALER IS TELLING ME THAT THAT IS ALSO OUT OF WARRANTY AND THAT IT WILL $350 FOR THE REPAIR. I'M CONFUSED... HOW CAN NONE OF THIS BE COVERED UNDER WARRANTY? PLUS, I'M STILL WAITING FOR KIA MILES PER GALLON SETTLEMENT FROM 4 YEARS AGO. IF THIS IS THEY WAY THEY OPERATE, I'LL NEVER BUY ANOTHER ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154078November 26, 2018
ENGINE
11/23/2018 1445 TRAVELING FROM WILSONVILLE OR TO NETARTS BAY, OR ON HWY 6 WESTBOUND CATASTROPHIC ENGINE FAILURE/ KIA ENGINE OIL DEFECT - ENGINE SEIZED AT HIGHWAY SPEEDS. SAFELY GOT INTO TILLAMOOK TO CALL AAA FOR AN 85 MILE TOW BACK HOME TO WILSONVILLE. HAD A VERY LONG WAIT IN THE RAIN FOR TOW TRUCK. WE REGULARLY CHANGED OIL AND PERFORMED ALL SCHEDULED MAINTENANCE OF WHICH WE HAVE COMPLETE RECORDS, VERY CLEAN AND NO ACCIDENTS. NO WARNING TO ANY PROBLEM BEFORE INCIDENT. AFTER THE INCIDENT WE HAD THE OIL CHECKED AND CHANGED AGAIN AT VALVOLINE INSTANT OIL CHANGE IN TILLAMOOK JUST TO SEE IF THEY COULD HELP. NEW OIL DID NOT IMPROVE THE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154095November 26, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 40 MPH, THERE WAS AN ABNORMAL CLICKING NOISE COMING FROM THE ENGINE AND SMOKE UNDER THE HOOD. THE VEHICLE LOST POWER AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE, BUT THE VEHICLE FAILED TO RESTART. THE CONTACT ALSO STATED THAT THICK WHITE SMOKE CAME OUT OF THE TAILPIPE. THE VEHICLE WAS TOWED TO HATFIELD KIA (LOCATED AT 1455 AUTO MALL DR, COLUMBUS, OH 43228, (855) 226-5444) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12952277. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. *DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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