Kia Soul Complaints

5,626 consumer complaints on file.

#11207234May 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. CONSUMER STATED ON OR ABOUT MARCH 29, A TAPPING NOISE WAS NOTICED COMING FROM THE ENGINE, WE HAD THE OIL CHANGED ON APRIL 2ND AND THE NOISE WAS REDUCED. ON APRIL 3RD WHILED DRIVING TO WORK THE VEHICLE BEGAN TO SMOKE AND THE FIRE DEPARTMENT WAS CALLED. THE CONTACT STATED THAT A ROD FRACTURED CAUSING A HOLE IN THE OIL PAN WHICH RESULTED IN A CATASTROPHIC ENGINE FIRE. THE VEHICLE WAS UNABLE TO BE DRIVEN. A FIRE INSPECTION REPORT WAS PROVIDED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING) HOWEVER, THE DEALER GOSSETT KIA, 1900 COVINGTON PIKE, MEMPHIS, TN 38128, 901-388-8989, WAS NOTIFIED OF THE FAILURE TO BUT OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11207248May 13, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 35 MPH. THE VEHICLE STALLED AND THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD, HOWEVER THERE WAS BLACK SMOKE DETECTED COMING FROM UNDER THE HOOD WHICH LED INSIDE THE VEHICLE. THE MANUFACTURER TOWED THE VEHICLE TO CASA KIA 1374 GEORGE DIETER DR, EL PASO, TX 79936 (915) 856-2982 WHERE THE CONTACT WAS NOT MADE AWARE OF THE RESULTS FROM THE DIAGNOSTIC TEST. THE CONTACT WAS ALSO INFORMED THAT THE RESULTS WAS SENT DIRECTLY TO THE MANUFACTURER AND THE REPAIRS WERE DENIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 178,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11207316May 13, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE EXITING THE VEHICLE, THE SEAT BELT RETRACTOR FAILED TO RETRACT THE SEAT BELT. THE FAILURE CAUSED THE SEAT BELT BUCKLE TO BE CAUGHT INSIDE THE DOOR FRAME OF THE VEHICLE AND WAS BENT. THE CONTACT STATED THAT THE BUCKLE NO LONGER FITS INTO THE RECEIVER. THE VEHICLE WAS TAKEN TO FAMILY KIA OF ST.AUGUSTINE LOCATED AT 2665 U.S. HIGHWAY 1 SOUTH, ST. AUGUSTINE, FL 32086, (904) 808-0542, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RETRACTOR, RECEIVER, AND BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 37,504.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207093May 12, 2019
ENGINE
I TOOK MY CAR INTO KIA OF LAGRANGE IN LAGRANGE GEORGIA FOR A RECALL. MY ENGINE LIGHT WAS ON AND GIVING THE CODE FOR THE CADILLAC CONVERTER. THEY UPGRADED THE COP ECU LOGIC AND RESET MY ENGINE LIGHT. THE NEXT DAY MY ENGINE LIGHT WAS RIGHT BACK ON FOR MY CADILLAC CONVERTER. KIA IS REFUSING TO REPLACE MY CADILLAC CONVERTER EVEN THOUGH THE RECALL STATES IF THAT WAS DAMAGED IT WOULD BE REPLACED. I HAVE CALLED THE CONSUMER ASSISTANCE CENTER FOR KIA AT 800-333-4542 SIX TIMES NOW AND EACH REPRESENTATIVE I HAVE SPOKEN TO HAS ASSURED ME THEY WOULD GET THIS RESOLVED AND THAT NO MONEY WOULD COME OUT OF MY POCKET AND HAVE BEEN PROMISED CALLS BACK ALL SIX TIMES BUT NEVER RECIEVED A CALL BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206944May 11, 2019
ENGINE
I WAS GOING DOWN THE FREEWAY SPEED LIMIT IS 70MPH MY FOOT IS ON THE GAS AND MY CAR SEEMS TO DECREASED IN SPEED NO LIGHTS CAME ON PRIOR TO MY CAR SHUTTING DOWN(LIKE CHECK ENGINE LIGHT OR OIL LIGHT ETC) MY KIA SOUL HAS COMPLETELY STOPPED ON THE FREEWAY AND ONLY THEN DOES THE CHECK ENGINE LIGHT COME ON THIS WAS BACK AT THE END OF FEBRUARY 2019 COUPLE OF MONTHS GO BY I HAVE NO CLUE AS I WHAT'S GOING ON WITH MY VEHICLE IT'S NOW MAY 2019 AND I JUST GOT WORD FROM THE SHOP THAT IT'S A PISTON WHICH WAS THE CAUSE FOR MY ENGINE TO DIE OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207027May 11, 2019
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE ROAD AND IT JUST CUT OFF ON ME. NO WARNING SIGNS, NO LIGHTS ON THE DASH, ALL GUAGES WERE FINE. I TOWED IT HOME AND THE NEXT DAY I EXAMINED IT TO SEE WHY IT DID THAT. I NOTICED THE WATER PUMP LEAKING SO I CHANGED THAT WITH THE TIMING BELT AND THERMOSTAT BUT IT KEPT OVER HEATING. I HAD A PRESSURE CHECK AND AIR POCKET CHECK AND EVERYTHING CAME BACK FINE. I HAD A DIAGNOSTIC TEST DONE AND NOTHING IS SHOWING UP. WHAT IF I WAS ON THE INTERSTATE AND IT DID THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206877May 10, 2019
STEERING, SUSPENSION
RACK AND PINION SOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206467May 9, 2019
EXTERIOR LIGHTING
WHEN DIVING AT NIGHT ON THE STREETS OR ON THE FREEWAY I HAVE EXPERIENCED MY HEADLIGHTS AND INTERIOR LIGHT FLICKERING AND THEN THE TURNING OFF COMPLETELY MOMENTARILY. THIS HAS HAPPENED ON A VERY RURAL WINDING ROAD WHERE I FEARED FOR MY LIFE BECAUSE I COULD SEE NOTHING FOR A FEW SECOND WHEN THE LIGHTS CAME BACK ON. I AM NOW AFRAID TO DRIVE MY CAR AT NIGHT. THIS DOES NOT HAPPEN ALL OF THE TIME BUT IT DID HAPPEN LAST NIGHT WHEN GOING OVER A RAILROAD CROSSING, WHICH IS WHY I DECIDED TO FILE A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206544May 9, 2019
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER DARCARS LANHAM KIA (9020 LANHAM SEVERN RD, LANHAM, MD 20706) WHERE IT WAS DETERMINED THAT THE CATALYTIC CONVERTER AND TWO OXYGEN SENSORS HAD FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) ON APRIL 12TH 2019. THE VEHICLE WAS DRIVEN BACK TO THE DEALER WHERE IT WAS AWAITING AN EVALUATION FROM A KIA HEADQUARTERS MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206552May 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AT 50 MPH, THE VEHICLE INADVERTENTLY DOWNSHIFTED. THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH WITH ALL WARNING LIGHTS ILLUMINATING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROADWAY, TURNED THE ENGINE OFF, RESTARTED AFTER SEVERAL MINUTES AND WAS ABLE TO RESUME DRIVING NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE FAILURE BUT WAS ABLE TO LOCATE FAILURE CODES FROM THE VEHICLE'S COMPUTER. THE CONTACT WAS UNAWARE OF THE FAILURE CODES. THE VEHICLE WAS THEN TAKEN TO DIFEO KIA (1320 OCEAN AVE, LAKEWOOD, NJ 08701 (833) 842-8290) WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AT THE DEALER DUE TO THE INDEPENDENT MECHANIC HAD REMOVED THE CODES OUT OF THE VEHICLE'S COMPUTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,541.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206564May 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 35 MPH, AN ABNORMAL NOISE WAS HEARD AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED HE HEARD A LOUD BOOM NOISE AND THE VEHICLE CEASED IN THE MIDDLE OF THE ROAD. THE CONTACT STATED HE SAW OIL LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH NEEDING AN ENGINE REPLACEMENT. THE MANUFACTURER WAS INFORMED OF FAILURE AND INFORMED THE CONTACT THAT NO RECALL WAS ASSOCIATED WITH VIN. THE CONTACT TOWED THE VEHICLE TO HIS RESIDENCE. THE CONTACT STATED ON APRIL 26, 2019 HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT CALLED THE MANUFACTURER, WERE HE WAS NOTIFIED THE VEHICLE WOULD BE TOWED TO LOCAL DEALER DEMONTROND KIA (14101 NORTH FWY, HOUSTON, TX 77090, (281) 607-1973) WHERE IT WAS DIAGNOSED THAT THE DAMAGE ON THE ENGINE WAS NOT ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED AND WAS STILL AT THE DEALER. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206203May 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT'S ENGINE SEIZED WHILE EXITING A FUEL STATION. THE CONTACT PULLED THE VEHICLE OVER AND ATTEMPTED TO RESTART THE ENGINE, BUT WAS UNSUCCESSFUL. THE CONTACT HAD TO LEAVE THE VEHICLE AT THE SCENE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTHWEST KIA OF AUSTIN (13175 US-183 N, AUSTIN, TX 78750, (512) 583-1900) WHERE IT WAS DIAGNOSED THAT METAL SHAVINGS WERE IN THE ENGINE AND SENSORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,131.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206221May 8, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE GEAR SHIFTER WAS NOT PROPERLY STAYING IN GEAR AND INADVERTENTLY VEERED TO THE LEFT. THE FAILURE WAS CAUSING THE CONTACT TO HAVE TO MANEUVER THE GEAR SHIFT AND APPLY THE BRAKES TO PREVENT A CRASH. DELAND KIA (2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR TEST DRIVEN TO DUPLICATE THE FAILURE. THE DEALER ASKED THE VEHICLE OWNER TO VIDEO RECORD THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS WAITING TO DETERMINE IF THE DEALER WOULD PROVIDE A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206335May 8, 2019
ENGINE
I WAS DRIVING AND OUT OF NO WHERE THE ENGINE STARTED AND CAR JUST CUT OFF TOOK IT TO THE SHOP THEY SAID THE ENGINE GONE. THEN I REPLACED THE ENGINE WITH ANOTHER AND THE SAME THING HAPPENED NOW I HAVE A 2015 KIA SOUL THAT'S BEEN THOUGHT 2 ENGINE. AND I TOOK IT TO THE DEALER FOR THE ALL CHANGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206184May 8, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2016 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE SKID AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11205977May 7, 2019
UNKNOWN OR OTHER
MY HORN INTERMITTENTLY WORKS - THIS IS A SAFETY ISSUE. ON BLOGS MANY OTHERS REPORT THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205638May 7, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO CATALYTIC CONVERTER SAFETY RECALL. *LD THE CONSUMER STATED THE MOTOR WAS REPLACED DUE TO AN OIL LEAK. THE GAS FLOAT SENSOR AND FUEL PUMP WAS REPLACED.. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER WAS DIRECTED TO WAIT FOR MAIL NOTIFICATION TO HAVE THE CATALYTIC CONVERTER REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206156May 7, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
HEAD LIGHTS, A/C, POWER WINDOWS, SUN ROOF, WIPERS AND HORN ALL STOPPED WORKING AT ONCE.IT WAS ON A HOT DAY. THEN ALL JUST STARTED WORKING AFTER CAR HAD COOLED DOWN. SAME THING HAPPENED ONCE BEFORE, SOMETIME IN LATE JUNE OR EARLY JULY 2017. I TOOK THE CAR TO THE DEALER AFTERWARD BUT THEY COULDN'T HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205685May 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, A KNOCKING SOUND EMERGED FROM THE ENGINE COMPARTMENT, THE CHECK ENGINE WARNING INDICATOR FLASHED, AND THE VEHICLE STARTED TO HESITATE AND LOSE POWER. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO LA FONTAINE KIA (2027 S TELEGRAPH ROAD, DEARBORN, MI 4812) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIRS, THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS ADVISED TO SUBMIT THE RECEIPTS TO DETERMINE IF THERE WAS REIMBURSEMENT ELIGIBILITY. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205714May 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR FLASHED, THERE WAS A DRASTIC REDUCTION IN SPEED, AND THE VEHICLE STALLED INTERMITTENTLY NUMEROUS TIMES. THE MANUFACTURER ADDED THE VEHICLE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING) ON APRIL 16, 2019; HOWEVER, THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. A DEALER HAD NOT DIAGNOSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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