Kia Soul Complaints

5,626 consumer complaints on file.

#11342650August 1, 2020
ENGINE
REGARDING RECALL SC176 THE ENGINE IS OVERHEATING AND HAS ENGINE DAMAGE WHICH CAN LEAD TO THE VEHICLE STARTING ON FIRE. HAVE BROUGHT IT TO 2 DEALERSHIPS AND THEY ARE JUST TRYING TO BRUSH IT OFF SAYING NOTHING IS WRONG EVEN THOUGH IT IS OVERHEATING AND AN INDEPENDENT MECHANIC STATES THAT THERE IS PISTON AND CYLINDER DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342743August 1, 2020
FUEL/PROPULSION SYSTEM
MY CAR IS STALLING A LOT I CHANGE THE FUEL INJECTORS AND IT KEEPS STALLING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342468July 31, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
I EXPORTED MY KIA SOUL 2010 TO GERMANY DUE TO MILITARY MOVEMENT ORDER. AS THE CAR IS NOW REGISTERED IN GERMANY; I DID NOT GET ANY NOTIFICATIONS FROM KIA US ABOUT THE RECALL SC098AM REGARDING A PROBLEM WITH THE BRAKE LIGHT SWITCH, RATED AS A SAFETY ISSUE. MY GERMAN CAR DEALER IS TRYING TO HELP ME GET THE BRAKE LIGHT SWITCH CHANGED, BUT IS UNABLE TO GET THE NECESSARY INFORMATION FROM KIA. IS THERE A POSSIBILITY TO ASSIST ME IN GETTING THE NECESSARY WORK FROM A SAFETY RECALL DONE IN GERMANY? THANK YOU FOR YOUR HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342499July 31, 2020
ENGINE
CAR MAKE AND MODEL- KIA SOUL 1.6 2015 ON OR AROUND 07/05/2019, A CHECK ENGINE LIGHT CAME ON THE CAR DASHBOARD, I CALLED CHERRY HILL KIA IN NEW JERSEY AND WAS ASKED TO BRING THE CAR IN FOR AN SC176 ECU UPGRADE. IN LESS THAN A YEAR AFTER THE UPGRADE THE SAME CHECK ENGINE LIGHT CAME ON AGAIN AND CHERRY HILL KIA DIAGNOSED P0420 CODE WHICH IS RELATED TO THE SAME ISSUE FROM LAST YEAR'S RECALL WITH NHTSA RECALL BULLETIN REFERENCE NUMBER-19V120000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342513July 31, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS FLICKER OFF OR TURN OFF WHILE STOPPED OR DRIVING. WIGGLING THE MULTIFUNCTION SWITCH WILL USUALLY BRING THE LIGHTS BACK ON TEMPORARILY. THIS IS A KNOWN ISSUE WITH THE CONTACTS IN THE MULTIFUNCTION SWITCH. KIA HAS ISSUED A WARRANTY EXTENSION FOR THIS ISSUE FOR MY2014 AND PRIOR, BUT HAS NOT ISSUED A WARRANTY EXTENSION FOR MY2015 EVEN THOUGH THIS IS THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342514July 31, 2020
UNKNOWN OR OTHER
REFRIGERANT OIL LEAKING FROM AC COMPRESSOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342351July 30, 2020
ENGINE
ENGINE LOSES 3 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. STARTED AT AROUND 70K MILES AND IS GETTING WORSE (NOW AT 90K MILES). THERE IS NO INDICATION OF LOW OIL OR PROBLEM IN THE DRIVER CONTROLS. NO SMOKE FROM BURNING OIL. THIS IS A SAFETY HAZARD AS THE ENGINE CAN DIE SUDDENLY WITH NO WARNING. I HAVE TWO OF THESE CARS AND BOTH HAVE THE SAME PROBLEM. THIS SHOULD BE INVESTIGATED AS THERE ARE MANY OF THESE CARS ON THE ROAD AND IT IS CLEARLY A DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342375July 30, 2020
ENGINE
ENGINE LOSES OIL WITHOUT A LEAK OR ANY EXTERNAL INDICATION (SMOKE, SMELL, DRIVER CONTROLS). IT REQUIRES 1-2 QUARTS ADDED BETWEEN SCHEDULED OIL CHANGES. THIS IS A SAFETY HAZARD AS IT CAN SEIZE ABRUPTLY WITHOUT NOTIFICATION. IT IS A CLEAR DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342396July 30, 2020
ENGINE
I HAVE BEEN HAVING ISSUES WITH THE ENGINE OF MY CAR. AT FIRST IT HAD STALLED OUT A FEW TIMES, THOUGHT MAYBE IT WAS MY BATTERY, SO I GOT A NEW BATTERY AND STILL WAS NOT RUNNING RIGHT. IT WOULD HAVE A HARD TIME ACCELERATING AND ALL THE LIGHTS ON THE DASHBOARD CAME ON, HAD SOMEONE LOOK AT THAT KNOWS CARS AND HAS WORKED ON THEM BEFORE AND THAT THE NOISE IT WAS MAKING, THE CLICKING NOISE, WAS THE STARTER. WELL I GOT A NEW STARTER FOR IT AND STILL NOTHING. IT WOULD HAVE A HARD TIME ACCLERATING, WOULD MAKE THIS CLICKING, TICKING NOISE WHEN YOU BARELY TOUCH THE GAS PEDAL. CHECK ENGINE LIGHT WOULD STAY ON AND THE OIL LIGHT WOULD BLINK. RECENTLY JUST HAD THE OIL CHANGE AT A SHOP AND THEY THINK IT IS THE MOTOR. WELL HAD ANOTHER PERSON CHECK IT OUT AND NOW THEY DEFINITELY THINK IT IS MY EXHAUST CAMSHAFT. SO NOW MY CAR HAS BEEN SITTING IN THE DRIVEWAY TIL I CAN GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341808July 28, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I BROUGHT MY VEHICLE UP TO BENSON KIA TO GET RECALLS REPAIRED ON MY 2015 KIA SOUL. THERE WERE ISSUES WITH THE CATALYTIC CONVERTER DUE TO A RECALL AND I WAS INFORMED BY THE SERVICING STATION AT BENSON KIA THAT THE ISSUE WAS RESOLVED. THERE IS A RATTLING NOISE THAT IS COMING FROM THE VEHICLE. BEFORE I DROVE MY VEHICLE OFF THE LOT THE RATTING NOISE WAS STILL PRESENT. I ASKED THEM TO LOOK AT THE VEHICLE BEFORE I DROVE OFF THE LOT. THE MECHANIC BRENT LOOKED AT THE VEHICLE AND TOLD ME THAT IT IS THE RESONATOR MAKING THE NOISE AND IT IS FROM A BUILD UP OF GAS FUMES FROM THE EXHAUST. I WAS THEN INFORMED THAT THE RESISTOR FALLS OUT OF WARRANTY. PRIOR TO GETTING THE RECALLS REPAIRED I NEVER HEARD THE NOISE. THE DEALERSHIP IS NOT WANTING TO FIX THE ISSUE THAT WAS CAUSED BY THEM CHANGING THE CATALYTIC CONVERTER AND TOLD ME THAT THEY NO LONGER HELP ME AS THEIR ME CHI SONICS HAVE DONE ALL THAT THEY COULD AND THEY REFUSED SERVICE ON MY VEHICLE. THEY THEN PROCEEDED TO INFORM ME TO GO TO A DIFFERENT KIA DEALERSHIP TO HAVE THEM LOOK AT THE VEHICLE. THE DEALERSHIP IS APPROXIMATELY 30 MINUTES AWAY FROM ME AND I AM UNABLE TO GET THE VEHICLE TO THE SHOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341822July 28, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED WITH HEADLIGHTS FLASHING INDEPENDENTLY. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE TEMPORARILY OPERATED AS DESIGNED. THE FAILURE RECURRED AND THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE WITH THE HAZARD LIGHTS FLASHING. KIA OF BOWIE LOCATED AT 16620 GOVERNOR BRIDGE RD, BOWIE, MD 20716, (301)-820-7500 WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO BRING THE VEHICLE IN TO BE DIAGNOSED HOWEVER, A LOANER VEHICLE WOULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 37,770.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341815July 28, 2020
STEERING, ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING) AT BENSON KIA OF SPARTANBURG (1100 N PINE ST, SPARTANBURG, SC 29303). UPON RETURN OF THE VEHICLE, THE CONTACT HEARD AN ABNORMAL RATTLING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE ADDITIONAL WORK PERFORMED. THE CONTACT WAS INFORMED THAT THE RESISTER LOCATED UNDERNEATH THE CATALYTIC CONVERTER WAS THE CAUSE OF THE RATTLING NOISE. THE DEALER THEN INFORMED HER THAT THE RESISTER WAS NOT COVERED UNDER THE RECALL AND OFFERED HER NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341856July 28, 2020
ENGINE
CAR LOSES POWER WHILE IN THE MIDDLE OF DRIVING. I HAVE ALMOST BEEN IN MULTIPLE ACCIDENTS. ALSO THE VEHICLE IS BURNING OIL AND THE ENGINE MAKES NOISES. I HAVE THE 2.0L ENGINE AND MY VEHICLE IS DOING THE EXACT SAME THING THAT THE 1.6L ENGINE IS DOING AND THAT IS BEING RECALLED FOR THESE ISSUES. THIS VEHICLE IS NOT SAFE TO DRIVE AND THIS IS A PROBLEM WITH ALL 2014 KIA SOULS REGARDLESS OF THE 1.6 OR 2.0 ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341650July 27, 2020
EXTERIOR LIGHTING
WHILE DRIVING WITH DAUGHTER I USED MY TURN SIGNAL ON A BUSY HWY GOING 70MPH TO CHANGE LANES. THE HEADLIGHTS, DASH LIGHTS, AND RADIO/CLOCK ALL FLICKERED AND CUT COMPLETELY OFF. I PULLED OVER AND TURNED THE CAR OFF AND BACK ON. THE LIGHTS CAME BACK ON BUT IT OCCURRED AGAIN. A FEW DAYS WENT BY AND WE WERE TRAVELING TO A NEARBY STORE AND THE SAME ISSUE OCCURRED AND HAS KEPT OCCURRING. I CANNOT JUST BE TRAPPED IN MY HOME AFRAID TO BE OUT AFTER DARK OR TRAVEL WITH MY CHILD AT NIGHT. THIS IS A SAFETY ISSUE AND KIA SHOULD FIX IT. THIS IS NOT NORMAL WEAR AND TEAR. IT'S DANGEROUS! I CANNOT BELIEVE THERE IS NO RECALL FOR THIS ISSUE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341658July 27, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, WHITE SMOKE BEGAN TO EMIT FROM THE REAR END OF THE VEHICLE AS THE "PULL OVER IMMEDIATELY' AS WELL AS THE CHECK ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT IMMEDIATELY PULLED OVER AND SHUT THE VEHICLE OFF. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO HOMETOWN KIA (111 MIDTOWN AVE, MT HOPE, WV 25880) WHERE HE WAS INFORMED THAT THE ENGINE THREW A ROD AND THAT THE ENGINE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND A CASE WAS FILED. NO FURTHER ASSISTANCE WAS OFFERED. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 91,521.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11341694July 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND THE CONTACT DROVE TO HER DESTINATION. THE CONTACT STATED THAT THE FAILURE RECURRED A WEEK LATER AND THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. TROPHY KIA DOWNTOWN LOS ANGELES LOCATED AT 1945 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 342-0802, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341517July 26, 2020
ENGINE
THE ENGINE IS BURNING OIL AND THE OIL LIGHT WILL NOT COME ON. THE CAR CAN HAVE NO OIL AND THE LIGHT WILL NOT REGISTER IT AT ALL. ALSO THE CAR HAS A PROBLEM ACCELERATING. THIS IS SO DANGEROUS. THERE ARE RECALLS ON THE EXACT THING ON THE OTHER MODELS OF THIS CAR. THE RECALLS SHOULD EXTEND TO ALL THE 2014 KIA SOUL VEHICLES DUE TO THEM ALL DOING THE SAME THING AND BEING UNSAFE. CAR ALSO WANTS TO STALL ON OCCASION. I WAS DRIVING AND THIS HAPPENED. PLUS THE ENGINE MAKES NOISE WHEN IDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341239July 24, 2020
ENGINE
WE PURCHASED THE 2015 KIA SOUL WITH THE 2.0 L ENGINE FOR OUR DAUGHTER. THE CAR WAS USED WHEN WE BOUGHT IT AND HAD 33,748 MILES. MY DAUGHTER HAD DRIVEN IT TO A SHOPPING AREA AND PARKED. WHEN SHE GOT BACK IN AND STARTED IT TO DRIVE HOME THE ENGINE WAS MAKING A KNOCKING SOUND AND DID NOT WANT TO ACCELERATE AT THE NORMAL RATE. SHE WAS ABLE TO MAKE IT HOME AND WE HAD IT TOWED TO THE LOCAL KIA DEALER. THE FINDING WAS THAT THE CONNECTOR ROD BEARING HAD HEATED UP AND WAS CAUSING THE KNOCKING DUE TO LACK OF LUBRICATION. WE HAD TWO OIL CHANGES COMPLETED ON THIS VEHICLE AND A THIRD OIL CHANGE WAS SCHEDULED TO HAPPEN A COUPLE DAYS AFTER THE ENGINE ISSUE OCCURRED. THE CAR WAS ONLY AT 49,554 MILES WHEN THE ENGINE ISSUE HAPPENED. OUR OIL CHANGES WERE WITH THE SYNTHETIC BLEND OIL AT A KIA DEALER. THE KIA DEALER IS NOW SAYING THAT THE ENGINE WILL LIKELY NEED REPLACED AND OF COURSE IT IS NOW OUT OF THE ORIGINAL WARRANTY AND WE ARE WAITING FOR THE EXTENDED WARRANTY ADJUSTER TO LOOK AT IT AND MAKE A DETERMINATION. IN READING OTHER POSTS, AN INITIAL RECALL FOR THE 1.6 L ENGINE WAS ISSUED, HOWEVER THE SAME TYPE OF ENGINE FAILURE SEEMS TO ALSO BE OCCURRING IN THE 2.0 L ENGINES AS DESCRIBED IN THE MANY POSTS THAT ARE LISTED. THOSE POSTS DESCRIBE THE SAME ISSUE THAT WE ENCOUNTERED (SUDDEN KNOCKING NOISE/ENGINE NEEDING REPLACED, CONNECTOR ROD/BEARING ISSUE). IT ALSO APPEARS THAT KIA AND/OR THE THIRD PARTY INSURANCE PROVIDERS ARE NOT WILLING TO RECTIFY OR STAND BEHIND THE REPAIRS OF THESE EVEN AS SIMILAR ISSUES EXIST WITHIN THE RECALL OF THE 1.6 L ENGINE MODELS. LUCKILY THERE WAS NO FIRE OR INJURY AS HAS BEEN SEEN IN SOME OF THE OTHER BREAKDOWNS. HOW LONG BEFORE THE 2.0 L ENGINE IS ADDED TO THE RECALL LIST OR DOES IT REQUIRE BODILY INJURY BEFORE THIS IS ESCALATED AND THE MANUFACTURER TAKES OWNERSHIP OF THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341248July 24, 2020
ENGINE
NOTICED AFTER GETTING AN OIL CHANGE NOT EVEN A MONTH LATER THE CAR WAS LOW ON OIL. COMPLAINED TO KIA DEALERSHIP THAT THEY DIDN'T FILL MY OIL UP WHEN I GOT AN OIL CHANGE. BROUGHT IT BACK IN FOR A TOP OFF AND IT DID THE SAME THING AGAIN. MONITORED THE OIL CONSUMPTION FOR 2-3 MONTHS COMING TO THE CONCLUSION THAT IT WAS BURNING 2QUARTS EVERY 2 WEEKS. I HAVE DOCUMENTATION WHERE I HAVE GOTTEN THE OIL TOPPED OFF EVERY OTHER WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341249July 24, 2020
ENGINE
AS WITH THE 1.6 ON THE 2014 SOUL, A ROD BLEW THROUGH THIS 2.0 ENGINE AND KILLED IT. THE SAME EXACT ISSUE WITH THE 1.6, WHICH WAS RECALLED. JUST DRIVING ON THE HIGHWAY AND IT STARTED TO SLOW QUICKLY AND VERY ERRATIC, WHILE KNOCKING LOUDLY. DEFINITELY A SAFETY ISSUE. LUCKILY IT STOPPED RUNNING WHILE ON AN OFF RAMP TO GET OUT OF HIGHWAY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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