Kia Soul Complaints

5,626 consumer complaints on file.

#11514102March 27, 2023
ENGINE
Oil consumption problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513944March 27, 2023
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
While driving on the highway at 60 mph, the vehicle Started To feel like it was trying to go forward (thrusting) on its own. It then accelerated on its own to over 80 mph. I slammed on the brakes and pulled over and put it in park.the engine was revving in park. After Kia roads on assistance couldn't send a tow truck,I thought I would be okay driving on the emergency lane The 2 miles home from the highway. As I put the car in drive, the engine was revving at 6 On the gauge but the vehicle Wouldn't go over 20 miles an hour. It is at the dealership today. There were no warnings or lights or sounds.It all started with the slight thrusting of the entire car. I could have easily slammed into the back of another vehicle if it had been in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513981March 27, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated that while driving at various speeds, the check engine light would appear on the instrument panel. The contact then received a recall notification for NHTSA Campaign Number: 19V120000(Engine, Engine, and Engine Cooling). The contact took the vehicle to a dealer where the recall was serviced; however, the check engine soon after the recall repair. While driving at 55 MPH, a fellow motorist flagged the contact down to alert her that a fire had started from underneath the vehicle. The flame had died out once the contact pulled over and exited the vehicle. The contact suffered no injuries and a fire report was not filed. Due to the failure, the vehicle was towed to her home. The manufacturer was notified of the failure but offered no further assistance. The vehicle had yet to be serviced. The failure mileage was approximately 205,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11514026March 27, 2023
ENGINE
Engine is consuming excessive amounts of oil. The oil light will come on before the next scheduled oil change. Took to dealer and did a engine oil consumption test. The engine consumed 3/4 of a quart after 985 miles. The dealer said this is normal and within limits allowed. This issue started to occur at 40000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514069March 27, 2023
ENGINE
Compete engine failure at just over 100,000 miles. Driving down a busy road and vehicle suddenly lost engine power. Had to unsafely travel at well below speed limit to local Kia dealership. Dealership evaluated engine and stated it would need replaced entirely. There was no reason or explanation given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513688March 24, 2023
ENGINE
there were a series of recalls on my 2020 kia soul , one of the recall notices stated that they installed non heat treated piston rings in the engine that went into my. the recall was singed off at a dealership in north carolina without making any repairs or recomendations. the engine has not yet failed but is consuming oil with no leaks. kia service states that 1 quart of oil usage every thousand miles is okay. they did not send any notices or make any verbal statements that owners must check and add oil between the recommended oil change intervals. the safety complaint here is that owners of these vehicles could have their engines seize up while on the highway at speed due to lack of lubrication. i have lost confidence in the safety of my 2020 kia soul.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513493March 23, 2023
STEERING
My steering wheel clicks while I drive,hit bumps, turn it,it also locks sometimes when I turn it.this scares me to death I'm afraid I won't be able to control it it's going to snap off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513235March 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I was driving down the road when all of a sudden the engine started to sputter and shake violently. I couldn't get it to accelerate. I pulled the vehicle to safety and shut it off. I looked under the hood and saw or smelled nothing unusual. I restarted the vehicle and it ran okay. I went immediately to a Kia dealership. I was told that if it was running okay to make an appointment for the next day. I did. The battery was changed out and I was told it was fine. It is not. The same thing happened again, several times. I am being told that if they can't duplicate the problem, they can't fix it. This problem is very unsafe given the entire vehicle slows to an almost stop, even on the highway, at times. I have researched this and it is a common problem with this engine. Many have caught on fire. Kia sent out to the dealerships a Technical Service Bulletin, Number 203, on March, 2019, for Model 2020My Soul(SK3) 1.5T, addressing this problem, yet the local Kia dealer does nothing about it. I was told the recall on this vehicle for the Improperly heat-treated piston oil rings was taken care of but I have to wonder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513079March 21, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was making an abnormal sound from the engine compartment. The vehicle was idling rough and vibrating. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the vehicle was consuming an unusual amount of oil and that the engine needed to be replaced. The contact was advised by the mechanic that the failure was related to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513003March 21, 2023
STEERING
My steering wheel is so loose that I am afraid to drive my car. This is a recent problem in the last month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513056March 21, 2023
ENGINE
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that the malfunction indicator lamp (MIL) warning light was illuminated on March 19, 2023. The contact took the vehicle to an independent mechanic who was unable to determine the cause of the failure. The vehicle was not diagnosed. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512877March 20, 2023
ENGINE
Took car to dealership for a safety recall. After picking up the car the engine light was on, I immediately called them and was told to take car back. after two weeks of checking my car , they call and tell me that it's the catalyctic converter was faulty. this same dealership had fixed that catalyctic converter recall previously. now they want me to pay to have it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512495March 18, 2023
POWER TRAIN
Transmission failed when driving 70 on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512549March 18, 2023
STEERING
The power steering fails while driving. Steering suddenly and without notice becomes very difficult when the power steering stops working. STEERING FAILURE must be a serious safty issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512559March 18, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I have been having major battery issues switching out my batteries and them going out fast. Also when I'm driving my car shakes when it goes above 60 miles per hour, also when I change gears I noticed I get a hard thump when I change my gears. The electrical in the car sometimes it goes off and on my radio has completely went out it comes on when it wants. Cruise control when I put it on sometimes just cuts off when I'm driving. Engine runs kind of rough when I first got my car everything was smooth but after 6 years I noticed everything started running the little rough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512343March 17, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Kia Soul. The contact stated that while driving approximately 50 MPH, the engine seized. There were no warning lights illuminated. The vehicle was towed to his place of employment. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 99,760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512129March 16, 2023
STEERING:STEERING WHEEL /HANDLE BAR:YAW/ANGLE SENSOR
The contact owns a 2016 Kia soul. The contact stated while driving 80 MPH with the cruise control feature engaged, the feature independently deactivated and the vehicle decelerated to 60 MPH. The contact stated that after the cruise control feature was disengaged the vehicle was veered to the side of the road. The contact then drove the vehicle 40 MPH back to the residence. The vehicle was then towed to a dealer where it was diagnosed that the steering angle sensor needed to be recalibrated. The vehicle was repaired but the failure reoccurred. The contact stated that the failure persisted, and the check engine warning light was illuminated. The vehicle was taken to another dealer; Hyman Bros Kia (11901 Midlothian Turnpike, Midlothian, VA 23113) where it was diagnosed that the vehicle was consuming an excessive amount of engine oil. The vehicle was not repaired. The contact stated that a quart of oil had to be added every other week. The manufacturer was notified of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512207March 16, 2023
FUEL/PROPULSION SYSTEM
My kia soul 2017 had a catalytic burnout in 2021. Looks like the recall till 2016 should have been extended to 2017. This still pose a danger to consumers with model 2017 and newer models for overheating catalytic .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511689March 14, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Catalytic converter is going out. Although apparently there was no recall for MY car in particular but there has been a recall for the converter overheating and damaging the engine. Car no longer goes over 40 mph; meaning I can no longer use the freeway. Oil light comes on at least twice a month. Even after a oil change It comes right back on. Check engine light never goes off. Piston Rod is damaged which then contributes to a oil leak. This has been happening over a 6 month time span. I call myself fixing one thing then something else more detrimental breaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511514March 13, 2023
STEERING
Clicking in the steering. Seems to be the flex coupler
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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