Kia Sorento Complaints (2013)

983 consumer complaints on file.

#10887642July 22, 2016
VISIBILITY/WIPER
OUR 42 YEAR OLD DAUGHTER WAS DRIVING ON HIGHWAY.......... RT 84 IN NEWTOWN, CT........NO BRIDGES OR TRUCKS NEAR-BY..... 2 CHILDREN IN BACKSEAT......PANORAMIC SUNROOF.............. LOUD EXPLOSION AND SUNROOF SHATTERED OVER CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885311July 16, 2016
SEATS
PASSENGER SIDE 2ND ROW SEAT WAS EXTREMELY DIFFICULT TO FOLD DOWN SINCE THE FIRST DAY I BOUGHT IT. NOW IT IS STUCK AND WILL NOT FOLD DOWN AT ALL. THE LATCH SEEMS TO BE BROKEN. MY KIDS WERE STUCK IN THE 3RD ROW SEAT UNTIL I COULD REMOVE MY BABY'S CAR SEAT BASE TO LAY DOWN THE DRIVER SIDE 2ND ROW TO LET THEM CLIMB OUT. HAD I BEEN IN A HURRY TO GET THEM OUT IT WOULD HAVE BEEN IMPOSSIBLE TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884743July 14, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR HANDLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884209July 12, 2016
ENGINE
IN THE PAST YEAR MY VEHICLE HAS LOST COMPLETE POWER WHILE DRIVING TWICE. I WAS ABLE TO GET THE CAR OFF TO THE SIDE OF THE ROAD AND RESTART IT. BUT SCARES ME TO THINK THIS COULD HAPPEN WHILE DRIVING DOWN THE HIGHWAY. IT'S NOT EASY WHEN YOU HAVE NO POWER TO STEER THE VEHICLE OFF TO THE SIDE. BOTH TIMES I WAS GOING APPROXIMATELY 40 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875330June 20, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
BOUGHT MY KIA ON 6/17/2016 AND TODAY 3 DAYS LATER I AM DRIVING THE CAR AND IT STARTS POWERING DOWN WHILE I AM AT 70MPH. SCARY TO SAY THE LEAST. THERE IS ALSO A JERKING FORWARD MOVEMENT THAT I GET, BUT TODAY WAS THE SCARIEST, THE CAR ACTUALLY STOPPED WITH NO POWER WHILE DRIVING. I HAD TO PULL ASIDE AND RESTART THE CAR. WHAT THE HELL IS THIS. M DAUGHTER COULD HAVE BEEN IN THE CAR. THIS IS CRAZY A 2013 CAR SHUTTING DOWN IN THE MIDDLE ON THE ROAD. TOTALLY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874763June 17, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 20 MPH, THE VEHICLE MADE AN ABNORMAL NOISE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,500. THE VIN WAS UNAVAILABLE. UPDATED 01/10/2017*CT CONSUMER STATED DEALERSHIP REPLACED THE PARTS 6/7/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874435June 15, 2016
POWER TRAIN
THIS VEHICLE HAS LESS THAT 67,000 MILES ON IT AND WE HAVE BEEN INFORMED THAT THE FRONT RIGHT AXLE NEEDS TO BE REPLACED BECAUSE IT IS BAD. I LOOKED UP RECALLS ON THIS VEHICLE AND FOUND THAT THE 2014 VERSION HAS A RECALL FOR THIS VERY REASON. WE ALSO HAVE ISSUES WHERE THE "GAS FULL" SENSOR CLICKS REPEATEDLY WHEN PUMPING THE GAS, EVEN AFTER JUST STARTING TO FILL A TANK LESS THAN 1/4 OF THE WAY FULL. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874184June 14, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL SOUND FOLLOWED BY A LOUD METAL NOISE COMING FROM UNDER THE VEHICLE. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS MANEUVERED TO THE SHOULDER OF THE ROAD WHERE THE CONTACT NOTICED OIL DRIPPING UNDER THE VEHICLE AND THE ENGINE WAS HOT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10870885May 25, 2016
FUEL/PROPULSION SYSTEM
CAR WAS PARKED. WENT TO START IT UP TO AND CAR WOULDN'T START. ENGINE KEPT TURNING OVER AND OVER. FIRST FEW TIMES THIS HAPPENED, I WAS EVENTUALLY ABLE TO GET THE CAR STARTED BUT IT WOULD SHAKE, VIBRATE, AND HESITATE WHILE DRIVING. EVENTUALLY, I WENT TO START THE CAR FROM PARK AND IT WOULDN'T START. I WAS ABLE TO GET IT STARTED BY JUMPING IT, BUT THE VIBRATIONS, SHAKING, AND HESITATION CONTINUED. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THE PROBLEM OF WERE THE RESULT OF LOW FUEL DUE TO A FAILURE WITH THE HIGH PRESSURE FUEL PUMP. WHILE DRIVING HOME ON THE HIGHWAY, THE VEHICLE EXPERIENCED A SUDDEN LOSS OF SPEED (I.E. 65 MPH TO 20 MPH) AND SIGNIFICANT DECREASE IN POWER, WHICH IS VERY DANGEROUS. CAR HAS 71,000 MILES ON IT. ALL ROUTINE SERVICES HAVE BEEN PERFORMED ON THE CAR AT THE DEALERSHIP AND OIL HAS BEEN CHANGED ROUTINELY AS SPECIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861401April 25, 2016
ENGINE
I PURCHASED MY KIA NEW IN 2012. PERFORMED REGULAR MAINTENANCE. IT SHUT DOWN WHILE DRIVING AND SMOKE POURED FROM THE ENGINE. THE DEALER SAID THE BLOCK WAS CRACKED IN TWO PLACES AND THERE WAS CATASTROPHIC ENGINE FAILURE. IT HAS JUST OVER 100,000 MILES. I HAVE A VAN THAT HAS 270,000 MILES AND NEVER HAD A PROBLEM WITH THE ENGINE. THEY TOLD ME THERE WAS METAL SHAVINGS IN THE OIL. WHEN I FOUND A GARAGE TO REPLACE IT FOR $1,000 LESS, THAT MECHANIC TOLD ME HE JUST REPLACED AN ENGINE IN A 2013 KIA SORENTO THAT ONLY HAD 30K MILES ON IT. KIA DENIED THEIR WARRANTY. I BELIEVE KIA IS A COMPLETE RIP OFF. I HOPE I CAN GET THIS TRADED IN BEFORE THIS USED ENGINE DOES THE SAME THING. I WILL NEVER EVER BUY ANOTHER KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851857March 28, 2016
AIR BAGS, SERVICE BRAKES, SEAT BELTS
I'VE HAD MY 2013 KIA SORENTO FOR JUST OVER 3 YEARS. I WAS IN A ONE CAR ACCIDENT AND MY SEATBELT DIDN'T RETRACT AND MY AIRBAG DIDN'T DEPLOY. I BROKE MY STERNUM AND HAVE BACK PROBLEMS. THE PROBLEMS I'VE HAD WITH MY SORENTO ARE REPLACING HEADLIGHTS, I HAD TO GET A NEW BATTERY AND BRAKES AFTER ONE YEAR. MY AIRBAG LIGHT DOESN'T GO OFF RIGHT AWAY. BEFORE MY ACCIDENT IT WAS IN THE SHOP BECAUSE MY AIRBAG LIGHT STAYED ON. NOW I HAVE NO POWER ALL MY LIGHTS STOPPED WORKING. WHEN I PUT THE TRUCK IN DRIVE AND TURN IT OFF, I CAN'T TAKE THE KEY OUT I HAVE TO PUT IT BACK IN PARK AGAIN. MY SORENTO WAS SHAKING AND MAKING NOISE WHEN THE LIGJTS STOPPED WORKING. I HAVE NO TEMP GAGE AT ALL.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10851062March 22, 2016
UNKNOWN OR OTHER
MY WAS REMOVING GROCERIES FROM HER NEW KIA WHEN IT STARTED TO ROLL AWAY WHILE THE CAR WAS IN PARK. WE CHECK KIA DEALER WE WERE ALL WAS ON WITH THE CAR THE PROBLEM HAD TO BE DIVER ERROR. THEN ON OR ABOUT NOVEMBER 20, 2015 WE RECEIVED A RECALLED FOR A TRANSMISSION PROBLEM THAT ALLOW THE KIA TO SLIDE OUT OF PARK AND INTO REVERSE WITH THE BREAK PEDAL BEING DEPRESSED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10849932March 16, 2016
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840443March 8, 2016
AIR BAGS
MY AIRBAG WARNING LIGHT INDICATOR HAS ILLUMINATED. WHEN RESEARCHING THE PROBLEM ONLINE, IT CAME TO MY ATTENTION THAT THIS IS A VERY COMMON PROBLEM THAT MOSTLY OCCURS IN VEHICLES THAT, LIKE MINE, HAVE JUST SURPASSED THE WARRANTY PERIOD. IF HUNDREDS OF CAR OWNERS HAVE EXPERIENCED THIS SAME SAFETY ISSUE, WHY IS IT NOT A PROBLEM COVERED UNDER A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839296March 1, 2016
ENGINE
I PURCHASED THE KIA SORENTO NEW JUNE 2013. I HAD MY FIRST OIL CHANGE AT THE DEALER AT ABOUT 5700 MILES ON OR ABOUT NOVEMBER 2013. THE DEALER TOLD US THAT KIA HAD THE BEST WARRANTY AND ONLY SUGGESTED OIL CHANGES AT 7500-10,000 MILE INTERVALS. I PURCHASED THE OIL AND MY FATHER CHANGED THE OIL 2 MORE TIMES ONCE IN JULY 2014 AND AGAIN SEPTEMBER 2015. THIS VEHICLE WAS PURCHASED FOR MY WIFE WHO GAVE BIRTH TO OUR SON THREE DAYS AFTER PURCHASING THE VEHICLE. IT WAS NOT DRIVEN OFTEN BECAUSE SHE DID NOT RETURN TO WORK UNTIL OCTOBER 2013. AS A TEACHER SHE ONLY WORKED UNTIL MAY 2014 AND DID NOT RETURN TO WORK UNTIL SEPTEMBER 2015. SHE WORKED LESS THAN 10 MILES FROM HOME THEREFORE OUR MILEAGE WAS LOW. AROUND DECEMBER 9, 2015 MY WIFE SAID THE CAR WAS 'ACTING FUNNY'. I TOLD HER TO COME HOME AND I WOULD HAVE MY DAD LOOK AT IT. WHEN SHE CAME HOME THE CAR APPEARED FINE NO LIGHTS, NO WARNINGS, NO SOUNDS THAT WASN'T NORMAL. THE NEXT DAY WE WERE DRIVING AND THE CAR IT JUST STOPPED ON THE SIDE OF THE ROAD. AGAIN NO WARNING LIGHTS, OR ENGINE LIGHT NO LOW OIL LIGHT... NOTHING. WE HAD IT TOWED TO THE DEALERSHIP. THE DEALER TOOK SEVERAL DAYS TO TELL US THAT THE ENGINE WAS BLOWN BECAUSE WE DIDN'T CHANGE THE OIL ENOUGH. WE WERE NOT DUE FOR ANOTHER OIL CHANGE FOR 5000 MILES. AFTER A MONTH OF WAITING KIA TOLD ME THEY WERE NOT FIXING UNDER WARRANTY. I HAVE SPOKE TO MANY PEOPLE, DEALERSHIPS, JUNK YARDS, MECHANICS... ALL SAY AFTER ONLY 30000 ON THE CAR NO WAY IT SHOULD HAVE THAT MUCH ENGINE SLUDGE TO BLOW THE ENGINE EVEN IF IT WAS NEVER CHANGED. THIS APPEARS TO BE A MAJOR ISSUE WITH KIA AND HYUNDAI. FACT: KIA HAS HAD A PREVIOUS CLASS ACTION LAWSUIT FOR THE 2004-2009 KIA SORENTO DUE TO ENGINE ISSUES. FACT: TOYOTA HAD PREVIOUS CLASS ACTION LAWSUIT FOR THEIR ENGINE SLUDGE ISSUES. (LOST THE CASE AND IS REPAIRING THE ENGINES) FACT: HYUNDAI SONATA HAS KNOWN ISSUES - KIA AND HYUNDAI SAME COMPANY!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838462February 25, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION. THE CONTACT MANEUVER TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY TEN MINUTES. THE VEHICLE WAS TURNED OFF AND THE CONTACT WAITED APPROXIMATELY THIRTY MORE MINUTES. THE VEHICLE RESTARTED NORMALLY, BUT COULD NOT EXCEED 40 MPH. THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE ACTUATOR CONTROL FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 42,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825254February 10, 2016
AIR BAGS
DEAR NHTSA, I WRITING TO INFORM YOU OF A FAILURE TO THE AIRBAG SYSTEM OF MY 2013 KIA SORENTO. THE INITIAL SYMPTOM OF THE FAILURE WAS AN INTERMITTENT RED AIRBAG WARNING LIGHT THAT WOULD APPEAR ON THE DRIVER'S INSTRUMENT PANEL WHILE DRIVING. WITHIN A WEEK, THE WARNING LIGHT WAS ACTIVATED ALL THE TIME WHILE DRIVING, INDICATING THE AIRBAG SYSTEM WAS NOT FUNCTIONAL. THE KIA DEALER RETRIEVED ERROR CODES B1763 AND B1764 DURING THEIR INSPECTION. THEY DIAGNOSED THE FAILURE TO BE THE "ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR" WHICH IS LOCATED IN THE FRONT-PASSENGER SEAT CUSHION. THE SENSOR IS NOT SOLD INDIVIDUALLY, BUT ONLY AS PART OF THE ENTIRE LOWER SEAT ASSEMBLY. THE DEALER QUOTED OVER $1,600 AS THE RETAIL PURCHASE PRICE. THIS INCLUDED THE SEAT COVER, CUSHION, ADJUSTABLE SEAT RAILS, AND THE ONE PART I NEEDED, THE ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR. THE ASSEMBLY PART NUMBER WAS 88200-1U210SAL AFTER TEARING DOWN MY OLD SEAT ASSEMBLY I FOUND THE FOLLOWING PART NUMBERS ON THE FAILED ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR. KIA: 88950-1U500 AUTOLIV: 611166600C IEE: 31-004117-28-10 BODYSENSE: 31-723107-15-00 MAT TEST S/N: 0400640222 THANK YOU FOR LOOKING INTO THIS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822330January 26, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 70 MPH, THE PANORAMIC SUN ROOF FRACTURED AND EXPLODED OUTWARD. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822104January 25, 2016
ELECTRICAL SYSTEM
VEHICLE WILL NOT START AFTER SITTING OVERNIGHT. REPLACED BATTERY & AFTER APROX 1 MONTH ISSUE HAS OCCURRED AGAIN. NO ONE HAS BEEN ABLE TO DIAGNOSE THE ISSUE, THE ONLY ANSWER I GET IS TO REPLACE THE BATTERY (WHICH I DID). THE MOST RECENT OCCURRENCE WAS JAN 2016 & I HAVE KEPT BATTERY ON A SLOW DRIP CHARGER AS I CANNOT WAIT ON JUMP/TOW DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819900January 13, 2016
AIR BAGS
AIRBAG WARNING LIGHT CAME ON MONDAY (JANUARY 11, 2016) MORNING UPON STARTING THE VEHICLE. IT DID NOT TURN OFF. IT REMAINS ON AT ALL TIMES INDICATING THAT THERE IS A PROBLEM WITH THE AIRBAGS IN THE VEHICLE. TURNING THE VEHICLE OFF DOES NOT RESET HE PROBLEM AS IT STILL PERSIST. THE AIRBAG WARNING LIGHT REMAINS ON IF VEHICLE IS IN PARK OR DRIVE OR ANY GEAR. ALSO THE AIRBAG LIGHT REMAINS ON AT ALL SPEEDS FROM STANDING TO 65MPH. AIRBAG WARNING LIGHT REMAINS ON AT THE TIME OF FILING THIS COMPLAINT WEDNESDAY JANUARY 13 2016 APPROXIMATELY 9:00AM EST I HAVE BEEN IN TOUCH WITH PARKSIDE KIA OF KNOXVILLE TN AND HAVE A SCHEDULE APPOINTMENT TO HAVE THIS INVESTIGATED ON THURSDAY JANUARY 14, 2016. I HAVE HAD TO DRIVE THE VEHICLE SINCE THIS ISSUE AROSE AND AM EXTREMELY CONCERNED AS THERE IS NO WAY FOR ME TO KNOW IF IN FACT THE AIRBAGS WILL WORK IF I AM IN AN ACCIDENT. THIS IS VERY SERIOUS TO ME AS I HAVE 4 CHILDREN ONE OF WHOM HAS A LOT OF MEDICAL NEEDS, A WIFE AND A NURSE WHO ARE OFTEN TIMES IN THE VEHICLE WITH ME. I STRONGLY URGE AN INVESTIGATION IN TO THIS BEFORE SOME ONE IS SERIOUSLY INJURED OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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