Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11073505February 18, 2018
ENGINE
CAR RECALLED DUE TO DEFECTIVE MANUFACTURING PROCESS LEAVING METAL SHAVINGS IN ENGINE. TOOK TO DEALER OCT 2017 AS DIRECTED. DEALER CHANGED OIL AND REPORTED NO PROBLEM. CAR WAS SERVICED REGULARLY AND RAN NO PROBLEM OCT 17 UNTIL FEB 15 2018. NO ENGINE WARNING LIGHT ACTIVATED EVER BUT ENGINE SEIZED WHILE DRIVING IN 4 LANE TRAFFIC DURING RUSH HOUR TRAFFIC. DANGEROUS PUSH CAR ACROSS MULTIPLE LANES WITH GOOD SAMARITAN HELP. CAR TOWED TO DEALER. AT MY EXPENSE. NO CAR NOW FOR 4 DAYS. DEALER (KIA BERWYN IL.) NOT RETURNING PHONE CALLS. DEALER EVIDENTLY DID NOT CHECK FOR METAL SHAVINGS IN SYSTEM AT TIME OF RECALL. CAR SEIZING AND SMOKING WHILE GOING 40 MPH WAS A MAJOR SAFETY HAZARD. DEALER SERVICE EMPLOYEE DID NOT MENTION THE SAFETY RECALL IN 2017 & FACT WE COMPLIED AS INSTRUCTED. HAVE BEEN READING BLOG POSTS REGARDING SIMILAR PROBLEMS NOT BEING HONORED BY KIA AND I NOW KNOW ABOUT THREATENED CLASS ACTION LAW SUIT. IF KIA WILL NOT RETURN MY CALLS & REPLACE ENGINE AT NO COST I WILL SEEK LEGAL REMEDY. PLEASE ADVISE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073173February 15, 2018
ENGINE
THE ENGINE SEIZE WHILE DIVING AND IS NOT THE MODEL RECALL ON 17V224000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072909February 14, 2018
ENGINE, STEERING
WHEN SHARPLY TURNING RIGHT INTO A PARKING SPOT THERE IS LOUD KNOCK SEEMINGLY COMING FROM UNDER THE HOOD. I CHECKED THIS SITE FOR ANY RECALL NOTICES AND READ THE FOLLOWING RECALL: NHTSA RECALL NUMBER: 17V-224, RECALL DATE: MARCH 31, 2017, MANUFACTURER RECALL NUMBER: SC147 WHICH EFFECTS THIS SORT OF ISSUE. I HAVE NEVER RECEIVED ANY NOTICES FROM KIA INFORMING ME OF THIS SAFETY HAZARD OR AN OPPORTUNITY TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071813February 8, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO SUNSET KIA OF BRADENTON (4770 14TH STREET WEST, (US41), BRADENTON, FL 34207, (941) 752-1000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE FAILED DUE TO METAL SHAVINGS THAT WERE FOUND IN THE ENGINE UPON INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED THAT A USED ENGINE WOULD BE PROVIDED FOR THE REPLACEMENT; HOWEVER, A LABOR CHARGE WOULD BE ASSESSED FOR THE REPAIR. THE CONTACT WAS PROVIDED CASE NUMBER: 12622086. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067342February 6, 2018
ENGINE
CAR HAS BEEN COMPLETELY FINE. DRIVING HOME ALL OF A SUDDEN I HEAR A LOUD NOISE AND FEEL VIBRATION. HAD A MECHANIC CHECK THE VEHICLE OUT AND THE ENGINE ROD IS MESSED UP. I NEED A NEW ENGINE. GOING 60MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066444February 1, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE OIL WARNING INDICATOR ILLUMINATED IMMEDIATELY AFTERWARDS. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER. THE VEHICLE WAS TOWED TO THE DEALER (BILL DODGE KIA IN SACO, MAINE) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE SAME DEALER A MONTH PRIOR FOR AN ENGINE EVALUATION AS PER THE MANUFACTURER'S RECALL NOTIFICATION. DURING THAT TIME, THE CONTACT WAS INFORMED THAT THE ENGINE WAS FINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 112611205 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCOMPLETE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065542January 28, 2018
EXTERIOR LIGHTING
PASSENGER HEADLIGHT FAILED. TOOK TO DEALERSHIP. THEY STATE THE WIRING HARNESS IS "MELTED" AND "THERE'S NO REPAIR OR PIGTAIL REPLACEMENT, YOU HAVE TO REPLACE THE WHOLE ASSEMBLY." ENTIRE HEADLIGHT ASSEMBLIES FROM KIA ARE $600. THE VEHICLE JUST HIT 61K MILES. MANUFACTURER'S WARRANTY WOULDN'T COVER THIS ISSUE. SO I TOOK IT HOME AND TOOK IT APART. THERE IS VOLTAGE TO THE HEADLIGHT, AND THERE IS VOLTAGE TO THE HEADLIGHT PLUG. THE GROUND SIDE OF THE HEADLIGHT PLUG LOOKS OVERHEATED, THE PLASTIC MOLEX CONNECTOR IS BORED OUT AND SHOWS CORROSION. WHEN THE BULB IS PLUGGED IN, IT WORKS SOMETIMES. I HAVE TO MESS WITH IT. THIS IS OBVIOUSLY A DEFECT. I SEE LOTS OF OTHER COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064469January 23, 2018
ENGINE
ENGINE FAILED AT 82,000.00 MILES. THIS IS THE 2.4L I-4 MPI ENGINE THAT IS NOT INCLUDED IN THE RECALL. VEHICLE IS AT DEALER AWAITING REPLACEMENT ENGINE. TECHNICIAN STATES THAT THE FAILED ENGINE PART IS IDENTICAL TO THE GDI THAT WHICH WAS RECALLED. IT HAS BEEN A MONTH AND DEALER CANNOT GIVE TIMETABLE ON THE REPAIR. JUST THAT THE ENGINE IS ON ORDER. COME ON KIA GET YOUR ACT TOGETHER ON THIS. BEFORE THIS INCIDENT THIS WAS THE BEST VEHICLE I HAVE EVER OWNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056995December 27, 2017
ENGINE, POWER TRAIN
AROUND 4:30AM (STILL DARK OUTSIDE) I WAS ON MY WAY TO WORK, MY ENGINE WAS MAKING KNOCKING SOUNDS AND I STARTED TO GET OFF ON AN EXIT, ALL OF THE SUDDEN IT SEEMED AS IF EVERY LIGHT ON THE DASHBOARD CAME ON, THE OIL CHANGE LIGHT AND SOME SIGNS I'VE NEVER SEEN BEFORE LIGHTED UP, THE CAR WENT DEAD AND CAME BACK ON INSTANTLY, THE STEERING WHEEL LOCKED AND I COULD NO LONGER ACCELERATE ALMOST CAUSING A MAJOR CAR ACCIDENT. I TURNED MY HAZARDS ON AND REMAINED IN THE MIDDLE OF AN EXIT UNTIL HELP ARRIVED AND WAS ABLE TO PUT MY CAR IN NEUTRAL AND PUSH MY VEHICLE BUMPER TO BUMPER TO THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054952December 15, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO ITS REAR. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, AND LOWER BACK. THE FRONT PASSENGER SUSTAINED INJURIES TO THE HEAD, NECK, AND ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN AUTOMOTIVE SHOP. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11054738December 14, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT 60 MPH, THE ENGINE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE RAPIDLY SLOWED DOWN AND THE CONTACT MERGED TO THE SHOULDER OF THE ROAD IN ORDER TO AVOID AN ACCIDENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. VEHICLE WAS TOWED TO THE DEALER (BOB MOORE KIA LOCATED: 7340 NW EXPY, OKLAHOMA CITY, OK 73132). THE TECHNICIAN DIAGNOSED THE FAILURE AS THE ENGINE. THE MANUFACTURER WAS CONTACTED AT 1-800-333-4542. THE CONTACT STATED THE MANUFACTURER OFFERED NO FURTHER ASSISTANCES. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054521December 13, 2017
AIR BAGS
TAKATA RECALL- THE MERCEDES DEALER WHERE I LIVE (LANCASTER, NY 14086) HAS BEEN WAITING 2 YEARS FOR PARTS. COLD CLIMATES ARE BEING SERVICED LAST IF NOT AT ALL. I ALSO HAVE A HOME IN CAPE CORAL FL. WHERE I PLAN TO EVENTUALLY MAKE A PERMANENT MOVE. THEY ARE SERVICING THE HOT. HUMID CLIMATES FIRST. UNTIL I MAKE MY MOVE PERMANENT MY MERCEDES WILL REMAIN IN NYS. I RUN THE RISK OF NOT HAVING REMEDIED THE RECALL WHEN I DO MAKE THE PERMANENT MOVE. I FEAR BY THEN I WILL NOT BE ABLE TO HAVE THE VEHICLE SERVICED IN FL. DUE TO A SHORTAGE OF PARTS. I HAVE ONLY OWNED THIS VEHICLE FOR A YEAR. WAS IT NOT THE DEALER'S RESPONSIBILITY TO TELL ME OF THE RECALL WHEN I WAS CONSIDERING THE PURCHASE? ( I DID NOT PURCHASE FROM A AUTHORIZED MERCEDES DEALER, JOE BASIL RESALE WAS THE SELLER.) I MAY HAVE RECONSIDERED MY PUCHASE IF I KNEW ABOUT THE RECALL AND IT'S SPECIFIC ISSUES IN RELATION TO MY PENDING RELOCATING. FORTUNATELY, NOTHING HAS OCCURED AT THIS POINT BUT I AM CONCERNED ABOUT WHAT CAN HAPPEN IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054137December 12, 2017
ENGINE
TOTAL ENGINE FAILURE 2013 KIA SORENTO. WAS TRAVELING ALONG HIGHWAY AT 55 MPH, VEHICLE SUDDENLY SHUDDERED AND STALLED. COASTED IT TO THE SIDE OF THE ROAD AND VEHICLE WOULD NOT START SO HAD IT TOWED TO DEALER. WAS ADVISED TODAY THERE WAS MAJOR INTERNAL ENGINE DAMAGE REQUIRING A REPLACEMENT ENGINE. SUV ONLY HAS 78,000 MILES ON AND IS NOT COVERED UNDER KIA 100,000 MILE WARRANTY DUE TO THE FACT I AM SECOND OWNER AND NOT ORIGINAL OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053652December 9, 2017
ENGINE
VEHICLE EXPERIENCED MECHANICAL ENGINE FAILURE AND IMMEDIATE REDUCTION IN POWER WHILE DRIVING AROUND 30 MPH UP HILL. FAILURE AT A HIGHER SPEED OF TRAVEL, COULD HAVE RESULTED IN SIGNIFICANT DANGER TO OCCUPANTS. THIS VEHICLE WAS EQUIPPED WITH THE 2.4L MPI ENGINE, WHICH FAILED IN A WAY CONSISTENT WITH THE RECALLED FAILURE OF THE 2.4L GDI VERSION. BELIEVE KIA IS UNDER-REPRESENTING THE SCOPE OF ENGINE PROBLEMS IN THE CURRENT RECALL CAMPAIGN. THE ENGINES ARE FAILING IN THE REGION OF CONNECTION ROD BEARINGS AND LOWER BLOCK, WHILE THE MAIN DIFFERENCE BETWEEN THE MPI AND GDI VERSIONS OF THE ENGINE ARE IN THE UPPER PORTION OF THE ENGINE INVOLVING FUEL INJECTION. BELIEVE THE MPI VERSION SHOULD BE INVESTIGATED FOR CONTAINING IDENTICAL OR VERY SIMILAR FAILURE MODES AND MANUFACTURING DEFECTS, AS THEY ARE INDEED THE SAME ENGINE FAMILY WITH MANY SHARED COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052009December 2, 2017
POWER TRAIN, STEERING, SUSPENSION
I HAVE REPEATEDLY CONTACTED KIA CORPORATE AND THE DEALERSHIP REGARDING AN AXLE ISSUE. IT IS THE SAME EXACT ISSUE THAT NHSTA HAS ISSUED A RECALL NOTICE FOR 2014 MODEL VEHICLES. MY AXLE IS IN JEOPARDY OF FRACTURING - COMPANY WILL NOT REPAIR THE ISSUE BECAUSE THEY SAY 2013S AREN'T COVERED. SUMMARY: KIA MOTORS CORP. IS RECALLING CERTAIN MODEL YEAR 2014 FRONT WHEEL DRIVE SORENTO VEHICLES MANUFACTURED JANUARY 7, 2013, THROUGH MARCH 12, 2013; AND EQUIPPED WITH 2.4 LITER ENGINES. DUE TO A MANUFACTURING ISSUE, THE RIGHT FRONT AXLE SHAFT MAY FRACTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052022December 2, 2017
ENGINE
I HAVE A 2013 KIA SORENTO WITH 103000 MILES AND I'M THE 2ND OWNER, I THINK, AND HAVE HAD IT FOR 7 MONTHS. CHANGED THE OIL REGULARLY AND NO ENGINE OR WARNING LIGHTS WERE ON. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND THE ENGINE STALLED. I WAS ABLE TO PULL OVER SAFELY. STARTED THE SORENTO AGAIN AND THE ENGINE WAS MAKING A LOUD NOISE. HAD TO HAVE IT TOWED 40 MILES TO MECHANIC WHO SAID THE ROD BEARING WAS THE BLAME AND THE DEBRIS FROM THAT CAUSED EXTENSIVE DAMAGE TO THE VEHICLE. CONTACTED KIA 3 TIMES AND SPOKE TO SUPERVISORS, BUT THEY SAID MY ENGINE / VIN # WAS NOT COVERED UNDER THE RECALL AND THAT IT WAS UP TO ME TO GET FIXED. $7000.00 !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048119November 22, 2017
ENGINE
MY CAR IS USING OIL TOOK IT TO KIA DEALER AND THEY SAID IT HAD 5 RECALLS ON IT AFTER THEY HAD THE SAID TO DRIVE IT FOR 500 MILES IF IT STILL USES OIL CALL THEM BACK I DID AND THEY SAID THEIR WAS NOTHING THEY COULD DO FOR ME I EVEN BOUGHT EXTRA IMANI TAN EVEN INSURANCE THAT THEY SAY WILL NOT COVER THE MOTOR THEY WANT ME PAY 1000 DOLLARS FOR THEM TO TEAR IT DOWN TO SEE IF IT IS MY FAULT OR THEIR AND UP BACK TOGETHER WITH THE SAME USE PARTS I DID NOT GET ANY NOTICES FOR ANY OF THEY RECALLS THEY FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043530November 7, 2017
ENGINE
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO ENGINE SAFETY RECALL ISSUED. *LD THE CONSUMER STATED KNOCKING NOISE COULD BE HEARD FROM THE ENGINE. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CONSUMER STATED THE DEALER REFUSED TO REPAIR THE ENGINE UNDER THE RECALL. UPDATED 11/07/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041134October 30, 2017
ENGINE
ON OCTOBER 6TH, I WAS COMMUTING HOME FROM WORK AND MY VEHICLE STARTED MAKING NOISE UPON ACCELERATION THAT SOUNDED LIKE SOMETHING WAS LOOSE. ONCE I ARRIVED AT MY HOUSE, I NOTICED A KNOCKING SOUND AS I PUT MY VEHICLE IN PARK. OUT NEAREST KIA SERVICE DEPARTMENT IS NOT OPEN ON SATURDAYS SO I TOOK IT TO A NEARBY MECHANIC. THEY DETERMINED THERE WAS A BEARING ISSUE AND I WOULD HAVE TO REPLACE THE ENGINE. THEY HAD A DIFFICULT TIME GIVING ME A COMPLETE ESTIMATE BECAUSE THEY HAD TROUBLE FINDING ALL PARTS NEEDED. I CONTACTED KIA ON MONDAY AND ASKED IF THEY COULD HELP ME AS I WAS JUST A BIT OVER THE 100,000 WARRANTY. THEY SUGGESTED I CALL KIA AND SPEAK TO A CUSTOMER SERVICE REP AND OPEN A CASE WITH THEM. I OPENED A CASE AND THEY SUGGESTED I BRING MY CAR INTO KIA FOR A DIAGNOSTIC. I BROUGHT IT IN ON TUESDAY AND THEY CONFIRMED THERE WAS A BEARING ISSUE AND THE ENGINE WOULD NEED TO BE REPLACED. I WAS QUOTED $7,700 BEFORE TAX FOR A RE-MANUFACTURED ENGINE AND OVER $12,000 FOR A FULLY ASSEMBLED ENGINE. MY REQUEST FOR KIA TO ASSIST ME WITH THIS REPAIR WAS PUT IN, I FORWARDED MY MAINTENANCE RECORDS TO THE DEALERSHIP AND THEY SENT THAT ALONG WITH SOME PHOTOS THE DISTRICT PARTS AND SERVICE MANAGER REQUESTED OF MY ENGINE. I DID NOT HEAR BACK FROM KIA EVEN AFTER ATTEMPTING TO FOLLOW UP DAILY UNTIL OCTOBER 25 AFTER I REQUESTED MY CASE BE ESCALATED. I INQUIRED WITH MY CASE MANAGER, CUSTOMER SERVICE REPS, AND THE SERVICE MANAGER AT THE DEALERSHIP ABOUT WHAT ACTUALLY WENT WRONG WITH MY ENGINE AND HOW THIS SITUATION IS UNLIKE THE MOST RECENT RECALL ON MY SAME YEAR MAKE AND MODEL ENGINES-ONLY THOSE WERE GDI. I CONFIRMED THAT IT WAS A ROD BEARING THAT CAUSED METAL SHAVINGS TO BE FOND IN MY ENGINE. BASED ON MY RESEARCH OF THE RECENT RECALL, THIS IS EXACTLY WHAT THE ISSUE WAS. I'M NOT SIRE WHY WITH SO MANY SIMILAR COMPLAINTS, OTHER ENGINES WERE NOT CONSIDERED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039532October 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A RATTLING NOISE UNDER THE HOOD. THE NOISE BECAME EXTREMELY LOUD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT NOTICED THE RATTLING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE TAKEN APART. ADDITIONALLY, THE CONTACT STATED THAT THE MECHANIC RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12519740, BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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