Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11105190July 2, 2018
POWER TRAIN, UNKNOWN OR OTHER
WHEN I PUT MY CAR INTO REVERSE IT MAKES THIS BARING GRIND NOISE EVEN WHEN I AM GOING INTO REVERSE. IT CONTINUES TO MAKE THIS NOISE AS I AM DRIVING. ALSO SOMETIMES IT WILL STOP BUT THEN START AGAIN WHEN I MAKE A TURN AND CONTINUE MAKING THE GRIND OR BARING NOISE. ALSO IF I AM AT A STOP LIGHT AND I PRESS THE GAS PADDLE IT MAKES THIS GRIND NOISE. WHEN I LOOKED UP RECALL FOR THIS I HAD FOUND EXACTLY WHAT IT COULD BE AND MY VIN NUMBER SAID IT WASNT FOR RECALL. ALSO. I NOTICED WHEN I WOULD PUT MY PARK IN THE PARK GEAR POSITION IT WONT SOMETIMES LOCK ALL THE WAY. AS I HAD READ ALSO FOR MY CAR. IT DEPENDS ON THE WEATHER HOW LOUD IT MAKES THE NOISE . WHEN IT'S HOT ITS LOUD THEN COLD ITS OFF AND ON. THIS HAPPENS ON STREETS AND HIGHWAYS. MY DATE OF HAPPENING IS AN EDUCATIONAL GUESS. I KNOW IT WAS ALREADY HAPPENING WHEN I GOT A RECALL FOR THE OIL PANEL THING AND SOMETHING ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105250July 2, 2018
AIR BAGS
AIRBAG LIGHT WON'T GO OFF; I'M TOLD IT NEEDS A NEW OCS MAT WHICH REQUIRES A WHOLE NEW PASSENGER SEAT OVER 2,000. WHY ISN'T THIS THE RESPONSIBILITY OF THE MANUF TO REPLACE? 5 MONTHS PAST THE 5-YEAR WARRANTY AND THEY WON'T GIVE ME ANY DISCOUNT. IN MY OPINION, THE LIABILITY SHOULD FALL ON THE MANUFACTURER FOR ITEMS LIKE THIS AND NOT THE CONSUMER (FEEL MORE LIKE A SUCKER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104761June 29, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR INTERMITTENTLY ILLUMINATED WHILE DRIVING. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE. THE VEHICLE WAS TAKEN TO HUFFINES KIA MCKINNEY (1201 N CENTRAL EXPY, MCKINNEY, TX 75070, (888) 450-2260), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104091June 26, 2018
ENGINE
103,000 MILES ON MY 2013 KIA. I'M DRIVING AT ABOUT 40 MPH ON THE INTERSTATE DURING RUSH HOUR TRAFFIC. THE CAR DIES. AFTER HAVING IT TOWED AND INSPECTED, THE DIAGNOSIS IS, "SEIZED ENGINE". AFTER DROPPING THE OIL PAN, PIECES OF BEARINGS AND METAL SHAVINGS ARE EVERYWHERE. THIS SOUNDS TO ME EXACTLY WHAT KIA HAS RECALLED THOUSANDS OF CARS FOR. WHY ISN'T MY KIA UNDER RECALL? FOR SUCH A NEW CAR TO HAVE AN ENGINE SEIZURE FROM WORN OUT BEARINGS SEEMS LIKE A FAULTY BUILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102486June 18, 2018
VISIBILITY/WIPER
WHILE ON VACATION IN NEW MEXICO, WE WERE DRIVING ON I-40 WHEN WE HEARD A DEAFENING BOOM AND REALIZED THE SUNROOF HAD SPONTANEOUSLY BURST AND THE ARMATURES AND MECHANISM THAT CONTROL THE OPENING AND CLOSING OF THE SUNROOF HAD DETACHED FROM THE CAR. THERE WERE NO OTHER VEHICLES BEHIND, BESIDE, OR IN FRONT OF OUR VEHICLE AT THE TIME OF THE INCIDENT. WE WERE FOLLOWING THE POSTED SPEED LIMIT AND THE WEATHER WAS CLOUDY. WHEN THE GLASS BURST, THE INSIDE SLIDE COVER VIBRATED VIOLENTLY AND BEGAN TO OPEN. BOTH MY HUSBAND AND I HAD TO HOLD THE COVER CLOSED WITH OUR HANDS TO AVOID FALLING GLASS UNTIL WE COULD SAFELY PULL OFF THE ROAD TO EXAMINE THE DAMAGE. AFTER PULLING INTO A REST STOP A FEW MILES DOWN THE ROAD, IT BEGAN TO RAIN. WE HAD TO DRIVE 13 MILES TO THE NEAREST TOWN, WHILE HOLDING THE INSIDE COVER CLOSED WITH OUR HANDS, IN ORDER TO BUY SUPPLIES TO SECURE THE SUNROOF OPENING. WHEN I CALLED THE CLOSEST KIA DEALERSHIP IN ALBUQUERQUE (130 MILES AWAY), THEY INFORMED ME THEY DIDN'T REPAIR GLASS DAMAGE AND I WOULD NEED TO CONTACT AN AUTO GLASS REPAIR SHOP. I HAVE SINCE GONE THROUGH MY PERSONAL CAR INSURANCE AGENT TO HAVE THE SUNROOF REPAIRED. THE VEHICLE IS CURRENTLY AT A SHOP AWAITING REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101865June 14, 2018
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PITRE KIA OF LAS CRUCES (955 S VALLEY DR, LAS CRUCES, NM 88005, (575) 524-7721) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101171June 11, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO RIVERCHASE KIA (2200 US-31, PELHAM, AL) WHERE IT WAS DIAGNOSED THAT THE BRAKE SHIFT INTERLOCK MECHANISM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER REPLACED ONE OF THE MECHANISMS DUE TO THE VEHICLE BEING INSPECTED AND SERVICED PER NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. THE VIN WAS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100526June 8, 2018
AIR BAGS
THE SEAT BELT LIGHT HAS BECOME ILLUMINATED DUE TO A SENSOR FAILURE IN THE PASSENGER SEAT. THIS PROBLEM IS WELL KNOWN AND DISCUSSED AMONG KIA OWNERS. THE FAILURE OF THE SENSOR CAUSES ALL OF THE AIRBAG SYSTEM TO FAIL AND THE AIRBAGS WILL NOT DEPLOY. WITH THE RECENT RECALLS TO OTHER KIA AND HYUNDAI MODELS, THIS MODEL SHOULD BE EXPANDED TO INCLUDE THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098338May 28, 2018
ENGINE
AT 130,288 MILES 08/31/16 VEHICLE WAS SPUTTERING AND LAGGING WHILE DRIVING BUT NO CHECK ENGINE LIGHT ON. KIA DEALERSHIP REPLACED CAMSHAFT ASSEMBLY AND CHARGED ME $2390. ON 06/26/17 AT 155,278 MILES SIMILAR PROBLEMS WITH VEHICLE SPITTING AND SPUTTERING BUT NO ENGINE LIGHT ON. DEALERSHIP COULD NOT DUPLICATE THE PROBLEMS ON A TEST DRIVE. ON 07/18/17 AT 155,872 MILES ENGINE LIGHT CAME ON. VEHICLE SPITTING AND SPUTTERING AGAIN. METAL FOUND IN OIL AND IN FILTER. DEALER SUGGESTED REPLACING ENGINE DUE TO BEARING WEAR CAUSING CVVT AND OCV STICKING. RECALL WAS DONE ON OTHER SORENTO'S, BUT MY SX V6 HAS HAD THE SAME ENGINE FAILURE AND THE DEALER TOLD ME THERE WAS NO RECALL ON MY SORENTO. MY KIA HAS SAT UNDRIVEABLE FOR ALMOST A YEAR. I HAD MY VEHICLE OIL CHANGED AT THE DEALERSHIP WITHOUT FAIL AND ONLY DROVE HIGHWAY MILES TO AND FROM WORK. I HAVE EACH OF THESE SERVICE DEPARTMENT INVOICES FROM DEAN MCCRARY KIA IN HATTIESBURG MS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098206May 27, 2018
POWER TRAIN, UNKNOWN OR OTHER
I HAVE NEVER RECEIVED A RECALL LETTER FROM THE KIA MANUFACTURING CORP. ONLY TO HERE ABOUT THEM ON THE TV NEWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097764May 24, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO JEFF BELZER'S CHEVROLET, DODGE, RAM, KIA (21111 CEDAR AVE S, LAKEVILLE, MN 55044 (952) 469-4444). THE DEALER DID NOT DIAGNOSE THE VEHICLE, BUT STATED THAT THERE WAS A RECALL ON THE SAME MAKE AND MODEL VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096864May 19, 2018
ENGINE
RECALL 2013 KIA SORENTO VEHICLES ENGINE KNOCKING SOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096692May 18, 2018
SEATS
THE MIDDLE RIGHT SIDE SEAT IS DEFECTIVE - IT IS STUCK IN THE DOWN POSITION; THE DEALERSHIP SAID A CABLE BROKE AND THEY COULD NOT FIX IT AND IT IS $600 FOR A NEW SEAT. MY DAUGHTER SIMPLY TRIED TO RAISE THE SEAT; NOTHING OUT OF THE ORDINARY. I SEARCHED SALVAGE YARDS TO FIND A REPLACEMENT AND FOUND OUT EVERYTIME A SORENTO ARRIVES AT THE YARD, THAT PARTICULAR SEAT IS SNATCHED UP. I'VE ALSO GONE ONLINE AND FOUND IT TO BE A CHRONIC PROBLEM - THE MECHANISM IS FAULTY AND THERE SHOULD BE A NO-CHARGE FIX FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096761May 18, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE SUDDENLY MALFUNCTIONED AND THE VEHICLE STALLED. AFTER STOPPING AND CHECKING UNDER THE HOOD, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS TOWED TO KOONS KIA (9610 REISTERSTOWN RD, OWINGS MILLS, MD) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11093638May 14, 2018
EXTERIOR LIGHTING
THERE IS A SHORT IN MY HEAD LIGHT ON THE DRIVERS SIDE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093545May 13, 2018
SEATS
RIGHT REAR SEAT IS LOCKED IN THE FOLDED DOWN POSITION. IT WILL NOT RELEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093566May 13, 2018
ELECTRICAL SYSTEM
ALL THE ODOMETER AND ALL THE PANEL LIGHT ARE OUT. YOU CANNOT TRACK THE MILES, GAS AMOUNT, THE HEADLIGHT AND SIGNAL LIGHT ARE OUT AND SPEED WHILE THE VEHICLE IS RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093207May 10, 2018
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 KIA SORENTO EQUIPPED WITH KUMHO SOLUS TIRES, SIZE: 235/60R/18 (NA). THE VEHICLE WAS TAKEN TO AN UNKNOWN KIA DEALER WHERE IT WAS DIAGNOSED THAT THE TREAD SEPARATED INSIDE THE FRONT PASSENGER TIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT IT WAS NOT ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 18T004000 (TIRES). THE VEHICLE FAILURE MILEAGE WAS UNKNOWN. THE TIRE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092138May 6, 2018
ENGINE
DRIVING DOWN THE ROAD IN DOWNTOWN READING AND THE ENGINE SEIZED. TOWED THE VEHICLE TO A LOCAL GARAGE AND DETERMINED THE ENGINE SEIZED. TOWED TO A KIA DEALERSHIP AND THEY ARE ONLY WILLING TO DISCOUNT 1000 FOR A NEW ENGINE REPLACEMENT. THIS IS THE 2ND KIA WE HAVE HAD AN ENGINE SEIZE UP. APPROXIMATELY 2 WEEKS EARLIER WE HAD A 2015 KIA SPORTAGE THROW A ROD THROUGH THE ENGINE. KIA IS TAKING RESPONSIBILITY FOR REPAIRING THE VEHICLE, TOWING AND RENTAL CARE ON THIS VEHICLE. APPARENTLY THERE IS A DEFECT IN THEIR ENGINE DESIGN. OTHER 2013 KIA ENGINES HAVE BEEN RECALLED AND WE ARE WONDERING WHY THIS PARTICULAR ONE IS NOT COVERED IN THE RECALL. I HAVE NOT RECEIVED A RECALL NOTICE FOR EITHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089865April 24, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
PURCHASED THE SORENTO FEBRUARY 2017, AND HAD NOTICED A MISS IN IT IN NOVEMBER. SOMETIME IN MARCH, THE VEHICLE WAS DOWN TO ABOUT A QUARTER OF A TANK OF GAS AND IT STARTED JERKING VERY BADLY AND LOSING POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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