Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11122419August 26, 2018
ENGINE, STEERING
I WAS TRAVELING DOWN A ROUTE 30 IN GREENSBURG, PA AT APPROXIMATELY 45 MPH. THERE WAS A SLIGHT CLICKING NOISE AND THEN SILENCE. NO NOISE. THE ENGINE LIGHT CAME ON. THE GAS PEDAL WOULD NOT WORK. THE POWER STEERING WOULD NOT WORK. I WAS ABLE TO COAST INTO THE MALL PARKING LOT. I HAD MY VEHICLE TOWED TO ALLWINE CURRY AUTO SEVICE, A LOCAL GARAGE, FOR EVALUATION. I WAS TOLD THAT THE ENGINE WAS SHOT AND THAT A USED ONE COULD BE INSTALLED FOR $3500. WE PURCHASED OUR VEHICLE USED FROM SMAIL KIA IN MAY 2017. WE HAVE OUR OIL CHANGED EVERY 6000 MILES. WE HAVE NOT HAD A OIL LIGHT COME ON OR ANY WARNING THAT THERE IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122091August 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING FROM NEW JERSEY TO FLORIDA, THE CONTACT NOTICED THAT THE OIL LEVEL WAS LOW. THE CONTACT STOPPED TO ADD OIL TO THE VEHICLE. ONCE THE CONTACT ARRIVED IN FLORIDA, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN KIA DEALER IN FLORIDA, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE REMAINED AT THE DEALER WITH POSSIBLE OIL AND ENGINE FAILURES. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING), BUT SHE WAS NOT INFORMED OF IT WHEN THE VEHICLE WAS PURCHASED IN JULY OF 2017. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119109August 23, 2018
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD THE CONSUMER STATED THE MANUFACTURER AND DEALER WERE BOTH NOTIFIED BUT COULD NOT OFFER A SOLUTION.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121995August 23, 2018
ENGINE
WHILE DRIVING 60MPH. THE ENGINE STARTED TO LOOSE POWER AND THE ENGINE SEIZED CAUSING A CONNECTING ROD TO BE EJECTED OUT OF THE BOTTOM OF THE ENGINE. THE VEHICLE HAD 29,200 MILES ON IT. THIS IS THE 2.4 ENGINE. NOT THE THETA ENGINE, BUT THE SAME BOTTOM END AS THE THETA ENGINE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121079August 20, 2018
AIR BAGS
CLOCK SPRING BROKE AND AIRBAGS DIDN'T DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11119533August 13, 2018
ENGINE, POWER TRAIN
PCM RECALL. VEHICLE STALLS AT STOPS AND SLOWING OF VEHICLE. AUGUST 6 TURNED OFF ENGINE WOULD NOT RESTART AFTER PARKING IN DRIVEWAY AND TURNING ENGINE OFF. AUGUST 4 AND 5, 2018 VEHICLE STALLED WHEN I WAS COMING TO A STOP ON THE ROAD IN TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119545August 13, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
SPONTANEOUS VEHICLE FIRE. TRAVELING ON US-27 IN FLORIDA, STOPPED AT RED LIGHT AND SMOKE STARTED COMING OUT FROM UNDER THE HOOD, PROCEEDED THROUGH THE LIGHT ONCE IT TURNED GREEN TO GET TO THE SIDE OF THE ROADWAY WHEN SMOKE STARTED THROUGH THE VENTS AND FLAMES CAME OUT FROM UNDER THE HOOD AS WELL. CAR BECAME DISABLED AND 3 OF US JUMPED OUT AND RAN DOWN THE ROAD, AWAY FROM THE CAR. THE ENTIRE CAR WENT UP IN FLAMES IN A MATTER OF SECONDS FROM EXITING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119565August 13, 2018
ELECTRICAL SYSTEM
MY WIRING FOR MY HEADLIGHT MELTED, THE WIRING WAS REPLACED AND ITS MELTING AGAIN AND NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115161August 1, 2018
ENGINE, SEATS
MY 2013 KIA SORENTO WITH A THETA 2.4 LITER ENGINE EXPERIENCED COMPLETE ENGINE FAILURE AT 63,000 MILES; ON TUESDAY 3/21/17. WHEN MY ENGINE FAILED/HEARD LOUD ENGINE NOISES I WAS DRIVING ON HIGHWAY I-10 NORTH IN TUCSON AZ RUSH HOUR TRAFFIC, I HAD TO COAST OVER IMMEDIATELY TO THE SIDE OF THE HIGHWAY, VERY DANGEROUS LUCKY NO ACCIDENT. I UNCOVERED IMPORTANT INFORMATION ABOUT KIA THETA 2.4 LITER ENGINE PROBLEMS. SPOKE TO KIA CERTIFIED MASTER TECHNICIAN; MORGAN THAT TOOK APART MY ENGINE FOR WARRANTY EVALUATION. HE SAID THEY HAVE BEEN SEEING THIS ENGINE PROBLEM; IT'S FAILURE OF THE #3 CYLINDER CONNECTING ROD, FEELS IT'S AN ENGINEERING MISTAKE, THE PORT SIZES FOR THE OIL FLOW ARE NOT SIZED PROPERLY, CAUSING INSUFFICIENT OIL FLOW OVERTIME AND COMPLETE ENGINE FAILURE. MY ENGINE LOOKED BRAND NEW, THERE WAS NO SLUDGE BUILD UP, AND THE OIL PUMP LOOKED BRAND NEW AS WELL. I HAVE ATTACHED PICTURES FOR PROOF. THERE WERE VERY SMALL BRONZE COLORED METAL FLAKES IN THE OIL PAN; HE SAID IT WAS LIKE PANNING FOR GOLD IN THE OIL PAN. THE METAL FLAKE EROSION DIDN'T HAPPEN OVERNIGHT THIS WAS SLOWLY HAPPENING WITH EVERY MILE BEING DRIVEN; THE METAL FROM THE CONNECTING ROD BEARINGS ERODED OVERTIME IN SMALL METAL FLAKES AND COLLECTED IN THE OIL PAN. I HAD PEORIA KIA IN PEORIA, AZ DO MY LAST WARRANTY INSPECTION & MAINTENANCE SERVICE/OIL CHANGE ON MY 2013 KIA SORENTO IN DECEMBER 2016. I ESPECIALLY ASKED THE SERVICE ADVISOR TO CHECK OUT EVERYTHING INCLUDING THE ENGINE BEFORE THE 60,000 MILE SECOND OWNER POWERTRAIN WARRANTY WAS ABOUT TO EXPIRED. KIA KNEW ABOUT THE NUMEROUS PAST WARRANTY CLAIMS ON THIS 2.4 LITER ENGINE, A QUICK OIL ANALYSIS WOULD HAVE SHOWN METAL DEBRIS PARTICULATES IN THE OIL, INDICATING A SERIOUS ENGINE PROBLEM DEVELOPING. THE METAL SHAVINGS COLLECTING IN THE OIL PAN THAT SHOULD HAVE BEEN DETECTED BEFOREHAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113415July 24, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS QUIT WORKING. THE CONNECTION PLUGS COMPLETELY CORRODED. HAPPENED TO BOTH SIDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112471July 19, 2018
ENGINE
VIN IS [XXX] 2009 KIA RIO 5 SX- AFTER DRIVING TO SAN DIEGO AND BACK TO PORTLAND OR, OUR ENGINE BEGAN TO PUTTER AND HAD ISSUES ACCELERATING AND SMELLED LIKE IT WAS ON FIRE. WE ALSO NOTICED A RATTLING SOUND THAT INCREASINGLY GOT LOUDER. ONCE HOME THE ENGINE LIGHT CAME ON SO WE TOOK IT TO THE SHOP WE GET ALL OF MAINTENANCE DONE AND THEY SAID THAT THEY SPOKE TO KIA AND FROM WHAT THEY SEE AND HEAR, WE WILL NEED TO GET A NEW ENGINE. THEY EVEN SAID THEY WOULD NOT WORK ON THE ENGINE DUE TO LIABILITY CONCERNS. I THEN CALLED A KIA DEALERSHIP AND THEY SAID IT SOUNDS LIKE I NEED A KNEW ENGINE, EVEN WITH OUT BRINGING IT TO THEM. THEN I TOOK IT TO THE KIA DEALERSHIP I PURCHASED IT FROM. THEY SAID IT WOULD COST ABOUT 500 BUCKS TO HAVE THE SHOP OPEN THE ENGINE UP BUT FROM THE SOUNDS AND SMELL THEY SAID I WILL NEED TO GET A NEW ENGINE. KIA HAS STATED THAT MY CAR IS OUT OF WARRANTY AND THAT THE ENGINE IS NOT THE ONE THAT WAS RECALLED AND IN A LAWSUIT ALREADY. THE ISSUE WITH THAT ENGINE IS THE SAME AS MY ENGINE NOW. A CAR THAT HAS BEEN MAINTAIN RELIGIOUSLY BY THE OWNERS MANUAL AND IS ONLY 5 YEARS OLD OF WHICH I OWNED IT FOR 2 OF THOSE YEARS, WITH 125874 MILES SHOULD NOT FAIL LIKE THIS. I HAVE BEEN TRYING TO WORK WITH KIA CORPORATE BUT THEY KEEP COMING BACK WITH I WILL NEED TO PAY FOR THE NEW ENGINE BECAUSE THE FAILURE WAS DUE TO POOR MAINTENANCE (NOT TRUE) AND BECAUSE THE ENGINE I HAVE IS NO LONGER BEING MADE OR USED BY KIA. THE COST IS BETWEEN 5000 AND 10000 DOLLARS AND THEIR GOOD WILL OFFER WAS TO PAY 1200 OF THAT. THEY HAVEN'T EVEN OPENED UP THE ENGINE TO FIND OUT WHATS WRONG.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112325July 19, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO KIA OF EAST SYRACUSE (6717 MANLIUS CENTER RD, EAST SYRACUSE, NY 13057, (315) 701-5898), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,155.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112123July 18, 2018
EXTERIOR LIGHTING
THE DRIVER SIDE LOW BEAM HEADLIGHT CONTINUOUSLY MALFUNCTIONS. I HAVE HAD THE HEADLAMP SOCKET AND CONNECTOR REPLACED TWICE - AUGUST 2017 (61,785 MILES) AND JANUARY 2018 (69,938 MILES). I HAVE REPLACED THE BULB ONLY TWICE, ALSO - JULY 2017 AND DECEMBER 2017. THE PROBLEM HAS RE-OCCURRED A THIRD TIME AND APPEARS TO BE SIMILAR TO MANY OTHER COMPLAINTS ABOUT VARIOUS KIA MODEL VEHICLES. THE ISSUE WITH MY 2013 KIA SORENTO OCCURS INTERMITTENTLY AT FIRST, EACH TIME WHILE UNDER NORMAL DRIVING CONDITIONS. IT HAS OCCURRED WHILE DRIVING ON CITY SURFACE STREETS AND WHILE DRIVING ON INTERSTATE HIGHWAYS. EVENTUALLY THE HEADLIGHT JUST QUITS WORKING COMPLETELY AND I AM FORCED TO HAVE SERVICE PERFORMED. THIS PROBLEM SEEMS TO OCCUR ABOUT EVERY 4 MONTHS AND CREATES UNSAFE DRIVING CONDITIONS, ESPECIALLY WHEN IT OCCURS WHILE THE VEHICLE IS IN OPERATION DURING RAINY, LOW-LIGHT OR NIGHTTIME CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112260July 18, 2018
ENGINE
LESS THAN 3000 MILES AFTER KIA DID A OIL CHANGE COVERED UNDER WARRANTY FOR ENGINE RECALL DID I FIND OUT THAT MY ENGINE WAS COMPLETELY OUT OF OIL. THE DEALERSHIP TOOK MY VEHICLE AND AFTER 3 MONTHS A NEW ENGINE WAS PUT IT. I GOT THE VEHICLE BACK STILL EXPERIENCING PROBLEMS WITH THE VEHICLE ROUGH IDLING, PROBLEMS ACCELERATING AND SPUTTERING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111005July 12, 2018
ENGINE, UNKNOWN OR OTHER
DRIVING AUTO ON I-75 SOUTH NEAR FT. MYERS, FL, CAR ENGINE SPONTANEOUSLY CAUGHT FIRE. ENTIRE AUTO BURNED TO NOTHING BUT METAL. BOTH MYSELF AND MY WIFE WERE ABLE TO OPEN THE DOORS AND GET OUT ALTHOUGH ALL POWER WAS LOST AS WE WERE PULLING OVER THE SIDE OF THE HIGHWAY. WITHIN FOUR MINUTES THE CAR WAS COMPLETELY ENGULFED IN FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11111051July 12, 2018
ENGINE
ENGINE SEIZED UP WHILE DRIVING ON THE HIGHWAY CAUSING ME TO HAVE TO DANGEROUSLY CROSS OVER ALL LANES TO THE SHOULDER OF THE ROAD. AFTER GETTING IT TOWED AND LOOKED AT BY MECHANICS IN TWO DIFFERENT LOCATIONS I WAS TOLD THAT THE ENGINE NEEDED TO COMPLETELY BE REPLACED. KIA SAID THEY WOULD NOT REPLACE THIS EVEN THOUGH THE CAR IS A 2013 WITH 61,947 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110754July 11, 2018
ENGINE, SEAT BELTS
WHILE DRIVING CAR HOME FROM A SHORT TRIP, WE STARTED NOTICING A NOISE THAT SEEMED TO SOUND LIKE A SMALL MUFFLER LEAK. NO LOSS OF POWER OR ANY WARNING LIGHTS WERE APPARENT AT ALL. CONTINUED DRIVING THINKING I COULD HAVE THE HOLE IN MUFFLER FIXED THE NEXT DAY. AFTER TRAVELING SOME 30 MILES TO OUR EXIT, GETTING OFF THE ENTER STATE, THE CAR STALLED, STILL NO WARNING LIGHTS INDICATING ANYTHING WAS WRONG, . THE CAR RESTARTED AND I CONTINUED TO DRIVE HOME UNTIL IT STOPPED AGAIN. I CALLED FOR ROAD ASSISTANCE AND HAD IT TOWED TO MY MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110755July 11, 2018
ENGINE
MY FAMILY HAD JUST RETURNED FROM A NORTH CAROLINA VACATION ON WHICH WE TRAVELED IN OUR KIA SORRENTO ON THE 23RD OF JUNE. WE HAD BEEN DRIVING ON MAJOR INTERSTATES WITHOUT THE SLIGHTEST THOUGHT THAT OUR KIA WAS POSSIBLY UNSAFE TO DRIVE. MORE RECENTLY ON THE 29TH OF JUNE, I JUST INSISTED THAT MY 19-YEAR-OLD DAUGHTER TAKE MY KIA TO NEW JERSEY BECAUSE I FELT THAT MY CAR WAS A BETTER CHOICE THAN HER OLDER MODEL FORD RANGER TO GO ON THAT LONG TRIP. IT WAS ONLY A FEW HOURS AFTER SHE RETURNED HOME ON JUNE 30, 2018, THAT I WAS DRIVING MY HUSBAND AND TWO CHILDREN TO A GRADUATION PARTY NOT FAR FROM MY HOME WHEN THE CAR STOPPED WORKING WHILE I WAS OPERATING THE VEHICLE. LUCKILY, I WAS ABLE TO STEER IT OFF OF THE ROAD WITH GREAT EFFORT AND WITHOUT ANY INCIDENT OR HARM TO MY FAMILY. I AM VERY UPSET OVER THE INCIDENT THAT OCCURRED. ON MONDAY, MY HUSBAND SPOKE WITH THE DEALERSHIP WHERE I PURCHASED MY CAR, AND HE FOUND OUT ABOUT A RECALL ON THE ENGINE. NEEDLESS TO SAY, I AM INFURIATED! I RESEARCHED THE RECALL AND SAW THAT ON YOUR WEBSITE THAT THE RECALL DATE IS 3/31/2017. I DO NOT FEEL THAT IT IS MY RESPONSIBILITY TO RESEARCH RECALLS. I HAVE MY VEHICLE REGULARLY SERVICED AND INSPECTED AT MY KIA DEALER OR ONE OF ITS OTHER AFFILIATED DEALERSHIPS AND AT NO TIME WAS I INFORMED THAT THIS RECALL WAS IN EFFECT. THIS RECALL HAS BEEN ISSUED FOR OVER A YEAR, AND I WAS NOT AWARE OF THE RECALL. IT SHOULD BE THE MISSION OF ANY AUTOMOTIVE COMPANY TO ENSURE THE SAFETY OF THE CUSTOMERS THAT PURCHASE THEIR PRODUCTS INCLUDING VIGILANT NOTIFICATION EFFORTS REGARDING RECALLS THAT COULD PUT DRIVERS IN LIFE-THREATENING SITUATIONS. I FEEL THAT KIA HAS NOT PUT FORTH THEIR BEST EFFORT TO ENSURE THE SAFETY OF MY FAMILY. WHEN I CALLED KIA, I WAS TOLD THAT THERE WAS ONE MAILING AND NO FOLLOW UP WAS CONDUCTED. I DID NOT RECEIVE THE NOTICE IN THE MAIL. MY CAR IS AT A KIA DEALER WAITING FOR AN ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110771July 11, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 70 MPH, THE ENGINE SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT HIS VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO CENTRAL KIA OF NORWOOD (105 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062, 781-762-8100), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110065July 7, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
MY CAR 2013 KIA SORENTO BURNT UP !!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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