Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11140113October 13, 2018
POWER TRAIN, STEERING, SUSPENSION
AS I WAS TRYING TO PARK I PUT THE CAR IN REVERSE AND APPLY THE BREAK AND PUT IT DOWN INTO DRIVE AS I DROPPED IT TO DRIVE I HEARD A LOUD BANG. ONCE THE BANG HAPPEN THE FRONT LEFT DRIVER'S TIRE SEIZED UP CAR STARTED ACCELERATED BUT WE'RE NOT GOING ANYWHERE THE RIGHT TIRE FACING FORWARD THE LEFT TIRE FACING 45 TO THE WEST. AFTER FURTHER EXAMINATION IT LOOKS LIKE THE AXLE HAD BEEN RIPPED RIPPED FROM THE TRANSMISSION AS THERE WAS NOTICEABLY TRANSMISSION FLUID ON THE AXLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140149October 13, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL, 2014 KIA SORENTO LISTS POWER WHEN I ACCELLERATE. SORENTO IS VERY SLUGGISH WHEN DRIVING DOWN THE HIGHWAY IT SEEMS TO JERK AND LOSE POWER. THIS SLUGGISH FEELING HAPPENS ALMOST DAILY, EVEN IF I HAVE A TUNE UP COMPLETED AND ALL NEW FILTERS. I HAVE ALSO TRIED DIFFERENT BRANDS OF GASOLINE TO TRY AND HELP WITH THIS ISSUE. NOTHING SEEMS TO HELP. I AM VERY CONCERNED ALSO ABOUT THE MOUNT OF HEAT THE ENGINE GIVES OFF. THE HEAT COMING FROM THE ENGINE IS SO HOT YOU CAN BARELY STAND BY THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139949October 12, 2018
ENGINE
WHILE DRIVING ON CONGESTED HIGHWAY AT ~40 MPH, THE ENGINE SUDDENLY LOCKED UP AND VEHICLE ABRUPTLY STOPPED. DIAGNOSTICS FROM DEALERSHIP VALIDATES THE ENGINE HAD A MAJOR MECHANICAL FAILURE. DEALERSHIP ALSO VALIDATES VEHICLE WAS HIGHLY MAINTAINED. OTHER KIA SORENTO 2013'S HAVE BEEN RECALLED FOR SAME PROBLEM. HOWEVER, THIS VIN HAS NOT BEEN RECALLED YET. PLEASE REVIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139478October 10, 2018
ENGINE, STEERING, SUSPENSION
NO OIL LEAK BUT EVERY OIL CHANG THERE IS NO OIL STEERING IS JUST NOT RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139332October 9, 2018
ENGINE
IN JAN. 2018 WHILE DRIVING ON MAIN ROAD THERE WAS A NOISE COMING FROM THE ENGIE.. OIL HAD JUST BEEN CHANGED IN DEC. SHORTLY AFTER HEARING NOISE THE BATTERY LIGHT ILLUMINATED AND THE CAR CUT OFF ON ME IN TRAFFIC. WAS ABLE TO GET THE CR TO RESTART TO LILL OVER OUT OF THE MIDDLE OF THE ROAD. WHEN I OPENED THE HOOD THERE WAS SMOKE COMING FROM THE OIL DIPSTICK AREA. I HAD THE VEHICLE TOWED TO MY HOME WHERE I THEN CONTACTED KIA AND HAD THEM TOW IT TO THE NEAREST DEALERSHIP. I WAS TOLD BY KIA THAT THERE WAS A RECALL ON THE 2013 SORENTO GDI ENGINES. KIA SUSPECTS A BLOWN ENGINE AT ONLY 86,896 MILES BUT MY VIN WAS NOT INCLUDED IN THE RECALL BECAUSE IT'S THE 2.4L DOHC ENGINE... THE VEHICLE IS CURRENTLY STIL NOT RUNNING... I PURCHASED THIS VEHILCE IN MARCH OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133419October 4, 2018
SEATS
THE 2ND ROW RIGHT SIDE SEAT IS STUCK IN THE DOWN POSITION. IT HAS ALWAYS BEEN TOUGH TO MOVE UP AND DOWN BUT I THOUGHT IT WOULD GET BETTER AS WE USED IT. THAT SURE DIDNT HAPPEN! AS A FAMILY THAT USES THE 3RD ROW QUITE OFTEN I AM VERY UPSET TO SEE THAT THERE ARE MANY PEOPLE WHO HAVE HAD THE SAME ISSUE! THIS DOES NOT APPEAR TO BE AN EASY FIX AS SOME HAVE HAD THE WHOLE CHAIR REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131855September 27, 2018
ENGINE
TAKARA RECALL, MONDAY SEPTEMBER 17,2018 MY KIDS READ BRIGHT TO A KIA DEALERSHIP FOR AN OIL CHANGE BEFORE LEAVING FOR A TRIP THE FOLLOWING DAY. TUESDAY SEPTEMBER 18,2018 WERE LEFT FOR OUR TRIP FROM MISSOURI TO FLORIDA FOR A VACATION. MY CAR HAD ONLY 63,700 MILES ON IT. WE GOT INTO MISSISSIPPI AND STOPPED FOR GAS. A FEW MILES DOWN THE ROAD I HEARD A NOISE IN THE ENGINE, WE STOPPED TO SEE IF MAYBE WE HAD JUST GOT BAD FUEL AND TREATED IT FOR THAT AND CHECKED THE OIL, ALL SEEMED FINE EXCEPT FOR THE NOISE IN THE MOTOR. WE GOT 5 MORE MILES DOWN THE ROAD AND MY ENGINE MADE A VERY LOUD GRINDING NOISE RIGHT BEFORE OUR CHECK ENGINE LIGHT CAME ON AND MY HUSBAND FELT PARTS FALLING INTO THE OIL PAN AND WE LOST ALL POWER IN THE VEHICLE AND WE WERE BARELY ABLE TO PULL OFF THE HIGHWAY. WE SAT IN A DITCH IN THE MIDDLE OF MISSISSIPPI IN THE 92 DEGREE HEAT WITH MY LITTLE SISTER IN THE VEHICLE AND DECIDED TO TRY AND GET A TIE TRUCK. 45 MINUTES TO AN HOUR LATER WE FINALLY GOT ONE THERE AND WHEN HE TRIED TO START MY CAR IT WOULD CRANK AND FIRE BUT DID NOT SOUND WELL SO WE IMMEDIATELY SHUT IT BACK DOWN. WE GOT THE KIA TO THE DEALERSHIP AND THEY TOLD US OUR MOTOR WAS COMPLETELY DONE AND NEEDED TO BE REPLACED. NOW WE ARE STILL WAITING FOR A CALL BACK TO SEE HOW LONG THE MOTOR WILL BE ON BACK ORDER AND WHEN WE WILL GET OUR CAR BACK. I DON'T EVEN KNOW NOW IF I WANT TO PUT MY CHILD BACK INTO THIS VEHICLE FOR FEAR THAT IT COULD HURT OR EVEN KILL US. MY HUSBAND IS A 3 TIME LIVER TRANSPLANT PATIENT AND A KIDNEY TRANSPLANT PATIENT FROM BIRTH UNTIL RECENT. THIS WAS NOT A VERY GOOD SITUATION TO HAVE HIM IN IN THAT KIND OF HEAT IN THE MIDDLE OF A STATE WE DON'T KNOW ANYTHING ABOUT. LUCKILY WE HAD JUST STOPPED AT A GAS STATION SO HE HAD SOME WATER TO DRINK. THIS IS NOT THE FIRST OR LAST INCIDENT WITH THIS VEHICLE AND A RECALL NEEDS TO BE PUT OUT A.S.A.P BEFORE SOMEONE IS HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130943September 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING, THE CHECK ENGINE, OIL, AND BATTERY SENSORS SUDDENLY ILLUMINATED. AFTER STOPPING THE VEHICLE AND TURNING THE ENGINE OFF, THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (KIA OF ABERDEEN, 4702 SW DR, ABERDEEN, TX 79606) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130588September 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER WHERE IT WAS TOWED TO AN UNKNOWN DEALER. THE DEALER DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE DEALER DID NOT DISCLOSE WHAT CAUSED THE ENGINE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD ASSIST WITH THE ENGINE REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER WAITING FOR A NEW ENGINE FOR OVER FOUR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129456September 14, 2018
ELECTRICAL SYSTEM
WIRING/HARNESS FOR LOW BEAM HEADLIGHT MELTED AND CAUSES THE HEADLIGHT TO FLICKER OR COMPLETELY SHUT OFF CAUSING A DANGEROUS VISIBILITY CONDITION. THIS CONDITION HAS HAPPENED ON THE VEHICLE PREVIOUSLY 2014/2015 AND WAS CORRECTED UNDER A WARRANTIES REPAIR AND IS DOCUMENTED IN THE VEHICLE HISTORY. THIS OCCURED ON BOTH SIDES OF THE VEHICLE AT DIFFERENT TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129385September 13, 2018
ENGINE
ENGINE FAILURE WHILE DRIVING DOWN A MAJOR HIGHWAY IN HEAVY TRAFFIC. SAME ISSUE AS RECALLED ENGINES BUT KIA REFUSES TO ADDRESS THE ISSUE ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129409September 13, 2018
ENGINE
WHILE DRIVING TO TUCSON FROM MESA ON INTERSTATE 10, MY ENGINE STARTED MAKING KNOCKING NOISES AND LOST POWER , THEREBY STALLING BY THE ROADSIDE. IT HAS 89,000 MILES ON AND HAS BEEN METICULOUSLY MAINTAINED WITH REGULAR OIL CHANGES. I TOWED IT TO MY MECHANIC WHO SAID THE VEHICLE HAD SUFFERED A CATASTROPHIC ENGINE FAILURE WITH METAL SHAVINGS FROM THE FAILED BEARING ALL VISIBLE ON OPENING THE VALVE COVER. HE SUGGESTED I CONTACT KIA TO SEE IF THIS ENGINE WAS PART OF THE RECALL SC 0147 WHICH IS A RECALL DUE TO THIS KIND OF FAILURE FROM A MANUFACTURING DEFECT. AFTER INVESTIGATING, KIA DENIED MY REQUEST STATING THIS PARTICULAR ENGINE WAS NOT UNDER RECALL AND THEREFORE COULD NOT HAVE SUFFERED THIS SAME DEFECT. THEY REFUSED TO TELL ME WHEN AND WHERE THE ENGINE WAS MANUFACTURED WAS MANUFACTURED, IN MY ATTEMPT TO LINK THE ENGINE WITH THOSE UNDER RECALL, JUST STATING IT WAS NOT PART OF THE RECALL. I THEREFORE HAVE TO MEET THE COST OF REPLACING A WHOLE ENGINE THAT MY MECHANIC BELIEVES SUFFERED THE SAME MANUFACTURING FAILURES AS THE THE ONES RECALLED. THIS IS NOT FAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129097September 12, 2018
ENGINE
ENGINE HAD BEEN MAKING A NOISE (HUMMING AND GRINDING) WHEN VEHICLE WAS OPERATING BETWEEN 40MPH AND 60 MPH. BROUGHT TO KIA DEALER WHO STATED IT WAS THE NEW TIRES WE BOUGHT FROM MEINEKE. BROUGHT VEHICLE TO MEINEKE WHO SAID IT WAS NOT THE TIRES. WAS DRIVING VEHICLE AND WHILE EXITING HIGHWAY THE ENGINE SHUT OFF AND HAD TO PULL OFF TO THE SIDE OF THE ROAD UNDER 0 POWER. VEHICLE WOULD NOT START EVEN THOUGH THERE WAS STILL BATTERY POWER. VEHICLE WAS TOWED TO MEINEKE WHO TOLD ME THAT THERE WAS NO OIL IN THE ENGINE. WE HAD AN OIL CHANGE DONE IN MAY 2018 AT THE MILFORD CT KIA AND WAS NOT DUE FOR ANOTHER OIL CHANGE UNTIL OCTOBER 2018. THE VEHICLE HAD APPROXIMATELY 800 MORE MILES TO REACH THE 3000 MILE MARK FOR AN OIL CHANGE ALSO. I HAD THE VEHICLE TOWED TO MILFORD KIA WHO IS STILL EXAMINING THE ISSUE. KIA STATED THEY WOULD CHECK WITH KIA MOTORS TO ASCERTAIN IF THIS ISSUE IS COVERED BY A CURRENT ENGINE RECALL FOR 2013 KIA SONATAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129132September 12, 2018
AIR BAGS
IN EARLY MAY, THE AIRBAG LIGHT ON MY DASHBOARD CAME ON FOR NO REASON. MY 2013 KIA SORENTO WAS IN PARK. I TOOK THE CAR INTO THE LOCAL KIA DEALERSHIP AND HAD THE SERVICE CODE SCANNED. THE CODE CAME BACK SAYING THE PASSENGER-SIDE SEAT MAT AIRBAG SENSOR WAS THE ISSUE. THEY SAID THERE WERE NO RECALLS AND THAT THE MAT COULD MALFUNCTION IF IT GOT WATER ON IT OR IF ELECTRONICS WERE PLACED ON THE PASSENGER SEAT. I INFORMED THE SERVICE CLERK THAT NEITHER SITUATION WAS HAPPENING AT THE TIME OR ANYTIME BEFORE THE LIGHT ILLUMINATED. THE SERVICE CLERK SAID THAT KIA RECOMMENDED RESETTING THE CODE, AND HE HOPED IT WOULD SOLVE THE PROBLEM. THE LIGHT STAYED OFF FOR ALMOST 4 MONTHS. FAST FORWARD TO LAST WEEK. THE DASHBOARD AIRBAG LIGHT CAME ON AGAIN FOR NO REASON. MY CAR HAS NOT BEEN IN ANY TYPE OF ACCIDENT. MY PASSENGER SEAT HAS NOT BEEN IN CONTACT WITH WATER OR HAD ELECTRICAL DEVICES RESTING ON IT. I TOOK MY SORRENTO IN AGAIN AND HAD THEM READ THE CODE. IT CAME BACK WITH THE SAME PROBLEM, THE PASSENGER SEAT MAT. MY CAR IS ONLY AT 83,000 MILES, AND WAS AT 79,000 WHEN THE LIGHT FIRST CAME ON. THEY QUOTED THE REPAIR COSTS AT BETWEEN $1500 - $2000. I HAVE ATTEMPTED TO CONTACT KIA, TWO TIMES, THROUGH THEIR CUSTOMER COMPLAINT OPTION ON THEIR WEBSITE, BUT THEY HAVE NOT RESPONDED. THEY HAVE HAD AIRBAG-RELATED RECALLS WITH SEVERAL OTHER KIA MODELS OF THE SAME YEAR, BUT THE SORENTO IS NOT INCLUDED. THIS IS A MAJOR SAFETY ISSUE THAT SHOULD BE COVERED UNDER A RECALL. SOMETHING IS OBVIOUSLY WRONG WITH THEIR AIRBAGS WHEN THEY GO OUT AT LOWER MILEAGE. IS THERE ANYTHING YOU CAN DO TO HELP WITH THIS MATTER? IF I AM HAVING THIS PROBLEM, SO ARE OTHERS. SEVERAL PEOPLE ARE SAYING THE SAME THING ON VARIOUS INTERNET SITES. PLEASE HELP! THEY SAY MY AIRBAGS WILL NOT FUNCTION WITH THE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128790September 11, 2018
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
DRIVING DOWN THE HIGHWAY AND CAR COUGHT FIRE. IF IT WASN'T FOR THE CAR NEXT TO US WHO SIGNALED TO PULL OVER WE WOULD HAVE BEEN TOAST.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128266September 8, 2018
SEATS
KIA SORENTO 2013 2ND ROW SEAT (PASSENGER SIDE) STUCK DOWN, THIS IS THE 2ND TIME I HAVE HAD IT FIXED. I BOUGHT THE CAR BRAND NEW IN 2012, AND IT HAS ALWAYS BEEN DIFFICULT TO OPERATE, LEVER SOMETIMES WOULD FEEL STUCK. I WOULD HAVE TO SOMETIMES PRESS ON THE SEAT TO MAKE THE LEVER WORK, OR SHAKE THE SEAT WHILE PULLING ON THE LEVER. FIRST TIME IT BROKE WHILE TRYING TO PUT THE SEAT DOWN IT WOULD NOT GO DOWN AND FELT LIKE THE LEVER WAS NOT ENGAGED HAPPENED AT HOME DECEMBER 2015. I HAD IT FIXED ON FEB 11 2016 AT THE DEALERSHIP, AND IT WAS CONSIDERED UNDER WARRANTY. IT BROKE AGAIN A MONTH AGO AUGUST 2018 WHILE I WAS PARKED AND TRYING TO PUT THE SEAT BACK UP, IT WOULD NOT GO BACK UP. THE LEVER WOULD MOVE BUT IT DID NOT ALLOW THE SEAT TO GO BACK UP. I BROUGHT IT IN FOR AN ESTIMATE ON SEPT 6 2018. THE ESTIMATE SAYS "NEEDS LEVER, CABLES AND HINGES") $500 PARTS AND $300 LABOR. I SEE THAT THERE ARE SEVERAL KIA OWNERS WITH THE SAME PROBLEM AND WONDERING IF KIA IS RECALLING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128092September 7, 2018
ENGINE
THE CAR WAS TAKEN IN FOR A RECALL AND I WAS TOLD IT PASSED THE TEST , FOR NOW, BUT I NEED TO CONTINUE TO BRING IT IN PERIODICALLY FOR CHECKS. THEREFORE THE CAR IS POTENTIALLY DANGEROUS AND THE ENGINE COULD SEIZE WHILE DRIVING. NO ONE SHOULD BE FORCED TO DRIVE A CAR LIKE THAT AND THE RECALL IS NOT COMPLETE BUT YET THEY REFUSE TO REMEDY THE PROBLEM. IF THE CAR WAS SAFE, THEN IT WOULDN'T HAVE TO CONTINUE TO BE CHECKED FOR THE SAME PROBLEM. KIA KNOWS THERE IS A PROBLEM WITH THE MOTOR AND REFUSES TO FIX IT AND INSTEAD IS MAKING PEOPLE CONTINUE TO BRING THE CAR IN FOR FUTURE CHECKS. THE PROBLEM COULD STILL OCCUR WITHOUT ANY WARNING AS THEY KNOW THE ENGINE IS DEFECTIVE. THEY ARE USING DECEPTIVE PRACTICES AND PUTTING PEOPLES LIVES AT RISK. I AM STUCK WITH AN UNSAFE CAR AND IF I SELL IT, I WOULD HAVE TO DISCLOSE THAT TO THE NEW BUYER, TO DO OTHERWISE WOULD BE VERY WRONG, ALTHOUGH KIA DOESN'T SEEM TO THINK SO. I WAS QUOTED AN AMOUNT MUCH LOWER THAN THE TRADE IN VALUE BECAUSE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128110September 7, 2018
ENGINE
KIA REFUSES TO REPLACE THE KNOWN DEFECTIVE ENGINE. MY HUSBAND TOOK THE CAR INTO THE DEALERSHIP FOR THE SC147 RECALL AND WAS TOLD IT PASSED, "FOR NOW" BUT IT WOULD HAVE TO CONTINUE TO BE CHECKED. KIA KNOWS THE ENGINE IS DEFECTIVE AND HAS PLACED MYSELF AND MY FAMILY IN AN UNSAFE AND POTENTIALLY LIFE THREATENING SITUATION AND I DON'T FEEL COMFORTABLE DRIVING IN A CAR WHERE THE ENGINE COULD SEIZE AT ANY TIME WITHOUT PRIOR NOTICE BECAUSE KIA KNOWS THE ENGINE IS DEFECTIVE BUT IS WAITING FOR IT TO FAIL THE TEST. THAT IS WRONG AND IT COULD HAPPEN PRIOR TO A PERIODIC RECHECK AND NO ONE IN THEIR RIGHT MIND WOULD FEEL COMFORTABLE DRIVING A VEHICLE LIKE THAT AND KIA IS USING DECEPTIVE PRACTICES BY REFUSING TO REPLACE THE ENGINE THAT IS KNOWINGLY DEFECTIVE. NOT ONLY THAT, BUT IN ORDER TO SELL THE VEHICLE ,WHICH WE NOW WANT TO DO BECAUSE WE DO NOT FEEL SAFE IN IT, WE WOULD HAVE TO INFORM THE POTENTIAL BUYER OTHERWISE IT WOULD BE NEGLIGENT NOT TO. A TRADE IN VALUE WAS GIVEN TO US THAT WAS WAY BELOW THE TRADE IN VALUE AND IT IS BECAUSE OF THE OPEN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124638September 5, 2018
AIR BAGS
AIRBAG LIGHT IS STAYING ON WE WERE TOLD THAT IT IS THE OCD MAT SENSOR FOR THE PASSENGER AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124412September 4, 2018
ENGINE, POWER TRAIN
RECALL NOTICE FOR ENGINE AND ENGINE COOLING RECALL POWER TRAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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