Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11373133November 5, 2020
ENGINE
IN MARCH OF 2019, THE ENGINE IN THIS CAR BLEW WITHOUT BEING OUT OF OIL OR HAVING ANY WARNING LIGHTS ON (NO CHECK ENGINE LIGHT). IT INITIALLY STARTED WITH WHAT SOUNDED LIKE MAYBE A FAN ISSUE OR SOMETHING- WHILE DRIVING. AT THAT TIME WE CONFIRMED THAT THERE WAS OIL IN THE CAR AND WITHOUT A LIGHT OR SYSTEM INDICATION, WE HAD NO REASON TO SUSPECT SOMETHING MAJOR AND MADE PLANS TO HAVE IT CHECKED OUT. BUT THE NOISE VERY QUICKLY PROGRESSED AND MY MECHANIC BROTHER CONFIRMED THAT THE NOISE SOUNDED LIKE THE MOTOR WAS BLOWN (LOW END ROD KNOCK). I CONTACTED THE LOCAL KIA DEALERSHIP (WALLINGFORD/MERIDEN, CT) FOR A SERVICE APPOINTMENT AND WAS TOLD FLAT OUT THAT BECAUSE I HAD PURCHASED THE VEHICLE FROM MY FATHER IN LAW- THE WARRANTEE WOULD NOT TRANSFER AND WE WOULD BE RESPONSIBLE FOR THE COST. THIS WAS NOT POSSIBLE AND WE HAD NO CHOICE BUT TO PARK IT UNTIL HOPEFULLY ONE DAY KIA WOULD RECALL IT OR I COULD GET MY HANDS ON A DESCENT ENGINE THAT MAY NOT HAVE THE EXACT SAME ISSUE. IN THE INTERIM I PLACED ANOTHER CALL AND WAS TOLD THAT THE INFORMATION I FIRST RECEIVED ABOUT THE WARRANTEE NOT TRANSFERRING WAS INCORRECT BUT NOW IT HAD EXPIRED. MY FATHER IN LAW WOULD ROLL IN HIS GRAVE KNOWING HOW MUCH HE ADVOCATED FOR KIA AND THEIR WARRANTEES AND THAT THIS CAR SITS UNUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372824November 3, 2020
STRUCTURE:BODY
THE PAINT ON THE TOP OF MY CAR STARTED CHIPPING STARTED AS A SPOT THEN SPREAD IT SEEMED TO BUBBLE UP AND BLOW OFF IN THE WIND HAD IT FIXED - NOW THE PAIN ON MY HOOD IS DOING THE SAME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366697October 27, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2015 KIA SORENTO 2.4 HAS HAD LIGHT BULB REPLACED TWICE IN THE YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366242October 24, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THE CAR SEIZES, AND JERKS, LIKE A MISSFIRE. IT SCARES ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365561October 21, 2020
EXTERIOR LIGHTING
VERY DIM LOW BEAM HEADLIGHTS. CANNOT SEE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365439October 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE STATIONARY AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE OIL CHANGE WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE, CHECK THE OIL LEVEL AND NOTICED THAT THERE WAS NO OIL IN THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER KIA OF LAGRANGE LOCATED AT 1217 LAFAYETTE PKWY, LAGRANGE, GA 30241, (706) 298-5024, WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365473October 20, 2020
STRUCTURE:BODY
AROUND 46,000 MILES PAINT STARTING PEELING OFF ROOF JUST ABOVE WINDSHIELD AND A FEW SPOTS ON FRONT FENDER AND ELSEWHERE. KIA WON'T COVER REPAIR SAYS IT IS PAST 3 YEARS OR 36,000 MILES. I COMPLAINED ITS BAD PAINT JOB TO HAVE THIS HAPPEN SO SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364673October 16, 2020
STRUCTURE:BODY
THE PEARL WHITE PAINT IS PEELING OFF AROUND THE WINDSHIELD FRONT PILLARS AND HOOD WHILE DRIVING DOWN HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364706October 16, 2020
UNKNOWN OR OTHER
THE PAINT ON MY PEARL WHITE KIA SORENTO IS FALLING OFF. I CONTACTED THE KIA DEALERSHIP IN MOBILE, AL WHERE I PURCHASED IT FROM THE SERVICE MANAGER CAME OUTSIDE TOOK PICTURES AND NEVER CONTACTED ME. I CALLED AND CALLED AND HE NEVER RETURNED MY CALLS. I ALSO CONTACTED KIA CORPORATE AND WAS GIVEN A CASE# 13187397. NOONE EVER RETURNED MY CALLS. I PAID OVER $700 TO HAVE MY CAR PAINTED MYSELF AND THE PAINT STARTED TO PEEL OFF AGAIN IN LESS THAN 90 DAYS. THE STORE REPAINTED TO FAULTY AREAS AT NO CHARGE. THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363862October 12, 2020
STRUCTURE:BODY
WHITE PEARL PAINT PEELING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363267October 7, 2020
AIR BAGS, ENGINE, UNKNOWN OR OTHER
OUR KIA SORRENTO HAS THE METAL SHAVINGS IN THE OIL PASSAGE WHICH HAS CAUSED THE ENTIRE ENGINE TO FAIL AT $50K MILES. THERE IS A KIA RECALL FOR THIS ISSUE; HOWEVER, KIA IS REFUSING TO COVER THE COST BECAUSE OUR VEHICLE VIN IS NOT PART OF THE SPECIFIC RECALL. THE ESTIMATED COST FOR REPAIR IS $8K, PLUS OUR OUT OF POCKET COSTS FOR RENTING A CALL. WE ALSO HAD ISSUES WITH THE CAR THAT REQUIRED AIR CONDITIONER REPAIR AND REPLACEMENT OF THE ENTIRE CENTER CONSOLE, BUT ARE NOT SURE IF THEY ARE RELATED TO THE MANUFACTURING DEFECT AT ISSUE CURRENTLY. IN ADDITION, WE RECEIVED A LETTER SAYING OUR AIRBAG INDICATOR IS FAULTY BUT A RECALL IS NOT COMING UP FOR THIS ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362117September 30, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
THE PEARL WHITE PAINT IS CHIPPING OFF OF MY KIA SORENTO ON THE WINDSHIELD PILLARS, ABOVE THE WINDSHIELD AND THE HOOD AND VARIOUS OTHER LOCATIONS.... THE PAINT FINISH IS FAULTY AND WAS NOT PROPERLY APPLIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362121September 30, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS HI AND LOW ARE NOT BRIGHT ENOUGH TO PROVIDE FOR A MORE SAFE VISIBLE DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361928September 30, 2020
POWER TRAIN
CAR LOST ACCELERATION POWER HEARD LOUD SOUND AND CAR WILL NOT ACCELERATE PROPERLY TRANSMISSION WAS CHANGED DUE TO A FAULTY TRANSMISSION AT DEALERSHIP COST, AND NOW TRANSMISSION HAS FAILED AGAIN. THIS HAPPENED WHILE MERGING ONTO THE I-210 WAS ABLE TO SAFELY EXIT HIGHWAY AND PARK IT. WILL HAVE IT TOWED TO DEALERSHIP ASAP HOPING THEY WILL REPAIR DRIVETRAIN OR REPLACE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361042September 25, 2020
STRUCTURE:BODY
MY PAINT HAS CONSISTENTLY BEEN PEELING OVER THE LAST FEW YEARS, MAINLY ON THE FRONT OF MY SORENTO & ITS BEGINNING TO RUST WHERE SOME OF THE PAINT HAS COME OFF. I PURCHASED THE VEHICLE IN DECEMBER OF 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360658September 23, 2020
ENGINE
HEADING TO A FAMILY EVENT, WE WERE ON THE HIGHWAY AND THE KIA SUDDENLY SHUT DOWN WITH NO WARNING. WE HAD TO GET OVER TWO LANES GOING 60 MPH, TRAFFIC WAS MOVING AND WE HAD TO MAKE A SUDDEN EXIT OFF THE ROAD AND WERE ALMOST REAR ENDED IN THE PROCESS. ONCE WE GOT OVER WE COASTED OFF AND PARKED IN THE NEAREST PARKING LOT. WE DISCOVERED THERE WAS LITTLE TO NO OIL ON THE DIPSTICK, THERE WAS NO OIL LIGHT WARNING, NO ENGINE LIGHT OR ANY OTHER SIGNS IT WAS LOW ON OIL. THE OIL HAS BEEN CHANGED REGULARLY. WE BROUGHT IT INTO THE SHOP AND WAS TOLD IT NEEDED A NEW ENGINE. NOW MY 2015 KIA SORENTO NEEDS AN ENGINE REPLACEMENT THAT I CANNOT AFFORD AND SINCE I PURCHASED IT USED IT IS NO LONGER UNDER THE KIA WARRANTY. I'M MAKING PAYMENTS ON A VEHICLE THAT I CAN'T DRIVE AND I SEE NO REASON THAT THE OIL SHOULD HAVE BEEN LOW, ESPECIALLY WITHOUT ANY WARNING LIGHT. AS OF TODAY THE VEHICLE STARTS WITH KNOCKING, BUT DIES FREQUENTLY WITH NO WARNING. THERE IS STILL NO ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360725September 23, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
RADIO CAME ON BY ITSELF, PASSENGER DRIVER SIDE WINDOW WENT DOWN BY ITSELF, SOMETIMES MY CRUISE CONTROL WILL WORK OTHER TIMES I HAVE A HARD TIME GETTING IT TO SET. THE VEHICLE WAS IN MOTION ON THE HIGHWAY. ENGINE OIL WAS BLACK EVEN THOUGH I JUST HAD AN OIL CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360408September 22, 2020
UNKNOWN OR OTHER
ABS LIGHTS KEEP COMING ON AND OFF WHEN TAKING IT TO THE SHOP THE CODE READER IS GIVING NO CODES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360545September 22, 2020
ELECTRICAL SYSTEM
I HAD JUST PURCHASED MY SORENTO ON JULY 18, 2020. ON AUGUST 25,2020, I PUT IT IN THE KIA SHOP FOR THE CLIMATE CONTROL BLOWER(AC/HEATER BLOWER). I HADN'T MADE THE 1ST PAYMENT YET. THE WIRING HARNESS HAD MELTED. THE WARRANTY COMPANY REFUSED TO PAY FOR THE REPAIRS DO TO IT WAS A RECURRING PROBLEM. THAT TELLS ME THAT THIS HAS HAPPEN BEFORE I PURCHASED THE CAR. NOW, ETHER THE PARTS ARE DEFECTED OR THE SHOP DOES NOT KNOW WHAT THEY ARE DOING. ONE THING IS FOR SURE, SOMETHING IS MAKING THE WIRING OVER HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355720September 18, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT BULBS FREQUENTLY BLOW OUT. HEADLIGHT ASSEMBLY DUST CAPS HAVE BEEN REPLACED, BUT THE ISSUE REMAINS A PROBLEM. WE HAVE HAD TO CHANGE HEADLIGHT BULBS MORE THAN A DOZEN TIMES IN THE LAST FOUR YEARS. THESE ARE THE H7 BULBS THAT FIT THE STANDARD 2015 SORENTO LOW BEAM HEADLIGHT FIXTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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