Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11405056March 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT THEIR SON WAS DRIVING AT 55 MPH AND STOPPED AT A RED LIGHT WHEN THE CONTACTS SON PROCEEDED TO DRIVE AFTER THE LIGHT TURN GREEN, THEY SAW SMOKE COMING FROM UNDERNEATH THE FRONT HOOD OF THE VEHICLE. THE CONTACTS SON PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACTS SON AND HIS GIRLFRIEND GOT OUT OF THE VEHICLE AND ANOTHER DRIVER PULLED OVER STATED THEY SAW FIRE COMING FROM THE REAR UNDERNEATH OF THE VEHICLE. THE OTHER DRIVER HAD A FIRE EXTINGUISHER AND EXTINGUISHED THE FIRE FROM THE UNDERNEATH THE FRONT HOOD AND UNDER THE VEHICLE. NO WARNING LIGHT ILLUMINATED FROM THE VEHICLE. NO ONE WAS INJURED, THE FIRE DEPARTMENT DID ARRIVE TO THE SCENE BUT THERE WAS NO FIRE REPORT FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE NEXT DAY THE CONTACT CALLED THE LOCAL DEALER MARTIN KIA (289 E CLEVELAND AVE, NEWARK, DE 19711 PHONE: (302) 738-5200) AND HAD THE VEHICLE TOWED TO THE DEALER WHERE THE CONTACTS INSURANCE COMPANY INSPECTED AND DIAGNOSED THE FAILURE AS MECHANICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11405052March 26, 2021
UNKNOWN OR OTHER
IT STARTED WITH A SMALL SPOTS ON THE FRONT EDGE OF THE HOOD. THAT SPOT GRADUALLY GREW AND MORE SPOTS STARTED PEELING. THE NEXT CAME ON THE DRIVER'S SIDE ON THE FRAME OF THE WINDSHIELD THEN ON THE PASSENGER SIDE. PIECES OF PAINT JUST PEELED OFF. THERE'S ABOUT A GOOD 8" LONG PATCH THAT HAS NO PAINT AND IT'S STILL FLAKING. THE PIECE OF PAINT THAT CAME OFF WAS SO THIN AND BRITTLE, I COULDN'T BELIEVE IT. IT JUST SEEMS LIKE THE UNDERCOAT WASN'T GOOD AND DIDN'T FUSE WITH THE PAINT WHEN IT WAS APPLIED. I DON'T KNOW IF I'M GOING TO HAVE TO HAVE THE ENTIRE SUV REPAINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404001March 20, 2021
ENGINE
AFTER MY 2015 KIA SORENTO SX WAS RECALLED FOR FAULTY ENGINE; IT WAS REBUILT. HOWEVER, MY CAR HAS RECENTLY STALLED WHILE DRIVING AND I HAD TO GET IT TOWED TO THE DEALERSHIP. I WAS TOLD THERE WAS ANOTHER ENGINE OIL LEAK. THEY CLAIMED TO REBUILD THE ENGINE, BUT I AM HAVING THE SAME EXACT ISSUE. I HAVE HAD NOTHING BUT ISSUES SINCE PURCHASING THIS CAR. THIS IS A VERY DANGEROUS PROBLEM, AND COULD HAVE RESULTED IN A FIRE CAUSING SERIOUS BODILY HARM OR WORSE. I AM ASKING FOR ANOTHER RECALL, BECAUSE APPARENTLY THE FIRST TIME THEY ALLEGEDLY FIXED THE FAULTY ENGINE WAS TO NO AVAIL AS I AM HAVING THE EXACT SAME ISSUE AS I HAD PRIOR TO THE ENGINE BEING REBUILT. THE PROBLEM HAS NOT BEEN REMEDIED. I ALSO READ SEVERAL NEWS ARTICLES WHERE THERE WAS RECENT RECALL ON THE KIA SORENTO MODELS AS WELL AS SEVERAL OTHERS. HOWEVER, UPON SEARCHING TO CHECK IF THERE WAS IN FACT ANOTHER RECALL, THERE IS NOT. THIS IS CONFUSING AND I WOULD LIKE TO KNOW WHAT IS GOING ON AS SEVERAL NEWS ARTICLES STATE INDEED 2015 KIA SORENTO HAS ANOTHER RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404064March 20, 2021
STRUCTURE:BODY
I NOTICED MY 2015 KIA SORENTO WITH WHITE PEARL PAINT IS CHIPPING AND COMING OFF IN SEVERAL PLACES. I HAVE FIXED A FEW WITH YHE KIA WHITE PEARL TOUCH UP PAINT. I NOTICED TODAY THREE MORE AREAS THAT ARE CHIPPING. TWO ABOVE THE WINDSHIELD AND ONE LARGE CHIPPING AREA ON THE HOOD. THE CHIP ON THE HOOD LOOKS LIKE IT IS BUBBLING UP. THIS IS NOT ROCK DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403418March 17, 2021
ENGINE
VEHICLE LOST POWER WHILE DRIVING. THERE WERE NO WARNING LIGHTS, NO CHECK ENGINE LIGHTS. DAUGHTER IN-LAW WAS DRIVING VEHICLE. SHE MADE IT HOME WITH VEHICLE. MY SON LOOKED AT VEHICLE WHEN HE GOT HOME FROM WORK. HE FOUND OIL TO BE LOW, OIL WAS CHANGED IN JANUARY. NO SIGNS OF OIL LEAKING. HE REMOVED OIL FILTER AND FOUND METAL SHAVINGS IN OIL. MY SON IS A SMALL ENGINE/DIESEL MECHANIC. HE HOOKED UP HIS CODE READER, ERROR READINGS WERE RELATED TO CYLINDER BANK. THEY HAD VEHICLE TOWED TO CLOSET KIA DEALER, ABOUT 70 MILES, VERDICT FROM DEALERSHIP NEEDS NEW ENGINE AT TUNE OF $10,000. MY SON CANNOT AFFORD A $10,000 REPAIR BILL, HE HAD THE VEHICLE TOWED HOME. THE VEHICLE HAS ABOUT 125,000 MILES ON IT. MY CONCERNS WITH THIS ARE WHY NO WARNING OR CHECK ENGINE LIGHTS? MY SECOND CONCERN IS THAT THE KIA RECALL AND CLASS ACTION LAWSUIT AND SUBSEQUENT SETTLEMENT MAYBE SHOULD HAVE INCLUDED THE V6 ENGINES. KIA IS KNOWN FOR ENGINE PROBLEMS. AND MAYBE I CAN'T EVEN BE THE ONE TO ENTER THIS REPORT SINCE I AM NOT VEHICLE OWNER BUT I AM NOT WILLING TO ROLLOVER AND GIVE UP. MY SON JUST WANTS TO BE RID OF VEHICLE AND TRY GET OUT FROM UNDER THE $8,000 HE STILL OWES ON LOAN. I THINK THIS IS A CONTINUATION OF THE ENGINE PROBLEMS KIA HAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403404March 16, 2021
STRUCTURE:BODY
ORIGINAL WHITE PEARL PAINT ON BODY OF CAR IS PEELING OFF IN BIG CHUNKS, THERE MUST BE A PROBLEM WITH THE PAINT OR PAINTING PROCESS KIA USED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403146March 15, 2021
ENGINE, POWER TRAIN
I NOTICED MY 2015 KIA SORRENTO WAS IDLING VERY HARD. THIS STOPPED MOMENTARILY AND THEN BEGAN AGAIN AND THE ENGINE LIGHT BEGAN FLASHING. THE VEHICLE STRUGGLES TO ACCELERATE AND I TURNED THE VEHICLE OFF. UPON INSPECTING THERE WAS NO OIL LEAK BUT LITTLE TO NO OIL IN THE ENGINE AND NO INDICATION OF A PROBLEM. THE VEHICLE WAS ROUTINELY OIL CHANGED AND MAINTAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402955March 14, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
TOOK MY CAR TO THE MECHANIC FOR A SECOND OPINION REGARDING LOW BEAM LIGHTS SHUTTING OFF WHEN I TURN ON THE HIGH BEAMS. THIS OCCURRED FREQUENTLY WHEN USING HIGH BEAMS. ALSO, MY HEADLIGHTS (LOW BEAMS) CONSISTENTLY BURNT OUT. HAD TO INSTALL 2-3 NEW BULBS IN EACH HEADLIGHT (WITHIN 1 YR.). MECHANIC SAID PROBLEM IS MORE THAN JUST THE LIGHTS, THE KNOCK SENSOR WAS BAD AND NEEDED MORE WORK THAN WHAT THEY WERE WILLING TO DO AND RECOMMENDED ME GOING BACK TO KIA. DRIVING HOME FROM MY MECHANIC, I WAS ON THE SURFACE STREETS TO GET ON THE FREEWAY, A KNOCKING NOISE OCCURRED WHEN ACCELERATING, SOUNDED LIKE IT WAS GOING TO THROW A ROD, WHICH LED ME TO CHECK THE OIL. MY OIL CHANGES ARE COMPLETED ON SCHEDULE AND WAS NOT DUE FOR ANOTHER OIL CHANGE FOR 3,000 MILES. THE OIL WAS BONE DRY. I PUT IN 4 QUARTS OF OIL AND DROVE ON SURFACE STREETS, BACK TO MY MECHANIC. MECHANIC SAID IT IS ABOUT TO THROW A ROD AND THAT I NEEDED TO DRIVE IT SLOWLY AND GET IT TO KIA. AS I DROVE THE CAR HOME ON THE FREEWAY, I WAS IN THE NUMBER ONE LANE, PASSING A SEMI-TRUCK IN THE NUMBER TWO LANE, CAR STARTED SHAKING, ALL THE LIGHTS STARTED BLINKING, THE ORANGE STEERING WHEEL WARNING LIGHT WENT ON AND THE ENTIRE CAR COMPLETELY SHUT DOWN. I HAD TO COAST TO THE SHOULDER ON THE FREEWAY. I HAD NO HAZARDS OR BLINKERS. TOW TRUCK ARRIVED AND CHECKED MY OIL, HE SAID THERE WERE METAL SHAVINGS AND BARELY ANY OIL. TOWED THE CAR BACK TO THE MECHANIC AND THEY SAID I NEEDED A NEW ENGINE. HAD THE CAR TOWED TO MY HOME AND IT NOW SITS IN MY DRIVEWAY. PRIOR AND DURING ALL OF THIS, NOT ONE TIME DID ANY WARNING LIGHTS ON THE DASHBOARD GO ON (OTHER THAN THE ONE STEERING WHEEL LIGHT WHEN THE CAR SHUT DOWN).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399933March 9, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
MY PAINT BEGAN TO PEAL AROUND THE FRAME OF THE WINDSHIELD. WHEN I INQUIRED AT KIA, THEY CLAIMED THAT BECAUSE IT WAS A PRE-OWNED CAR AND I HAD PAST MY WARRANTY OF MILEAGE (BECAUSE IT WAS A PRE-OWNED CAR) THERE IS NOTHING THEY CAN DO FOR ME. I INQUIRED AT A LOCAL PAINT SHOP AND WAS INFORMED THAT THE SEAL FAILED OVER THE PAINT, CAUSING A DE-LAMINATION ISSUE. CLEAR EVIDENCE SHOWS THAT MY CAR HAS NEVER BEEN RE-PAINTED AND THIS IS IN FACT A MANUFACTURER MALFUNCTION. HOWEVER, KIA STILL REFUSES TO ASSIST OR TAKE OWNERSHIP OF THIS DEFECT. MEANWHILE, MY CAR CONTINUES TO PEEL AT A RAPID PACE. EVEN WHEN I TAKE TO GET MY CAR SERVICED, MECHANICS ARE UNABLE TO PERFORM ROUTINE MAINTENANCE DUE TO THE PAINT CHIPPING OFF IN THEIR TAPE AND OTHER SUPPLIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400005March 9, 2021
STRUCTURE:BODY
PAINT DELAMINATING, NOT DUE TO ROCK CHIP OR WEATHER. IS VERY COMMON IN THIS SPECIFIC PAINT COLOR ON THIS SPECIFIC MODEL (PEARL WHITE, KIA SORENTO)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398887March 3, 2021
STRUCTURE:BODY
THE PAINT ON MY 2015 KIA SORENTO COMING OFF IN NUMEROUS SPOTS THROUGHOUT THE VEHICLE. THE WORST SPOT IS JUST ABOVE THE WINDSHIELD ON THE PASSENGER SIDE. I'M AFRAID THIS WILL LEAD TO THE BARE METAL RUSTING, CAUSING LEAKAGE AROUND THE WINDSHIELD OR EVEN WORSE, WEAKENING THE INTEGRITY OF THE ROOF AND THE AREA SURROUNDING THE WINDSHIELD. THE VEHICLE IS PAINTED WHITE METALLIC. I HAVE NOTICED MANY OTHER WHITE KIA PRODUCTS HAVING SIMILAR ISSUES. I CONTACTED ME DEALERSHIP AND WAS TOLD THEY ARE AWARE OF THE PROBLEMS BUT IT'S NOT A RECALL. WE PURCHASED THE EXTENDED BUMPER TO BUMPER WARRANTEE BUT WE WERE TOLD BY THE DEALERSHIP THAT PAINT ISN'T INCLUDED. I FIRST NOTICED THE ISSUE IN THE FIRST FEW YEARS OF OWNERSHIP BUT THE ISSUES HAVE CONTINUED TO GET BIGGER AND HAVE OCCURRED IN OTHER PLACES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397400February 22, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, A REVVING NOISE WAS PRESENT COMING FROM THE ENGINE AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. ALSO AFTER USING THE REMOTE STARTER TO START THE VEHICLE, THE ENGINE WOULD NOT TURN-OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE STARTER HOWEVER, THE FAILURE PERSISTED. THE LOCAL DEALER BAYSIDE KIA LOCATED AT 3188 CRAIN HWY, WALDORF, MD 20603 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397217February 21, 2021
STRUCTURE:BODY, ENGINE
I HAVE HAD COMPLETE ENGINE FAILURE WHILE DRIVING AND ALSO PAINT CHIPPING IN SEVERAL AREAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397221February 21, 2021
EXTERIOR LIGHTING, UNKNOWN OR OTHER
I LOGGED INTO CREDIT KARMA LOOKING AT MY CAR DETAILS AND SAW THERE WAS A RECALL ON THE TRACTION. IVE NOTICED MY TRACTION LIGHT ON IN THE CAR; HOWEVER, DID NOT THINK ANYTHING OF IT AS THE BUTTON WAS PUSHED IN AS NORMAL. THE LIGHT IS ON CONSISTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396952February 19, 2021
SERVICE BRAKES, HYDRAULIC, ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE HER MOTHER WAS DRIVING 30 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. AN AUDIBLE ENGINE FAILURE WARNING AND A NO SERVICE MESSAGE APPEARED ON THE INFOTAINMENT SYSTEM. THE CONTACT DROVE THE VEHICLE TO SUNTRUP KIA SOUTH (6263 S LINDBERGH BLVD, ST. LOUIS, MO 63123) FOR THE VEHICLE TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V519000 (SERVICE BRAKES, HYDRAULIC) AND WAS INFORMED THAT THE RECALL COULD NOT BE SERVICED SINCE THE COMPUTER SYSTEMS WERE DOWN. THE CONTACT THEN CONTACTED THE MANUFACTURER, WHO CONFIRMED THAT THE COMPUTER SYSTEMS WERE DOWN. THE CONTACT WAS ADVISED TO STOP DRIVING THE VEHICLE AS THERE WAS POTENTIAL FOR THE VEHICLE TO CATCH ON FIRE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 68,405. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397006February 19, 2021
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT, THE HEADLIGHTS ARE VERY DIM AND DO NOT PROJECT FAR ENOUGH AHEAD TO SEE THE ROAD TO BE ABLE TO SEE. THE BRIGHT LIGHTS MUST BE ON IN ORDER TO PROPERLY SEE, HOWEVER THEY TOO ARE NOT WHAT THEY SHOULD BE. THE BRIGHT LIGHTS WHEN ON, ARE MORE OF WHAT THE DIMS SHOULD BE. ALL NEW HEADLIGHTS(BULBS) WERE INSTALLED AND DID NOT MAKE ANY DIFFERENCE. THE CAR HAS BEEN LIKE THIS EVER SINCE IT WAS PURCHASED. IT IS UNSAFE TO DRIVE IT AT NIGHT, ESPECIALLY WHEN IT IS EXTREMELY DARK AT NIGHT AND/OR DRIVING IN WET/FOG OR SNOWY WEATHER. LIGHTS ARE SO DIM YOU WOULD BE UNABLE TO SEE DEER FAR ENOUGH IN ADVANCE TO SAFELY SLOW DOWN AND AVOID THEM. THIS PROBLEM IS THE CASE ON ALL ROADS EXCEPT CITY STREETS THAT ARE LIGHTED. I PURCHASED THIS VEHICLE ON 11/22/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396877February 18, 2021
ENGINE
WENT GOT MY OIL CHANGED.THE TECH SAID YOU HAVE A ROD KNOCK THE SORENTO ONLY 80.000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396479February 16, 2021
STRUCTURE:BODY
STARTING A YEAR AGO, THE PAINT ON MY 2015 VEHICLE (LESS THAN 60K MILES) BEGAN TO FLAKE OFF. I HAVE THE KIA PEARL WHITE COLOR AND MY STORY IS CONSISTENT WITH THE HUNDREDS OF OTHER CASES ONLINE. THE PAINT FLAKES OFF WITH PRESSURE FROM A GARDEN HOSE. I KEEP MY CAR CLEAN AND DETAILED (TWICE A YEAR). THERE ARE NO DENTS OR MARKS AT ANY OF THE LOCATIONS VALIDATING THAT THIS ISN'T DAMAGE FROM A ROCK OR ROAD DEBRI. I HAVE TAKEN MY CAR TO SEVERAL PAINT AND BODY SHOPS AND THEY ALL RECOMMEND THE PAINT BE REMOVED COMPLETELY AS MY ONLY OPTION OF REPAIR BECAUSE THE ORGINAL PAINT IS NOT BONDED PROPERLY TO THE BODY. KIA REFUSES TO ADMIT THAT THIS IS A DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395068February 7, 2021
EXTERIOR LIGHTING
CAR WAS DRIVEN A NIGHT AND HEADLIGHT WERE TERRIBLE. VAGUELY LIGHTS A A ROAD SIGN ON A DARK STREET AT 100 YARDS. BOTH BULBS HAVE BEEN RECENTLY REPLACED. SEEMS TO BE VERY COMMON WITH THESE CARS. CONTACTED KIA AND GOT NO HELP OTHER THAN TAKE TO DEALER AND PAY SERVICE FEE. OTHERS HAVE RECEIVED NO HELP. USUAL ARE TOLD IT IS JUST THE WAY THESE LIGHTS ARE. THESE LIGHT WILL NOT LIGHT A CLOSED GARAGE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390886January 31, 2021
AIR BAGS, UNKNOWN OR OTHER
MY CAR SHOWS AIRBAG SIGNAL HOWEVER I NEVER INVOLVE IN ANY KIND OF ACCIDENT AND ALSO WHEN I TURN ON AC IT BLOW HOT AIR AND MY BACKUP CAMERA NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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