Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11475876July 26, 2022
ENGINE
I was never notified about the theta II recall and I always service my car when it needs to be done. I had my routine oil change done before I left for vacation. I came home and when I was driving my vehicle on the highway the engine just stopped. Now the engine will not start. Brought it to the mechanic and was told the engine seized. How can this happen the vehicle is only 9 years old. Shouldn't this have been replaced from the theta II recall? I Shouldn't have to pay for this repair. I feel like this should be covered under that recall. Please help me with a response ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475497July 23, 2022
STRUCTURE:BODY
My white snow Kia Sorento paint is peeling and has really bad Delamination. It’s been peeling little by little over the last 4 years. It is awful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474326July 17, 2022
ENGINE
I was driving 75MPH on I85 in charlotte, NC, middle lane and my car went dead, all warning lights came on but I lost all function of vehicle, no ability to accelerate power steering went. I was rapidly decelerating and boxed in my semi trucks. I eventually get off the road but almost hit back end of trucker to be able to get between vehicles and to the side. I turned off the car. Then turned car back on. I was a 2 miles from my destination and my exit was in sight. I decided to continue to destination to get off dangerous road. I made it to destination , then went to an autozone (after finding the mechanic was closed) to check battery/alternator. The battery was dead and so I replaced it. I got back on the road. Drove 5 miles and started to hear a flapping type noise (like a playing card in a bike spoke) I thought maybe something wasn't tightened after battery change or something fell into engine area. I pulled off at next exit to a gas station. I was apparently in a really bad part of town so 2 men in utility work trucks stopped to help me. Nothing was loose or in visually in the engine, the visible belts seemed fine, oil level good, but the engine was shaking pretty good and when I reeved the engine there was a bad rattling sound. But it was not a safe location for me to stay so they suggested I go up a couple exits. I did get back on the highway went about 40MPH and the noises continued and increased in intensity , it sounded like something was coming loose and about to fall off and then a noise that sounds like metal scraping started. I was about to pull off to side of road but before I could the same thing happened from before. Vehicle stopped running, all indicator lights turned on but everything else turned off, no power to vehicle little control. I pulled off and car would not restart this time. Mechanic diagnosed next morning and said complete engine failure and metal shavings in the oil. I had an oil change 5 days prior synthetic high mileag. (123,000m)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473994July 14, 2022
UNKNOWN OR OTHER
Paint peeling. It began peeling 3 years ago and has continued to peel at an obnoxious rate. The roof, and hood of the vehicle is where most of the damage is, however you can see new peeling on the area to either side of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473010July 9, 2022
STRUCTURE:BODY
My car is white pearl and my paint is pilling really bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473011July 9, 2022
SERVICE BRAKES
Breaks Squeak a lot when braking on a stop sign and fills like it has air in the system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472776July 7, 2022
STRUCTURE:BODY
My car is painted pearl white and has peeled and exposed the metal for a few years. We have patched it the best we can but it happens at another spot. I have included a picture. There has been a recall on Toyota and I believe 2014 Kia with the same issue regarding white paint problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472377July 5, 2022
STRUCTURE:BODY
SWP paint peeling on hood and roof
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471292June 28, 2022
EXTERIOR LIGHTING
Passenger Headlight connector has melted - dealership refuses to repair without replacing entire headlight fitting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469846June 17, 2022
UNKNOWN OR OTHER
Transmission doesn’t shift like it should. I have replaced the drive belt, crank sensor, accelerator pedal sensor, tune up, valve cover gasket and still having problems with this car. An recall came up on the engine but Kia dealership only advised me that the issues I paid for above would solve the issue. I just got this vehicle in February and feel like I’m paying for a lemon. Seats no longer want to fold down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469323June 15, 2022
ENGINE
The Kia Sorento (engine) stalled while driving. It happened moments after being stopped at a red light. Both the air conditioner and Eco Mode were ON at the time. I was able to coast/steer to a parking lot to shut the car off. After about five minutes I was able to start the car and drive home (AC and Eco Mode OFF).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468142June 8, 2022
STRUCTURE:BODY
I have a pearl white 2013 Kia Sorento and the paint keeps peeling off. I had the roof repaired and now it is on the top of the doors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468276June 8, 2022
STRUCTURE:BODY
Paint peeling on roof and right front pillar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464861May 16, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Kia Sorento. The contact stated that after starting the vehicle, the front driver's side headlight was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464563May 13, 2022
UNKNOWN OR OTHER
I have emailed Kia three times now with no response. My paint is chipping off my car, and would like it fixed, being that it was a paint recall!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464401May 12, 2022
UNKNOWN OR OTHER
I have several areas around my windshield and hood that the paint is coming off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462899May 1, 2022
ENGINE, POWER TRAIN, STEERING
On 4/29/22 @ 215 pm whilst deselorating for an off ramp from I-57 in Mattoon IL to enter onto RTE 16. The car made a huge search and a loud knocking near could be heard from the engine compartment. The cabin began to have smoke enter from the air vents. No warning lights where illuminated on the driver's control panel. The noise stopped and the car resumed it regular forward motion. Yet large amounts of smoke could be seen coming from the rear of the car. A min or two later the car smoke got more intense and the cabin and all the drivers warning light illuminated. The car stalled and engine and steering and breaks failed to function. The car coasted to a bit and then had to be pushed off the the busy highway. A security guard from the hospital has seen the smoke coming from the car and when I opened the lock on the hood a huge cloud of smoke rose up he yelled for me to get out of the car as it was going to catch fire. I exited the car and stepped way back from it as he told me to do. He got the smoke to stop. And then looked at the cars engine compartment and said this smells very bad. He pulled the oil dip stick to check it and it smelled of gasoline. He said not to stay in the car but to await the tow truck on a lawn many feet away as he was worried it might catch fire again. The car was towed at my expence ($282.00) to a mechanic who looked at it an said we got very lucky had it not been for that officer the whole car would have caught fire. He stated the engine is seized up and needs a total long block replacement. Total cost to fix it about $5000.00 rough estimate.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11461174April 18, 2022
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and the vehicle decelerated. During the failure, the check engine warning light was flashing continuously. The vehicle was driven to the local dealer who diagnosed the drive belt was faulty and a tune-up was needed. The drive belt was replaced and a tune-up was performed however, the failure persisted. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460177April 8, 2022
STRUCTURE:BODY
Pearl white paint is peeling bad especially above windshield. Now it’s starting to rust. Several other spots on car body. Started out small now it has gotten worse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459663April 5, 2022
ENGINE
The engine malfunctioned. A ticking noise in engine while driving, engine stopped . Placed my life and grandsons life in danger. Died right on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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