Kia Optima Complaints

7,843 consumer complaints on file.

#11557224November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557242November 28, 2023
AIR BAGS, ENGINE, UNKNOWN OR OTHER
My airbag light on and I've check the fuses in it,Not it,,, My AC,. The drivers door lock , Oxagen senser Crank Shaft,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557251November 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556935November 27, 2023
ENGINE
Vehicle engine light on and oil burns out fast, car jerks and delay on starting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556960November 27, 2023
ENGINE, HYBRID PROPULSION SYSTEM, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2013 Kia Optima Hybrid. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. During the failure, the check engine, ABS, service vehicle, and other unknown warning lights were illuminated. Additionally, the warning message "Hybrid System Failure" message was displayed. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The failure mileage was approximately 100,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556996November 27, 2023
ENGINE
THE ENGINE QUIT WHILE ON THE HIGHWAY TO MY HOME. I WAS DOING THE SPEED LIMIT OF 75 MPH WHEN I HEARD A NOISE AND THE CAR STARTED LOSING SPEED. I COULD BARELY PULL TO THE SHOULDER OF THE ROAD. THERE WAS A LOT OF TRAFFIC AND THOUGHT I WAS GOING TO BE HIT BEFORE GETTING PULLED OVER. I THEN NOTICED THE ENGINE LIGHT WAS FLASHING. I HAVE HAD NO TROUBLE UNTIL YESTERDAY, NOV. 26, 2023. I HAD TAKEN MY CAR TO THE DEALERSHIP FOR RECALL #SC147. WHETHER IT HAD BEEN TAKEN CARE OF I WAS NOT TOLD. I ALSO WAS NOT TOLD THE ENGINE COULD BE REPLACED AT THEIR EXPENSE. THE REPAIR DATE WAS 11/22/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557005November 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Optima. The contact stated while driving 35 MPH, the contact depressed the brake pedal to slow for traffic however, the vehicle failed to properly respond. The contact stated no warning light was illuminated. The contact stated the vehicle drove off the roadway, jumped the curb and came to a stop. The vehicle was towed to a towing compound. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557074November 27, 2023
STRUCTURE:BODY
Paint (Pearl White) has been peeling and delaminating for a number of years. Tried working w/Kia directly. Their Customer Care center told us they have a memo stating the known issue with the pearl white paint and told us to send in pictures, get it repaired and send in the bill. We didn't want to do this directly so received an estimate from the body shop. Kia then recanted and said we weren't under warranty. We've seen many other complaints across Kia and Hyundai cars related to this pearl white paint. We just want them to cover repainting. The body shop has 50 photos to include the actual paint thinness measured with digital measurement device.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556812November 26, 2023
ENGINE
Engine cuts out while driving. Engine light comes on. Unavailable to turn on hazard blinkers. Can restart engine after a few minutes . Also gas mileage has gone down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556824November 26, 2023
STRUCTURE:BODY
I have been the owner of my 2013 white kia optima since 2020 and have had my paint peeling from the front, both sides and rear of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556739November 25, 2023
ENGINE
Car was stolen due to Kia’s faulty ignition start my steering system was broken into and my car was stolen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556626November 24, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556684November 24, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556705November 24, 2023
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
When accelerating the car will randomly loose all power from the engine. The electrical systems will stay on but the car RPMs will drop to zero. The accelerator will not provide acceleration when being pressed. The car has to be turned off and then turned back on for power to be restored. The check engine light, the oil light and another warning light will come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556409November 22, 2023
ENGINE, HYBRID PROPULSION SYSTEM
The contact owns a 2014 Kia Optima Hybrid. The contact stated that while driving at approximately 75 MPH, the steering and brakes became inoperable. The vehicle began to coast and stopped. While driving, the vehicle shut off and failed to move. The hybrid system warning light was illuminated for approximately one minute. The vehicle was towed to the local dealer, where the fuse and brakes were changed. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Regal Kia (1025 Bartow Rd., Lakeland, FL 33801), where there was an unknown diagnosis provided. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and opened a case. The failure mileage was approximately 62,348.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556431November 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact stated while pulling into the driveway of the residence, she depressed the brake pedal to stop the vehicle, but the vehicle failed to respond. The MIL warning light was illuminated. The contact stated that she shifted into park (P), and the vehicle stopped. The contact then turned off the vehicle. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 182,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556448November 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556465November 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owned a 2011 Kia Optima. The contact stated that after his wife started the vehicle, she smelled a burning odor within the interior of the vehicle, prompting her to quickly exit. After a visual inspection of the exterior of the vehicle, the contact's wife observed flames emanating from the engine compartment. Local emergency services arrived and were able to extinguish the flames. A police and fire report was filed, with no injuries reported. The vehicle was towed to a tow yard and deemed a total loss. No warning lights were illuminated; however, the contact stated that he observed an intermittent check engine light in the months prior to the failure. The vehicle was taken to the dealer, who diagnosed a failure with the high-pressure fuel pump, and the vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11556494November 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Over a year ago I was sent to Kia to fix a recall for a possible fuel leakage problem over my engine that got fixed with mesh tape and one zip chord. Now my engine has gushing fuel leaking on it on daily basis. I called kia a few months back asking for them to remedy this due to another recall and how I needed a rental so I could continue working while they fixed the problem they screwed up and they told me it would be over a month before they could fit me in their schedule. I have been smelling gasoline in my vehicle making me feel nauseous as I drive and the fumes are intense and my I smell it burning. My coworkers tell me daily what is that gasoline smell?. Now I get in the mail another recall notice about sparks going off for gaskets or thingsmajigs on my engine just from being idle in a parking spot or driving and how I should park away from others??!?!? Just in case!!! What about my safety??! I still have gasoline leaking all over my car engine!. My house could blow up! This is outrageous that none of this is taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556499November 22, 2023
FUEL/PROPULSION SYSTEM
The morning of 9/26/2023 as I was driving on the freeway road and I experienced an intermittent reduction in engine power and had to pull over on the side of the freeway road. This was a very traumatizing experience and I was very lucky that I was not hit while awaiting to be towed. After my mechanic inspected my vehicle we received error code P1233 and advised me to call the dealership as this is something covered under an extended warranty. I scheduled an appointment for 9/27/2023 however, I dropped my car off on 9/26/2023 since I was able to arrange dropping it off a day earlier. I received a call very early on 9/27/2023 from Chuck, one of the mechanics at Westside Kia and he stated that my car was working perfectly fine. After I informed him of the issue I had he stated they would need to keep my car for about 48 hours until they could determine the issue. I received a call from Chuck on 9/28/2023 and he stated that the issue with my car was not covered under the extended warranty and that I would have to pay $1,200.00 to get the issue fixed. He agreed that the issue was in relation to the low pressure fuel pump and should be fixed at no cost however, he stated the only way this could be fixed is if they received approval from Kia Consumer Affairs. On 9/27/2023 I opened case number [XXX] and after a month they denied my case stating that they will not fix my car free of charge because the fuel pump needs to be replaced and the recall only takes care of replacing the filter and not the pump itself. I have argued with the dealership and Kia Consumer Affairs that if the fuel pump goes bad due to a bad filter that has been recalled then it is their responsibility to cover the cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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